Technology
FCC slaps AT&T, Verizon and T-Mobile with mega fines for data deceit
Facebook’s massive data breach
Brett Larson provides insight to Facebook’s major data breach where information for 267 million users was leaked online.
The Federal Communications Commission (FCC) has taken decisive action against the nation’s four largest mobile carriers, imposing a hefty fine of $200 million for the unauthorized sharing of customers’ location data.
This move underscores the agency’s commitment to consumer privacy and protecting sensitive information.
The breakdown of fines
T-Mobile: The leading fine of $80 million reflects the gravity of the alleged breach, compounded by an additional $12 million for its subsidiary, Sprint.
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AT&T: With a fine exceeding $57 million, AT&T faces significant repercussions.
Verizon: The carrier was fined $46 million, signaling Verizon’s alleged involvement in the data breach.
Verizon Wireless sign. (Verizon)
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Investigation findings and allegations
The FCC’s enforcement bureau alleges that each carrier sold access to customer location data to “aggregators,” who then resold it to third-party service providers. They further allege that this chain of actions occurred without proper customer consent, a clear violation of FCC regulations. The allegations initially brought to light under the Trump administration suggest a failure to safeguard user location data.
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Legal requirements and carrier obligations
Carriers are mandated by law to protect customer information, including location data. The FCC highlighted the carriers’ “initial failure” to do so, even after being aware that their safeguards were ineffective.
The FCC’s stance
FCC Chair Jessica Rosenworcel emphasized the sensitivity of real-time location information and the carriers’ failure to act as responsible stewards of this data. The FCC’s resolve remains firm in holding carriers accountable, and she had this to say in a statement:
“Our communications providers have access to some of the most sensitive information about us. These carriers failed to protect the information entrusted to them. Here, we are talking about some of the most sensitive data in their possession: customers’ real-time location information, revealing where they go and who they are. As we resolve these cases — which were first proposed by the last Administration — the Commission remains committed to holding all carriers accountable and making sure they fulfill their obligations to their customers as stewards of this most private data.”
The mobile carriers’ stance
However, the mobile carriers are not standing down and intend to challenge the FCC’s decision.
An AT&T spokesperson said in a statement:
“The FCC order lacks both legal and factual merit. It unfairly holds us responsible for another company’s violation of our contractual requirements to obtain consent, ignores the immediate steps we took to address that company’s failures, and perversely punishes us for supporting life-saving location services like emergency medical alerts and roadside assistance that the FCC itself previously encouraged. We expect to appeal the order after conducting a legal review.”
Meanwhile, T-Mobile had this to say:
“This industry-wide third-party aggregator location-based services program was discontinued more than five years ago after we took steps to ensure that critical services like roadside assistance, fraud protection and emergency response would not be disrupted. We take our responsibility to keep customer data secure very seriously and have always supported the FCC’s commitment to protecting consumers, but this decision is wrong, and the fine is excessive. We intend to challenge it.”
Verizon spokesman Rich Young offered this response:
“Verizon is deeply committed to protecting customer privacy. In this case, when one bad actor gained unauthorized access to information relating to a very small number of customers, we quickly and proactively cut off the fraudster, shut down the program, and worked to ensure this couldn’t happen again. Unfortunately, the FCC’s order gets it wrong on both the facts and the law, and we plan to appeal this decision.
“Keep in mind, the FCC’s order concerns an old program that Verizon shut down more than half a decade ago. That program required affirmative, opt-in customer consent and was intended to support services like roadside assistance and medical alerts.”
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Can I do anything to ensure I’m not sharing my location?
You can check that you’re not accidentally sharing your location by clicking here. While following the tips in our article would likely enhance your privacy settings and reduce the risk of unauthorized location sharing by apps and services on your devices, it may not have prevented carriers like AT&T, Verizon and T-Mobile from sharing location data in the manner described by the FCC’s allegations.
The issue at hand involved the carriers’ practices of selling access to customer location data to aggregators, which is a separate matter from the location settings on your device. The carriers were fined for not obtaining proper customer consent and not safeguarding the data as per FCC regulations, which is a different aspect of privacy protection than what is controlled through device settings.
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Steps you can take to protect your privacy
In response to the FCC’s action against mobile carriers for unauthorized sharing of location data, you can take several steps to protect yourself and enhance your privacy:
1. Understand your rights: Know what your rights are regarding data privacy and how carriers are supposed to protect your information.
