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From LAX to hospitals to Starbucks, global tech outage brings chaos and frustration

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From LAX to hospitals to Starbucks, global tech outage brings chaos and frustration

Airlines, banks, healthcare systems, government agencies and other industries across California scrambled to recover Friday from the effects of a widespread global technology outage.

Roughly 100 flights had been canceled by midmorning Friday at Los Angeles International Airport, and even more were delayed. Overnight, travelers facing long delays and cancellations were resigned to trying to get some sleep on the airport’s well-trodden carpeted floor. Some used their luggage as pillows.

At some California hospitals, staff said the outage prevented them from accessing patient charts.

Starbucks faced major disruption to its mobile ordering service throughout the day Friday, meaning caffeine seekers had to place their orders in person at stores, resulting in longer-than-typical lines. Some locations closed for the day.

Some government agencies reduced services.

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Travelers at other California airports were facing issues similar to LAX’s.

The chaos stemmed from a faulty update sent by CrowdStrike, a Texas cybersecurity company whose software is widely used, that interfered with the core functions of computers running Microsoft Windows. This caused Microsoft’s infamous “blue screen of death” to pop up and convey a message along the lines of, “Your PC ran into a problem and needs to restart.” The outage was not a security incident or a cyberattack, CrowdStrike said.

The company’s chief executive, George Kurtz, said Friday morning that a fix had been made.

“We understand the gravity of the situation and are deeply sorry for the inconvenience and disruption. We are working with all impacted customers to ensure that systems are back up and they can deliver the services their customers are counting on,” Kurtz wrote on X.

Meanwhile, the defect rippled across technology worldwide. There were reports that some airports were beginning to restart service, but it was unclear when operations would return to normal.

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The California Governor’s Office of Emergency Services wrote on X that officials are “closely monitoring the global software outage.”

“Initial reports indicate minor state system outages,” the office wrote. “However, all 911, public safety communications and critical infrastructure is functioning as expected.”

LAX first started to see glitches late Thursday. The outages were initially limited to Frontier Airlines and a few other carriers and were caused partially by a software issue with Navitaire, a boarding pass printing system. The issue grew as more and more airlines began to face the same problems. Delta, American and United airlines were also affected.

A representative for LAX emphasized that the issues facing the airport did not affect flight safety. When a patch of code that caused the problem was fixed in CrowdStrike, the airport started to see airlines come back online, but it is still facing many more delays and cancellations than usual.

On Friday, LAX had more than 70 cancellations before 7 a.m., compared with 14 all day on Wednesday. An hour later that number had swelled to 100 cancellations and 188 delays. At San Francisco International Airport, the numbers were similar. There were 16 cancellations on Wednesday compared with more than 70 Friday morning.

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More than 8,800 flights were delayed and more than 2,600 had been canceled across the United States, according to data provided by FlightAware.

Los Angeles Mayor Karen Bass was in touch with leadership at Los Angeles World Airports who were “working actively to resolve travel issues,” said Zach Seidl, a spokesperson for the mayor.

“Travelers at LAX and other regional airports should plan ahead for potential delays,” he said.

Frustration among airline employees and passengers was widespread at the airport. Some tried to sleep on a luggage conveyor belt before an airport employee shouted for them to get up.

“It was terrible. It is terrible,” said Elissa Moore, 29. “Cause we’re still going through it.”

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Shortly before 6 a.m., a Delta representative took to the intercom to tell passengers that the airport was still allowing planes to land, but that for the time being, all outbound flights were grounded. He advised travelers who are from L.A. to “go home” and check for updates on the company’s app or website.

He added that the company’s system was completely shut down and that the resulting crippling of flight operations was “worse than 9/11.”

Passengers reported waits of up to two hours to get through security into Terminal 2, as many people whose flights were canceled were instructed to retrieve their baggage before trying to rebook their flight.

Passengers whose flights had been canceled stood sullenly in line to rebook but could not complete that task either because of the outages. One video showed a woman at LAX hugging a Delta employee as she cried.

