Augusta, GA
I-TEAM UPDATE: Silent Alarms continue inside the Augusta Fire Department
AUGUSTA, Ga. (WRDW/WAGT) – A system that’s supposed to get help to you faster but instead is causing calls to go unanswered and delays with deadly outcomes for taxpayers in Richmond County.
For the past six months, the I-TEAM has been investigating Augusta’s 911 dispatching for fire stations across Richmond County.
It’s raising the question: How do you know if first responders will show up when it’s you and your family calling for help?
That was the reality for Waralene Currie, who lives in Richmond County.
An early morning emergency is now a blur for her. She can’t remember much — because she wasn’t awake when first responders arrived at her home.
FULL I-TEAM COVERAGE:
A 911 report sheds light on what happened that morning her family called 911 for help. She was unconscious and her family was doing CPR while waiting for first responders to arrive, according to the report.
“They didn’t think that I was going to pull through,” said Currie.
On August 31, 2022, at 1:50 a.m., Currie’s family called 911 for help as she was having a heart attack. 911 dispatchers send an ambulance and firefighters trained as EMTs.
It takes 11 minutes for dispatch to notice Augusta Fire Station 16 isn’t responding, according to 911 documents and dispatch radio traffic. After those 11 minutes pass by — dispatch calls for Engine 16 twice in a matter for 35 seconds.
Engine 16 was the initial unit called to Currie’s home.
Another five minutes tick by, but 911 has to dispatch to a completely different station. Engine 6 responds to the call instead.
After being dispatched, Engine 6 radios to dispatch asking if 16 is responding to the call. Dispatch responds saying, “That’s affirmative but they weren’t acknowledging Purvis. I couldn’t get ahold of Engine Company 16. Engine 6, we were trying to call them on the telephone. They’re not answering.”
23 minutes go by before firefighters finally arrive at Currie’s home.
The I-TEAM reviewed 911 records and found Engine 16 never received the emergency call. Dispatch manually called the station landline, but no one heard it.
“By the time I got to the hospital, I had had a stroke along with a heart attack and was in there for a week,” said Currie.
Currie’s case is one of at least 139 dispatching errors discovered by the I-TEAM. That includes everything from car accidents to fires and medical emergencies, like the one experienced by Currie.
“In my case, it could’ve cost me my life,” said Currie.
For Tommy Williams’ family, the price of the problem cost two lives. Our I-TEAM shared their story first on April 29, 2024.
Teresa Ingram and Rex Williams didn’t make it alive from a house fire. Both were found inside just steps from the front door and just across the street from Station 16, which never received the initial call from dispatch.
“It’s literally right across the street from the fire department,” said one 911 caller.
The I-TEAM found hundreds of emails within the Augusta Fire Department. Emails like one saying, “Engine 13 was dispatched over Purvis — and did not receive tones. There was a 16-minute response to a call that was 200 yards from the station.”
Another email wrote, “There was a network outage — and the internet was down for over three to four hours. During that time, Purvis failed to work. If you did not manually send the call, they never received it.”
Purvis is part of Augusta’s 911 response equipment. A dispatcher types in a location.
Purvis is supposed to then dispatch help based on the location and urgency of the emergency.
The data goes through an interface designed by Tyler Technologies. The I-TEAM has now learned the city may have known Tyler Technologies was a potential problem three years ago.
MORE FROM THE I-TEAM:
An email from September 2021 shows issues with Tyler Technologies’ CAD (Computer Aided Dispatch) interface when the Purvis System was being tested.
Purvis reached out to Tyler Technologies via email saying, “We obviously have been testing with Augusta Fire, and I am sensing their patience is wearing thin. But also, the next customer down the road, Nassau County Fire, is talking about canceling the project because this has been lingering for so long.”
The system failures have a face and a human cost. Through the I-TEAM’s open records request, we found out the Augusta Fire Department never tracked just how many times initial emergency calls went unanswered.
We know it was at least 139 calls because we confirmed that after spending four months reviewing county emails, but there could be more.
Currie’s case is a perfect example of the failure of this system. Her case may be a small percentage, but those are lifesaving services. These are things that people could die over, no matter if it’s one case or a thousand cases.
“It’s alarming. I would like to be able to call them and get the help that I need,” said Currie.
It appears the fire department only began to investigate after the I-TEAM started to investigate.
On March 12, 2024, James Perkins wrote, “As you may have heard, the news media is investigating calls that Purvis is not announcing. I would like to set up a meeting to discuss this and possibly reach out to Tyler and have them investigate. The latest incident occurred today for a working structure fire.”

