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Funeral Homes Don’t Have to List Prices Online. That May Change.

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Funeral Homes Don’t Have to List Prices Online. That May Change.

The federal rule that requires funeral houses to record their costs didn’t envision the web. Now, regulators are weighing an replace that may require the houses to disclose their costs on-line.

“Individuals are at their most susceptible once they’re grieving,” Lina M. Khan, the chair of the Federal Commerce Fee, remarked on the proposed change. The aim of the rule is “to stop customers from being taken benefit of,” she stated, including that “funeral suppliers are usually not required to record costs on their web sites.”

The fee is contemplating the rule change because the Justice Division, on behalf of the F.T.C., reached a settlement this month with an organization, Legacy Cremation Companies, it accused of utilizing “bait and change” ways to trick bereaved folks into overpaying for cremation providers provided on-line — and even, in some instances, threatening to withhold stays to pressure households to pay. As a part of the authorized motion, the federal government is requiring the corporate to put up correct particulars about costs and providers on its web site.

Final yr, the federal government sued Legacy Cremation Companies and associated corporations and their proprietor, Anthony Joseph Damiano. The civil criticism contended that they misrepresented themselves as native cremation suppliers, relatively than as brokers arranging providers probably hours away from patrons.

The settlement, filed in Federal District Court docket in Fort Lauderdale, Fla., imposed a $257,000 penalty and required Mr. Damiano and his corporations to reveal essential particulars on their web sites, together with pricing and the situation of their providers.

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“Mendacity to customers about essential info together with worth and placement of providers when they’re coping with the lack of a beloved one is outrageous and unlawful,” stated Samuel Levine, director of the fee’s bureau of client safety, in an announcement. The F.T.C. enforces the Funeral Rule, which ensures customers the correct to have entry to costs and different details about funeral providers.

Mr. Damiano, in an announcement emailed by his attorneys, stated Legacy “by no means meant to mislead” purchasers and meant to “rebuild its web site to totally comply” with the phrases of the settlement. “Legacy views the settlement with the Federal Commerce Fee as a solution to rebuild its relationship with purchasers in a solution to higher serve households of their time of grief,” he stated.

The Funeral Rule, which took impact in 1984, requires funeral houses to supply written tariffs to individuals who go to in individual, and to share pricing over the cellphone on request. However the regulation is mum about itemizing costs on the net, in addition to speaking by e-mail or textual content. “Funeral houses are usually not required by regulation to put up costs on-line,” stated Lois C. Greisman, affiliate director of the F.T.C.’s division of promoting practices.

Shopper advocates, together with the Funeral Shoppers Alliance, see on-line pricing as more and more essential as a result of folks might discover themselves purchasing for providers whereas mourning the lack of a member of the family who lives distant.

The F.T.C. reported final fall that just below 1 / 4 of funeral residence web sites supplied a full worth record, whereas most provided “little to no” worth info. (Fee workers considered about 200 web sites in 2021, when many individuals weren’t in a position to go to funeral houses due to the pandemic.) A minimum of one state, California, requires funeral houses to put up costs on-line, though a 2019 evaluate by the Funeral Shoppers Alliance discovered {that a} authorized loophole allowed many to keep away from doing so.

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The fee determined in October to evaluate the rule, with a watch towards updating it to mirror present expertise, together with whether or not funeral suppliers must be required to supply pricing on-line or by e-mail. Greater than 700 folks or establishments submitted feedback. Many people favored requiring worth disclosures on-line. The Nationwide Funeral Administrators Affiliation, which represents about 11,000 funeral houses, stated it supported voluntary disclosure of costs.

If the fee does amend the rule, the affiliation stated, it recommends that an internet worth requirement ought to apply solely to funeral houses which have present web sites. Properties shouldn’t be required to determine an internet site to conform, the affiliation stated.

It’s unclear when, or if, the fee will change the rule. Ms. Khan, the chair of the F.T.C., nonetheless, has indicated her help for “modernizing” the rule.

“Within the web period,” she stated in October, “it’s laborious to see why anybody ought to need to bodily go to or name a number of funeral houses simply to match costs.” Digital sharing of knowledge, she stated, may encourage competitors and “decrease the costly burden of placing a beloved one to relaxation.”

