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How to build the best keyboard in the world

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How to build the best keyboard in the world

The term “endgame,” among keyboard enthusiasts, is sort of a running gag. Endgame is when you finally dial in your perfect layout, case, features, switches, and keycaps, so you can stop noodling around with parts and get on with whatever it is you actually use the keyboard for — work, presumably. Then a few months later you see something shiny and start over.

In the search for endgame, most of us have to compromise somewhere — usually time or money. Sometimes the thing you’re looking for just doesn’t exist.

But what if you didn’t have to compromise? What if you had the time, the patience, the creative vision, and the cash to create your endgame keyboard from scratch? And I mean really from scratch, from the cable to the switches and stabilizers.

This is how you get the Seneca, the first keyboard from Norbauer & Co. It has a plasma-oxide-finished milled aluminum chassis, a solid brass switchplate, custom capacitive switches, the best stabilizers in the world (also custom), spherical-profile keycaps with appropriately retro-looking centered legends, zero backlighting, and a completely flat typing angle.

The Seneca.
Photo by Nathan Edwards / The Verge
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It weighs seven pounds and costs $3,600.

You might have some questions, like: Why is it $3,600? Who would make a keyboard that’s that expensive? And is it even any good?

I’ve spent the last couple of months typing on an early Seneca, and the answer to the last question is the easiest. Yes. It’s incredible. It’s certainly the nicest keyboard you can buy. The build quality is astonishing, the Topre-style switches are better than Topre’s, the stabilizers are better than anyone’s, and the keyboard is beautiful and a joy to type on. The Seneca is a genuine technical accomplishment.

The answer to the first two questions is Ryan Norbauer.

Ryan Norbauer is well known in the keyboard community for his aftermarket housings, but the Seneca is his first ready-to-type board. To hear him tell it, it’s the latest logical step in a decadelong process to build his own endgame keyboard, of which the business — Norbauer & Co. — is an almost accidental byproduct.

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Ryan Norbauer

Ryan Norbauer
Photo by Taeha Kim

Norbauer grew up in West Virginia in the 1990s, watching Star Trek: The Next Generation and absorbing both its retro-modern aesthetic and its vision of an egalitarian, post-scarcity world. It was also the beginning of the personal computing era and the dawn of the internet. The computer represented an escape from the world as it is, a window into the future of Star Trek, of Epcot, of the idea that a more connected world would be a better one.

The Seneca represents Norbauer’s attempt to make the best possible computer keyboard, to his own standards and tastes, without worrying about cost — the kind of keyboard that looks and feels like we remember keyboards feeling, back when we thought computers were a good idea.

“A big part for me of the allure of keyboards is the connection to my childhood nostalgia about being really excited about computing,” Norbauer tells me via video chat. So the Seneca is big, chunky, and has a standard tenkeyless layout, rather than something more compact or exotic, because that’s what he’s always used, and what brings back that feeling. “I feel like I can more authentically make an optimal keyboard if the first one I make is exactly the one that I want.”

Norbauer has a habit of wanting things that don’t exist, then figuring out how to build them from scratch. About 20 years ago, he got an idea for a dating website. “I didn’t have any money at all. I dropped out of a PhD program and I just had this idea for a company I wanted to start and I couldn’t hire anyone to code it for me. So I’m like, ‘Okay, I guess I just have to learn how to code.’”

He spent six months coding for 14 hours a day; this got him a website, a startup, and tendonitis. Fixing the tendonitis involved adopting proper typing form (wrists straight, hands hovering over the keyboard like a pianist’s). Searching for a more comfortable keyboard eventually sent him down the path of an obsession.

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The dating website led to two more startups. Selling all three startups in 2010 gave him the time and money to explore new interests: at first, learning some industrial design skills so he could make Star Trek prop replicas. It also led him to Topre keyboards.

Topre switches — most famously found in the Happy Hacking Keyboard — have a rubber dome under each key, instead of a physical switch. Pushing the key collapses the dome, which compresses a conical spring; a capacitive circuit under each key senses the change in capacitance and, at a certain threshold, registers a keypress. Releasing the switch snaps the dome back into place.

