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‘I call it the Yeti': The hunt for wheelchair accessible taxis in DC

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‘I call it the Yeti': The hunt for wheelchair accessible taxis in DC


On the afternoon we caught up with Kelly Mack, she just needed a ride to the grocery store. 

“This is the part where you kind of wait and see,” said Mack, watching her phone.

She’s used a wheelchair since she was 10 — moved to D.C. after college, she said, because our city was trying to be more accessible. When the I-Team asked if the city was keeping its promise, she responded, “Here and there.”

D.C. does has a few options for passengers with wheelchairs.

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Metro trains and buses are accessible. MetroAccess works too, but it requires setting up rides days in advance and being willing to wait.

The Transport DC program offers subsidized taxi rides, but only within the district.

When it comes to ride share companies like Uber and Lyft, the District does not require them to have wheelchair accessible vehicles — even though they account for 95% of all the for-hire rides here.

That leaves taxis, which make up just 5% of all for-hire trips in D.C. Taxis are District regulated and provided 23,000 trips for people who use wheelchairs last year.

“I call it the Yeti, because it’s rumored to exist, but, you know, I rarely ever see it,” exclaimed a frustrated Mack while waiting on a taxi she had reserved days before we met up.

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The District has worked to increase service. D.C. has a law mandating 20% of large cab fleets be wheelchair accessible, but the I-Team couldn’t find it’s ever been enforced.

The head of the Department of For-Hire Vehicles (DFHV) told the I-Team, “we can’t punish them into compliance.”

Passenger Naomi Hess was hopeful last year when D.C. set aside $500,000 to incentivize cabdrivers to operate Wheelchair Accessible Vehicles -paying more per hour or to work late hours.

“There really, really needs to be progress,” said Hess.  The city even set up a  Wheelchair Accessible Vehicle (WAV) hotline for people to get connected.

“I tried that pilot line multiple times and they just couldn’t find one for me. Where is the money going?” asked Hess.

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The city already spent $255,000 in that pilot program and told the I-Team it generated 435 taxi trips from June to December. That’s $586 per ride.

Jonathan Rogers — the Director of DFHV, which spearheaded the pilot — wouldn’t talk to News4 on camera, but said “Council encouraged us to experiment and figure out what would change behavior… so that’s what we did.”

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He said he hoped it would build momentum, and that the six new drivers with accessible vehicles added, would stick with it.

The department just launched a new pilot program in March, and says it’s offering more incentives to taxi companies and drivers. Plus, a spokesperson said it would be sending letters to all taxi companies asking for their long-term plans to address the issue.

“Anyone without a wheelchair can get an Uber, Lyft or taxi, whatever they want. It’s just not fair. And it has put me in unsafe situations,” Hess told the I-Team. 

Last fall, she had all her travel planned out so she could attend the Sabrina Carpenter concert in Baltimore. But a delayed train back to D.C. got her to Union Station at 1 a.m., leaving her with few options.

“I was forced to walk home alone in the middle of the night.”

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Both she and Mack say it isn’t like this everywhere. In New York City, there are more than 12,000 wheelchair accessible taxis and ride share vehicles, according to the NYC Taxi and Limousine Commission.

The city said 46% of its taxi fleet is wheelchair accessible. By law, anyone who now wants to start driving for ride shares has to use an accessible vehicle there.

Back in D.C., Uber has some accessible vehicles, but did not respond to our questions about how many.

While Lyft offers accessible rides in nine other cities, it does not in the District. A spokesperson told the I Team it “will continue to push for solutions that make rideshare as accessible as possible for everyone.”

As for taxis, none of the larger companies in town would talk to News4 on camera. But they did admit it’s a challenge, saying wheelchair accessible taxis are both expensive to buy and costly to maintain due mostly to their weight and modifications.

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That could explain why the I-Team found so many out-of-commission vehicles in taxi lots with markings that read “junk” and “need engine and transmission.”

Back at Mack’s apartment, she still waited for confirmation her taxi was on the way. It’s been so frustrating for her that she started keeping track of all her taxi calls for the last three years.

“I had 72 attempted trips,” she said. “I averaged those years and came out with a 71% failure rate.”

Which is exactly what happened on the day we hung out with her. 

“We’ll wait a few more minutes and then probably gear up, put on the coat, head out,” she said.

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But that taxi never came.

Ella Robinson contributed reporting to this investigation.



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READ: Report accuses DC Police Chief Pamela Smith of ‘fear, intimidation, threats’

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READ: Report accuses DC Police Chief Pamela Smith of ‘fear, intimidation, threats’


Metropolitan Police Department (MPD) Chief Pamela Smith is facing yet another scathing report accusing her of manipulating crime data in the city.

