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Cracker Barrel ‘refused service’ to special education students at Maryland restaurant, school says

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Cracker Barrel ‘refused service’ to special education students at Maryland restaurant, school says



“I don’t have the option of being quiet about these things,” parent Stacey Campbell said after speaking out on the incident.

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A field trip for special education students to a Cracker Barrel in Maryland this week has resulted in outcry from teachers and parents.

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On Tuesday, a group of 11 students and seven staff members from Maryland’s Charles County Public Schools District were “refused service” at the Cracker Barrel restaurant in Waldorf, Maryland, Superintendent Maria Navarro said in a statement. The outing was a part of community-based instruction for students at the district’s Dr. James Craik Elementary School. The instruction allows students in special education programs to perform practical skills and socialize with the public.

The Cracker Barrel general manager told teaching staff the restaurant “cannot accommodate to your group” and that the restaurant should be removed from the approved list of restaurants for community-based instruction, Charles County Public Schools special education teacher Katie Schneider told parents in an email, which has been shared online.

Stacey Campbell told USA TODAY that her autistic, non-speaking 9-year-old son, who goes by “JoJo,” attended the outing on Tuesday.

“I saw red,” Campbell said about when she read Schneider’s email.

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“JoJo” attends Charles County Public Schools’ ACHIEVE, a regional program in Charles County that serves students in kindergarten through age 21 with “significant cognitive disabilities.” Students in the school district’s ACHIEVE and SOAR (regional program for students with Autism) programs attend community-based instruction outings once a month between November and May, Campbell said.

What happened at the Cracker Barrel?

In her statement, Navarro said Charles County Public Schools staff notified the Waldorf Cracker Barrel of the group’s size and purpose of its visit, but they were told reservations were unnecessary.

Though the group did not ultimately dine-in, the restaurant did permit the students and staff to place a carryout to-go order, Schneider said in her email to parents.

“During this time, the servers were blatantly rude to our staff and ignored all of our students, Schneider continued in her email. “Refusing to serve them, they did not even ask if our students wanted a drink or anything. Our students were so well behaved and sat at the tables patiently, which you know can be hard, waiting for their food and drinks to-go.”

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After about an hour of waiting, Schneider said the students were moved to wait outside on the school bus. They ate the lunch back at the elementary school. Schneider did not immediately respond for comment about the experience when contacted on Friday afternoon.

In a statement provided to USA TODAY, Cracker Barrel said a “staffing challenge” led to impacting the group’s experience.

“At Cracker Barrel, we strive to create a welcoming environment for all our guests, and we understand that a recent visit by this group to our Waldorf location fell short of those expectations,” the statement reads. “A staffing challenge that day led to the closure of part of our second dining room, creating confusion that impacted the group’s experience. We take this matter seriously and are working directly with the group’s leadership to better understand what happened, extend our apologies and make things right.”

Parent organizes protest at Cracker Barrel

In response to this week’s events, Dustin Reed, whose 7-year-old daughter Madelynn attended the community-based instruction outing, has organized a protest to occur at the Waldorf Cracker Barrel on Sunday afternoon. Madelynn attends the districts’ SOAR program.

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“I can’t put into words how I felt − anger, sadness and worry,” Reed told USA TODAY about learning of what happened at the restaurant. “I’ve battled wanting to protect (and) shield her from the world but not forgetting why we’re doing this. I’ve spent more time crying over her and praying she never has to experience this again.”

Reed said he hopes the protest sheds light on the fact that just because some children have different abilities, it doesn’t make them less than anyone else.

Screenshots of Schneider’s email, shared by Campbell in a public Facebook group, have garnered a lot of attention, with the post boasting nearly 300 shares, as of Friday afternoon. Campbell said she doesn’t have much of a social media presence, but she felt obligated to share her son’s experience.

“I don’t have the option of being quiet about these things,” Campbell said.

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Greta Cross is a national trending reporter at USA TODAY. Follow her on X and Instagram @gretalcross. Story idea? Email her at gcross@gannett.com.



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Maryland General Assembly 2025 session starts Wednesday

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Maryland General Assembly 2025 session starts Wednesday


The Maryland General Assembly’s 2025 session begins at noon on Wednesday, when lawmakers will begin to tackle a number of high-interest issues. Policy decisions will be framed around how much money is available and what additional new revenue sources are acceptable.



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University of Maryland Medical System a Finalist in the Gartner® Power of the Profession™ Supply Chain Awards 2025

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University of Maryland Medical System a Finalist in the Gartner® Power of the Profession™ Supply Chain Awards 2025


(Graphic: Business Wire)

System’s Gallion Proprietary Digital Solution Developed at its iHarbor Innovation Center

BALTIMORE, January 07, 2025–(BUSINESS WIRE)–The University of Maryland Medical System (UMMS) has been selected as a finalist in the Gartner Power of the Profession Supply Chain Awards 2025, in the Process or Technology Innovation of the Year category. UMMS is included for Transforming Bill-Only Product Management in Healthcare Supply Chain; the System’s Gallion is a digital technology cutting-edge solution designed to optimize supply chain efficiency that was developed by UMMS’ iHarbor Innovation Center.