Listed below are some questions and solutions about in search of funeral info:

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The median value of a funeral, together with a viewing and burial, is about $7,800, based on 2021 knowledge from the Nationwide Funeral Administrators Affiliation. A vault — a coffin container typically required by cemeteries — provides about $1,600. The median value of cremation, together with a viewing, is about $7,000. The affiliation contains the price of embalming within the whole for each burials and cremations, although it’s not often required by regulation, based on the Funeral Shoppers Alliance.

Sure. The Federal Emergency Administration Company will proceed to supply help of as much as $9,000 per funeral for households that misplaced members to Covid-19 till Sept. 30, 2025, an company spokesman, Jeremy M. Edwards, stated this week. As of April 4, FEMA stated, it has supplied greater than $2.9 billion to cowl funeral providers and associated bills.

For info, name 844-684-6333.

You may complain to the F.T.C. on its web site.

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Dominic Ng: Philanthropist banker, inclusion practitioner

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Dominic Ng: Philanthropist banker, inclusion practitioner

The year 2023 was especially cruel to regional banks in California. Repeated interest rate hikes by the Federal Reserve exposed the poor bets and hubris of regional highfliers like Silicon Valley Bank and First Republic. Those banks capsized, which sparked bank runs, which wiped shareholders out.

One regional bank, however, smoothly sailed on: East West Bank, helmed for more than 30 years by Dominic Ng, who champions the durable power of steady growth. “We’re prudent and cautious, but very entrepreneurial,” he said from his office at East West headquarters in Pasadena. “The way you win in banking is not through shortcuts. It’s a long game.”

‘His leadership has transformed the bank, transformed philanthropy and what business leadership looks like in L.A.’

— Elise Buik, United Way of Greater Los Angeles’ chief executive

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The result has been accolades: No. 1 best-performing bank in its size category last year from S&P Global Market Intelligence and No. 1 performing bank in 2023 by trade publication Bank Director. The diversity of its board of directors — Latino, Asian, Black, female and LGBTQ+ all represented — has also won acclaim.

Steady profits enabled East West to become one of Los Angeles’ top civic benefactors. Ng has been especially active with the United Way of Greater Los Angeles for more than 25 years and is credited with championing a strategic change in direction to more effectively serve the city’s desperately poor, while persuading more of the city’s richest residents to pitch in.

Discover the changemakers who are shaping every cultural corner of Los Angeles. This week we bring you The Money, a collection of bankers, political bundlers, philanthropists and others whose deep pockets give them their juice. Come back each Sunday for another installment.

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“His leadership has transformed the bank, transformed philanthropy and what business leadership looks like in L.A.,” said Elise Buik, the United Way chapter’s chief executive.

Born to Chinese parents in Hong Kong in 1959, the youngest of six children, Ng has been chief executive of East West Bank since 1992 and expanded on the bank’s original mission of financing Chinese immigrants who in the 1970s found it difficult to qualify for loans through the usual channels. It’s now the largest publicly traded independent bank based in Southern California, serving an economically and ethnically diverse clientele. On the world stage, Ng serves as co-chair of the Asia-Pacific Economic Cooperation Business Advisory Council.

Ng, 65, worries about the future of philanthropy in Los Angeles. He longs for the “good old days” when business chiefs didn’t think twice about pitching in to help the city’s less fortunate.

Dominic Ng

“Today, the pressure is on for [immediate] return to shareholders,” and people running companies have to respond to shareholders who seem to “care less every year” about civic responsibility.

More young, monied tech and finance hotshots would do well to take some cues from business leaders like Ng.

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Mark Suster: The face of L.A. venture capital

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Mark Suster: The face of L.A. venture capital

Mark Suster, photographed at the Los Angeles Times in El Segundo on Sept. 8.

Cancer-fighting robots. AI-powered baby monitors. The future of American shipbuilding.

These are the kinds of startup ideas that get Mark Suster out of bed in the morning, into his Tesla, and down to the Santa Monica offices of Upfront, the venture capital firm he joined 16 years ago.

“There’s that old saying — the future is already here, it’s just unevenly distributed,” Suster said. “My job lets me see where the world’s going five years before the general population.”

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But Suster, 56, didn’t become the face of the L.A. venture capital scene thanks to his day-to-day investing. He got there by throwing a party called the Upfront Summit.

