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My iPhone says I have 14 viruses. What should I do next?

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My iPhone says I have 14 viruses. What should I do next?

Although iPhones have robust security features, they are not entirely immune to threats. While they are generally safer from viruses and malware than Android devices, no device is completely invulnerable.

This point was reinforced by a strange experience that caught our attention when “Pam” of Mesa, Arizona, wrote to us, “My iPhone says I have 14 viruses. What program can I [install] to help with my phone? How can I [make] my phone safe?”

Well, Pam, we’re more than happy to explore why you are getting strange messages on your iPhone suggesting that there were 14 viruses on it. There are various reasons why you could be seeing these types of messages, and there are workarounds to make your phone safe again.

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Woman shocked about virus alerts on her phone (Kurt “CyberGuy” Knutsson)

Why am I getting virus or malware alerts?

The iPhone is less vulnerable to viruses and malware due to its closed-code design. This means that Apple doesn’t share all of its code information, which makes it harder for hackers to exploit vulnerabilities to take over a user’s apps or iPhone. It’s important to note that Apple will never send you an alert via pop-up, text or email that you have a virus on your device.

My iPhone says I have 14 viruses. What should I do next?

Warning on phone’s home screen (Kurt “CyberGuy” Knutsson)

HOW TO PROTECT YOUR IPHONE & IPAD FROM MALWARE

Watch out for these fake virus alerts on your iPhone

Below are several reasons why you could get notifications on your iPhone about viruses, which you may or may not actually have.

1) Pop-up ads: You may not actually have any viruses or malware on your iPhone. Instead, it can be an ad that pops up from your mobile browser stating that you have viruses or malware on your iPhone. These can scam you in a couple of ways:

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  • It causes you to click on the ad, which can cause you to download viruses or malware.
  • It sends you to another website that asks you for private information, such as payment, so you can pay to get rid of the virus or malware.

2) Fake apps: Some scammers have fake apps that display fake alerts about viruses or malware to scare people to download their apps or purchase their services to get rid of these fake problems.

3) Phishing scams: This alert about viruses can be a scam email or text message claiming you have viruses or malware that need to be eradicated from your device. Do not click on any links or call any numbers as it will likely transfer you to the actual scammer, who will likely hard sell you to buy their services, part with private and financial information or give them access to your iPhone.

My iPhone says I have 14 viruses. What should I do next?

Man scrolling on his iPhone (Kurt “CyberGuy” Knutsson)

NEW CYBERATTACK TARGETS IPHONE AND APPLE IDS: HERE’S HOW TO STAY SAFE

How do I protect my iPhone?

Even though it is more difficult to penetrate the iPhone, it doesn’t mean it is impossible. In fact, some hackers watch for particular vulnerabilities in iOS to launch their attacks. If you see such warnings, it’s best to ignore them and avoid clicking on any links or downloading any suggested software. Below are several key steps you can take to secure your iPhone.

1) Keep your iPhone up to date: Occasionally, Apple releases new iOS updates to address known vulnerabilities. When possible, it is best to update the iOS so that your iPhone is safe from known vulnerabilities.

2) Install and run strong antivirus software: An antivirus software actively running on all of your devices can help keep them all safe, including your iPhone. With iPhones, strong antivirus software will prevent you from clicking on any malicious links that may then install malware onto your devices, which can potentially extract personal information from your device. Avoid clicking on suspicious links or downloading attachments from unknown sources. These can be phishing attempts designed to steal your personal information.

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The best way to safeguard yourself from malicious links that install malware, potentially accessing your private information, is to have antivirus software installed on all your devices. This protection can also alert you to phishing emails and ransomware scams, keeping your personal information and digital assets safe. Get my picks for the best 2024 antivirus protection winners for your Windows, Mac, Android and iOS devices.

3) Download apps only from the App Store: Stick to downloading apps from the official Apple App Store. Apps on the App Store are vetted by Apple for security, reducing the risk of downloading malicious software.

4) Enable two-factor authentication (2FA): Adding an extra layer of security to your Apple ID can help protect your personal information. With 2FA, even if someone gets your password, they won’t be able to access your account without the second factor.

5) Use strong passwords: Ensure that your passwords are strong and unique for different accounts. Consider using a password manager to keep track of them.

6) Monitor app permissions: Regularly check the permissions granted to your apps and revoke any that seem unnecessary. This can help prevent apps from accessing more information than they need.

