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After Heathrow, Who Pays for Missed Cruises and Hotel Bookings?

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After Heathrow, Who Pays for Missed Cruises and Hotel Bookings?

Last Friday’s power outage in Heathrow Airport disrupted vacations across the world, causing countless thousands of travelers to miss prepaid reservations and forgo long-anticipated adventures.

Among them were Sheila Addison, a therapist from Seattle, who missed out on a four-day whisky-tasting in the Scottish Highlands, forfeiting a $500 nonrefundable hotel room and a rare break from her work routine; Zachary Wang and friends from Brown University, who lost $260 in “Les Misérables” tickets, $180 from an Airbnb reservation and two days of spring break in London; and Steve Wehr of Hyde Park, N.Y., who missed two days in Jordan — including the first day of a cruise — a loss of about $1,500.

Who pays when your vacation gets ruined through no fault of your own?

The answer, all too often, is you. Though travelers can recoup some losses through refunded flights and vouchers for meals and hotel stays, airlines generally do not pick up the tab for reservations that can’t be canceled, expensive last-minute flights that must be booked, or missed family events like weddings.

Unfortunately, there is no perfect way to protect yourself, but there are three imperfect ones. Here’s what you can do:

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Mr. Wehr does not expect to recover that $1,500 he lost by missing two days in Jordan. “We didn’t have trip insurance,” he lamented in an email.

It probably wouldn’t have mattered. Travel insurance is generally a “covered peril” type of policy, meaning that the fine print has a list of events that you are covered for, like illness, hijacking and natural disasters. Guess what is almost never on there: airport power outages.

“It covers a lot. It doesn’t cover everything,” said Stan Sandberg, a co-founder of TravelInsurance.com, an online marketplace. Companies try to update policies to match the current travel environment, he said, but only one he knew of covered what happened at Heathrow.

Indeed, Travel Guard’s Deluxe and Preferred plans specifically protect against airport closures caused “by a fire or a power outage.” But they “must result in a delay of the Insured’s Trip for at least 48 consecutive hours,” according to the policy. So even if Mr. Wehr had chosen one of those plans, he would have had to show that his delay was long enough. Claims adjusters are sticklers by nature.

Comparison shop on sites like TravelInsurance.com, or its competitor SquareMouth, and make sure the policies best cover the risks that fit your own circumstances (infirm relatives) or your destination’s (hurricanes). It is usually best to avoid policies offered at checkout by airlines and online travel agencies, which are generally one-size-fits-all, and to not put too much hope into policies included with some credit cards.

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Another option is a Cancel for Any Reason, or CFAR, plan that typically allows you to back out of a trip, no questions asked, though you often don’t get a 100 percent refund. But most require you to cancel 48 hours before the trip starts, Mr. Sandberg said — which wouldn’t have helped the typical Heathrow strandee.

But Iris Planamento of Manchester Township, N.J., was not typical. She was on her way to see London, Paris and Normandy with EF Go Ahead Tours when her flight got canceled. The company’s CFAR plan is AnyReason Protection, a $75 add-on that offers trip credit, not your money back — but that expires only at airport check-in.

Ms. Planamento was delighted to confirm she was covered and plans to rebook soon. “Give a plug to the company,” she said — not a common sentiment among stranded travelers.

Losing one day of a weeklong trip to Paris is a shame, but don’t ask the rest of us for sympathy. Missing a wedding or a cruise ship departure is another story.

Here’s a basic rule: Book flights that are scheduled to arrive at least 24 hours in advance of anything you can’t miss. You’ll want to extend that cushion based on a number of factors, like how crushed you’d be to miss the wedding and whether your cruise ship’s next port of call is reachable by 20 daily flights or one monthly tugboat.

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You’ll also want to consider your backup plan. If you’re headed from New York to Chicago and your flight gets canceled, there’s a pretty decent chance you’ll be on another flight that day from the same or another area airport, or, worst case scenario, you could drive overnight. There are fewer options if you’re headed from Hawaii to Dubrovnik, Croatia, to catch an island-hopping cruise.

