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Royal Caribbean to fix Alaska cruise infrastructure issue – The Points Guy

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Royal Caribbean to fix Alaska cruise infrastructure issue – The Points Guy


Ah, scenic Juneau, Alaska — where the allure of lush forests, cascading waterfalls and majestic glaciers draws as many as 16,000 cruise passengers a day. The downside? The constant influx of visitors is putting a strain on local infrastructure.

Royal Caribbean Group — which operates Royal Caribbean International, Celebrity Cruises and Silversea Cruises — has partnered with Alaska Native corporation Goldbelt, Inc., to eliminate the problem of slow, unreliable Wi-Fi in port by bringing Starlink to several public areas and Juneau businesses.

Serenade of the Seas in Juneau, Alaska. GENE SLOAN/THE POINTS GUY

You might think connectivity isn’t a big concern for people visiting the 49th state’s remote, nature-forward capital, which can only be reached by air or sea, but it turns out that isn’t the case. When the port is at maximum capacity, up to six ships can call there in a single day. With that many people in town, public Wi-Fi offered by local businesses is often difficult and frustrating to use for both visitors and locals.

“The number one complaint from this summer was a slow-down of internet speed during busy days downtown,” McHugh Pierre, Goldbelt’s president and CEO, said in a press release. “We are excited to collaborate with Royal Caribbean Group to explore a solution and add satellite internet capacity to town. This project will help locals and visitors have a better internet experience every day of the week.”

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Installation began the week of Aug. 26 at the Goldbelt Tram Lower Terminal and will continue north on Franklin Street. The pilot program’s full range will be activated in the coming weeks. As each new hub becomes available, passengers, other visitors and locals will be able to connect for free and stay connected via one seamless network as they move about Juneau’s downtown.

Royal Caribbean isn’t new to Starlink, which was developed by Elon Musk’s SpaceX company. In 2022, the Royal Caribbean family of brands was the first to commit to adding Starlink to its ships for faster connections at sea that allow everything from surfing the internet and checking email to video calling and streaming.

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Cruise terminals where Royal Caribbean home ports its ships also provide connectivity for passengers, but this is the first time a cruise line has outfitted a large part of a downtown port area ashore with Wi-Fi.

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“We are constantly striving to find innovative solutions to support our communities and enhance the travel experience for residents and cruise guests alike,” Preston Carnahan, associate vice president of West Coast destinations for Royal Caribbean Group, said. “Our new pilot program aims to alleviate internet congestion and provide additional bandwidth for locals while providing internet connectivity for our guests from ship to shore.”

The line’s statement also stresses the need for user feedback to evaluate the program’s effectiveness and determine whether similar initiatives will be rolled out in other ports.

For years, Juneau’s borough officials have heard complaints that the influx of cruise passengers detracts from everyone’s enjoyment of the city. On June 3, several major cruise lines — including Royal Caribbean, Carnival Cruise Line, Norwegian Cruise Line and others that are members of the Cruise Lines International Association — agreed to limit the total number of ships per day to five and the total number of passengers to 16,000 Sunday through Friday and 12,000 on Saturdays.

Want to learn more about Alaska cruises? Check out our other articles below.



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Alaska

This Alaska cruise port lets you experience the wild, untouched state

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This Alaska cruise port lets you experience the wild, untouched state



At Icy Strait Point, visitors can spot whales and eagles while supporting a small Alaska community.

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Icy Strait Point in Hoonah, Alaska, offers a rare kind of cruise stop — one where nature, culture, and community take center stage. It was also specifically developed with tourists in mind.

Built on Huna Tlingit land near Hoonah, this privately owned destination was designed to spread visitors across 23,000 acres of wilderness rather than overwhelm the town. The result is a place where travelers can see bald eagles, sea lions, and crashing waves instead of traffic and tour buses.

Beyond its dramatic scenery, Icy Strait Point generates about $20 million in annual economic impact for a community of roughly 900 people, supporting hundreds of jobs, making it a model for how tourism can benefit residents while preserving Alaska’s character.

Why it matters

Located on Huna Tlingit land, Icy Strait Point shows how tourism can support small communities while preserving their identity. Places like this reflect a broader American story of stewardship, self-determination, and economic opportunity.

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According to Icy Strait Point’s Senior Vice President, Tyler Hackman, the destination generates “$20 million a year of positive economic impact on a community of 900 people,” creating jobs while allowing Hoonah to remain distinctly itself.

What to see today

Unlike many cruise ports, Icy Strait Point feels remarkably undeveloped.

“This place is mostly untouched,” Hackman said. “When a ship comes into a dock here, somebody can be standing on the top deck of the ship, and you don’t see a parking lot, you don’t see a bus, you don’t see a vehicle.”