The 22-page document from the House Committee on Oversight and Government Reform comes less than a week after a separate draft report from the Department of Justice (DOJ) and days after Chief Smith turned in her resignation.

The main difference between the Congressional report and the DOJ report is that this new one, released on December 14, contains transcribed interviews directly with commanders from all seven MPD patrol districts.

RELATED | DC Police settles with former employee over claims that crime numbers were manipulated

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The testimony reveals how Chief Smith chastised and, in some cases, publicly humiliated staff in crime briefings.

“The Committee’s investigation heard consistent testimony about frustration and exhaustion among MPD commanders and the manifestation of a culture of fear, intimidation, threats, and retaliation by Chief Smith. Often, these manifestations were triggered whenever the Chief was presented with what she considers ‘bad news,’ particularly when that news pertained to any rise in public crime statistics. Chief Smith, according to testimonies, regularly took action against her subordinates who failed to aid in the preservation of her public image,” the report states on page two.

RELATED | Trump announces probe into DC police for inflating crime stats amid safety claims

The committee launched the investigation in August when whistleblowers came forward with concerns about data manipulation.

One line of questioning in the report states:

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Question: Over the last few years, has there been any internal pressure to simply bring down crime statistics?

Answer: Yes, I mean extreme… there’s always been pressure to keep crime down, but the focus on statistics… has come in with this current administration or regime, and you know, that has manifested publicly.

7News reached out to Mayor Bowser’s Office for a comment in response to the report. A spokesperson provided the following statement:

The men and women of the Metropolitan Police Department run towards danger every day to reduce homicides, carjackings, armed robberies, sexual assaults, and more. The precipitous decline in crime in our city is attributable to their hard work and dedication and Chief Smith’s leadership.

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I thank Chief Smith for her commitment to the safety of D.C. residents and for holding the Metropolitan Police Department to an exacting standard, and I expect no less from our next Chief of Police.



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DC police chief accused of manipulating crime data in new House Oversight Committee report – WTOP News

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DC police chief accused of manipulating crime data in new House Oversight Committee report – WTOP News


D.C. Police Chief Pamela Smith has been accused of manipulating crime data to “maintain the appearance of low crime” in a new report released Sunday by the House Committee on Oversight and Government Reform.

D.C. Police Chief Pamela Smith has been accused of manipulating crime data to “maintain the appearance of low crime” in a new report released Sunday by the House Committee on Oversight and Government Reform.

The interim staff report came from transcribed interviews with the commanders of all seven D.C. patrol districts, as well as one former commander currently placed on suspended leave, according to a news release.

The report alleges Smith “punished and removed officers for reporting accurate crime numbers and fostered a toxic culture.”

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D.C. police Chief Pamela Smith recently announced she is stepping down at the end of the month after two years leading the department.

Mayor Muriel Bowser’s office told WTOP they “are reviewing the report.”

Read the full report here.

This is a developing story and will be updated.  

Get breaking news and daily headlines delivered to your email inbox by signing up here.

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© 2025 WTOP. All Rights Reserved. This website is not intended for users located within the European Economic Area.



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How Maryland is Tackling Traffic Delays and Enhancing Travel to Washington D.C. Through Key Infrastructure Upgrades, Here is All You Need to Know – Travel And Tour World

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How Maryland is Tackling Traffic Delays and Enhancing Travel to Washington D.C. Through Key Infrastructure Upgrades, Here is All You Need to Know – Travel And Tour World



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December 14, 2025

Traffic delays in D.C. have long been a challenge for both residents and visitors. In Maryland, addressing these issues has become a top priority, with major projects aimed at easing the notorious Beltway congestion. Among the most crucial initiatives are the reconstruction of the American Legion Memorial Bridge and the Francis Scott Key Bridge. These key infrastructure upgrades are essential not only for reducing traffic delays but also for improving access to Washington D.C.’s famous attractions. With millions of tourists visiting the nation’s capital every year, these projects aim to enhance the flow of traffic, ensuring a smoother travel experience for all. By tackling congestion head-on, Maryland is making significant strides in boosting Washington D.C. tourism. The ongoing improvements promise to make visiting the capital more convenient and enjoyable, benefiting both locals and travelers alike.

Maryland’s Focus on Infrastructure Upgrades

One of the most pressing issues currently being tackled by Maryland officials is the ongoing traffic delays in D.C. caused by outdated and overcrowded bridges. The Francis Scott Key Bridge, in particular, has seen its estimated costs balloon as the need for reconstruction becomes more urgent. The Maryland Department of Transportation has faced increasing pressure to ensure the timely and efficient completion of this project, which is expected to be fully funded by taxpayers.

