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‘I call it the Yeti': The hunt for wheelchair accessible taxis in DC

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‘I call it the Yeti': The hunt for wheelchair accessible taxis in DC


On the afternoon we caught up with Kelly Mack, she just needed a ride to the grocery store. 

“This is the part where you kind of wait and see,” said Mack, watching her phone.

She’s used a wheelchair since she was 10 — moved to D.C. after college, she said, because our city was trying to be more accessible. When the I-Team asked if the city was keeping its promise, she responded, “Here and there.”

D.C. does has a few options for passengers with wheelchairs.

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Metro trains and buses are accessible. MetroAccess works too, but it requires setting up rides days in advance and being willing to wait.

The Transport DC program offers subsidized taxi rides, but only within the district.

When it comes to ride share companies like Uber and Lyft, the District does not require them to have wheelchair accessible vehicles — even though they account for 95% of all the for-hire rides here.

That leaves taxis, which make up just 5% of all for-hire trips in D.C. Taxis are District regulated and provided 23,000 trips for people who use wheelchairs last year.

“I call it the Yeti, because it’s rumored to exist, but, you know, I rarely ever see it,” exclaimed a frustrated Mack while waiting on a taxi she had reserved days before we met up.

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The District has worked to increase service. D.C. has a law mandating 20% of large cab fleets be wheelchair accessible, but the I-Team couldn’t find it’s ever been enforced.

The head of the Department of For-Hire Vehicles (DFHV) told the I-Team, “we can’t punish them into compliance.”

Passenger Naomi Hess was hopeful last year when D.C. set aside $500,000 to incentivize cabdrivers to operate Wheelchair Accessible Vehicles -paying more per hour or to work late hours.

“There really, really needs to be progress,” said Hess.  The city even set up a  Wheelchair Accessible Vehicle (WAV) hotline for people to get connected.

“I tried that pilot line multiple times and they just couldn’t find one for me. Where is the money going?” asked Hess.

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WRC

WRC

The city already spent $255,000 in that pilot program and told the I-Team it generated 435 taxi trips from June to December. That’s $586 per ride.

Jonathan Rogers — the Director of DFHV, which spearheaded the pilot — wouldn’t talk to News4 on camera, but said “Council encouraged us to experiment and figure out what would change behavior… so that’s what we did.”

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He said he hoped it would build momentum, and that the six new drivers with accessible vehicles added, would stick with it.

The department just launched a new pilot program in March, and says it’s offering more incentives to taxi companies and drivers. Plus, a spokesperson said it would be sending letters to all taxi companies asking for their long-term plans to address the issue.

“Anyone without a wheelchair can get an Uber, Lyft or taxi, whatever they want. It’s just not fair. And it has put me in unsafe situations,” Hess told the I-Team. 

Last fall, she had all her travel planned out so she could attend the Sabrina Carpenter concert in Baltimore. But a delayed train back to D.C. got her to Union Station at 1 a.m., leaving her with few options.

“I was forced to walk home alone in the middle of the night.”

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Both she and Mack say it isn’t like this everywhere. In New York City, there are more than 12,000 wheelchair accessible taxis and ride share vehicles, according to the NYC Taxi and Limousine Commission.

The city said 46% of its taxi fleet is wheelchair accessible. By law, anyone who now wants to start driving for ride shares has to use an accessible vehicle there.

Back in D.C., Uber has some accessible vehicles, but did not respond to our questions about how many.

While Lyft offers accessible rides in nine other cities, it does not in the District. A spokesperson told the I Team it “will continue to push for solutions that make rideshare as accessible as possible for everyone.”

As for taxis, none of the larger companies in town would talk to News4 on camera. But they did admit it’s a challenge, saying wheelchair accessible taxis are both expensive to buy and costly to maintain due mostly to their weight and modifications.

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That could explain why the I-Team found so many out-of-commission vehicles in taxi lots with markings that read “junk” and “need engine and transmission.”

Back at Mack’s apartment, she still waited for confirmation her taxi was on the way. It’s been so frustrating for her that she started keeping track of all her taxi calls for the last three years.

