The experience of charging an electric vehicle in the US could be better, and a big new study is out that lists the biggest infrastructure pain points, including a failure to report broken stalls, inaccurate station status messages, aging equipment, and some habitually unreliable network providers (who go unnamed in the study, unfortunately).

The study was conducted by the company ChargerHelp, which offers EV charger operations and maintenance solutions. The firm also had its findings reviewed and confirmed by Professor Gil Tal, who is director of the Electric Vehicle Research Center at UC Davis. ChargerHelp used four years of data from the 20,000 chargers it monitors, comparing networked stations’ self-reported uptime against the actual uptime EV drivers find on location.

EV chargers can break in many ways, the study concludes. These include broken retractor systems intended to protect the cable from getting mangled by vehicle tires, broken screens, and inoperable payment systems. There is also general damage to the cabinet and, of course, broken cables and connectors.

Across the chargers recorded, ChargerHelp calculates that actual uptime is only 73.7 percent, compared to the 84.6 percent self-reported by the EV network providers.

The study found that 26 percent of all stations analyzed did not positively match the perceived status of the chargers as presented in the networks’ software. That means some charge networks overstate the number of stations it has that are online, which puts a damper on the confidence EV owners should have in the charging infrastructure. It’s especially problematic when one badly needs a charge and ends up at a station that an app said was online but wasn’t.

The study lists various situations where an EV driver can’t successfully connect with a charger, including “ghost” station scenarios, where stalls appear in an app but either don’t exist or are broken. The study also describes “zombie stations,” which exist and work but don’t appear in the apps, so drivers don’t go to them. And “confused occupancy” is when an app tells drivers certain stalls are available, but they aren’t. “Dead ends” seem all gravy until you plug in and find out it doesn’t work. ChargerHelp claims reliable software interoperability and network data sharing can help fix these issues.

There are also surprising variations in charger downtime based on location. For instance, at 4.4 percent, New Jersey had some of the lowest number of down ports in the country at the start of 2023. However, the state only had 27 working public charge ports per 1,000 registered EVs, which might not satisfy demand. Contrast that with Washington, DC, which had almost 11 percent down ports, yet had 137 ports per 1,000 registered EVs.

Faber: The other day, in Ireland, in our innovation center there, one of our team members showed me a forever mouse with the comparison to a watch. This is a nice watch, not a super expensive watch, but I’m not planning to throw that watch away ever. So why would I be throwing my mouse or my keyboard away if it’s a fantastic-quality, well-designed, software-enabled mouse. The forever mouse is one of the things that we’d like to get to.

Patel: What made the mouse a forever mouse?

It was a little heavier, it had great software and services that you’d constantly update, and it was beautiful. So I don’t think we’re necessarily super far away from that.

But, again, I just come back to the cost. You sell me the mouse once. Maybe I’ll pay 200 bucks for it.

The business model obviously is the challenge there. So then software is even more important when you think about it. Can you come up with a service model? In our video conferencing business, that is now a very important part of the model, the services, and it’s critical for corporate customers.

Let’s come to that in a second because that makes sense to me. You sell managed services to enterprises. You price support contracts for cameras and whatever. That’s an ongoing need businesses have. I’m still stuck on, “You’re going to sell me a mouse once and it’s going to have ongoing software updates forever.”

Imagine it’s like your Rolex. You’re going to really love that.

But Rolex has to employ software engineers to ship me over-the-air updates forever.

But the artifact is like your Rolex, and then given that we know the technology that we attach to changes, it’s not going to be like your Rolex in that it doesn’t have to ever change. Our stuff will have to change, but does the hardware have to change? I’m not so sure. We’ll have to obviously fix it and figure out what that business model is. We’re not at the forever mouse today, but I’m intrigued by the thought.

It certainly will help with sustainability. There are two ways people have traditionally proposed monetizing hardware over time. It’s subscription fees and it’s advertising. Is there a third way that I don’t know about that you’re thinking of?

No. The third way is the traditional model of “we innovate and we have you upgrade.” That’s the current model. And we’re pretty damn good at that model because we have pretty damn good innovators around the company who do come up with fabulous products. 

That is definitely the model today. It’s not a bad model at all, especially since we’re continuing to design for more sustainable products. We’re continuing to recycle and refurbish products. All of that is good. But that said, I am intrigued by a forever mouse or forever video conferencing solution that you just update with software and create a business model around that.

I’m going to ask this very directly. Can you envision a subscription mouse?

Possibly.

And that would be the forever mouse?

Yeah.

So you pay a subscription for software updates to your mouse.

Yeah, and you never have to worry about it again, which is not unlike our video conferencing services today.

But it’s a mouse.

But it’s a mouse, yeah.

I think consumers might perceive those to be very different. 

[Laughs] Yes, but it’s gorgeous. Think about it like a diamond-encrusted mouse.

Disney is rolling out a new wave of price hikes that its subscribers will probably be none too pleased to be hit with. Beginning October 17th, individual monthly and annual plans for Disney Plus, Hulu, and ESPN are all going up.

Monthly subscriptions to Disney Plus with ads will jump from $8 a month to $10. The monthly Disney Plus ad-free tier will increase from $14 to $16, and annual ad-free plans will rise from their previous $140 price point to $160. Hulu’s ad-supported tier will rise from $8 / month and $80 / year to $10 / month and $100 / year, and monthly ad-free plans will jump from $18 to $19. ESPN Plus’ $11 / month and $110 / year plans will now cost $12 / month and $120 / year, respectively. And people subscribed to Disney’s basic and premium streaming bundles will also see their bills getting a bit more expensive this fall.

Along with the new prices, Disney Plus is also giving subscribers access to ABC News Live and a series of curated playlists serving up content from across the company’s portfolio beginning September 4th. The first playlist to hit the service will be focused on things for preschool-aged audiences, and Disney plans on launching four additional categories — Seasonal, Epic Stories (Marvel and Star Wars fare), Throwbacks (older shows and films), and Real Life (documentaries) — in the near future.

The playlist news tracks with past reports of Disney wanting to get into the FAST channel game to offer subscribers a low-effort way of finding things to watch. And while the price hikes similarly gel with Disney’s continued push for streaming profitability, the move isn’t likely to be a welcome change for viewers when it rolls out.