Business
From LAX to hospitals to Starbucks, global tech outage brings chaos and frustration
Airlines, banks, healthcare systems, government agencies and other industries across California scrambled to recover Friday from the effects of a widespread global technology outage.
Roughly 100 flights had been canceled by midmorning Friday at Los Angeles International Airport, and even more were delayed. Overnight, travelers facing long delays and cancellations were resigned to trying to get some sleep on the airport’s well-trodden carpeted floor. Some used their luggage as pillows.
At some California hospitals, staff said the outage prevented them from accessing patient charts.
Starbucks faced major disruption to its mobile ordering service throughout the day Friday, meaning caffeine seekers had to place their orders in person at stores, resulting in longer-than-typical lines. Some locations closed for the day.
Some government agencies reduced services.
Travelers at other California airports were facing issues similar to LAX’s.
The chaos stemmed from a faulty update sent by CrowdStrike, a Texas cybersecurity company whose software is widely used, that interfered with the core functions of computers running Microsoft Windows. This caused Microsoft’s infamous “blue screen of death” to pop up and convey a message along the lines of, “Your PC ran into a problem and needs to restart.” The outage was not a security incident or a cyberattack, CrowdStrike said.
The company’s chief executive, George Kurtz, said Friday morning that a fix had been made.
“We understand the gravity of the situation and are deeply sorry for the inconvenience and disruption. We are working with all impacted customers to ensure that systems are back up and they can deliver the services their customers are counting on,” Kurtz wrote on X.
Meanwhile, the defect rippled across technology worldwide. There were reports that some airports were beginning to restart service, but it was unclear when operations would return to normal.
The California Governor’s Office of Emergency Services wrote on X that officials are “closely monitoring the global software outage.”
“Initial reports indicate minor state system outages,” the office wrote. “However, all 911, public safety communications and critical infrastructure is functioning as expected.”
LAX first started to see glitches late Thursday. The outages were initially limited to Frontier Airlines and a few other carriers and were caused partially by a software issue with Navitaire, a boarding pass printing system. The issue grew as more and more airlines began to face the same problems. Delta, American and United airlines were also affected.
A representative for LAX emphasized that the issues facing the airport did not affect flight safety. When a patch of code that caused the problem was fixed in CrowdStrike, the airport started to see airlines come back online, but it is still facing many more delays and cancellations than usual.
On Friday, LAX had more than 70 cancellations before 7 a.m., compared with 14 all day on Wednesday. An hour later that number had swelled to 100 cancellations and 188 delays. At San Francisco International Airport, the numbers were similar. There were 16 cancellations on Wednesday compared with more than 70 Friday morning.
More than 8,800 flights were delayed and more than 2,600 had been canceled across the United States, according to data provided by FlightAware.
Los Angeles Mayor Karen Bass was in touch with leadership at Los Angeles World Airports who were “working actively to resolve travel issues,” said Zach Seidl, a spokesperson for the mayor.
“Travelers at LAX and other regional airports should plan ahead for potential delays,” he said.
Frustration among airline employees and passengers was widespread at the airport. Some tried to sleep on a luggage conveyor belt before an airport employee shouted for them to get up.
“It was terrible. It is terrible,” said Elissa Moore, 29. “Cause we’re still going through it.”
Shortly before 6 a.m., a Delta representative took to the intercom to tell passengers that the airport was still allowing planes to land, but that for the time being, all outbound flights were grounded. He advised travelers who are from L.A. to “go home” and check for updates on the company’s app or website.
He added that the company’s system was completely shut down and that the resulting crippling of flight operations was “worse than 9/11.”
Passengers reported waits of up to two hours to get through security into Terminal 2, as many people whose flights were canceled were instructed to retrieve their baggage before trying to rebook their flight.
Passengers whose flights had been canceled stood sullenly in line to rebook but could not complete that task either because of the outages. One video showed a woman at LAX hugging a Delta employee as she cried.
Outside were dozens of planes on the tarmac with nowhere to go.
