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Changes, upgrades coming to DC’s 911 system after major outages

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Changes, upgrades coming to DC’s 911 system after major outages


WASHINGTON (DC News Now) — There have been several high-profile incidents of D.C.’s 911 system going down.

Now, the Office of Unified Communications is getting a much-needed upgrade.

DC’s 911 call center under new leadership, direction

The IT issues are just part of the problem. There are also major staffing issues that some allege have led to errors.

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City officials spoke for the first time publicly since a baby died while the system shut down earlier this month.

Since December of last year, D.C. City Administrator, Kevin Donahue, said there have been 18 incidents of the 911 system going down for a period of time.

“Eight of the 18 had some pretty significant effects. It has more systemic in nature and most of those dealt with dispatch,” Donahue said.

One of those outages on Aug. 2 lasted two hours. Donahue said a contract employee pushed a change to every workstation at the 911 center instead of the planned one or two stations.

“Totally unacceptable. Totally outside of the norm and expectation of what this person should have done,” Donahue said.

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The contractor was fired that day and the Metropolitan Police Department is investigating what happened.

“Whether it was a mistake, perhaps lack of training, lack of similarity, or whether it was negligence of a criminal nature is an open question,” Donahue said.

DC 911’s call center to offer $800 bonus to employees who show up for work

During that time a five-month-old died. The family first couldn’t contact 911 and then with pen and paper, dispatchers sent medics who were already on another call to the address.

Donahue said everyone followed protocol.

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“But the protocol wasn’t sufficient to be able to accurately understand that we had a unit that the system showed us available, but in fact wasn’t,” Donahue said.

OUC Director Heather McGaffin said her staff did all they could.

“My condolences to the family. Losing a child is unimaginable. Our call takers did everything that they could in those moments to reassure and offer guidance during that time,” McGaffin said.

Donahue said they have a 22-point plan to address the computer-aided dispatch outages.
The most important part is equipment upgrades.

“The equipment we have was not able to keep up with the demands that are being placed on it,” Donahue said.

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DC’s 911 response to shooting worries woman after waiting on hold for nearly 90 seconds

Around $2.5 million of upgrades wasn’t going to start until the new fiscal year on Oct. 1 but because of these incidents, the IT has money now to start doing upgrades.

“We have to learn from that and change how we do things so that there’s not going to be another instance of a family in a similar circumstance,” Donahue said.

Another big component of the problems with 911 is staffing.

Twenty-two call takers are starting at the end of this month. Nineteen vacant dispatcher positions will be filled through promotions from within OUC.

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D.C. handles about 1.8 million calls a year. Call takers and dispatchers handle 70 or 80 calls per 12-hour shift.

DC’s 911 Call Center coming under fire

McGaffin said when they’re fully staffed they’ll look at reducing shift hours from 12 to eight or 10.

“We hold people accountable. We retrain and we separate when we have to,” McGaffin said.

Copyright 2024 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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Washington, D.C

Trump lashes out at Washington, DC, mayoral nominee

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Trump lashes out at Washington, DC, mayoral nominee


Berk Kutay Gokmen

28 June 2026Update: 28 June 2026

US President Donald Trump on Sunday criticized Democratic mayoral nominee Janeese Lewis George, calling her a “communist” and attacking her policy positions ahead of Washington, DC’s mayoral election.

“Janeese Lewis George, the Communist who is almost certainly going to be elected Mayor of Washington, D.C., has stated that she wants to empty the prisons, make D.C. a Sanctuary City, oppose ICE, welcome Criminal Illegal Aliens back into our beloved Capital, resist Anti-Crime Crackdowns, Defund the Police, continue and expand Cashless Bail, and so many other Capital destroying ‘things’,” Trump wrote on his Truth Social platform.

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George won the Democratic primary for mayor of Washington, DC, earlier this month, securing her party’s nomination in the heavily Democratic city and becoming the likely successor to outgoing Mayor Muriel Bowser after the November general election.

Trump said he would not allow Washington, DC, to be “destroyed.”