The carrier you choose matters. As you book, look at how many flights a day each airline has, and lean toward the one with the most flights, even if it’s somewhat more expensive. Airlines are often very stubborn about booking you on competitors, sometimes even if they’re in the same alliance.

Your wallet size matters, too. Those with a financial cushion need less of a time cushion: If you’d be willing to plunk down a few grand for a new last-minute flight, a 24 hour cushion might be plenty.

Gloria-Jean Masciarotte’s flight to London turned around midflight and returned to Boston. She and her family were able to cancel most of their plans, but “the fly in the ointment,” she said, was their $3,146 Airbnb rental. Airbnb did not declare the outage a “major disruptive event” — nor should they have, given the company’s definition of that term. But after two days of texts and phone calls, she said, she was able to finagle a $2,730 credit.

Once something does go wrong, take action. Be the person who waits in line at the customer service desk while on hold with the customer service line and writing the airline via social media. Get in touch with hotels as soon as possible to ask for a refund, but settle for a partial one. Realize that if your prepaid plans include a vacation rental, it is your host, in most cases, who must grant a refund, not the company. They also stand to lose money through no fault of their own, so be really, really nice.

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Actually, be nice to everyone, even if you happen to run into, say, the people in charge of Heathrow’s backup power supply. They’re already stressed enough.


Follow New York Times Travel on Instagram and sign up for our Travel Dispatch newsletter to get expert tips on traveling smarter and inspiration for your next vacation. Dreaming up a future getaway or just armchair traveling? Check out our 52 Places to Go in 2025.

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Battered by ICE raids, L.A.’s Fashion District desperately needs Black Friday miracle

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Battered by ICE raids, L.A.’s Fashion District desperately needs Black Friday miracle

Lizzie Osorio remembers customers flooding Lion Boots in early May, browsing embroidered shoes and tasseled suede dresses.

Beyoncé had four concerts scheduled in Los Angeles at SoFi Stadium for her Cowboy Carter tour. So the store tucked in Santee Alley, where 24-year-old Osorio works selling cowboy boots and other Western-style clothing, was the perfect stop for fans.

Osorio expected, or perhaps hoped, the store would see similar traffic at the start of the Thanksgiving holiday week.

After the tumult of President Trump’s immigration crackdown, that remains to be seen. Over the summer, several raids in the neighborhood sparked protests. But the mass arrests and fears of deportation turned the Fashion District into a ghost town for several weeks after, with storefronts shuttered and frightened workers staying home.

The story was the same in other business districts that cater to immigrants. Although conditions have improved in recent months, merchants are still feeling the pain and in desperate need of a holiday retail miracle.

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Shoppers stroll through the Santee Alley in downtown’s Fashion District where business owners are working to recover from losses caused by recent immigration enforcement.

Local officials and activists are encouraging people to shop on Black Friday and beyond, including by holding a festival over the weekend. But it remains unclear how many will feel safe enough to come out.

Some merchants are “living sale to sale, customer to customer,” said Anthony Rodriguez, president of the Fashion District’s business improvement district, a private group of property owners in the area.

“These aren’t big-box stores,” Rodriguez said. “These are family-owned and, in some cases, generational businesses that more than ever need L.A.’s support. If people can come down and just spend $10 to $15 … that’s how we can make a difference.”

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On Monday, Osorio said she made just one sale: a pair of utility boots.

She opened the store at 9:30 a.m. and sold the boots at around 2 p.m. They had been marked down $30 from their typical price of $160 because customers have been so reluctant to spend money, she said.

“We are waiting for the good times,” Osorio said. “Honestly, I felt like it was going to be better this week, but it’s been really, really slow. We just pray and keep the faith. Let’s see what happens.”

Small businesses in the area — which includes the historically vibrant, bustling open-air shopping corridor Santee Alley, known for bargain prices — are looking for ways to recoup some of their losses through holiday sales.