Topre keyboards are rare compared to mechanical keyboards using Cherry MX-style switches. Only a few companies ever made them, so there aren’t many layout options, and they tend to be more expensive, with fewer features for the money. They’re also harder to customize, with only a few different dome options; they also aren’t compatible with most aftermarket keycaps out of the box. And while metal cases are common in enthusiast mechanical keyboards, Topre keyboards only come in plastic. But Topre boards have a dedicated fan base because the domes give Topre switches a snappy tactility you can’t otherwise replicate.

By 2014, he was using a modified Topre Realforce 87u keyboard in an aftermarket aluminum housing. He was also designing a Star Trek-inspired keycap set. Like most aftermarket keycaps, it worked with Cherry MX-style mechanical switches; Topre boards have a different keycap mount. So he couldn’t use his Star Trek keycaps on his favorite keyboard.

But then Cooler Master came out with the NovaTouch, which had Topre switches but worked with regular keycaps. Norbauer got one, but its cheap plastic housing didn’t feel right. He couldn’t find anyone to make him an aluminum housing for it. “So I just said, ‘Fuck it, I’ll figure it out myself.’”

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Norbatouch prototypes, with Norbauer’s Galaxy Class keycaps on the board on the right.
Photo by Ryan Norbauer

A beige Norbatouch with Galaxy Class keycaps.
Photo by Norman Chan / Tested.com

He designed a housing and learned enough machining to make a prototype on a WWII-era milling machine. Once he was satisfied with the design, he found a manufacturer and launched a small group buy on a keyboard forum and asked if any other Topre diehards wanted one, to cover the costs of making one for himself.

He figured it was a one-time thing. “It was never intended to be a business, but people just kept asking me to make more and more, and the thing kind of snowballed on its own.” He did a few more rounds of the case eventually dubbed the Norbatouch, in a few new colors, including a beige to go with his now officially licensed Star Trek keycaps. Then, because people kept asking, he started making housings for other Topre keyboards.

There was the Norbaforce, for Realforce tenkeyless keyboards, and the Heavy-6 and Heavy-9, for the Leopold FC660C and FC980C, respectively. And in 2020, there was the Heavy Grail, his most popular housing, for the Happy Hacking Keyboard.

Each was a chance to refine his aesthetic and his manufacturing capability, and to experiment with different materials (steel, titanium, milled polycarbonate, copper) and finishes (polishing, bead-blasting, anodizing, powdercoating, cerakote, electroplating, even verdigris).

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The Norbaforce in VHS finish.
Photo by Norbauer & Co
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But they’re still only housings, not the keyboards themselves; to complete them, you still have to shuck a $200-plus keyboard from its plastic shell and stick it into the Norbauer housing. Making housings for other companies’ keyboards put him at the mercy of their supply chains and design decisions. The Novatouch was discontinued several months before his first batch of casings was ready; supply of Leopold’s keyboards was unpredictable even before the company stopped making them.

He also wanted more control over the other aspects of the board, and he wanted something to offer people who like the Norbauer aesthetic but aren’t up for buying a keyboard, cracking it open, voiding the warranty, and transplanting the guts into a new case.

When I first emailed Norbauer in late 2018, he was already talking about building a ready-to-type keyboard — something people could pick up and enjoy right away. “I didn’t know exactly what that would look like, and I certainly didn’t know how hard it would be to get to that point. If I did, I probably never would have undertaken it.”

He made a prototype using off-the-shelf parts — standard MX-compatible switches and stabilizers — then scrapped it. There are already dozens of companies making custom keyboards.

Instead, he decided to create the thing he’s wanted all along: a keyboard with a heavy metal chassis and his own retrofuturistic aesthetic, with the snappy tactile feedback of a Topre-like capacitive dome switch and compatibility with the wide world of aftermarket keycaps.

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“It was one of those things where my ambitions just kind of spiraled out of control.”

He hired an electrical engineering firm to design the PCB, which he figured would be the hardest part, since Topre switch clones are pretty easy to come by. That took about a year, on and off. “And then I realized, ‘Shit, I guess I have to make all the other stuff that goes with it.’ And that took about five years.”

Somewhere along the line, the project turned into a deliberate exercise in making the best keyboard he possibly can, regardless of cost. “It was one of those things where my ambitions just kind of spiraled out of control.”

For example: Topre switches feel great to type on, but they tend to be wobbly at the top — understandable for something sitting on top of a rubber dome — and keycaps often end up slightly crooked. He wanted a slightly deeper typing sound, and he wanted proper compatibility with MX-style keycaps. It’s not enough to swap the slider for one with the plus-sign -shaped MX stem, like other companies do; you also have to redesign the housings, or the keycaps just end up slamming into them.