Outside were dozens of planes on the tarmac with nowhere to go.

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Gabrielle Watson, an L.A. DJ and music producer, arrived at LAX on Thursday night to catch her 11:59 p.m. United Airlines flight to Chicago with a connection to Columbus, Ohio, so she could play a set Friday at the Secret Dreams Festival.

Watson knew there were problems immediately when she got to her gate and saw the blue screens displayed. Still, her flight boarded and she remained on the plane for hours as delays ravaged the airport.

After about three hours, passengers deplaned and Watson went home, realizing she was not going to make her connecting flight in Chicago. Her flight was canceled about five hours after its scheduled departure time.

“There were a lot of upset people,” she said. “They were spread around on floors everywhere trying to be comfortable waiting for information. It was very stressful and a bit dark.”

Some observers have argued the incident demonstrates the risk of having one potential point of failure affecting millions of computers. At the very least the disruption shows the need for better software in crucial systems, some experts say.

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U.S. Transportation Secretary Pete Buttigieg said that although new technology has brought major benefits to efficiency and safety, they also have specific vulnerabilities that must be addressed.

“These are the kinds of disruptions that nobody wants to experience, and we’ll be pressing airlines and the software community on what they’re doing to get ahead of this for the next time,” he said.

The effects of the outage went beyond aviation.

Within the Providence healthcare system, IT teams worked overnight to restore functionality in electronic health records. The healthcare company noted that other clinical applications and workstations were still not up and running as of Friday afternoon.

Cedars-Sinai Medical Center said it was also experiencing fallout from the software outage, though the hospital remained open Friday.

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“We are actively working to address the issue and minimize any impacts,” the hospital said in a statement. “We thank our patients and our staff for their flexibility during this unexpected event.”

The outage even upended people’s coffee fix.

“We continue to welcome and serve customers in the vast majority of our stores and drive-thrus and are doing everything we can to bring all systems online as quickly as possible. We apologize for any inconvenience,” said Jaci Anderson, a spokesperson for Starbucks.

The California Department of Motor Vehicles was forced to scale back services at offices statewide. Online services and kiosks were not affected by the outage, according to the agency.

People in California’s jails were unable to make or receive phone calls because of the outage. The software update affected ViaPath, the communication technology used in jails, according to the California Department of Corrections and Rehabilitation. It is not clear when the system will be up and running.

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“CDCR understands how important it is for incarcerated people to stay connected with their loved ones and is diligently working to resolve this matter,” a spokesperson told The Times.

The Los Angeles County Superior Court system was forced to postpone cases in which litigants were scheduled to appear remotely Friday. The court said in a statement it is “rapidly working to reestablish connectivity.”

A terminal at the Port of Los Angeles and four terminals at the Port of Long Beach were also temporarily affected by the outage overnight. But the ports were operating normally Friday, officials said.

KGO-TV, the ABC affiliate in San Francisco, couldn’t go on air as scheduled for its 11 p.m. newscast. Instead anchors delivered the day’s top headlines via Facebook live.

Times staff writers Joseph Serna, Ruben Vives, Libor Jany, David Zahniser, Jon Healey and Sandra McDonald and the Associated Press contributed to this report.

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Rent-hike ban to protect fire victims ends despite gouging concerns

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Rent-hike ban to protect fire victims ends despite gouging concerns

A rule intended to prevent rent gouging in the wake of the Eaton and Palisades fires has lapsed in Los Angeles County, possibly exposing some renters to hikes.

The executive order that blocked rent increases was issued by Gov. Gavin Newsom amid the devastating wildfires last year. Under the order, landlords couldn’t increase rents by more than 10% above their prefire levels.

The rule, which was supposed to be temporary and was repeatedly extended, ended Friday after a vote to extend it again failed to garner enough votes. Supervisor Lindsey Horvath, whose district includes Pacific Palisades, sounded the alarm in a motion to extend price protections that failed to pass at the Board of Supervisors’ May 19 meeting.