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AVOID IPHONE PRIVACY DISASTERS WITH THESE 10 SMART TIPS

Kurt’s key takeaways

While most iPhone users rest easy knowing that the iOS keeps most common viruses and malware at bay, they are still susceptible to scammers trying to work around the closed code and scaring people into making bad choices that endanger their phones and data. Because Apple never sends out alerts about viruses or malware on your iPhone, it should be the first clue of a scam. Even if it looks official, iPhone users do not get alerts from Apple about viruses or malware. If you do install a good antivirus program, that will be the only program notifying you that there is anything amiss with your iPhone. Understanding these scams can go a long way in keeping you calm and your phone safe.

Have you ever received what looks like an official alert from Apple notifying you about viruses on your iPhone? Have you received pop-ups and other alerts trying to get you to buy services or forward you to random websites? What steps did you take to figure out if it was legitimate or not? Let us know by writing us at Cyberguy.com/Contact.

For more of my tech tips and security alerts, subscribe to my free CyberGuy Report Newsletter by heading to Cyberguy.com/Newsletter.

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A fully electric Chrysler Pacifica is in the works

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A fully electric Chrysler Pacifica is in the works

Chrysler is working on a fully electric version of the Chrysler Pacifica minivan, according to Green Car Reports. The EV version reportedly would “likely” come a year after the company debuts a Pacifica design refresh that features elements of the Halcyon concept that Stellantis showed off earlier this year.

At the moment, the Pacifica lineup includes a standard gas-powered minivan and a plug-in hybrid with an estimated 32-mile electric-only driving range before it switches over to gas. Chrysler CEO Christine Feuell, who confirmed the plans to Green Car Reports during the LA Auto Show on Thursday, wouldn’t say whether the company will keep the plug-in hybrid alongside the all-electric model.

Chrysler will reportedly need to rejigger the Pacifica’s “Stow ‘N Go” seating system, which lets owners fold seats down to make a flat loading floor, to accommodate Stellantis’ BEV powertrain. Feuell told the outlet that one solution it’s considering would involve storing the second-row seats underneath the front seats. Another idea reportedly involves putting second-row outboard seats on rails that let them slide sideways.

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Cheap Black Friday deals cost to your privacy

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Cheap Black Friday deals cost to your privacy

It’s the perfect time to pick up holiday gifts for your family and treat yourself to that pricey watch you wouldn’t splurge on otherwise.

Black Friday is a worldwide cultural and economic phenomenon today. It comes with much anticipation, great discounts and a shopping frenzy. Its success is such that it now lasts the whole month. But don’t let the excitement cloud your judgment. 

The deals are enticing, but there are dangers lurking beneath the surface.

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A woman shopping online on her laptop. (Kurt “CyberGuy” Knutsson)

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The devil’s in the privacy policy

Particularly when it comes to online shopping, we give up personal data with every purchase. Information such as your email address, name and address is necessary to create an account or receive a delivery. And that’s fine as long as it’s used for these purposes only.

However, the fine print linked under “Privacy Policy” that you agree to at checkout often comes with a long list or, worse still, an unspecified number of third parties with which your data will be shared. Retailers often sell personal information and purchase histories to third parties, such as marketing companies and data brokers, who use it to build detailed consumer profiles. Once it’s out there, it’s very hard to remove your information from these third-party databases.

Arguably, this happens all the time, Black Friday or not. But with all the marketing strategies pushing us to buy quickly and buy more, we’re just less likely to pay attention.

shopping online

A woman shopping online on her laptop. (Kurt “CyberGuy” Knutsson)

BEST WAY TO CONNECT YOUR NEW LAPTOP TO EXTERNAL DEVICES

The spam and scam aftershock, a post-Black Friday hiccup

The term “Black Friday” was originally coined in the 1950s by Philadelphia police officers to describe the chaos that ensued the day after Thanksgiving, when hordes of shoppers and tourists flooded the city.

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After the shopping extravaganza of Black Friday, your inbox and phone may experience their own dark moments. A surge in spam is widely reported during the month of November. This unwanted communication can come from several sources.

First, from the online shops where you’ve left your email and phone number. Second, from all the companies that received your consumer profile, the ones listed (or not) in the fine print of the privacy policy. Third, from all the retailers you bought from in the past, including that one-time purchase of a kettlebell set three years ago (that you’d rather forget).