He figured he could do better. His first prototypes sounded great, but they were just as wobbly as Topre. His second design had tighter tolerances, so it wobbled less, but it sounded worse. He added more material to get a deeper sound. Each revision required another (expensive) round of injection-molded tooling as he searched for the best combination of feel and sound.

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Close up shot of three keyboards with one keycap removed from each, showing the switch stems. Top (green) stem is MX-compatible Deskeys slider, center (beige) is the Norbauer Aerostem in a Seneca case, and on the lower left a black stock Topre stem.

The Norbauer switch (right) has an MX-compatible stem, designed to exert the minimum force needed to keep the keycap in place. Lower left is a stock Topre stem, and top is a Deskeys aftermarket stem.
Photo: Nathan Edwards / The Verge

By the fourth revision — the ones in the Seneca — the switches don’t look much like Topre. He redesigned the housings to avoid interference with MX-style keycaps, and added a third alignment leg to the sliders; they don’t rotate as easily in the housings, so the keycaps aren’t crooked. They have the high tactile bump and smooth downstroke of Topre switches, with a deeper sound. There’s a silicone ring for upstroke damping, and a gasket where they press against the underside of the brass switchplate.

While he was working on the switches, he tackled the stabilizer problem. Stabilizers are the mechanisms that connect to long keys, like the space bar, shift, enter, and backspace, and make sure the whole key moves downward at the same rate regardless of where it’s pressed. They work, but they sound terrible, unless you find some way to stop the wire from rattling in the housing, the slider from slamming into the PCB, and the various plastic parts from rubbing together. Usually this involves some combination of lubes, greases, and physical damping. Tuning the stabilizers is the most time-consuming and tricky part of most keyboard builds.

“The original plan was to use hand-lubed MX stabilizers because it’s such a standard thing, right? But I thought it just would be interesting to see if there was some way to solve this problem without requiring it all to be based on lubrication to dissipate the sound.”

Norbauer wanted the Seneca to be the best keyboard in the world, so he had no choice. He had to make the best stabilizers in the world.

Custom switches, custom stabilizers, and a 5mm chromed brass switchplate.

Custom switches, custom stabilizers, and a 5mm chromed brass switchplate.
Photo by Nathan Edwards / The Verge

Developing the Seneca’s stabilizers took several years, a bunch of false starts, and, in his words, a “personal cash bazooka.” His first attempt, mostly on his own, resulted in what he considered a “90 percent solution” — better than anything on the market, without lube. But 90 percent there is 10 percent not there. He started over.

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He worked with a firm that specializes in kinematics to develop a totally new stabilizer mechanism. Actually, they came up with two new stabilizer mechanisms. The first is a compliant-beam design that’s significantly better than existing stabilizers as well as his first prototype. It’s much less prone to rattle or tick. It’s as close to perfect as you can get without totally rethinking how stabilizers work. The second design is a complicated series of pin-joint hinges with five times as many parts as a standard stabilizer. It’s hideously expensive to produce and both time consuming and fiddly to assemble, but it’s better.

The Seneca uses the second design.

This is illustrative of Norbauer’s general approach, which is that solving technical problems is much more interesting than trying to minimize production costs. On the Seneca, that’s taken to a deliberate extreme. “Our goal is just to make this good, and that’s all that matters. And so whenever there was a branch, I was like, ‘Let’s go with the rightest way to do it and damn the costs.’ And that has been the philosophy of this board.”

The Seneca’s case is milled from solid aluminum, with an MAO plasma-oxide finish; he had to set up a company in China in order to source it. There’s a warm gray option called travertine, which has a matte, slightly speckled stonelike look, and a lighter gray called oxide, which looks a bit like concrete. They’re both smooth to the touch. (There’s also a matte black version, which I haven’t seen in person, and a nearly $8,000 titanium option, which ditto.)

A Seneca mid-assembly, viewed from the underside. You can see the flexible dome and conical spring for each key resting in the switchplate, before the PCB is attached. The modifiers use heavier domes than the alpha keys by default.