Shoppers stroll along The Santee Alley in downtown's fashion district

Shoppers stroll along Santee Alley in downtown’s Fashion District. More than half a dozen businesses in the alley and on Santee Street said their sales remained down after the onslaught of federal immigration raids, with some doing better than others.

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Foot traffic in the area is back at levels seen before federal immigration raids began in Los Angeles in early June, according to the business improvement district.

But Rodriguez said traffic fluctuates day to day and is “at the mercy” of rumors, at times false, of federal enforcement operations circulated among group chats of merchants and community members.

Such alerts prompt businesses to shut down at a moment’s notice with “people literally running from their stores,” Rodriguez said. He said that, one day, agents from the U.S. Fish and Wildlife Service were conducting an investigation in the area and were confused for Customs and Border Protection officers.

Rodriguez said there are “very valid reasons” to pay attention to alerts but that minimizing their harmful effects is crucial for economic recovery.

Visitors to stores and businesses in the Fashion District dropped dramatically in the week or so after the initial raids on June 6. Foot traffic in the Fashion District dropped 33% while visitors to Santee Alley specifically dropped by 50%, according to the business improvement district.

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Rodriguez said it took at least three weeks to recover foot traffic, and even so, vendors are struggling because “people are not spending like they used to.”

And the typical holiday boost has yet to make an appearance, Rodriguez said.

“As of right now, we are not seeing the holiday spike we have seen in previous years,” he said.

In May, the Fashion District saw some 1.98 million visitors, while in June that number dropped to 1.2 million, according to the group. In September, the district saw 1.3 million visitors, far below the the 1.5 million the area saw in the same period last year.

The Santee Alley in downtown's fashion district

Santee Alley in downtown’s Fashion District where business owners are working to recover from losses caused by recent immigration enforcement.

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Pop music blared from open doors on Monday afternoon on Santee Street as the light faded. A smattering of storefronts were closed, but most were open, ready to welcome tourists and local families doing their holiday shopping. Clumps of customers gathered. The alley was lively compared with the weeks after the first summer raids.

Maria Fuertes, 43, and her daughter had prowled the area for more than seven hours, since 9 a.m., shopping for outfits for a December wedding. They had made the more-than-hourlong trek from Eastvale in Riverside County to look for formal dresses and shoes. Fuertes said she often shops in the area around the holidays and that it “feels empty” compared to years past.

“It’s kind of creepy and lonely,” Fuertes said.

More than half a dozen businesses in the alley and on Santee Street told The Times their sales remained down after the onslaught of federal immigration raids, with some doing better than others. A lingerie shop saw a dip but not a severe one, with online sales remaining strong. The owner of an accessories store said business was down 30%, while an employee at a jewelry store said business was down 70%.

A local merchants association known as Somos los Callejones and the Los Angeles Tenants Union partnered with Councilmember Ysabel Jurado to host a street festival Saturday in an effort to attract customers in the lead-up to Black Friday.

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According to Jurado’s office, the festival drew some 500 attendees. Vendors set up booths and racks of clothing along Olympic Boulevard between Santee Street and Maple Avenue, which was closed to vehicle traffic. The event featured live music, and organizers raffled off 10 turkeys.

Shoppers stroll along Maple Ave.

Shoppers stroll along Maple Avenue in downtown’s Fashion District.

The raffling of turkeys highlighted the food insecurity many families in the area are facing, Jurado said in an interview. Some have lost their primary breadwinners to the Trump administration’s deportation efforts, and children have begun to skip school to keep their households afloat.

“Some were so excited to win [turkeys],” Jurado said, adding that the food insecurity “has been really sobering.”

“These are the realities that people are continuing to grapple with,” she said, “as their loved ones have been taken.”

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Businesses said they were marketing deals when possible — and emphasizing customer service.

The California Mirage Jewelry Design Center, which is on prime real estate at the entrance to Santee Alley and has been in operation since the 1990s, has been offering 30% off on all items since last week, a promotion that will last through Black Friday.

Carolina Medrano, 38, a store employee who on Monday evening rearranged twinkling gold chains, said that even with the discount, business had been “super slow.”