But that’s not all; Black Friday is a fiesta for hackers, too, and the perfect time for social engineering attacks! The urgency and excitement of Black Friday deals encourage you to let your guard down. You’re likelier to click on links or open attachments without checking the source. And less likely to notice that a phishing email pretending to be sent by a big retailer has sneaked into your inbox. Your data is being collected, shared and sold as you read this article.

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A woman shopping online on her laptop. (Kurt “CyberGuy” Knutsson)

THE DANGEROUS INTERSECTION OF PEOPLE SEARCH SITES AND SCAMS 

How to buy without being sold at the same time

Reading privacy policies every time you buy something isn’t realistic. If you’re ambitious, use the search function (Ctrl+F or Command+F) to find terms like “opt out,” “unsubscribe” or “do not sell” to quickly locate sections where you can limit data sharing. Depending on where you live, these options may simply not be available to you.

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An easier solution is to use a disposable email address whenever you open an account for the sole purpose of making a purchase. Once you receive your order confirmation, you can disable it so that no further communication is sent your way. You can also use privacy-focused tools or browsers that block tracking cookies and prevent companies from collecting your data.

laptop shopping

A woman shopping online on her laptop. (Kurt “CyberGuy” Knutsson)

5 SECRETS TO SHOPPING SMARTER ON AMAZON

8 tips to safeguard your email after Black Friday

As the dust settles from the shopping rush, it’s crucial to be proactive; here are eight essential tips to help you protect your email and personal information from the surge of spam and scams that often follow.

1. Create alias email addresses. An alias email address is an additional email address that can be used to receive emails in the same mailbox as the primary email address. It acts as a forwarding address, directing emails to the primary email address. An email alias address is a great way for you to stop receiving constant spam mail by simply deleting the email alias address. See my review of best secure and private email services here. 

2. Use a password manager to consistently use complex passwords that you can change frequently.

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3. Avoid opening attachments or clicking on links from emails unless you are sure they are from a trusted source. Scammers or hackers can easily change the name of the sender to make it look like it came from a legitimate organization such as Amazon or an individual.  But if you click the email header, you will see the sender’s actual email address. By pretending to be a reputable organization, the crooks send urgent messages to make you click on links, reply or provide personal information in an attempt to fix a problem or claim a reward. If you click on a malicious link, then a scammer may be able to access your email and other personal data.

4. Have strong antivirus software on all your devices: The best way to protect yourself from having your data breached is to have antivirus protection installed on all your devices. Having good antivirus software actively running on your devices will alert you of any malware in your system, warn you against clicking on any malicious links in phishing emails, and ultimately protect you from being hacked. 

WHAT IS ARTIFICIAL INTELLIGENCE (AI)?

Malicious links are often disguised as legitimate ones, but they can download malware onto your device without your knowledge. Malware is a type of software that can damage your device, steal your personal information, or give hackers access to your data. Hackers can then use your data for various purposes, such as identity theft, fraud or blackmail. This is why it is important to have antivirus software that can detect and remove malware before it causes any harm. Get my picks for the best 2024 antivirus protection winners for your Windows, Mac, Android and iOS devices.

5. Go directly to the official site where you have any accounts, such as your financial institution, to check if any changes or charges were made instead of clicking links in the email you received or responding to the email. This way, you can avoid falling for phishing scams and keep your account secure.

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6. Limit the number of accounts or profiles you create with your personal email account.

7. Regularly scrub your personal information on the internet. You don’t want spammers to take your email and add it to their lists, do you? That would result in annoying and potentially dangerous messages flooding your inbox. To prevent that, you need to make sure your personal information is not exposed on the internet. While no service promises to remove all your data from the internet, having a removal service is great if you want to constantly monitor and automate the process of removing your information from hundreds of sites continuously over a longer period of time. Check out my top picks for data removal services here. 

8. Using a VPN (Virtual Private Network) service can enhance your privacy by encrypting your internet traffic, making it harder for hackers and third parties to intercept your data, especially on public Wi-Fi. A VPN masks your IP address, helping to obscure your location and online activity. While VPNs don’t directly prevent phishing emails, they reduce the exposure of your browsing habits to trackers that may use this data maliciously. With a VPN, you can securely access your email accounts from anywhere, even in areas with restrictive internet policies. See my expert review of the best VPNs for browsing the web privately on your Windows, Mac, Android and iOS devices.