A Seneca mid-assembly, viewed from the underside. You can see the flexible dome and conical spring for each key resting in the switchplate, before the PCB is attached. The modifiers use heavier domes than the alpha keys by default.
Photo: Taeha Kim / Norbauer & Co

The switchplate is milled from solid brass, for the acoustic properties, and then chrome-plated for aesthetics. Aluminum would have been cheaper, lighter, and easier to mill, but brass absorbs sound better, so brass it is. The PCB contains a galvanic isolation chip to mitigate the incredibly unlikely event that a rogue power supply sends a blast of electricity from the computer’s USB port into the keyboard. The cable has an obscenely expensive Lemo connector on the keyboard side. Lemo connectors are more secure than USB and Norbauer thinks they’re cool, and cool is better, and it’s his keyboard.

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The keycaps are the least custom part of the board. Not that he wouldn’t have designed a new keycap profile for the Seneca, you understand. He looked into it, but in the meantime MTNU came out. MTNU’s spherical top surfaces and centered legends have exactly the aesthetic Norbauer was looking for, and it’s more comfortable to type on than other retro-looking keycap profiles like SA or MT3. All he had to do was pick the colors.

The Norbauer atelier (garage).

The Norbauer atelier (garage).
Photo: Taeha Kim / Norbauer & Co

Each Seneca is assembled by hand in Norbauer’s garage in Los Angeles, at a rate of one or two per day, by either Norbauer or Taeha Kim — aka Taeha Types, keyboard influencer and bespoke keyboard builder turned Norbauer & Co. employee/investor.

The stabilizers alone take Taeha an hour or two per keyboard, including a step where he takes a tiny reamer to each set to make the pin holes large enough for the (precision-ground) pins to fit in, these tolerances being tighter than can be managed with injection molding alone.

(I’m referring to Norbauer by his last name and Taeha by his first because that’s how they’re each known in the keyboard community.)

“Sometimes, if it’s not reamed quite enough, you’ll get a little bit of sluggishness in the fit between those parts. And the friction across the whole system is cumulative. So if you have a little bit of sluggishness in a few places, you don’t know until you’ve put the whole thing together that the stabilizer itself is a little bit sluggish,” says Norbauer. When that happens, they have to disassemble the keyboard, fix the stabilizer, and start over.

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The stabilizer assembly station in Norbauer’s workshop.
Photo: Taeha Kim / Norbauer & Co

Bins of differently weighted switch domes
Photo: Taeha Kim / Norbauer & Co

The cumulative effect of all those choices is a keyboard that has both incredibly high upfront costs and high per-unit costs. Actually, it sounds so expensive I ask Norbauer if he’s making money on the Seneca, even at $3,600 a pop.

The response is an immediate “Not yet! Oh God.”

“I mean, definitely when I sell this first batch, and probably the second batch, and well into the third or fourth, I would not have recouped my R&D costs on it. And it’s an interesting question. So, I’m bad at business.”

For most of the time he was making aftermarket housings, he says, the business wasn’t particularly profitable. “My goal has always been basically to break even while also doing really cool R&D stuff. I’m not personally losing a ton of money. But the Heavy Grail, for example, was a very popular offering. People really loved it and it sold way more than I ever thought it would. And that helped bootstrap and fund the Seneca, but 100 percent of what would have been profit went into that.”

Even as he was transitioning Norbauer & Co. from a company that sells housings to one that sells keyboards, he kept running into the fact that he does not like most aspects of running a business. This is not a huge problem when you’re selling a few dozen DIY housings at a time to Topre enthusiasts as a self-funding hobby. If you’re trying to build a business that sells fully custom luxury keyboards, it might become a problem.

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Last year, when the Seneca was mostly developed and he was staring down a mountain of logistical tasks, he sold just under half the company to the investment firm Tiny, run by an old acquaintance. The arrangement leaves Norbauer with a majority stake and total creative control — he’s still the CEO — and lets him focus on developing keyboards while other people take care of the “making money” part of it.

Other people, in this case, is Caleb Bernabe, Norbauer & Co.’s executive in residence. In a 12,000-word blog post announcing the sale, Norbauer writes, “He acts essentially as our COO, but his job description is basically doing all the things that I hate — a skillset at which he inexplicably but admirably excels.”

Photo by Nathan Edwards / The Verge

The Seneca won’t make you a better writer — or a faster one, to my chagrin (ask me how many deadlines I blew writing this piece). I, personally, cannot justify spending $3,600 on a keyboard; I don’t know too many people who could. But after spending a couple months with the Seneca, I can see why someone would.

