Washington, D.C
DC Council to review 911 call center failures in Fall oversight hearings
DC Council plans hearings, legislation to address 911 call center failures
The D.C. Council will take a closer look at the District’s 911 call center this fall, FOX 5 has learned. David Kaplan speaks with D.C. Councilmember Brooke Pinto about the plan.
WASHINGTON – The D.C. Council will take a closer look at the District’s 911 call center this fall, FOX 5 has learned.
The move follows several high-profile incidents in recent years involving delayed responses, incorrect addresses, and misclassification of urgent calls.
Brooke Pinto is the Council’s Chair for Public Safety. She announced Monday that she’d have oversight hearings in the fall, and introduce legislation aimed at creating more transparency for the Office of Unified Communications, or OUC.
The hearings will center on “operational failures,” transparency, performance, technology, and coordination within the D.C. Government.
There will also be unannounced visits to the call center.
“I think one of the most important things to keep in mind is how important oversight is to this. Solutions aren’t always built into a new law or a new idea. It also requires daily follow-up and oversight and making sure the agency is holding up their end of the bargain and following the law as implemented and intended,” Pinto said.
As for the proposed legislation, Pinto wants required releases of after-action reports when there’s reason to believe an error leads to serious injury or death.
It will also call for the release of relevant records from dispatch, along with transcripts and even 911 calls.
Over the last few years, FOX 5 has profiled stories of families who feel a better emergency response might have saved their loved ones.
David Griffin had a mental health crisis and jumped into the Washington Channel in March 2022 and drowned.
Multiple 911 calls were made before he jumped, but the call was characterized as an overdose instead of a Priority 1 emergency, according to a lawsuit filed by the family against the District.
Aujah Griffin is his daughter who’s been advocating for changes and improvements to OUC since her father died but has been frustrated by the lack of progress.
She said she hopes this time is different.
“These types of things, when you see other people advocate, especially for the same things that you’re advocating for, it makes a world of difference. But, um, I’ll believe it when I see it, that’s sort of where I am at this point. I haven’t seen anything that sticks. I don’t want to get my hopes up too high,” Griffin said.
Regarding Griffin’s death, an OUC spokesperson told WTOP, which prompted a review, and there was room to improve the response.
The lawsuit is still pending.
Concerns raised after DC 911 call center experiences 6th outage this year
D.C.’s 911 call center is once again under fire after their system went down Friday evening. This comes after a number of calls for change from residents and city leaders following delayed response times that have led to the death of animals and people.
For its part, in response to another death, OUC said last month they’re continuing to work on improving technology, bringing in more staffing, and improving the agency which they said is staffed with good, hardworking people.
In a statement to FOX 5 Monday, OUC said it’s committed to transparency and improving emergency communications in the District.
“OUC is committed to transparency about how we critically evaluate performance to understand root causes, integrate best practices, and quickly implement changes in order to continuously improve 911 service for the District of Columbia,” the statement reads.
Washington, D.C
The Work Behind the Welcome: NPS Tradespeople Restore Dupont Circle, Making D.C. Safer and More Beautiful (U.S. National Park Service)
NPS / Kelsey Graczyk
The hands behind the place
This work took more than plans. It took craftsmen and craftswomen.
NPS carpenters, masons, maintenance workers, preservation specialists, engineers and landscape architects worked together to renew the circle from the ground up. Crews installed about 10,000 feet of wood slats, cut and placed dowels, sanded rough surfaces, repaired worn concrete legs and painted benches to withstand weather and daily use.
Contractors also repaired fountain pipes and restored stone and marble features, returning moving water to the heart of the circle.
“I used to write project plans for this kind of work,” retired NPS Asset Manager Fred Francis said. “Now I’m out here helping do it. I’m working with a great group of people who are experts in their fields.”
Washington, D.C
Homelessness in DC region rises slightly, new report finds – WTOP News
Homelessness in the D.C. region ticked up slightly from 2025 to 2026, according to a new report from the Metropolitan Washington Council of Governments.
Homelessness in the D.C. region ticked up slightly from 2025 to 2026, according to a new report from the Metropolitan Washington Council of Governments.
Christine Hong, chair of the council’s Homeless Services Committee and chief of services to End and Prevent Homelessness with the Montgomery County Department of Health and Human Services, presented the findings at the council’s Wednesday meeting.
The report centers on the U.S. Department of Housing and Urban Development’s mandated point-in-time count of sheltered and unsheltered people experiencing homelessness on a single night in January.
“This year, the count was conducted on Feb. 4. We had to postpone it one week due to the extreme cold and winter weather event that we experienced the week prior,” Hong said. “Although it’s an imperfect measure, it provides an important regional snapshot of homelessness on a single night.”
The D.C. region reported 9,790 total people experiencing homelessness, an increase of 131 people or about 1% from 2025. The year-over-year regional change was modest. This count is closer in line to the 2019 number, before the pandemic.
“The regional story is that homelessness fell during the pandemic era, a period when expanded federal resources and emergency protections were in place, and then increased after those temporary supports ended,” Hong said. “The main takeaway is that regional homelessness is no longer increasing at the pace seen in 2023 and 2024, and is in line with the years immediately preceding the pandemic.”
Results varied by jurisdiction.
D.C. had the largest numerical increase, with 225 additional people counted. Prince George’s County, Maryland, had 175 additional people counted, a 29% increase. Montgomery County saw the largest decrease, down by 390 people or 26%. Hong pointed to the county’s investment in short-term housing.
“Montgomery County also spent a great deal to expand emergency shelter for families, because we are committed to ensuring no family with children would sleep outside even one night,” she said.
The count also included detailed information on race, veterans and household types.
“The broader evidence is clear, and is referenced in the report, that housing costs and the cost of living are major drivers of homelessness risk, especially for families with low income,” Hong said. “In practical terms, this means family homelessness is closely tied to whether low-income families can find and maintain housing.”
Read the full report here.
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Washington, D.C
DC police officer caught in Hansen sting due in court
WASHINGTON – The D.C. police lieutenant arrested in a Chris Hansen sting operation is due in court Wednesday.
Lt. Matthew Mahl is accused of soliciting sex with a minor. FOX 5’s Melanie Alnwick reports that Mahl was charged with felony solicitation of a minor. A status hearing Wednesday morning suggests the case could be paused, not prosecuted or dismissed, though the reason remains unclear.
DC police lieutenant arrested in child exploitation investigation tied to Chris Hansen sting
Mahl was one of several people arrested in April as part of an online sting for Hansen’s show “Takedown,” which he describes as a predator investigative series. Hansen’s team, working with members of the Harford County Sheriff’s Office, set up a “sting house” where targets were lured to an address believing they were meeting a juvenile for sex.
Mahl did not enter the sting house. Instead, he was taken out of his vehicle on the street and arrested. He did not answer questions during the post‑arrest interview.
Hansen’s earlier program, “To Catch a Predator,” drew controversy over its tactics, which critics said ruined lives and careers before cases reached court. Others praised the shows for removing alleged child predators from the streets.
Mahl is on administrative leave and has had his police powers revoked. The D.C. police department is conducting its own internal investigation.
The Source: This article was written using information from the Metropolitan Police Department, the Harford County Sheriff’s Office and and previous FOX 5 reporting.
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