“I had 72 attempted trips,” she said. “I averaged those years and came out with a 71% failure rate.”

Which is exactly what happened on the day we hung out with her. 

“We’ll wait a few more minutes and then probably gear up, put on the coat, head out,” she said.

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But that taxi never came.

Ella Robinson contributed reporting to this investigation.



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Washington, D.C

DC nonprofit making millions of meals for the sick is set to expand – WTOP News

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DC nonprofit making millions of meals for the sick is set to expand – WTOP News


Food and Friends expects to double its impact with a $30 million addition and renovation.

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Nonprofit donating two million meals each year is now set to expand

Food and Friends prepares over two million meals each year for people in the D.C. region who are battling serious illnesses. The organization expects to double its impact with a $30 million addition and renovation.

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The first shovels went into the ground Monday at Food and Friends’ headquarters in Northeast D.C.

The 17,000-square-foot expansion will dramatically impact how many people the organization can serve on a daily basis, the nonprofit said.

“The demand has been so high, and so we need more room. And we’re really, really excited to be kicking that off,” Food and Friends CEO Carrie Stoltzfus said. “We’re going to be able to more than double what we do.”

Food and Friends currently packages roughly 7,100 meals per day and delivers throughout the D.C. region in an area approximately the size of Connecticut.

Staff described the current building as bursting at the seams, with many rooms doubling as food storage.

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“Most of the expansion space will be for food production and food storage because that’s really what drives everything else that we do and why we’re all here,” Stoltzfus said.

The new building, set to be completed in May, will include a state-of-the-art kitchen. The current kitchen will be transformed into a chilled food packing room.

This site plan for the Food and Friends’ facility includes its 17,000-square-foot addition. (Click to expand)

The expansion also adds private nutrition counseling rooms for clients who are battling diseases such as cancer, AIDS, renal failure and other illnesses.

All clients of Food and Friends are referred to the program by healthcare providers. Dietitians and chefs have developed 11 meal types tailored to specific health needs.

Rebecca Kahn, director of nutrition services at Food and Friends, said its food is medicine, leading to better health outcomes.

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“Hospital visits are going down as compared to before getting our services. Clients are saving money on healthcare costs,” she told WTOP.

Loris Adams is a volunteer and a former client who received meals from Food and Friends while she battled ovarian cancer. She’s thrilled with the expansion.

“People like me, people like your neighbors have an opportunity to be fed and nourished — body, soul and spirit — while they’re going through really hard and difficult times,” she said after the groundbreaking.

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© 2026 WTOP. All Rights Reserved. This website is not intended for users located within the European Economic Area.

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Trump’s DC beautification push navigates troubled waters – WTOP News

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Trump’s DC beautification push navigates troubled waters – WTOP News


Two weeks after White House officials touted President Donald Trump’s efforts to make the city “safe and beautiful,” the water in the 13-basin fountain at Meridian Hill Park has turned into a murky, rust-orange hue.

The Meridian Hill Park fountain with murky water in Washington, D.C., on July 11.
(Courtesy CNN)

Courtesy CNN

Meridian Hill Park fountain waters in Washington, DC, on July 11.
Meridian Hill Park fountain waters in Washington, D.C., on July 11.
(Courtesy CNN)

Courtesy CNN

National Guard soldiers wait for Defense Secretary Pete Hegseth's arrival at a D.C. Safe and Beautiful Task Force ceremony at Meridian Hill Park in Northwest D.C. on July 2.
National Guard soldiers wait for Defense Secretary Pete Hegseth’s arrival at a D.C. Safe and Beautiful Task Force ceremony at Meridian Hill Park in Northwest D.C. on July 2.
(Courtesy CNN)

Courtesy CNN

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(CNN) — At a ceremony in front of the iconic cascading fountain at Meridian Hill Park in Washington, DC, earlier this month, Defense Secretary Pete Hegseth and top US officials touted President Donald Trump’s efforts to make the city “safe and beautiful.”

But less than two weeks later, the historic park that served as Hegseth’s backdrop has become the latest hurdle President Donald Trump is facing in his mission to give the nation’s capital a facelift, as the water in the 13-basin fountain has turned into a murky, rust-orange hue.