Currie cherishes every day, but her sense of safety has been shaken since that morning two years ago.
The I-TEAM reached out to the Augusta Fire Department a handful of times for a sit-down interview with Fire Chief Antonio Burden.
They provided the I-TEAM a statement saying:
“Thank you for reaching out regarding the Augusta Fire Department. Chief Burden appreciates your interest in providing a comprehensive view of our operations to the citizens of Richmond County.
We believe our previous communications and the open records we have provided effectively demonstrate the Augusta Fire Department’s commitment to our dispatching system. Our mission is to keep the citizens of Augusta well-informed and to deliver professional and efficient emergency services, ensuring the protection of lives, property, and the environment within our community. At this time, we have no further comments on this matter. Thank you for your understanding and consideration.”
The I-TEAM previously reached out to Augusta Commissioner Catherine Smith-McKnight for comment on our ongoing investigation. She chairs the Public Safety Committee in Richmond County. She told the I-TEAM the issue would be brought up at a commission meeting on May 28, 2024.
The discussion of the I-TEAM report was moved to executive session. As of now, there has been no indication city leaders or fire officials have discussed our investigation in a legal meeting.
We’ll continue following this story and keep you updated as we uncover more information.
Copyright 2024 WRDW/WAGT. All rights reserved.
Augusta, GA
Popn’ Off Gourmet Popcorn opens on Broad Street in Augusta
AUGUSTA, Ga. (WRDW/WAGT) – A new gourmet popcorn shop has opened on Broad Street, bringing a Chicago-style twist to downtown Augusta.
Popn’ Off Gourmet Popcorn and Nuts, located at 716 Broad Street next to the Miller Theater, opened late last year. Owner Sheila Jones moved to Augusta from Chicago, where she said gourmet popcorn has a strong following.
“I’m from Chicago where gourmet popcorn is kind of a big deal,” Jones said.
Specialty flavors made in house
The shop offers specialty flavors including caramel, strawberry drizzle, peppermint, Oreo, green apple, and peanut butter — all made in house. Jones said the experience starts before customers even reach the counter.
“The smell is part of the experience. Green apple, strawberry, strawberry drizzle with chocolate. We have a new peanut butter flavor I just did,” Jones said.
A business built for family
Jones said her move to Augusta and her decision to open the business were driven by her son, who is on the autism spectrum. She said she believed he would be more comfortable in Augusta and wanted to build something that would benefit him long-term.
“I wanted him to have something when he gets older. He has a job already if he wants one. He already has a business,” Jones said.

Jones said starting the business has been harder than she expected. She handles most operations herself, with some help from family. She said the purpose behind the shop keeps her motivated.
“Coming into this every day is fulfilling because I built it. I’m building it and I just wanna see how high we’ll go,” Jones said.
Popn’ Off Gourmet Popcorn and Nuts is open Tuesday through Saturday from 11 a.m. to 7 p.m. The shop is also holding a pop-up Saturday at noon on Gordon Highway.
Here’s a link to their Facebook page: www.facebook.com/profile.php?id=61584084467886#
Copyright 2026 WRDW/WAGT. All rights reserved.
Augusta, GA
Deputy fired over on-duty sex with co-worker’s wife, documents show
AUGUSTA, Ga. (WRDW/WAGT) – A deputy was fired for having sex with another deputy’s wife while on duty, according to personnel documents from the Richmond County Sheriff’s Office.
And it’s not the first time his love life has raised questions − he left a job in Aiken County after a similar problem.
Sgt. Christopher Chavous was dismissed after the matter was reported by the deputy whose wife was allegedly having the relations with now-fired deputy, according to the documents.
Chavous admitted it when confronted by an investigator on Feb. 16, according to the documents.
He said he first slept with her before Christmas and had continued doing so at least one or two times a week, according to the documents.
He also admitted that he’d done so at least once while on duty, according to the documents.
The husband said he’d suspected for some time that his wife had been sleeping with another deputy, but he initially didn’t know who it was.

Eventually, the husband tracked his wife on his phone to an apartment he knew belonged to Chavous, according to the documents.
Additionally, the husband showed Sgt. Walter McNeil, who was investigating the allegations, a video he’d obtained that showed his wife standing in the doorway of the apartment while kissing Chavous.