“These price gouging protections continue to be necessary as construction and rebuilding continue, and as thousands of people remain displaced,” the motion said. “Families which signed short-term leases could face drastic price increases of 50% or more without further price gouging protection.”

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Los Angeles County is home to more than 1 million rental properties, though not all of them needed protection from the new rule. There are already stricter rent increase caps for many residences, depending on the location, type and age of the building. Despite the rent control in the region, the people of Los Angeles pay among the highest rents in the country.

It is uncertain whether renters will face rapidly rising rents now that the protection has lapsed. But some real estate experts and policymakers said there was no need for the temporary rule that was part of the governor’s state of emergency.

Supervisors Kathryn Barger, Janice Hahn and Holly Mitchell abstained from voting on the motion to extend the protection, while Supervisors Hilda Solis and Horvath supported it.

“I abstained because I did not see sufficient evidence to justify extending this emergency ordinance, nor did I see evidence to eliminate it entirely,” Hahn said.

Barger’s office said she supported allowing the protections to sunset while waiting to see whether new information emerged.

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“Market data already shows countywide rents are only about 2% above pre-emergency levels and rental inventory has grown,” Barger representative Helen E. Chavez Garcia said. “The Supervisor is also mindful of the burden these ongoing protections place on small property owners throughout the county.”

Mitchell did not immediately respond to a request for comment.

There haven’t been steep rent hikes in neighborhoods within three miles of the Palisades fire, according to a Times analysis of data from Zillow, the property listing company.

In ZIP Codes within three miles of the Palisades fire, rent increased 4.8% from December 2024 to April 2025. In areas around the Eaton fire, which destroyed swaths of Altadena, rent jumped 5.2% in the same period.

In L.A. County, ZIP Codes farther from the fires saw only about a 2% increase.

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A landlords representative, Jesus Rojas of the Apartment Owners Assn. of Greater Los Angeles, told the supervisors during public comment at the meeting that the county’s rent-gouging rules have “long outlived the emergency they were intended to address” and are now being “wrongfully used to harm thousands of rental housing providers throughout the county.”

“There is no proof that multifamily rental housing providers are hugely increasing rents for impacted homeowners,” Rojas said.

Indeed, there are strong signs that the property market in the Los Angeles area has at last begun to cool.

L.A. metro-area rent prices recently fell to a four-year low, with the median rent slipping to $2,167 in December.

Meanwhile, condominium sales had their slowest start of the year in decades. Condo sales in Los Angeles have plummeted to a 20-year low, with fewer than 2,000 units sold in January and February — the worst start to the year since 2005.

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Newsom defended the price-gouging protections shortly after they went into effect.

“In the days following the Los Angeles firestorms, we worked quickly to protect Los Angeles survivors from any form of exploitation,” he said in February 2025. “The state has the tools in place to not only block price gouging during this emergency, but also to prosecute bad actors.”

The Los Angeles County Department of Consumer and Business Affairs said it received more than 2,000 complaints after the fires, alleging that retailers and landlords were taking advantage of people put in hardship by their losses, and sent out more than 2,000 cease-and-desist letters to businesses and landlords for alleged price gouging, said Morine Merritt, who oversees department investigations into consumer and real estate fraud.

“Close to 90% of the complaints that we received involved allegations of rent increases,” Merritt said in an interview. Now that the fire-related protections have expired, existing laws and “regular market conditions determine price increases for goods and services, including rents,” she said.

Crackdowns on fire-related rent gouging have been rare, said Chelsea Kirk of the activist organization the Rent Brigade, which analyzed L.A. County’s rental market in the year after the fires. It reported 18,360 potential examples of price gouging in listings but said that few lawsuits had been filed by authorities so far.

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Last week, Rent Brigade announced what it said was the first private civil lawsuit brought by a family that claimed to be rent-gouged in the aftermath of the wildfires. Plaintiffs Randall and Candy Renick, whose Altadena home was damaged, said they were charged nearly three times the maximum permitted rate for nearly 10 months. They seek restitution of $96,000 plus civil penalties and attorneys’ fees.