The fountain had been devoid of water for seven years before the Trump administration repaired and reopened it in May in a $4 million renovation that delighted residents. After the renovation, residents flocked to the park in the evenings, sitting on the steps bordering the fountain, having picnics, and reading books.

But this week, parkgoers observed a brown color overtaking the reservoirs.

“It looks like mud,” said James Langan, a New York resident visiting DC.

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The fixture at Meridian Hill Park is one of nine fountains being returned to service under Trump’s March 2025 executive order calling to make DC “safe and beautiful” coinciding with preparations for the nation’s 250th anniversary. When CNN visited the nine fountains scattered across DC this week, only one appeared to still be inoperable, and two had brown-colored water.

Some residents and visitors said they welcomed running water at Meridian Hill Park, despite the coloring.

“Whenever I’d like come here before, I was kind of disappointed that the water was never on, and it was kind of like overrun with trash,” Washington, DC, resident Jedi Sworobuk told CNN. “I think it’s nice to have, especially in the heat in the summer.”

The Interior Department told CNN on Tuesday evening that the brown water at Meridian Hill Park is “sediment as a result of the reopening of two water lines that had been out of service for some time,” noting it expected the water to run clean in the next 24 to 36 hours.

A CNN crew observed workers cleaning the cascading basins on Wednesday, following social media buzz about the browning water.

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On Saturday, the pools of water were still murky, but less orange.

The Interior Department did not respond to a request for comment on Saturday on the state of the Meridian Hill fountain, and on the fountains at the General Philip Sheridan statue in Sheridan Circle, which were inactive.

The fountain at Meridian Hill Park caught the attention of Alexandra McKenna, a London resident who traveled to DC and made the park a stop on her trip.

“It looks pretty gross,” McKenna said, laughing.

McKenna pointed to the water at the Lincoln Memorial Reflecting Pool, which has also generated headlines in recent weeks, adding, “It’s kind of a thing going on in Washington at the moment.”

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The Meridian Hill Park scramble comes after the Reflecting Pool saga dominated conversations in Washington. After Trump called for the pool’s renovation in April, the more than $14 million project has taken on a lifecycle of draining, painting, filling and peeling.

Trump alleged vandals gashed the pool’s lining. In recent weeks, at least three people were charged with destruction of property after allegedly removing pieces of blue paint from the pool, and a former Olympian was indicted on that allegation. The canoeist, David Hearn, pleaded not guilty.

During a May Cabinet meeting, Trump said most of the fountains were in final stages or fixed.

In his recent July Fourth address on the National Mall, Trump declared the city “safe, gleaming, and beautiful again,” though some beautification projects, like the Reflecting Pool, appear to be in progress.

The National Park Service said work to restore and rehabilitate historic landscapes will occur in phases, noting that the public may experience closures or limited access at certain sites.

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Sen. Graham’s death shocked Washington. What will be his legacy? : Consider This from NPR

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Sen. Graham’s death shocked Washington. What will be his legacy? : Consider This from NPR


Republican Senator Lindsey Graham of South Carolina at a hearing to examine the 2027 budget for the Department of Defense on Capitol Hill in Washington, DC, on May 12, 2026.

Jim Watson/AFP via Getty Images


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The nation continues to react to the unexpected death of South Carolina Republican Senator Lindsey Graham. Graham was a veteran politician, a dealmaker and military hawk. He was also one of President Trump’s staunchest critics before his election, only to become one of Trump’s close allies on Capitol Hill after his victory.

Former Republican Senator Jeff Flake served alongside Graham from 2013-2019, and said he and Graham were “friends to the end,” despite moments of tension and disagreement. Flake weighs in on what will be Sen. Graham’s legacy. 

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For sponsor-free episodes of Consider This, sign up for Consider This+ via Apple Podcasts or at plus.npr.org. 

Email us at considerthis@npr.org.

This episode was produced by Henry Larson, with audio engineering by Peter Ellena.
It was edited by Michael Levitt.

Our interim executive producer is Courtney Dorning.



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