2. Review privacy policies: Regularly review the privacy policies of your mobile carrier and any apps you use to understand how your data is being used.
3. Manage app permissions: Be vigilant about the permissions you grant to apps, especially regarding location data. Only allow access to apps that need it for core functionality.
4. Opt-out of data sharing: If your carrier provides the option, opt out of any data-sharing initiatives.
5. Contact your carrier: If you have concerns about how your data is being handled, contact your carrier directly to express your concerns and request more information about their data protection measures.
6. Stay proactive: Regularly update your device’s security settings and stay proactive about protecting your personal information.
7. Use privacy tools: Consider using privacy-focused tools and services, such as VPNs, which can help mask your location from third parties. A VPN can protect you against being tracked and identify your potential location on websites you visit. Depending on their privacy settings, many sites can read your IP address and may display the city from which you are corresponding. A VPN will disguise your IP address to show an alternate location. See my expert review of the best VPNs for browsing the web privately on your Windows, Mac, Android and iOS devices.
Kurt’s key takeaways
The FCC’s actions serve as a reminder of the sanctity of personal data. In an era where information is power, protecting customer data is paramount. The fines imposed are not just monetary penalties but a call to action for all service providers to uphold the trust placed in them by consumers. As the carriers prepare to appeal, the industry watches closely, knowing that the outcome of this case could set a precedent for data privacy and protection standards moving forward.
In light of the FCC’s recent fines for unauthorized sharing of location data, what measures do you believe mobile carriers should implement to ensure the privacy and trust of their customers? Let us know by writing us at Cyberguy.com/Contact
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Copyright 2024 CyberGuy.com. All rights reserved.
Technology
Google’s NotebookLM can sum up your research in a TikTok-style clip
Google’s NotebookLM is adding a new way to catch up on your notes: TikTok-style AI videos. The new feature is rolling out to Google AI Ultra and Pro subscribers, allowing NotebookLM to generate 60-second vertical AI clips based on the sources you upload to the app.
The example shared by Google details Australia’s unsuccessful war on emus, pairing paper cutout-style AI art of emus with narration. It adds to some of the other ways NotebookLM lets you interact with your research, including by generating AI podcasts, cinematic videos, and visual explainers.
To generate a 60-second clip, head to NotebookLM on the web or app, select a notebook, and then choose “Video” from the Studio column on the right side of the screen. From there, select “Short,” choose the topic you’d like NotebookLM to focus on (or enter your own), and then hit the “Generate” button.
The feature is rolling out in English only for now, with support for free users coming “soon.”
Technology
The trick to smoother streaming at home and on the road
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Ever settle in for movie night, hit play, and thirty seconds later, the picture dissolves into a blurry mess of pixels? You restart the app. You restart the router. You’re paying for a fast internet plan, so what gives?
Before you spend forty minutes on hold with your provider, there’s something you should know: the problem might not be your connection speed at all. It m
ight be your internet provider putting the brakes on certain types of traffic.
The good news is that one tool may help, especially when your provider is slowing down streaming traffic that it can recognize.
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TRAVEL MISTAKE PUTS PHONE, LAPTOP AND STREAMING ACCOUNTS AT RISK
Buffering during streaming may not always be caused by slow internet speeds. ISP bandwidth throttling could be reducing video quality, and a VPN may help in some cases. (Photo by Marcus Brandt/picture alliance via Getty Images)
Why your streaming keeps buffering
Internet service providers handle enormous amounts of traffic. When their networks get congested, they look for ways to manage the load. One of the handiest tools in their bag is a technique called bandwidth throttling. It means deliberately slowing down certain types of traffic to ease the pressure on their infrastructure. Streaming video is one of the first things they may target because it eats up a lot of bandwidth fast.
Here’s the part that most people don’t realize: your ISP can often see what kind of traffic you’re sending and receiving. When they detect a steady stream of traffic flowing from a streaming platform, they may put a speed limit on that traffic specifically, even while your overall connection seems fine. You won’t always get a warning, but you will notice a dip in video quality.
That’s why you can load a webpage in a blink but still have to sit through buffer wheels before your show even gets going. The issue may not be your speed. It may be what your ISP does with it once they know how you’re using it.
Travelers can run into an additional wrinkle. Hotel networks and public connections are often shared across dozens or hundreds of people at once. When everyone is streaming, browsing and video calling at the same time, the network slows to a crawl and your video quality pays the price. What worked fine at home suddenly stutters and stalls on the road.