In September 2025, U.S. Transportation Secretary Sean P. Duffy raised concerns regarding the proposed budget and timeline for the FSK Bridge replacement. This project, aimed at addressing significant traffic bottlenecks, is crucial to improving the daily commute for both locals and visitors heading into Washington D.C. for business, leisure, or cultural experiences.

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Addressing Congestion on the American Legion Memorial Bridge

Another key project under discussion is the American Legion Memorial Bridge, which connects Maryland to Virginia along the I-495 Beltway. This bridge is notorious for heavy congestion, contributing significantly to the broader traffic delays in D.C. In 2025, Washington, D.C. was rated the worst city in the nation for traffic, with an average delay of more than six hours. As part of efforts to alleviate this problem, Secretary Duffy and Maryland Governor Wes Moore are exploring ways to accelerate the reconstruction of the American Legion Memorial Bridge.

A major focus of this initiative is the public’s input on how best to alleviate congestion in the I-495/I-270 corridor. The Federal Highway Administration (FHWA) has recently released a Request for Information (RFI) to gather feedback on potential solutions. The aim is to develop a multi-state plan to address the congestion that affects both Maryland and Virginia, directly benefiting travelers heading into Washington D.C. This effort is seen as vital for improving the overall travel experience in the region, particularly for tourists navigating the Beltway.

Improving Access for Washington D.C. Tourists

Tourism in Washington D.C. is a significant economic driver for the region. Each year, millions of tourists flock to the nation’s capital to visit iconic landmarks such as the White House, the U.S. Capitol, the Lincoln Memorial and the Smithsonian museums. However, these visitors often face traffic delays that hinder their ability to enjoy their trip. The ongoing congestion on the I-495 Beltway and critical bridges like the American Legion Memorial Bridge and the Francis Scott Key Bridge directly impact the ease with which tourists can access these sites.

Improving these key transportation routes will not only benefit local commuters but also enhance the tourism experience in Washington D.C. Faster and more efficient access to the city’s major attractions can encourage more visitors, boosting local tourism revenue and supporting the area’s hospitality sector. By addressing Beltway congestion and modernizing key infrastructure, Maryland is taking a proactive approach to ensuring that tourists spend less time stuck in traffic and more time exploring the capital’s many cultural and historical offerings.

The Role of the Capital Beltway Accord

Maryland’s commitment to improving transportation in the region is also evident in its collaboration with Virginia through the “Capital Beltway Accord.” In 2019, Maryland and Virginia announced a bipartisan agreement to build express lanes on the Beltway, designed to ease congestion. Virginia completed the 495 Express Lane Extension in November 2025, a move that aims to improve the flow of traffic between the two states.

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The express lanes offer an expedited route for drivers and are expected to have a direct impact on reducing congestion, particularly in areas where traffic delays have historically been the most severe. For tourists traveling to Washington D.C., these lanes represent a potential shortcut that could significantly shorten travel times to key attractions. The implementation of such infrastructure upgrades helps ensure that both residents and tourists benefit from improved access to the region.

Public Input and Community Involvement

Secretary Duffy has emphasized the importance of involving the public in the planning and development of these transportation projects. The release of the Request for Information (RFI) for the American Legion Memorial Bridge reconstruction is a clear indication of Maryland’s commitment to ensuring that local communities, commuters and tourists alike have a say in how congestion is addressed. Public input is vital for shaping the future of transportation in the region, particularly when it comes to making improvements that impact everyday lives and travel experiences.

A Brighter Future for Maryland’s Transportation Network

With ongoing efforts to tackle Beltway congestion, rebuild the Francis Scott Key Bridge and improve the American Legion Memorial Bridge, Maryland is positioning itself to enhance travel to Washington D.C. for years to come. The state’s focus on modernizing key infrastructure projects is crucial for easing traffic delays and improving the overall experience for both residents and tourists. As these projects progress, they promise to unlock smoother, more efficient travel, benefiting everyone who relies on these critical routes.

Conclusion: Enhancing Travel Through Strategic Infrastructure Investment

Maryland’s commitment to addressing traffic delays in Washington D.C. through key infrastructure upgrades is set to have a significant impact on both local commuters and tourists. The reconstruction of the American Legion Memorial Bridge and the Francis Scott Key Bridge will not only ease Beltway congestion but also improve access to the capital’s major attractions. By ensuring that these vital projects are completed on time and within budget, Maryland is making strides in improving travel for everyone who relies on these roads. With the ongoing public input process and collaboration with neighboring Virginia, the future of travel in the Washington D.C. metro area looks brighter than ever.



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