The rental market has probably stabilized since the fires, Kirk said, but other families may still be “locked into illegal rents” that they agreed to pay when they were in a rush to find housing after they were displaced.

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Read Nick Bilton’s Letter to Scott Pelley

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Read Nick Bilton’s Letter to Scott Pelley

Dear Mr. Pelley:

I meant what I said in my letter last week to the 60 Minutes team: joining 60 Minutes is the honor of my career and I am grateful to be working alongside the people who have contributed to the most important television journalism brand this country has ever produced. While I’m new to 60 Minutes, I’ve devoted my career to investigative journalism and storytelling. I started this job excited to collaborate and to benefit from the wisdom and experience of the 60 Minutes veterans, with you among them. For that reason, one of the first things I did in my new role was call you to talk and invite you to dinner. It is a profound disappointment that you rejected that overture and chose ambush instead. Yesterday, you hijacked my first meeting with staff to disparage me, my qualifications, and my intentions with remarkable incivility and contempt. I welcome a diversity of viewpoints and respectful debate among the team, but this was nothing of the sort. Yesterday’s performative display of hostility enacted in front of the staff instead of in a civil, private conversation-demonstrated that you have no interest in contributing to the future success of the show, or approaching my new tenure with a mind open to collaboration and progress. I am here to deliver first-in-class news programming, not to make headlines about newsroom drama. I am eager to work alongside those who share this goal.

Despite yesterday’s misconduct, I had hoped that in sitting down with you today we could find a path forward together. You made clear that you are not interested in such a path.

Your antipathy to the future of the show has come through loud and clear. And I have heard you. I therefore write on behalf of CBS News, Inc. (“CBS”) to inform you that your employment with CBS is terminated for cause effective immediately. Enclosed is your formal termination letter.

Sincerely,

Nick Bilton

Executive Producer, 60 Minutes

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Aspiration co-founder sentenced to 14 years for fraud

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Aspiration co-founder sentenced to 14 years for fraud

The co-founder of Aspiration, Joseph Sanberg, was sentenced to 14 years in prison on Monday after defrauding investors and lenders of over $248 million.

The startup, an eco-friendly digital banking company boasting fossil fuel-free investments, carbon offsets for gas purchases, and a debit card with cash-back benefits for shopping at clean companies, was founded by Sanberg and Andrei Cherny. Cherny left the company in 2022 and has not been charged.

Sanberg, an Orange County native, pleaded guilty to wire fraud in October after being arrested in March last year. Aspiration subsequently filed for bankruptcy and liquidated all of its assets by July.

Sanberg and venture capitalist Ibrahim AlHusseini, who also faces charges, together forged a series of bank statements in order to obtain loans. From 2020 to 2021, the pair forged AlHusseini’s bank statements to show millions of dollars in assets in order to obtain millions of dollars from lenders.

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Additionally, they forged a letter from their audit committee stating that $250 million in funds were available, when in reality Aspiration had less than $1 million. The amount of loans defrauded exceeded $248 million.

In 2021, Sanberg artificially inflated Aspiration’s 2021 revenue by $44 million by recruiting 27 fake customers to sign letters of intent pledging tens of thousands of dollars per month for tree planting services. Sanberg himself funded the contracts and used the inflated revenue numbers to obtain more loans.

The charges sparked an NBA investigation into salary cap allegations due to Aspiration’s connections with Clippers owner Steve Ballmer.

Ballmer personally invested $60 million in Aspiration, all of which was lost. He is now the target of a civil lawsuit alleging his participation in the scheme. Ballmer denies the allegations.

The team announced a $300-million sponsorship deal with Aspiration, and Clippers player Kawhi Leonard signed a four-year, $28-million marketing contract with the company, which reportedly performed no duties. The issue has raised concerns about how players are circumventing the NBA’s salary cap.

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The team lost the $300-million sponsorship deal and an additional $20 million paid for carbon offset purchases.

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