Gabrielle Watson, an L.A. DJ and music producer, arrived at LAX on Thursday night to catch her 11:59 p.m. United Airlines flight to Chicago with a connection to Columbus, Ohio, so she could play a set Friday at the Secret Dreams Festival.
Watson knew there were problems immediately when she got to her gate and saw the blue screens displayed. Still, her flight boarded and she remained on the plane for hours as delays ravaged the airport.
After about three hours, passengers deplaned and Watson went home, realizing she was not going to make her connecting flight in Chicago. Her flight was canceled about five hours after its scheduled departure time.
“There were a lot of upset people,” she said. “They were spread around on floors everywhere trying to be comfortable waiting for information. It was very stressful and a bit dark.”
Some observers have argued the incident demonstrates the risk of having one potential point of failure affecting millions of computers. At the very least the disruption shows the need for better software in crucial systems, some experts say.
U.S. Transportation Secretary Pete Buttigieg said that although new technology has brought major benefits to efficiency and safety, they also have specific vulnerabilities that must be addressed.
“These are the kinds of disruptions that nobody wants to experience, and we’ll be pressing airlines and the software community on what they’re doing to get ahead of this for the next time,” he said.
The effects of the outage went beyond aviation.
Within the Providence healthcare system, IT teams worked overnight to restore functionality in electronic health records. The healthcare company noted that other clinical applications and workstations were still not up and running as of Friday afternoon.
Cedars-Sinai Medical Center said it was also experiencing fallout from the software outage, though the hospital remained open Friday.
“We are actively working to address the issue and minimize any impacts,” the hospital said in a statement. “We thank our patients and our staff for their flexibility during this unexpected event.”
The outage even upended people’s coffee fix.
“We continue to welcome and serve customers in the vast majority of our stores and drive-thrus and are doing everything we can to bring all systems online as quickly as possible. We apologize for any inconvenience,” said Jaci Anderson, a spokesperson for Starbucks.
The California Department of Motor Vehicles was forced to scale back services at offices statewide. Online services and kiosks were not affected by the outage, according to the agency.
People in California’s jails were unable to make or receive phone calls because of the outage. The software update affected ViaPath, the communication technology used in jails, according to the California Department of Corrections and Rehabilitation. It is not clear when the system will be up and running.
“CDCR understands how important it is for incarcerated people to stay connected with their loved ones and is diligently working to resolve this matter,” a spokesperson told The Times.
The Los Angeles County Superior Court system was forced to postpone cases in which litigants were scheduled to appear remotely Friday. The court said in a statement it is “rapidly working to reestablish connectivity.”
A terminal at the Port of Los Angeles and four terminals at the Port of Long Beach were also temporarily affected by the outage overnight. But the ports were operating normally Friday, officials said.
KGO-TV, the ABC affiliate in San Francisco, couldn’t go on air as scheduled for its 11 p.m. newscast. Instead anchors delivered the day’s top headlines via Facebook live.
Times staff writers Joseph Serna, Ruben Vives, Libor Jany, David Zahniser, Jon Healey and Sandra McDonald and the Associated Press contributed to this report.
Business
Snap CEO Evan Spiegel and Miranda Kerr help erase $550 million in medical debt for Californians
Snap Chief Executive Evan Spiegel and his wife, supermodel Miranda Kerr, have helped pay off $550 million in medical debt for more than 261,000 Californians.
The couple made a multimillion-dollar donation to Undue Medical Debt, a nonprofit that provides debt relief to people in financial need. The organization acquires medical debt in bulk from hospitals, physician groups, collection agencies and other groups for a fraction of the cost.
“When someone you love is sick. All you want to do is focus on helping them get better,” Kerr said in a video with Spiegel. “That’s why we wanted to support this effort and help relieve medical debt, so families can focus on caring for their loved ones and really supporting their healing.”
The couple and the nonprofit didn’t disclose the exact amount of the donation, but a small gift can go a long way. Every $10 donated to Undue Medical Debt relieves an average of $1,000 in medical debt.