The fix most people don’t know about
A VPN, or virtual private network, is usually thought of as a privacy and security tool, but it may also help with some throttling problems. It runs quietly in the background while you stream.
When you connect to the internet through a VPN, your traffic gets encrypted before it leaves your device. Your ISP can still see that you’re using data, but it can no longer easily see what kind. Streaming traffic looks like encrypted data passing through, which means there’s no obvious streaming target to throttle. The result can be a more consistent connection, fewer interruptions and less of that infuriating mid-episode quality drop.
And there’s an extra benefit for travelers: Your traffic is encrypted on hotel, airport and café Wi-Fi. That can help protect what you’re doing online, though it won’t magically fix a network that’s overloaded. A good VPN can help keep your connection more stable across the unpredictable variety of networks you encounter while traveling, not to mention help protect you from public Wi-Fi hackers.
Just keep in mind that some streaming services may limit or block VPN connections, so you may need to switch servers or check the service’s rules.
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A VPN can encrypt your internet traffic, making it harder for internet providers to identify and selectively throttle streaming services. (Photo by Grichka BEYSSON-LEANDRI / Hans Lucas / AFP via Getty Images)
What to look for in a VPN for streaming
There’s no shortage of VPN options out there, but for streaming, a few things matter more than others.
Speed is king when it comes to video. A VPN that encrypts your traffic but slows your connection defeats the whole purpose. Look for a provider with a large network of fast servers and a proven track record with high-definition and 4K content.
Device support matters too. Your streaming life doesn’t live on just one screen. It’s also on your phone, your smart TV, your tablet and your laptop. A good VPN covers all of them under one subscription and will let you run it on multiple devices simultaneously.
Our top VPN pick checks all these boxes and is more than fast enough for high-quality streaming.
For the best VPN software, see my expert review of the best VPNs for browsing the web privately on your Windows, Mac, Android & iOS devices at Cyberguy.com
A few more tricks to keep in mind
Before blaming throttling, test your speed with the VPN on and off, restart your router, move closer to Wi-Fi, use a 5 GHz or 6 GHz network when available and try Ethernet for your main TV. If everything else is fast but streaming keeps dropping quality, throttling becomes a more likely suspect. Pair a VPN with these tips, and buffering becomes a rare event instead of a nightly battle.
1) Connect before you open the app
Turn on your VPN first, then launch your streaming service. It’ll save you the hassle of reconnecting in the middle of the episode.
2) Choose a nearby server
In general, the closer the server, the lower the lag. A server in your home city usually delivers the best balance of speed and stability.
3) Check your home router
If streaming still struggles with a VPN running, an outdated router might be your weakest link. A dual-band or Wi-Fi 6 model makes a noticeable difference on busy home networks. Looking to upgrade your home setup? Check out our guide to the Top 5 routers for best security in 2026 at Cyberguy.com
4) Download before you go
Most major streaming apps let you save content for offline playback. Load up a few episodes on your home connection before a long trip, and you might not need to stream at all for the first leg of your journey.
INSTANTLY UPGRADE YOUR STREAMING: AT HOME AND WHEN TRAVELING
Travelers using hotel or public Wi-Fi may benefit from a VPN’s added privacy, though it cannot overcome an overloaded network. (Photo by Alex Pantling/Getty Images)
Kurt’s key takeaways
Buffering isn’t something you have to accept, and your internet plan may not be the issue. Your provider could be managing your traffic when it recognizes what you’re watching. A reliable VPN can make it that much harder, whether you’re on your couch or in a hotel room across the country. Remember: the trick to smoother streaming isn’t always paying for faster speed. It’s making sure the speed you’re already paying for actually reaches your device.
Are you using a VPN for streaming, or have you found another workaround that does the job? Let us know by writing to us at Cyberguy.com
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Technology
After a great start, DC’s new cinematic universe is already slowing down
Though hopes were high for Supergirl, the movie has turned out to be a bit of a dud. Critics have been rather down on the project, and its lackluster box office performance has it on track to lose WBD somewhere between $100–120 million. Films flop all the time, and Supergirl not resonating with audiences probably wouldn’t be a huge deal if we knew that DC Studios had more exciting things coming down the pike. But Supergirl feels like it could be an early sign that Gunn’s grand plan for the DCU is falling apart before it even really gets off the ground.