“I believe everybody is struggling,” said Jessica Morales, 40, an employee at a nearby dress retailer who asked that the store not be named, since she didn’t have permission from her supervisor.

As she used a long pole with a hook to hang a glittery pink dress on a high rack, Morales noted that some customers had become more aggressive in trying to negotiate a lower price, threatening to go to other vendors.

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She tries to emphasize the quality and variety of the store’s dresses, and that some other nearby retailers are no longer able to afford to keep their inventory well-stocked.

Some customers talk of quinceañeras being canceled, or their husbands telling them to stay home from parties for fears of raids, Morales said.

“People are trying to save their money. Everyone’s scared to come out,” Morales said. “You have to find a way to connect with customers.”

Women's attire on display

Women’s attire on display at the corner of Olympic Boulevard and Maple Avenue in downtown’s Fashion District where business owners are working to recover from losses caused by recent immigration enforcement.

The hit to sales in the aftermath of immigration raids comes as the local economy is already suffering, weakened by the rise of e-commerce, tourism disruptions from COVID-19 lockdowns and inflationary and other economic pressures pushing consumers to spend less.

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Ilse Metchek, a former president of the California Fashion Assn. who has worked in the industry since the 1950s, said the merchandise sold in Santee Alley had changed in recent years. It shifted from the good-quality excess products of local brands — which were then sold at bargain prices — to imitation or cheap goods often imported from abroad.

Famously, Richard Riordan, who served as mayor of Los Angeles from 1993 to 2001, “took a very publicized walk [through Santee Alley] where he paid $10 for a silk shirt and made a whole big to-do about it,” Metchek said.

The move by then-President Reagan to grant amnesty, giving legal status and a path to citizenship to many immigrants lacking authorization, helped pave the way for a booming fashion economy, she said.

Immigration crackdowns in recent years, regulations that have increased labor costs and China’s manufacturing boom in the early 2000s have created a difficult economy for California fashion brands and workers.

“It’s a pity,” Metchek said. “There’s a clear pattern of why and what has happened here. This is not nuclear physics.”

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Gloria Andrade, 53, owns a business selling makeup, accessories and miscellaneous electronics in the Maple Alley Fashion Center in downtown L.A. that has operated for some 25 years. In May, her family opened up a second storefront nearby in Santee Alley, without anticipating the raids and resulting downturn.

Los Angeles downtown's fashion district

A view of the corner of Olympic Avenue and Santee Street in downtown’s Fashion District where business owners are working to recover from losses caused by recent immigration enforcement.

Andrade said the rent for her new location is about $4,500, and that she’s two months behind. Many neighboring businesses are in a similar situation, she said.

“It’s the first day of vacation and nobody came,” she said of the Thanksgiving holiday. “We’ll wait for Christmas to see how it goes.”

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Fall Art Auction Quiz: Are You Smarter Than a Billionaire?

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Fall Art Auction Quiz: Are You Smarter Than a Billionaire?

In a single week, collectors spent a whopping $2.2 billion on art at New York’s auction houses. While that $236 million Klimt portrait made headlines, plenty of other paintings and sculptures sold for sums that might surprise you.

Can you guess which of these works sold for more?

Note: Listed sale prices include auction fees.

Image credits: “Paradise Pies (VI): Red” via Sotheby’s; “Untitled” via Christie’s; “From our side” via Christie’s; “TAGOMIZOR” via Christie’s; “Blumenwiese (Blooming Meadow)” via Sotheby’s; “Waldabhang bei Unterach am Attersee (Forest Slope in Unterach on the Attersee)” via Sotheby’s; “Cowboy Eating with Shoulder Hole” via Sotheby’s; “Untitled (Cowboy)” via Christie’s; “A Clear Unspoken Granted Magic” via Christie’s; “Sarah” via Phillips; “Modern Painting Triptych II” via Sotheby’s; “Nude with Blue Hair, State I” via Christie’s; “Abstraktes Bild” via Christie’s; “Sunflower V” via Christie’s; “Wall Relief with Bird” via Christie’s; “Hulk (Rock)” via Sotheby’s; “America” via Sotheby’s; gold by MirageC via Getty Images.