The gift comes as Americans struggle with the medical debt and rising cost of living. California is one of the most expensive states to live in because of soaring housing costs and energy prices. Concerns about wealth inequality have sparked heated political debates about how much billionaires should contribute.
In the United States, 1 in 4 adults are in medical debt, said Undue Medical Debt President and Chief Executive Allison Sesso in a statement.
“It’s a growing crisis undermining healthcare access, economic wellbeing and mental health and we’re so grateful that Evan Spiegel and Miranda Kerr share our belief that no one should go bankrupt because of a cancer diagnosis and no family should have to choose between insulin and groceries,” she said.
Californians whose medical debt have been paid off will start receiving a letter in mid-July from Undue Medical Debt informing them of the debt relief. Individuals can’t request debt relief because the nonprofit acquires bundled debt for thousands of people at once. Those who qualify for debt relief either earn at or below 400% of the federal poverty level or have medical debt that is more than 5% of their income, the nonprofit says on its website.
San Diego County residents benefited the most from the donation with total medical debt relief through the couple’s gift totaling roughly $99 million and affecting 40,369 people. In Los Angeles County, the gift provided $26.7 million in medical debt relief to 17,466 people, according to the nonprofit.
Spiegel, whose net worth is roughly $2 billion, and Kerr have helped relieve debt for others in the past. In 2022, the couple paid off the student loans for the Otis College of Art and Design’s graduating class.
In 2025, Spiegel was among business leaders and philanthropists who helped form the Department of Angels, a group that aims to help L.A.’s fire recovery efforts. The California Community Foundation, Snap, Spiegel and Snapchat co-founder Bobby Murphy committed $10 million to help start that group.
Roughly 200,000 people lost their homes in the January 2025 Los Angeles County wildfires. Spiegel, who grew up in Pacific Palisades and lost his childhood home in the fires, donated $5 million in immediate aid with Snap and Murphy that month.
He said in a statement that California has given so much to him and his family and that he cares “deeply about the wellbeing of our communities.”
“At a time when many families are already facing rising costs across nearly every aspect of daily life, an unexpected medical bill can create financial stress that lasts for years,” Spiegel said.
Undue Medical Debt said it’s abolished more than $40 billion of medical debt in all 50 states.
Business
An electric truck for less than $25,000? Deliveries begin this year
The electric vehicle company Slate Auto set out in 2022 to make the most affordable electric truck in the country. This week, it unveiled the price tag: $24,950.
At a time when demand for new electric vehicles is cooling and cars are getting harder to afford, Slate’s customizable truck could bring a fresh wave of excitement to the industry.
Deliveries will begin later this year and accelerate in 2027, the company said. Slate’s vehicle is built around a simple concept — pay only for what you actually want.
Buyers will start with a basic truck without power windows or even paint and can then customize it however they like. They can tailor-make their “blank slate” by paying extra for smart phone-compatible screens, speakers, colored wrap or paint. A $5,000 kit even converts the truck into an SUV.
Slate’s design team is based in Los Angeles County and recently moved into a new space in Carson, which employs about 50 workers. The company’s headquarters are in Troy, Mich., and its vehicles will be produced in Warsaw, Ind.
Squeezing out as much cost as possible while making it as easy as Legos to snap on different options has required complex engineering, which is why the company decided to set up its design studio in Southern California. The region is full of experts.
“Slate has done something smart,” said auto industry analyst Brian Moody. “Their EV isn’t only about price, there’s also a strong personalization element. In Southern California, the boxy, retro look will earn it a lot of attention.”
Slate is an EV startup that makes electric trucks and SUVs. Customers buy only the features they want. Photographed on Friday, Dec. 19, 2025. (Myung J. Chun/Los Angeles Times)
The company is building a marketplace of accessories for customers to choose from, including 54 basic wraps that cost less than $500 each. In contrast, a paint job on a car can cost thousands of dollars. The marketplace also offers roof stacks, zip-on seat covers and stereos.