This is a keyboard nerd’s luxury keyboard. That Norbauer spent half a decade and hundreds of thousands of dollars developing it is wild; that he actually pulled it off is even wilder. The switches and stabilizers alone are a tremendous achievement, and right now the Seneca is the only place they live.

Norbauer has spent a decade building credibility in the keyboard community and amassing a loyal (and well-heeled) fan base. He can make a $3,600 keyboard and be pretty sure that enough people will buy it that he can make it make sense.

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Not that he wants to sell a lot of keyboards. In fact, not selling a lot of keyboards is part of the plan. He sold 50 of them last summer, sight unseen, in a private preorder for a group of previous clients — paying beta testers, essentially. Right now he’s selling another 150 or so “First Edition” keyboards, to be delivered in late summer. Then he’ll probably do another batch. And another one after that. But he’s not going to sell a million.

“I think about my long-term vision for what we’re doing as being kind of like Leica, the camera company. They do crazy things that just wouldn’t exist otherwise, like their monochrome camera. I think it’s a very technically interesting thing. There’s obviously a tiny audience for it. And so in order to make it in any reasonable way, you have to charge a ton for it, because how many people on Earth are going to buy it? But I’m happier that that exists in the world.”

“In order to make it in any reasonable way, you have to charge a ton for it.”

As wild as it would be to reinvent the stabilizer and the switch just to make a few hundred seven-pound keyboards for rich coders, Norbauer plans to make other keyboards, now that he has the “full stack” of switches, stabilizers, and firmware and isn’t constrained by the handful of layouts available in Topre keyboards.

“The Seneca is meant to be this very dense sound-absorbing keyboard, a more deep thocky kind of thing that’s a permanent installation on your desk. And so the next thing is to go as far to the other end of the spectrum on those things as possible.”

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It will probably be a 60-key HHKB-layout keyboard. It might have Bluetooth. And he’s thinking of doing it in either milled polycarbonate or forged carbon fiber, if he can pull that off. “The sound signature will be radically different. The weight will be radically different. And we’ll optimize for the opposite of everything we optimize for on the Seneca.”

There are so many more interesting problems for Norbauer to tackle. He’s having the firmware rewritten to make it open-source and add hardware remapping. There’s the next keyboard to design. New materials to experiment with. And there’s that other stabilizer design, the less complicated one — a few companies have approached him about getting it into production, but it needs a bit more R&D first.

Just don’t ask for a timeline. It’ll be done when it’s done.

Technology

Barret Zoph is out at OpenAI again after just five months

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Barret Zoph is out at OpenAI again after just five months

Five months after returning to OpenAI, Barret Zoph — the company’s head of enterprise AI sales — has departed, The Verge has learned.

Zoph returned to OpenAI in mid-January after a stint as co-founder and CTO of Thinking Machines Lab, the competing AI company founded by former OpenAI CTO Mira Murati. Shortly after Zoph returned to OpenAI, the company said he would lead its push into enterprise — a significant role at OpenAI, since in recent months it had vowed to stop chasing so-called “side quests” and focus on key revenue drivers like enterprise and coding ahead of its planned IPO.

OpenAI confirmed to The Verge that Zoph will be departing. He posted a goodbye message in the company’s Slack channels. Zoph did not immediately respond to a request for comment.

Zoph originally left OpenAI in the fall of 2024 for Murati’s Thinking Machines Lab, but departed the role abruptly in January 2026 after reports of alleged misconduct involving an undisclosed relationship with a colleague. Murati posted on X in January that Thinking Machines Lab had “parted ways” with Zoph and that he would be replaced as CTO.

Thinking Machines Lab has its own tensions with OpenAI. Murati briefly took over as CEO from OpenAI CEO Sam Altman during his November 2023 ouster, and during the recent OpenAI trial, Murati testified that she couldn’t trust everything Altman said. In September 2024, when Murati left OpenAI to start Thinking Machines Lab, a group of OpenAI employees followed shortly after. But three of them — including Zoph — all returned to OpenAI together this past January. Fidji Simo, OpenAI’s CEO of Applications, wrote on X at the time that she was “excited to welcome Barret Zoph, Luke Metz, and Sam Schoenholz back” and that the decision had “been in the works for several weeks.”