The husband also provided additional images of his wife’s car at the complex, as well as Chavous’ unmarked patrol car there.
The husband “advised that he doesn’t feel comfortable with the fact that Sgt. Chavous is in a peer support role with the agency, and he sleeps around with other Deputies wives,” McNeil wrote.
When confronted by internal affairs, Chavous admitted he’d been sleeping with the other deputy’s wife for about a month and a half, according to the documents. Chavous said he was going through a divorce of his own, according to the documents.

“It is imperative for all employees of this agency to always demonstrate sound judgment, both on and off duty,” McNeil wrote in the report. “Additionally, staff members must conduct themselves in a manner that upholds the integrity and reputation of the Sheriff’s Office. The actions of Sgt. Chavous fell short of these established standards.”
The personnel documents state the final disposition for Chavous, who also runs the Support 1 charity: “Termination.”
In response to the action, Chavous told News 12:
“I will have to refer to this to my counsel. I am appealing the decision.”
He faces certain investigation by the state.
Anytime a law enforcement officer is fired in the state, it automatically triggers an investigation by the Georgia Peace Officer Standards and Training Council.
Here’s a look at his POST records so far:
News 12 learned that before he came to Richmond County, Chavous retired from the Aiken County Sheriff’s Office in 2023 after a complaint of an inappropriate relationship with a confidential informant.
These sex scandals seem to be a recurring problem for law enforcement agencies across the CSRA:
- In January, we reported that Aiken County Sheriff Marty Sawyer took action to demote two employees for allegedly engaging in an inappropriate sexual relationship while on duty, according to officials.
- In December, we reported that deputy Diana Santiago was arrested after admitting to an “intimate relationship” with a member of a gang and using Richmond County Sheriff’s Office databases to look up information for that member while on duty.
- In 2023, we reported that an open microphone in a patrol car revealed that two supervisors had sex during working hours. They were demoted.
- Two other Richmond County deputies were fired after their relationship was uncovered. They were fired not for the relationship but for lying about it.
- In 2023, we reported that a deputy had sex with a woman who’d called 911. He was put on probation for one year.
- In addition, Burke County Sheriff Alfonzo Williams has been involved in a lawsuit by a former employee who alleges he was involved in sexual harassment.
Copyright 2026 WRDW/WAGT. All rights reserved.
Augusta, GA
SAFETY ALERT: Recalled fried rice could have been sold in Augusta
AUGUSTA, Ga. (WRDW/WAGT) – Augusta-area residents could have purchased fried rice that was recently recalled because it may contain glass pieces.
The brand − Ajinomoto Yakitori Chicken with Japanese-Style Fried Rice − was sold at Costco, according to a recall letter received by a local customer.
Ajinomoto Foods North America in cooperation with the U.S. Department of Agriculture announced a voluntary recall of some lots because it may contain glass. The affected products have “best by” codes ranging from 110825 through 011227.
It’s the same recall that was issued a few days ago for store-brand chicken fried rice that was sold at Trader Joe’s stores.
Althogh the name is different, it all comes from Ajinomoto.
The Trader Joe’s version was sold in 20-ounce plastic bags. The affected packages have best-by dates of Sept. 8 through Nov. 17, 2026. The products are stamped with the establishment number P-18356 inside the USDA mark of inspection.

The problem was detected after four consumers complained of finding glass. No injuries have been reported. Consumers should avoid eating the product and throw it away or return it to the store where it was purchased.
Copyright 2026 WRDW/WAGT. All rights reserved.
-
World2 days agoExclusive: DeepSeek withholds latest AI model from US chipmakers including Nvidia, sources say
-
Massachusetts3 days agoMother and daughter injured in Taunton house explosion
-
Montana1 week ago2026 MHSA Montana Wrestling State Championship Brackets And Results – FloWrestling
-
Louisiana5 days agoWildfire near Gum Swamp Road in Livingston Parish now under control; more than 200 acres burned
-
Denver, CO2 days ago10 acres charred, 5 injured in Thornton grass fire, evacuation orders lifted
-
Technology7 days agoYouTube TV billing scam emails are hitting inboxes
-
Technology7 days agoStellantis is in a crisis of its own making
-
Politics7 days agoOpenAI didn’t contact police despite employees flagging mass shooter’s concerning chatbot interactions: REPORT