Every year, Suster’s splashy tech conference takes over an iconic L.A. location. One year, it’s at the Rose Bowl. Another year, it’s at a retreat center high in the Santa Monica Mountains. There are zip lines, hot air balloons, and, among the talks with tech founders about software and product development, fireside chats with celebrities, politicians and authors (Lady Gaga, Katy Perry and Novak Djokovic graced the stage this year).

The razzle-dazzle is part of the draw, and Suster clearly relishes his role as emcee (“I was a theater kid — I still love going to the theater,” he said.)

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‘My job lets me see where the world’s going five years before the general population.’

— Mark Suster

But the real appeal comes down to cash. Suster’s strategic move was to invite not just venture capital investors, but the people who invest in venture capital investors. Called limited partners, these are the managers of pensions, sovereign wealth funds and other giant pools of money that want to tap into the tech market. By making sure they’re on the guest list, Suster has made the summit one of the easiest places in America for fellow venture capitalists to raise a new fund.

Mark Suster

The summit loses Upfront money. When Suster started it in 2012, it cost around $300,000. In 2022, costs hit $2.3 million, Suster said, with a handful of sponsors chipping in to cut the losses. But throwing the premiere professional party in California comes with intangible benefits, like bringing in deals that would otherwise leave out Upfront and other L.A. funds and founders.

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The 2024 party was a little scaled back, now that higher interest rates have throttled the fire hose of money that went into venture capital during the last decade. But Suster says that he welcomes the less frothy environment. “I’m having a lot more fun now,” he said, investing in founders “looking to build real businesses.”

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Steve Ballmer: NBA owner in search of a miracle

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Steve Ballmer: NBA owner in search of a miracle

He sits in a conspicuous baseline seat, where he cheers like nobody’s watching.

The large balding man in long sleeves roars with every splashed basket, gestures with every scintillating pass, face reddening, arms flailing, celebrating so hard he once ripped a hole in his dress shirt.

He could be any die-hard Clippers fan, with one exception.

He owns the team.

Steve Ballmer is the perfect symbol of the power of Hollywood hope, the strength of California dreaming and the resilience of those who come here searching for a miracle.

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Discover the changemakers who are shaping every cultural corner of Los Angeles. This week we bring you The Money, a collection of bankers, political bundlers, philanthropists and others whose deep pockets give them their juice. Come back each Sunday for another installment.

Ranking eighth on the Forbes 500 list with an estimated net worth north of $120 billion, Ballmer could afford to buy any sports team in any league.

He chose to buy the Clippers, spending $2 billion in 2014 for a perennial loser and one of five teams to never reach the NBA Finals.

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“A team comes up for sale in a city I love that’s near me?” said Ballmer, 68, a former Microsoft executive who lives in Washington state. “You say, ‘OK, but it’s the Clippers,’ and my theory is, you can do anything if you put your mind to it.”

As the richest owner in North American professional sports, he had the wealth and influence to move the bedraggled franchise to a city far away from the big brother Lakers, perhaps even into his adopted hometown of Seattle.

‘It was clear to me, we had to have our own home, our own identity.’

— Clippers owner Steve Ballmer

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Yet he doubled down and not only kept the Clippers in town but spent another $2 billion to build his own arena: the glitzy Intuit Dome, which is scheduled to open in October in Inglewood.

“It was clear to me, we had to have our own home, our own identity,” Ballmer said.

Cynics would describe his ownership of the Clippers as charity work, but his real philanthropy has had an even larger impact in the region, with his Ballmer Group investing hundreds of millions of dollars in everything from inner-city businesses to the renovation of 500 Clipper Community Courts in diverse pockets of the city.

Steven Ballmer

“Impacting kids is the kind of thing that pulls at my heart,” Ballmer said. “A fan will tell me that he drove past a Clipper court and I’ll think, that’s really, really, really cool.”

Ballmer is accessible, generous and, most of all, the head cheerleader for a drowned-out swath of a Lakers-owned city.

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“I love our die-hard fans,” he said. “I love the culture of c’mon, we have a chip on our shoulder, we’ve got something to prove, we’ve never done it before, c’mon!”

It is a Thursday afternoon early in the 2023-24 NBA season and Steve Ballmer is shouting into the phone, because of course he is, the sound of undying faith, the voice of a true believer, c’mon!

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