“We believe that being included as a finalist in the Gartner awards underscores the critical impact that UMMS has demonstrated so far in optimizing health care bill-only supply chain management and that it could have in the future on patient care,” said Warren D’Souza, PhD, MBA, the System’s Senior Vice President and Chief Innovation Officer. “In our opinion, this recognition validates our focus on streamlining processes and empowering health systems with innovative, integrated solutions.”

Gallion’s innovative solution redefines the management of bill-only transactions by digitizing and standardizing workflows, enhancing accuracy, compliance, and efficiency. The platform seamlessly integrates with electronic health record (EHR) and enterprise resource planning (ERP) systems, automating critical tasks such as consumption tracking, charges and contract compliance. Before Gallion’s implementation in 2021 automated these processes, UMMS relied on a manual labor-intensive paper-based process that had the potential for errors and inefficiencies. Data from the deployment of Gallion across UMMS’ 11 hospitals shows significant operational improvements; completion time has been reduced by 75% and the defect/error rate has lowered from 18% to just 3%.

“At UMMS, part of what we pride ourselves on is innovation and being at the forefront of transformative change in health care,” said Mohan Suntha, MD, MBA, the System’s President and Chief Executive Officer. “We believe this recognition underscores Gallion’s impact as a pioneering solution in health care supply chain innovation.”

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Gallion was developed in iHarbor, a wholly-owned subsidiary and the innovation center of UMMS. iHarbor is now bringing Gallion to the market, enabling other hospitals and health systems to realize similar benefits. The enterprise platform offers robust analytics, giving supply chain teams unparalleled insight into cost management, contract competitiveness and compliance, and clinical quality outcomes.



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Maryland voters approve of Gov. Wes Moore, oppose raising taxes to improve deficit, Gonzales poll shows

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Maryland voters approve of Gov. Wes Moore, oppose raising taxes to improve deficit, Gonzales poll shows


BALTIMORE — More than 60% of Marylanders surveyed approve of the job Gov. Wes Moore is doing in office, while they are strongly against raising taxes to improve the state’s deficit, according to the latest Gonzales poll.

Maryland’s General Assembly is set to resume another legislative session on Wednesday, January 8.

The Gonzales poll was conducted between December 27 to January 4. The poll questioned 811 registered voters in Maryland, who indicated they are likely to vote in the next election.

The margin of error (MOE), per accepted statistical standards, is a range of plus or minus 3.5 percentage points, according to the Gonzales poll, and if the entire population was surveyed, there is a 95% probability that the true numbers would fall within this range.

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Gov. Moore’s approval

According to the Gonzales poll, 61% of Maryland voters approve of the job Gov. Wes Moore is doing, while 28% disapprove. The poll shows that 79% of Democrats and 75% of Black voters polled support Moore’s performance.

The poll also shows that 76% of voters polled in Maryland approve of the current governor.  

“Governor Moore’s overall job rating among Maryland voters (61% approval) is more than satisfactory, but within the number a softness of intensity (only 29% strong approval) is present that might pose issues in the future,” the Gonzales poll said.

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According to the Gonzales poll, 61% of Maryland voters approve of the job Gov. Wes Moore is doing, while 28% disapprove. The poll shows that 79% of the Democrats and 75% of Black voters polled support Moore’s performance.

Gonzales Poll

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Wes Moore vs. Larry Hogan

Fifty-two percent of voters polled said they would vote for Gov. Wes Moore if he were to run against former Gov. Larry Hogan, according to the Gonzales poll.

According to the poll, 38% would vote for Hogan and 10% are undecided. 

“These poll numbers are very similar to the election results two months ago, when former Governor Hogan vied for the open senate seat in Maryland,” the Gonzales poll states. “Former Governor Hogan has enjoyed a very distinguished career in politics, but his neither fish nor fowl style that served him so well during his tenure in office has become a touch passé in the current day political gestalt. His prospects next year, should he decide to run, will be determined largely by events beyond his control.”

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According to the Gonzales poll, 61% of Maryland voters approve of the job Gov. Wes Moore is doing, while 28% disapprove. The poll shows that 79% of the Democrats and 75% of Black voters polled support Moore’s performance.

Gonzales Poll

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Raising taxes to improve state deficit?

Maryland voters surveyed by the Gonzales poll strongly oppose raised taxes to deal with the state deficit.

Maryland lawmakers face a budget outlook worse than during the Great Recession in 2008-2009, with a $2.7B budget deficit for the next budget year, which begins July 1, 2025.  

Only 17% said they support the state income tax increase, while 60% are against the motion. Fifty-five percent of voters polled strongly oppose a sales tax hike, while 65% strongly oppose an increase in the state property tax.

“Voters constantly express a willingness to pay taxes for needed services like transportation and public safety, but not for a problem they believe their elected representatives created,” the Gonzales poll said.

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Gonzales Poll


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Gonzales Poll


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Gonzales Poll

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