Loosely based on Tom King and Bilquis Evely’s Supergirl: Woman of Tomorrow comic miniseries, the new Supergirl film follows Superman’s cousin Kara (Milly Alcock) as she embarks on an interstellar bender that culminates in her dog being poisoned by crew of sex-trafficking pirates. Unlike Superman (David Corenswet), Supergirl doesn’t really have a problem with killing her enemies — especially when they’re trying to stop her from saving Krypto. But with an orphaned girl (Eve Ridley) tagging along for the adventure, Kara tries to set a good (read: no murdering) example.
Supergirl struggles to make its titular heroine feel distinct from Superman
Though Supergirl comes from director Craig Gillespie and writer Ana Nogueira, everything about this movie — from its focus on animals in distress to its needle drops — makes it feel a lot like some of Gunn’s previous work. Supergirl’s drunken brawls in alien bars and scenes of her schlepping around space in a junky starship look like they could have been ripped from any one of Marvel’s Guardians of the Galaxy features. You can hear Nogueira channeling Gunn’s spiky sense of humor as the movie introduces new faces like unhinged bounty hunter Lobo (a distracting Jason Momoa in comics-accurate garb). Momoa’s presence is a constant reminder of how the DCEU fell apart, but Lobo isn’t really what drags Supergirl down.
As refreshing as it was to see Superman gloss over Clark Kent’s oft-repeated tragic backstory, Supergirl spends much of its runtime rehashing the details of Krypton’s destruction. Flashbacks to Kara’s past are meant to help us understand the grief she’s been living with, and to see why her sense of morality is very different from her cousin’s. But rather than unpacking Kara’s emotions in any meaningful way, the movie makes light of her substance abuse while sending her on a by-the-numbers adventure that’s generally lacking when it comes to intrigue or visual spectacle.
One of Supergirl’s more glaring issues is the way it struggles to find organic ways to make its titular heroine feel distinct from Superman. Aside from her relative brutality and moody outlook, she’s just another indestructible alien who periodically needs to recharge her powers by basking in yellow sunlight. The movie tries to give itself some stakes by constantly putting Kara in situations where she’s left without her abilities. But by the second sequence in which Kara’s getting punched out by a bunch of dudes, you get the sense that DC Studios never really locked in on a plan to make this story pop.
That’s somewhat surprising given the way Gunn has previously insisted that DC Studios would “never put a half-assed script in production” simply because the project had already been announced. Half-assed is the perfect description of Supergirl’s entire vibe, and it being the studio’s second major feature doesn’t exactly bode well for the DCU’s future. Supergirl needed to demonstrate that Gunn had a solid plan to build a new universe on the backs of some of DC’s lower profile characters. Though we’ve already seen some of how that could work in HBO’s Peacemaker series, it was less clear whether the studio could pull it off on the big screen. The entire point of rebooting WBD’s superhero movies was to put DC Studios in a better position to compete with Marvel — which is on the verge of its own major reset. But whereas Marvel has a few reliable aces like the X-Men and a new Spider-Man movie up its sleeve, DC is essentially starting from scratch.
Some of Supergirl’s problems might not be so readily apparent if there had been more time before it and Superman’s theatrical debuts. The two movies coming out so close to one another emphasizes their characters’ general similarities, and makes it seem like DC might be a little too comfortable putting out iterative projects. This calls into question Gunn’s decision to prioritize a series about the Green Lanterns and a Clayface film before introducing new versions of more well-known heroes like Batman and Wonder Woman. WBD still plans to put out a sequel to Matt Reeves’ The Batman that won’t technically be part of the DCU, but the Gotham of it all may get audiences primed to see a new Bane / Deathstroke movie that the studio is reportedly prioritizing in the wake of Supergirl’s underperformance.
All of these B-tier projects and alternate realities give the nascent DCU a whiff of the same messiness that has plagued Sony’s universe of Spider-Man spinoffs since its inception. And when you factor in WBD’s impending merger with Paramount Skydance, it seems very possible that the DCU might not come together the way Gunn originally intended. Though it’s possible that next year’s Man of Tomorrow could steer things in a stronger direction, what feels more likely right now is DC putting out another Super-movie that feels a little too similar to what we’ve seen before. It wouldn’t be the first time that WB found itself on the ropes with a comics-related crisis, but it might be the last chance the studio has to get this stuff right.
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