“In the end, it will never work out, nor will I let it even have a chance because I have worked too hard to make Washington, D.C., the Envy of the World, with almost No Crime, and a Beautification process that has been second to none,” he said.

Trump also said he would “meet with Janeese Lewis George,” adding that Washington, DC, is “again a Safe and Prestigious Community.”

“Many people, including myself, have worked long and hard to get it there, and we will not let it be destroyed by a Communist adherent who has no intention to, MAKE WASHINGTON GREAT AGAIN!” he added.

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Kirstin Downey: Hawaiʻi Is Rock Solid At This New Display In DC

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Kirstin Downey: Hawaiʻi Is Rock Solid At This New Display In DC


Hawaiʻi is staying home when it comes to the celebration of America’s 250th birthday in the nation’s capital but it has a presence in a new natural history exhibit.

Just in time for the Fourth of July, the Smithsonian Institution in Washington, D.C., has rolled out a big new exhibit highlighting nature in all its glory, with specimens from across America. But the Hawaiʻi offerings are a bit of a dud.

The Smithsonian’s National Museum of Natural History is a vast repository, occupying a stately edifice on the National Mall. It holds some 148 million objects, including more than a million from Hawaiʻi, including eight priceless feathered cloaks, but when the institution’s curators picked out one item to exemplify each state for this exhibit, they gave Hawaiʻi a rock.

Yes, a rock.

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Seen in person, it’s a striking black clump of glittering pāhoehoe lava, and of course we are proud of our lava, but it comes across as, well, underwhelming.

Civil Beat is focusing on transparency, accountability and ethics in government and other institutions. Help us by sending ideas and anecdotes to sunshine@civilbeat.org.

Millions of visitors are expected to arrive in Washington, D.C. in the next two weeks. Many will be drawn by the fanfare associated with the 250th anniversary of the signing of the Declaration of Independence. In the eyes of many Americans, President Trump has tainted the occasion by claiming personal sponsorship of it.

To be fair, the city is looking pretty good, decked out in its finery for the events, and some improvements have been made. Flags are flying; the lawns look green and lush. The scene is drawing large crowds of tourists from all over the world, cheerfully milling about and popping into the many free museums that line the mall.

There are also some notable exceptions: The reflecting pond by the Lincoln Memorial is definitely tainted by algae infiltration. There’s also a bit of slime attached to what was reportedly a no-bid job for the renovation work by a Trump donor.

Also to be fair here: Hawaiʻi has had difficulties with its own reflecting pool, the now-waterless water feature at the State Capitol.

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Algae persists in growing in the National Reflecting Pool in Washington, D.C. (Kirstin Downey/Civil Beat/2026)

Amid the ongoing partisan warfare, Hawaiʻi’s state government, along with about 10 other Democratic-controlled states, has decided not to participate in the D.C. festivities. That includes the Great American State Fair, now being set up on the National Mall, which will host some 56 themed pavilions where individual states are expected to highlight what they believe makes them special. Sprawling over 10 city blocks, crowned by a 110-foot ferris wheel, the festival will feature concerts, military flyovers, fireworks displays, movie screenings and exhibit spaces representing the nation’s states and territories.

In a statement, Erika Engle, a spokeswoman for Gov. Josh Green, said the state is not officially participating, adding that no funds had been allotted for it by the Legislature or Congress.

She added that Washington, D.C, “is 5,000 miles away.”

That’s a distance that hasn’t previously inhibited the governor, whose peregrinations to the nation’s capital have almost qualified him as a frequent flyer.

This is supposed to be a sign of how Hawaiʻi’s leaders are effectively rejecting Trump. As if Trump cares whether Hawaiʻi participates or not.

It’s a strange place to make a stand. July Fourth is bigger than any president. The signing of the Declaration of Independence represents a rare kind of bravery. The 56 signers risked their lives to sign it, knowing they would have a target on their backs, placed there by King George III, one of the world’s most powerful monarchs.