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6 in 10 identity crimes now begin with a new account

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6 in 10 identity crimes now begin with a new account

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For years, two women in Bremerton, Washington, opened credit cards and lines of credit in other people’s names, working from documents they pulled out of stolen mail. Emily Vranic and Heather Marquis redirected the new accounts’ statements to an address they controlled, so no bill ever reached the victims. They pleaded guilty in federal court this month to bank fraud and aggravated identity theft in a scheme prosecutors say stole nearly $229,000 from banks and bank customers.

If you have ever worried about a credit card opened in your name, this case shows how quickly stolen mail can turn into a much bigger identity theft problem. Opening a new account is the leading form of identity misuse reported to the Identity Theft Resource Center. In its latest data, 62.1% of attempted misuse cases began with a new account application rather than the takeover of an account the victim already held.

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WARNING SIGNS YOUR MAIL HAS BEEN FRAUDULENTLY REDIRECTED

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A credit card opened in your name can start with stolen mail, exposed personal details or documents pulled from the trash. (Nastasic/Getty Images)

How stolen mail helped thieves open credit cards

When people picture an account opened in their name, they may imagine a checking account at a bank they have never set foot in. The more likely target is a credit card. Credit cards made up 41% of attempted account misuse reported to the ITRC last year. Checking accounts came to 17.7% and personal loans to 8.5%.

A credit card is one of the easier accounts to open in someone else’s name, and the reason is in how the application is cleared. A lender matches the submitted name, date of birth, address and Social Security number (SSN) against the bureau file. When those details fit a record that already exists, an automated system can approve the application with no one confirming that the applicant is the person being described. Assemble enough of someone’s information from breaches and stolen mail, and the check clears.

Why identity thieves rarely stop at one account

Vranic and Marquis did not stop at one account per victim. Once they controlled someone’s identity, they activated existing cards, opened new credit lines and moved money out of bank accounts tied to the same name.

This is common. The ITRC found that 25.6% of victims are now handling two or more identity incidents at once, up from 23.5% the year before. The same stolen details, including name, date of birth, address and SSN, can open the next account as easily as the first.

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DON’T LET THIS CREDIT CARD FRAUD NIGHTMARE HAPPEN TO YOU

A fraudulent credit card may stay hidden for weeks if statements and notices are sent to an address controlled by the thief. (Kurt “CyberGuy” Knutsson)

Why weeks can pass before you learn about the account

A new account does not announce itself. It reaches your credit report only after the first statement closes, which puts the first record 30 to 60 days behind the opening. Banks report to the bureaus monthly, and the bureaus need up to two weeks more to post the change.

The first paper notice goes wherever the application is listed. Vranic and Marquis had the statements mailed to their own address, not the victims’. When the mail reaches the right house, it may read like a routine offer or a card no one ordered, which makes it easy to set aside.

By the time a denied loan or a collections call makes the account impossible to ignore, it has been open and drawing money for weeks.

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WHY THAT $4 CHARGE ON YOUR STATEMENT COULD BE FRAUD

Freezing your credit, watching for new accounts and acting quickly can help limit the damage if your identity is used. (Kurt “CyberGuy” Knutsson)

What to do if a credit card appears in your name

Move quickly, because every day an account stays open gives a thief more time to spend money, damage your credit or try the same information somewhere else.

1) Contact the card issuer immediately

Call the credit card company or lender that opened the account and tell them the account is fraudulent. Ask them to close or freeze the account, stop any pending charges and send written confirmation that you are not responsible for the debt.

2) Start at IdentityTheft.gov

Go to IdentityTheft.gov. The Federal Trade Commission’s site generates an Identity Theft Report and recovery plan to help you report identity theft, limit the damage and fix your credit.

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3) File a police report if a creditor asks for one

Your FTC Identity Theft Report is usually the key document for disputing fraudulent accounts. Some lenders, banks or debt collectors may also ask for a police report. If that happens, file one with your local police department and keep a copy for your records.

4) Save every document and confirmation number

Keep copies of account statements, collection letters, emails, dispute letters, FTC reports, police reports and confirmation numbers. A clear paper trail can make it easier to prove the account was fraudulent if a creditor, credit bureau or debt collector questions your claim.

5) Dispute the account in writing

Dispute the fraudulent account directly with the lender that opened it, in writing. Also dispute it with Equifax, Experian and TransUnion if it appears on your credit reports. Under the Fair Credit Reporting Act, companies that furnish information to credit bureaus have a duty to investigate disputed information.