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Visitors can take a gondola to the mountaintop for sweeping views, then follow Hackman’s advice and head to the beach in front of the historic cannery. There, they can search for shells, dip their hands in Alaska’s icy waters, and take in snowcapped peaks on the horizon — and maybe spot a humpback whale or an orca.

Ask a local

For a sweet stop with a bigger purpose, visit Lil’ Gen’s Mini-Doughnuts.

Operated by The Salvation Army, the shop serves warm mini-doughnuts to cruise visitors all summer. The impact extends far beyond dessert: Hackman said that in 2025, profits from the shop helped fund “$130,000 worth of food to the local community.”

It’s a delicious way to support Hoonah residents directly. Try the lemon sugaring.

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Plan your visit

  • Best time: May through September during the Alaska cruise season.
  • Hours/admission: Open seasonally. Access is included with most cruise itineraries.
  • Getting there: Primarily reached by cruise ship from Southeast Alaska itineraries.
  • Learn more: https://icystraitpoint.com/



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Governor Dunleavy Names Stephen Cox his new Counsel to the Governor – Mike Dunleavy

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Governor Mike Dunleavy today announced the appointment of Stephen Cox as his new Counsel to the Governor. The appointment comes after the legislature’s decision to not confirm him as attorney general, despite his extensive legal and public policy experience and proven record of defending Alaska’s interests both at home and on the national level. Cox’s responsibilities will be to advise Governor Dunleavy on a wide range of legal, regulatory, and constitutional matters affecting the State of Alaska.

Governor Dunleavy also appointed Cori Mills acting attorney general for the Alaska Department of Law. Mills has been with the department for 14 years and most recently served as deputy attorney general.

“Stephen Cox has a strong understanding of Alaska law and the challenges facing our state,” said Governor Dunleavy. “His experience, professionalism, and commitment to public service make him a valuable asset as Counsel to the Governor. I look forward to working with Stephen as we continue advancing policies that strengthen Alaska’s economy, uphold the rule of law, and serve the people of our state.”

As Counsel to the Governor, Cox will continue to work closely with the Department of Law and other executive branch departments to provide counsel on policy initiatives, legislation, and executive actions.

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“I am honored to serve Governor Dunleavy and the people of Alaska in this new role,” said Stephen Cox. “I look forward to continue supporting the administration’s efforts to promote responsible resource development, governance and opportunities for Alaskans across the state.”

Cox assumes his new role effective today.



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Why Juneau should be on every Alaska traveler’s bucket list

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Why Juneau should be on every Alaska traveler’s bucket list



Juneau blends towering glaciers, the Tongass National Forest and rich Indigenous culture.

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Juneau, Alaska, is the only U.S. state capital not accessible by road — a remoteness that adds to its magic and appeal.

Nestled between mountains, rainforest, and the waters of the Inside Passage, Juneau combines Alaska Native heritage, Gold Rush history, and some of the state’s most spectacular scenery.

Visitors can watch humpback whales surface offshore, ride a tram above downtown, stand face-to-face with or even on Mendenhall Glacier, a river of ice flowing from the vast Juneau Icefield. Surrounded by the Tongass National Forest — the world’s largest temperate rainforest — Juneau offers a quintessential Alaska experience where nature feels immense, and adventure begins just minutes from the cruise dock.

Why Juneau matters

Long before prospectors arrived in search of gold, the area now known as Juneau was home to the Áak’w Kwáan, whose name for this place — Áakʼw, often translated as “little lake” — reflects a deep connection to the surrounding land and water.

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Russia later expanded into Alaska through the fur trade, bringing Orthodox missionaries, new trade networks, and profound cultural change to Indigenous communities across the region. Though Juneau rose to prominence during the Gold Rush and became the territorial capital after the United States purchased Alaska in 1867, the city still bears traces of both worlds.

As the nation approaches its 250th anniversary, Juneau offers visitors a richer understanding of America’s layered history — one that’s shaped by Native stewardship, Russian influence, and the enduring resilience of southeast Alaska’s Indigenous peoples.

What to see today

The star attraction is Mendenhall Glacier, a 13.6-mile-long glacier that descends from the Juneau Icefield into a turquoise lake.

Easy trails lead to roaring Nugget Falls, while boardwalks along Steep Creek offer chances to spot spawning salmon and black bears. Back downtown, colorful floatplanes skim the harbor and the Mount Roberts Tramway lifts visitors above the city for sweeping views of Gastineau Channel and the surrounding mountains.  

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Ask a local

One of Juneau’s most whimsical attractions is Glacier Gardens Rainforest Adventure, tucked into the Tongass rainforest just outside downtown.

Locals and visitors alike love the upside-down trees known as “Flower Towers” — massive spruce trunks planted root-side up, bursting with colorful blooms. The display is a unique (and accidental) creation of master gardener Steve Bowhay.

It’s an eccentric sight that feels uniquely Alaskan, blending lush rainforest scenery with a touch of horticultural imagination.  

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