Zachary Small contributed reporting. Produced by Josephine Sedgwick.

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Fubo TV blasts NBCUniversal for pulling channels

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Fubo TV blasts NBCUniversal for pulling channels

Subscribers of sports streaming service Fubo TV have lost access to channels owned by NBCUniversal in the latest TV distribution dust-up.

Fubo blasted NBCUniversal for its stance during collapsed contract negotiations, resulting in a blackout of NBCUniversal channels just days before Thanksgiving when scores of viewers hunker down for turkey and football. NBC is set to broadcast the Macy’s Thanksgiving Day Parade, the National Dog Show and Thursday night’s NFL game featuring the Cincinnati Bengals battling the Baltimore Ravens. The events also will stream on Peacock.

The blackout, which also includes Bravo, CNBC and Spanish-language Telemundo, affects Fubo’s nearly 1.6 million customers.

The dispute comes a month after NBCUniversal’s rival, Walt Disney Co., acquired the controlling stake of Fubo and folded the smaller sports-centric offering into Disney’s Hulu + Live TV. (Hulu + subscribers still have NBCUniversal channels available because they are covered by a separate distribution contract.)

Fubo customers could also miss NBC’s broadcast of the Macy’s Thanksgiving Day Parade.

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(Eduardo Munoz Avarez / Associated Press)

In its Tuesday statement, Fubo alleged that NBCUniversal had refused to give Fubo leeway to offer just a few of its channels — rather than its entire portfolio. Fubo is looking to control costs and designed its product to be a slimmed-down version of a bulky bundle — but one with a heavy complement of sports networks.

Fubo also took issue with NBCUniversal negotiating on behalf of the cable channels that NBCUniversal plans to cast off in January as part of a corporate split.

Legacy cable channels including MS Now (formerly MSNBC), Syfy, CNBC, USA Network and Golf Channel will be form the new publicly traded company, Versant.

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“Fubo offered to distribute Versant channels for one year,” Fubo said in its statement, adding that it views most of those networks as “not being worth the cost.”

“NBCU wants Fubo to sign a multi-year deal – well past the time the Versant channels will be owned by a separate company,” Fubo said. “NBCU wants Fubo subscribers to subsidize these channels.”

NBCUniversal, owned by cable and broadband giant Comcast, countered that it had offered Fubo similar terms to those contained in deals struck with other pay-TV distributors — but Fubo balked.

“Unfortunately, this is par for the course for Fubo,” NBCUniversal said. “They’ve dropped numerous networks in recent years at the expense of their customers, who continue to lose content.”

The Nov. 21 blackout came one week after Disney resolved a separate, high-profile dispute with Google’s YouTube TV. That dispute, which resulted in a two-week blackout of Disney-owned channels, including ESPN, for about 10 million YouTube TV customers, hinged on fee increases sought by Disney.

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The two companies also tussled over YouTube TV’s desire to offer the ESPN streaming app to its customers at no extra cost.

They reached a compromise, and YouTube came away with authorization to provide some ESPN streaming content.

In September, YouTube TV avoided a similar blackout of NBC channels by making a deal just hours before the deadline.

The Fubo TV logo is displayed on a TV earlier in 2025.  (Photo Illustration by Justin Sullivan/Getty Images)

Disney acquired 70% of Fubo TV in October 2025.

(Justin Sullivan / Getty Images)

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Fubo pointed to NBCUniversal’s recent deals with YouTube TV and Amazon Prime Video, which allows those companies to offer NBC’s streaming app Peacock as part of their channel stores. Fubo alleged that NBC refused to give Fubo the same rights.

“Fubo is committed to bringing its subscribers a premium, competitively-priced live TV streaming experience with the content they love,” Fubo said. “That includes multiple content options, including a sports-focused service, that can be accessed directly from the Fubo app. We hope NBCU reconsiders their stance, or we’ll be forced to move forward without them.”

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