Washington, D.C
Changes, upgrades coming to DC’s 911 system after major outages
WASHINGTON (DC News Now) — There have been several high-profile incidents of D.C.’s 911 system going down.
Now, the Office of Unified Communications is getting a much-needed upgrade.
DC’s 911 call center under new leadership, direction
The IT issues are just part of the problem. There are also major staffing issues that some allege have led to errors.
City officials spoke for the first time publicly since a baby died while the system shut down earlier this month.
Since December of last year, D.C. City Administrator, Kevin Donahue, said there have been 18 incidents of the 911 system going down for a period of time.
“Eight of the 18 had some pretty significant effects. It has more systemic in nature and most of those dealt with dispatch,” Donahue said.
One of those outages on Aug. 2 lasted two hours. Donahue said a contract employee pushed a change to every workstation at the 911 center instead of the planned one or two stations.
“Totally unacceptable. Totally outside of the norm and expectation of what this person should have done,” Donahue said.
The contractor was fired that day and the Metropolitan Police Department is investigating what happened.
“Whether it was a mistake, perhaps lack of training, lack of similarity, or whether it was negligence of a criminal nature is an open question,” Donahue said.
DC 911’s call center to offer $800 bonus to employees who show up for work
During that time a five-month-old died. The family first couldn’t contact 911 and then with pen and paper, dispatchers sent medics who were already on another call to the address.
Donahue said everyone followed protocol.
“But the protocol wasn’t sufficient to be able to accurately understand that we had a unit that the system showed us available, but in fact wasn’t,” Donahue said.
OUC Director Heather McGaffin said her staff did all they could.
“My condolences to the family. Losing a child is unimaginable. Our call takers did everything that they could in those moments to reassure and offer guidance during that time,” McGaffin said.
Donahue said they have a 22-point plan to address the computer-aided dispatch outages.
The most important part is equipment upgrades.
“The equipment we have was not able to keep up with the demands that are being placed on it,” Donahue said.
DC’s 911 response to shooting worries woman after waiting on hold for nearly 90 seconds
Around $2.5 million of upgrades wasn’t going to start until the new fiscal year on Oct. 1 but because of these incidents, the IT has money now to start doing upgrades.
“We have to learn from that and change how we do things so that there’s not going to be another instance of a family in a similar circumstance,” Donahue said.
Another big component of the problems with 911 is staffing.
Twenty-two call takers are starting at the end of this month. Nineteen vacant dispatcher positions will be filled through promotions from within OUC.
D.C. handles about 1.8 million calls a year. Call takers and dispatchers handle 70 or 80 calls per 12-hour shift.
DC’s 911 Call Center coming under fire
McGaffin said when they’re fully staffed they’ll look at reducing shift hours from 12 to eight or 10.
“We hold people accountable. We retrain and we separate when we have to,” McGaffin said.
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Washington, D.C
The Work Behind the Welcome: NPS Tradespeople Restore Dupont Circle, Making D.C. Safer and More Beautiful (U.S. National Park Service)
NPS / Kelsey Graczyk
The hands behind the place
This work took more than plans. It took craftsmen and craftswomen.
NPS carpenters, masons, maintenance workers, preservation specialists, engineers and landscape architects worked together to renew the circle from the ground up. Crews installed about 10,000 feet of wood slats, cut and placed dowels, sanded rough surfaces, repaired worn concrete legs and painted benches to withstand weather and daily use.
Contractors also repaired fountain pipes and restored stone and marble features, returning moving water to the heart of the circle.
“I used to write project plans for this kind of work,” retired NPS Asset Manager Fred Francis said. “Now I’m out here helping do it. I’m working with a great group of people who are experts in their fields.”
Washington, D.C
Homelessness in DC region rises slightly, new report finds – WTOP News
Homelessness in the D.C. region ticked up slightly from 2025 to 2026, according to a new report from the Metropolitan Washington Council of Governments.
Homelessness in the D.C. region ticked up slightly from 2025 to 2026, according to a new report from the Metropolitan Washington Council of Governments.
Christine Hong, chair of the council’s Homeless Services Committee and chief of services to End and Prevent Homelessness with the Montgomery County Department of Health and Human Services, presented the findings at the council’s Wednesday meeting.
The report centers on the U.S. Department of Housing and Urban Development’s mandated point-in-time count of sheltered and unsheltered people experiencing homelessness on a single night in January.
“This year, the count was conducted on Feb. 4. We had to postpone it one week due to the extreme cold and winter weather event that we experienced the week prior,” Hong said. “Although it’s an imperfect measure, it provides an important regional snapshot of homelessness on a single night.”
The D.C. region reported 9,790 total people experiencing homelessness, an increase of 131 people or about 1% from 2025. The year-over-year regional change was modest. This count is closer in line to the 2019 number, before the pandemic.
“The regional story is that homelessness fell during the pandemic era, a period when expanded federal resources and emergency protections were in place, and then increased after those temporary supports ended,” Hong said. “The main takeaway is that regional homelessness is no longer increasing at the pace seen in 2023 and 2024, and is in line with the years immediately preceding the pandemic.”
Results varied by jurisdiction.
D.C. had the largest numerical increase, with 225 additional people counted. Prince George’s County, Maryland, had 175 additional people counted, a 29% increase. Montgomery County saw the largest decrease, down by 390 people or 26%. Hong pointed to the county’s investment in short-term housing.
“Montgomery County also spent a great deal to expand emergency shelter for families, because we are committed to ensuring no family with children would sleep outside even one night,” she said.
The count also included detailed information on race, veterans and household types.
“The broader evidence is clear, and is referenced in the report, that housing costs and the cost of living are major drivers of homelessness risk, especially for families with low income,” Hong said. “In practical terms, this means family homelessness is closely tied to whether low-income families can find and maintain housing.”
Read the full report here.
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© 2026 WTOP. All Rights Reserved. This website is not intended for users located within the European Economic Area.
Washington, D.C
DC police officer caught in Hansen sting due in court
WASHINGTON – The D.C. police lieutenant arrested in a Chris Hansen sting operation is due in court Wednesday.
Lt. Matthew Mahl is accused of soliciting sex with a minor. FOX 5’s Melanie Alnwick reports that Mahl was charged with felony solicitation of a minor. A status hearing Wednesday morning suggests the case could be paused, not prosecuted or dismissed, though the reason remains unclear.
DC police lieutenant arrested in child exploitation investigation tied to Chris Hansen sting
Mahl was one of several people arrested in April as part of an online sting for Hansen’s show “Takedown,” which he describes as a predator investigative series. Hansen’s team, working with members of the Harford County Sheriff’s Office, set up a “sting house” where targets were lured to an address believing they were meeting a juvenile for sex.
Mahl did not enter the sting house. Instead, he was taken out of his vehicle on the street and arrested. He did not answer questions during the post‑arrest interview.
Hansen’s earlier program, “To Catch a Predator,” drew controversy over its tactics, which critics said ruined lives and careers before cases reached court. Others praised the shows for removing alleged child predators from the streets.
Mahl is on administrative leave and has had his police powers revoked. The D.C. police department is conducting its own internal investigation.
The Source: This article was written using information from the Metropolitan Police Department, the Harford County Sheriff’s Office and and previous FOX 5 reporting.
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