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In fact, people who signed resolutions against the king in the past could expect persecution not just in this life but in the next. In England in the 1630s, the autocratic King Charles I decided to bypass the elected body and instead to rule by executive order. Discarding established law and tradition, he disbanded Parliament for 11 years.

The English people thought that was high-handed and, amid a set of bloody civil wars that killed 200,000 people, he was eventually executed. But when his son was restored to the throne in 1660, the 59 people who had signed the former king’s death warrant were themselves hunted down. Many were drawn and quartered; the lucky were imprisoned for life.

Oliver Cromwell, the Parliamentary ringleader, had already died but his corpse was exhumed and he was hanged. His body was hung in chains and his decapitated head was impaled on a pike and put on public display for 20 years. Almost 100 years later, his embalmed head was still being carted about as a gruesome trophy, even as the signers of the Declaration of Independence put pen to paper.

Back in 1776, the memory of what vengeful kings do to their enemies was high in the minds of those who were publicly protesting Charles II’s autocratic heir, George III. In fact, one of the first ships built and commissioned by the Connecticut General Assembly, launched just two weeks before the Declaration of Independence was signed, was named the Oliver Cromwell.

Democracy has had its ups and downs.

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Back to the exhibit at the Smithsonian.

A lei made of shells from Niʻihau is part of the exhibit “From These Lands” at the Smithsonian Institution in Washington, D.C. (Kirstin Downey/Civil Beat/2026)

The goal of the curators was to reflect America’s natural diversity and how humans interact with it. In dozens of exhibits spread over 5,000 square feet, visitors can learn about the oddities and idiosyncrasies in the natural world, from rocks to birds to butterflies to snakes to fossils to plants and also how humans have incorporated these items into crafts and artistry. It touched on the problems of animal extinction and climate change.

A video graphic allows people to track bird migration routes across the continental United States.

One display explains the long history of traditional blacksmithing in Guam, another provides examples of Samoan siapo bark cloth.

In addition to several lava rocks representing Hawaiʻi, the exhibit also featured a lovely Niʻihau snail shell necklace and a goby fish from Kāneʻohe Bay, which the exhibition touted as one of the largest sheltered bodies of water in Hawaiʻi, known for its living corals.

But more striking symbols of Hawaiʻi seemed notably sparse and some obvious elements are missing. How nice it would have been to see a feathered cape or an example of one of the brightly colored lizards that have played such an important role in Hawaiian mythology. I would have liked to have seen more of Hawaiʻi’s beautiful birds and butterflies.

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Another thing that appears to have gone missing are Hawaiian philanthropic donors making the case for the state’s natural splendors. The display’s list of financial sponsors shows philanthropy from both blue and red states but nothing from Hawaiʻi.

That’s partly because we are suffering another form of extinction. We have a lot fewer large companies based in Hawaiʻi than we once did, and so there are fewer corporate sponsors. Even Hawaiian Airlines, once a mainstay of exhibits like this that appeal to frequent travelers, has been subsumed into an airline from another state.

We do have more billionaires than we once did, of course, but they own estates in so many places that it is hard to know what they actually consider home.

They just better not steal our rocks.



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Peace walk in Southeast DC brings together those impacted by gun violence

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Peace walk in Southeast DC brings together those impacted by gun violence


To mark Gun Violence Awareness Month, residents in Southeast D.C. came together to search for a lasting solution.

The Trigger Project held a peace walk Saturday afternoon reflecting on lives impacted by gun violence

The Trigger Project decided to host the walk to give victims’ loved ones a chance to be among others who have experienced the pain of losing a loved one.

The agency said it prides itself on getting the word out about how to prevent gun violence through lived experiences, community leadership and partnerships. The group aims to uplift young people through healing, opportunity and connection while addressing the root causes of gun violence. Another critical part of the event was to ensure that young people have a safe space where they can hang out.

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“We’re losing too many of our babies to the streets, you know what I’m saying?” said Darlene Williams, who said she has been a victim of gun violence and also lost her granddaughter to gun violence. “Like I say, the guns don’t kill, people kill. [..] Be around other people, you know what I’m saying, that’s going through the same thing that we’re going through.”



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