I’ve been scammed! What to do next?

If a scammer gets hold of your email address, they can use it to access your other accounts, send phishing emails to trick you into revealing your passwords or personal details, or even impersonate you to commit fraud or other crimes. This is why it is important to protect your email address from falling into the wrong hands and to act quickly if you suspect that it has been compromised. Below are some next steps if you find you or your loved one is a victim of identity theft.

1. If you can regain control of your accountschange your passwords and inform the account provider.

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2. Look through bank statements and checking account transactions to see where outlier activity started.

3. Use identity theft protection services to manage your personal information on and offline. Identity Theft protection companies can monitor personal information like your home title, Social Security Number (SSN), phone number, and email address and alert you if it is being used to open an account. They can also assist you in freezing your bank and credit card accounts to prevent further unauthorized use by criminals. 

One of the best parts of using identity theft protections services is that it can include identity theft insurance of up to $1 million to cover losses and legal fees and a white-glove fraud resolution team where a U.S.-based case manager helps you recover any losses. See my tips and best picks on how to protect yourself from identity theft.

4. Report any breaches to official government agencies like the Federal Communications Commission.

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5. You may wish to get the professional advice of a lawyer before speaking to law enforcement, especially when you are dealing with criminal identity theft, and if being a victim of criminal identity theft leaves you unable to secure employment or housing.

6. Alert all three major credit bureaus and possibly place a fraud alert on your credit report.

7. Run your own background check or request a copy of one if that is how you discovered your information has been used by a criminal.

If you are a victim of identity theft, the most important thing to do is to take immediate action to mitigate the damage and prevent further harm.

Kurt’s key takeaways

Navigating the world of online shopping during Black Friday can be a thrilling yet daunting experience. While the discounts are enticing, they often come with hidden costs — namely, your personal data. As you prepare your shopping list, consider utilizing tools to safeguard your information. These resources can help you maintain your privacy while enjoying the benefits of online shopping. Also, remember that post-Black Friday, you may find yourself inundated with spam and unwanted communications from retailers and third parties. Taking proactive steps now can save you from future headaches.

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Have you ever experienced a data breach or privacy issue while shopping online? How did you handle it? Let us know by writing us at Cyberguy.com/Contact

For more of my tech tips and security alerts, subscribe to my free CyberGuy Report Newsletter by heading to Cyberguy.com/Newsletter

Ask Kurt a question or let us know what stories you’d like us to cover.

Follow Kurt on his social channels:

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Answers to the most-asked CyberGuy questions:

New from Kurt:

Copyright 2024 CyberGuy.com. All rights reserved.

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The Supreme Court will decide the fate of America’s low-income broadband fund

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The Supreme Court will decide the fate of America’s low-income broadband fund

The Supreme Court agreed to hear arguments on a case involving funding for a major broadband subsidy program, the Universal Service Fund (USF).

SCOTUS granted cert in a pair of cases called Federal Communications Commission v. Consumers’ Research, and Schools, Health & Libraries Broadband Coalition v. Consumers’ Research, which were consolidated for oral arguments. They center around whether Congress inappropriately delegated lawmaking function to the FCC by letting it set contribution rates for telecommunications companies to pay into the nonprofit Universal Service Administration Company, which manages the USF. It also asks whether the FCC delegated too much authority to a private entity by letting USAC manage the subsidy program.

The case could deal another blow to the regulator’s authority, after SCOTUS dismantled the Chevron doctrine earlier this year, which diminishes courts’ reliance on agency expertise. It could also jeopardize the USF, which helps provide funding for people who are low-income or in rural areas access telecommunications and broadband services, and also helps school get internet access and equipment.

The case reaches the Supreme Court after the Fifth Circuit Court of Appeals ruled that the funding arrangement around the USF violates the Constitution. The Supreme Court asked the parties to also file briefs about whether the case is moot since the challengers didn’t seek preliminary relief before the appeals court.

Three industry groups — NTCA, Competitive Carriers Association, and USTelecom —applauded the court’s decision to hear the case, and said the Fifth Circuit’s ruling in the case defies Supreme Court precedent and other circuit court decisions. The Fifth Circuit decision “threatens to undermine universal service programs that, for many decades, have served to promote the availability and affordability of critical communications services for millions of rural and low-income consumers, rural health care facilities, and schools and libraries across the nation,” they said in a joint statement.

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