For just under $30,000 total, customers can get a basic SUV in a fastback or squareback style. Whether it’s configured as a truck or SUV, the EV will have an estimated range of 205 miles and will be compatible with Tesla chargers.
“This is the first time in automotive history that consumers are going to get to choose,” said Slate Chief Executive Peter Faricy, who joined the company in March after 13 years with Amazon.
“It started with design, then engineering, and eventually manufacturing, and we figured out innovations in all three of those phases that make the vehicle less expensive,” he said.
For example, Slate vehicles were designed from the beginning to be wrapped instead of painted. The company will offer more than 100 colors of wrap at its launch, or customers can choose a custom color.
Slate did not disclose financial information or how much the vehicles cost to produce. However, Faricy said the company will generate a positive gross margin on its vehicles, meaning they are selling for more than what they cost to make.
“Whether Slate succeeds or fails, it has already influenced the conversation … forcing the industry to ask why affordable vehicles have become so rare,” said Jesse Toprak, an industry analyst and founder of OptiCar.ai. “They are betting on making higher profit margins on the accessories and do-it-yourself angle.”
Slate says it has already received more than 180,000 reservations. The earlier a customer placed their reservation, the sooner they’ll get their vehicle. Pre-orders opened Wednesday for $300, or $250 if the customer has already paid a $50 reservation fee.
Despite the hype, Slate is still a startup that has yet to prove itself in the market. The company has about 750 employees and has raised more than $700 million from Amazon’s Jeff Bezos and others.
“For the vehicle itself, the concept is brilliant,” Toprak said. “I think the execution risk is enormous.”
The EV industry has been under fire from the Trump administration, which has removed incentives for ownership and clean-car goals. Major automakers including Ford and Stellantis have pared back their EV offerings, and other startups have struggled to turn a profit.
The Irvine-based EV company Rivian, which hasn’t reached profitability since its founding in 2009, recently laid off hundreds of workers. It launched its highly anticipated R2 SUV earlier this month, which will eventually be available for less than $45,000.
Lucid, the luxury electric vehicle maker based in Newark, Calif., announced this week that it’s reducing its workforce by 18%. The cuts come just months after it laid off 319 Bay Area employees in February.
Faricy, Slate’s chief executive, said the company’s vehicle will appeal to a wide range of customers.
“There will be a lot of people that are attracted to the affordability but have never had an EV before,” he said.
According to Cox Automotive, the average transaction price for a new EV in the U.S. is $55,000, compared with $49,000 for a gas-powered vehicle.
“The EV market at this point doesn’t have a technology problem anymore,” Toprak said. “It has an affordability problem. Slate is one of the first companies built entirely around solving that.”
Business
Sony Pictures invests $100 million in virtual reality venue Cosm
Sony Pictures will invest $100 million and take a minority stake in virtual reality venue operator Cosm, as the studio continues to build a business in communal experiences.
As part of the investment, Sony Pictures Chief Executive Ravi Ahuja will also join Cosm’s board of directors, the studio said Wednesday. The size of Sony’s minority stake was not disclosed.
The El Segundo-based Cosm currently operates three venues — one at Hollywood Park in Inglewood, and the others in Dallas and Atlanta. The company plans to open additional venues in Detroit and Cleveland.
Cosm bills itself as a “shared reality venue,” and its facilities center around a massive, wraparound screen that is intended to envelop viewers with additional digital effects. The company has largely focused on sports, though it has also shown Cirque du Soleil shows and done several collaborations with Warner Bros., including recent screenings of 2001’s “Harry Potter and the Sorcerer’s Stone” in honor of the film’s 25th anniversary.
“Cosm sits at the intersection of several trends shaping the future of entertainment,” Ahuja said in a statement. “We’ve followed Cosm since before launch and have been impressed with the quality of the experience and the enthusiasm it’s generating with audiences.”
The investment is Sony’s latest venture into experiential entertainment. In 2024, the Culver City-based studio acquired dine-in theater chain Alamo Drafthouse Cinema.
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