6) Freeze your credit at all three bureaus

Place a freeze at Equifax, Experian and TransUnion to help block the next application. Freezes have been free since 2018 and can be lifted online when you need to apply for credit.

7) Add a fraud alert

A credit freeze blocks access to your credit file. A fraud alert tells lenders to take extra steps to verify your identity before opening new credit in your name. You only need to contact one of the three major credit bureaus to place a fraud alert, and that bureau must notify the other two.

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8) Report suspected mail theft

If you believe stolen mail helped someone open the account, report it to the U.S. Postal Inspection Service, the law enforcement arm of the Postal Service. You can report mail theft, identity theft, fraudulent change-of-address requests, fraudulent mail holds and fake Informed Delivery accounts at mailtheft.uspis.gov.

9) Request an IRS Identity Protection PIN

If your Social Security number was used, request an IRS Identity Protection PIN at irs.gov/ippin. This helps keep a thief from filing a tax return in your name.

10) Change passwords and lock down your accounts

Change the passwords on your bank, credit card and email accounts, especially if your email address was part of the fraud. Use a password manager to create and store strong, unique passwords for each account, so one exposed password cannot unlock the rest of your financial life. Turn on two-factor authentication (2FA) where available. Then review recent transactions, saved payment methods and automatic payments for anything you do not recognize. 

11) Get help cleaning up the damage

Cleaning up identity theft can mean dealing with creditors, credit bureaus, debt collectors and repeat follow-ups. Keep copies of every report, dispute letter, confirmation number and account closure notice so you have a clear paper trail if the fraud resurfaces.

No service can prevent every account opened in your name. Continuous three-bureau credit monitoring may alert you to new accounts as they are reported, rather than weeks later when a lender turns you down or a collections notice arrives. See my tips and best picks on Best Identity Theft Protection at Cyberguy.com

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Kurt’s key takeaways

A stolen credit card account can quietly grow into a much bigger identity theft mess before you ever see a bill. That is what makes this Washington case so alarming. The victims were not ignoring warning signs. The statements were being sent somewhere else. The best move is to make it harder for thieves to open the next account. Freeze your credit at Equifax, Experian and TransUnion, watch for hard inquiries and check your credit reports for accounts you do not recognize. If something appears, go straight to IdentityTheft.gov, file a report and dispute the account in writing with the lender. Credit monitoring can also give you a faster heads-up when a new account or inquiry hits your file. It will not stop every scam, but it can shorten the time between the fraud starting and you finding out.

Have you ever found a credit card, loan or account on your credit report that you did not open? Let us know how you discovered it and what it took to fix it by writing to us at Cyberguy.com

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Valve is so behind on Steam Controller orders that some won’t ship until 2027

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Valve is so behind on Steam Controller orders that some won’t ship until 2027

Valve has some good news and bad news about Steam Controllers. The good news: if you make a reservation for a Steam Controller, the company will now show you one of three estimates of when you’ll be able to actually order your gamepad: by September 2026, by December 2026, or sometime in 2027. The bad news: any reservations made today “indicate a 2027 date for shipping,” Valve says.

“We have no plans to stop making Steam Controller,” according to Valve. “But as we look at the current demand compared to how many we know we can make by the end of the year, we want to manage expectations as much as we can with regards to when folks can expect to receive their order.”

Valve’s very good new Steam Controller went on sale in early May, and the initial rush led some people to run into frustrating problems with trying to check out ahead of the controllers eventually going out of stock. A few days later, the company announced that it would be implementing a reservations queue for interested buyers so they could get on a waitlist. If you’re on the waitlist, when you get notified that a Steam Controller is ready for you to buy, you have 72 hours to actually make the order.

“When we launched Steam Controller last month, we quickly saw that initial demand exceeded our expectations,” Valve says. “Switching to a reservation queue has (hopefully) cut down on the headaches on the customer side, and for us it’s also been helpful as we plan ahead and try to get as many out as quickly as we are able.”

All three of Valve’s big hardware products were delayed from a planned early 2026 launch because of the component crisis, Valve still hasn’t announced when the Steam Machine PC or Steam Frame VR headset might go on sale. However, just yesterday, Valve officially launched its big SteamOS 3.8 update with support for the Steam Machine. It’s also been importing a lot of hardware into the US as of late.

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