New Hampshire
Agencies were reluctant to redesign websites, New Hampshire CIO says | StateScoop
In an interview with StateScoop last week, New Hampshire Chief Information Officer Denis Goulet said the state’s multiyear effort to retool its online citizens services, which include website redesigns and new accessibility features, started with evangelizing state agencies that were initially reluctant to participate.
“I was going to every agency and talking to them about how you flip around the perspective” Goulet said. “I told them straight up their opinion on whether their website is good or not doesn’t matter. It’s their constituents opinion that matters.”
Goulet said the New Hampshire Department of Technology has moved about 70% of the executive branch agency websites to a cloud platform and that they now share a common design. He said the standardized online appearance of the state government has garnered good feedback.
Goulet said the new website platform has expanded traffic-monitoring capabilities, which were put to the test during the COVID-19 pandemic when many state websites saw high traffic. He said that stress test eliminated worry of future crashes.
Goulet said the platform was also built to be “accessible by default,” but that adding new documents or applications to the platform and making them accessible requires additional work, so his office is training agency leaders how to do that. He said the Department of Justice’s release last month of final accessibility rules regarding state and local web and application content has been helpful.
“I’m getting [state agencies] calling me saying, ‘Alright, what are we going to do?’ That’s perfect. So I think we’re really going to up our game in New Hampshire based on just using that as a lever to help us make it important,” Goulet said.
Goulet said he hopes that within six months the state will have a new business services portal running. He called it a “transformational event” for New Hampshire.
“I really do think that for anybody that’s working on citizen experience or user experience, flip the perspective, go to the people who you’re serving to determine if you’re doing it right,” he said.
New Hampshire
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The federal government has activated the New Hampshire National Guard’s 157th Air Refueling Wing in connection with the war with Iran.
“I’ve had a briefing myself, a classified briefing, but it’s really important on the messaging on this that we really coordinate with the Pentagon,” Gov. Kelly Ayotte told reporters during a press briefing following Wednesday’s Executive Council meeting.
Ayotte said she was unable to share additional details about the nature of the New Hampshire National Guard’s activity related to the conflict, including how many guard members have been activated or what role they are playing.
“We’re going to respect what messaging comes out of the Pentagon just to make sure that our men and women in uniform are fully protected and that we aren’t providing any information that could be used in a way that would be harmful to them,” Ayotte said.
In a statement Thursday, Ayotte said the unit had been deployed in late February to the U.S. Central Command area of responsibility in support of the operation.
Earlier this week, Pentagon officials confirmed that members of the Vermont National Guard were involved in attacks against Iran over the weekend, though our news partners at Vermont Public were not able to confirm additional details on the nature of the operation.
During the briefing with local reporters, Ayotte also stressed her support for servicemembers and those close to them.
“I have such respect for our men and women in uniform,” Ayotte said. “As you know, I come from a military family, and they have our full support, and we appreciate them and their families, and obviously anyone who is serving right now, and my thoughts and prayers go out to those who have lost someone that they love.”
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