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Augusta, GA

I-TEAM UPDATE: Silent Alarms continue inside the Augusta Fire Department

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I-TEAM UPDATE: Silent Alarms continue inside the Augusta Fire Department


AUGUSTA, Ga. (WRDW/WAGT) – A system that’s supposed to get help to you faster but instead is causing calls to go unanswered and delays with deadly outcomes for taxpayers in Richmond County.

For the past six months, the I-TEAM has been investigating Augusta’s 911 dispatching for fire stations across Richmond County.

It’s raising the question: How do you know if first responders will show up when it’s you and your family calling for help?

That was the reality for Waralene Currie, who lives in Richmond County.

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An early morning emergency is now a blur for her. She can’t remember much — because she wasn’t awake when first responders arrived at her home.

FULL I-TEAM COVERAGE:

A 911 report sheds light on what happened that morning her family called 911 for help. She was unconscious and her family was doing CPR while waiting for first responders to arrive, according to the report.

“They didn’t think that I was going to pull through,” said Currie.

On August 31, 2022, at 1:50 a.m., Currie’s family called 911 for help as she was having a heart attack. 911 dispatchers send an ambulance and firefighters trained as EMTs.

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It takes 11 minutes for dispatch to notice Augusta Fire Station 16 isn’t responding, according to 911 documents and dispatch radio traffic. After those 11 minutes pass by — dispatch calls for Engine 16 twice in a matter for 35 seconds.

Engine 16 was the initial unit called to Currie’s home.

Another five minutes tick by, but 911 has to dispatch to a completely different station. Engine 6 responds to the call instead.

After being dispatched, Engine 6 radios to dispatch asking if 16 is responding to the call. Dispatch responds saying, “That’s affirmative but they weren’t acknowledging Purvis. I couldn’t get ahold of Engine Company 16. Engine 6, we were trying to call them on the telephone. They’re not answering.”

23 minutes go by before firefighters finally arrive at Currie’s home.

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The I-TEAM reviewed 911 records and found Engine 16 never received the emergency call. Dispatch manually called the station landline, but no one heard it.

“By the time I got to the hospital, I had had a stroke along with a heart attack and was in there for a week,” said Currie.

Currie’s case is one of at least 139 dispatching errors discovered by the I-TEAM. That includes everything from car accidents to fires and medical emergencies, like the one experienced by Currie.

“In my case, it could’ve cost me my life,” said Currie.

For Tommy Williams’ family, the price of the problem cost two lives. Our I-TEAM shared their story first on April 29, 2024.

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Teresa Ingram and Rex Williams didn’t make it alive from a house fire. Both were found inside just steps from the front door and just across the street from Station 16, which never received the initial call from dispatch.

“It’s literally right across the street from the fire department,” said one 911 caller.

The I-TEAM found hundreds of emails within the Augusta Fire Department. Emails like one saying, “Engine 13 was dispatched over Purvis — and did not receive tones. There was a 16-minute response to a call that was 200 yards from the station.”

Another email wrote, “There was a network outage — and the internet was down for over three to four hours. During that time, Purvis failed to work. If you did not manually send the call, they never received it.”

Purvis is part of Augusta’s 911 response equipment. A dispatcher types in a location.

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Purvis is supposed to then dispatch help based on the location and urgency of the emergency.

The data goes through an interface designed by Tyler Technologies. The I-TEAM has now learned the city may have known Tyler Technologies was a potential problem three years ago.

MORE FROM THE I-TEAM:

An email from September 2021 shows issues with Tyler Technologies’ CAD (Computer Aided Dispatch) interface when the Purvis System was being tested.

Purvis reached out to Tyler Technologies via email saying, “We obviously have been testing with Augusta Fire, and I am sensing their patience is wearing thin. But also, the next customer down the road, Nassau County Fire, is talking about canceling the project because this has been lingering for so long.”

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The system failures have a face and a human cost. Through the I-TEAM’s open records request, we found out the Augusta Fire Department never tracked just how many times initial emergency calls went unanswered.

We know it was at least 139 calls because we confirmed that after spending four months reviewing county emails, but there could be more.

Currie’s case is a perfect example of the failure of this system. Her case may be a small percentage, but those are lifesaving services. These are things that people could die over, no matter if it’s one case or a thousand cases.

“It’s alarming. I would like to be able to call them and get the help that I need,” said Currie.

It appears the fire department only began to investigate after the I-TEAM started to investigate.

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On March 12, 2024, James Perkins wrote, “As you may have heard, the news media is investigating calls that Purvis is not announcing. I would like to set up a meeting to discuss this and possibly reach out to Tyler and have them investigate. The latest incident occurred today for a working structure fire.”

Joe Lewis Hills

Currie cherishes every day, but her sense of safety has been shaken since that morning two years ago.

The I-TEAM reached out to the Augusta Fire Department a handful of times for a sit-down interview with Fire Chief Antonio Burden.

They provided the I-TEAM a statement saying:

“Thank you for reaching out regarding the Augusta Fire Department. Chief Burden appreciates your interest in providing a comprehensive view of our operations to the citizens of Richmond County.

We believe our previous communications and the open records we have provided effectively demonstrate the Augusta Fire Department’s commitment to our dispatching system. Our mission is to keep the citizens of Augusta well-informed and to deliver professional and efficient emergency services, ensuring the protection of lives, property, and the environment within our community. At this time, we have no further comments on this matter. Thank you for your understanding and consideration.”

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The I-TEAM previously reached out to Augusta Commissioner Catherine Smith-McKnight for comment on our ongoing investigation. She chairs the Public Safety Committee in Richmond County. She told the I-TEAM the issue would be brought up at a commission meeting on May 28, 2024.

The discussion of the I-TEAM report was moved to executive session. As of now, there has been no indication city leaders or fire officials have discussed our investigation in a legal meeting.

We’ll continue following this story and keep you updated as we uncover more information.



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Augusta, GA

Augusta takes step to hire full time EMA Director

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Augusta takes step to hire full time EMA Director


AUGUSTA, Ga. (WJBF) – There can be big time disaster emergencies in Augusta, but an emergency management director is not a full-time position for the city.

“I think lessons learned from Hurricane Helene, we desperately need it as we try to recover our city as we try to prepare from the next storm,” said Mayor Garnett Johnson.  

The consolidation bill gives the mayor the authority to name an EMA director.

But for the last 20 years, the mayors have called on the fire chief to pull double duty while getting supplement pay.

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But at the Mayor Johnson’s request, commissioners have approved beginning the process to hire a full time EMA director.

“You want to make sure that when disasters come, we are 100 percent fully prepared,” said Commissioner Stacy Pulliam.

“A city our size deserves someone who is full time committed to that role that helps with our storm preparedness,” said Mayor Johnson.

But when commissioners approved this year’s budget in November, funding for a new EMA director was not a part of it.

“You talking about cutting budgets but yet you’re talking about increasing personnel. It comes with a cost,” said Commissioner Tony Lewis.

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“It will pay for itself as we go through this recovery for Hurricane Helene, as we try to see out grant opportunities and funding opportunities for reimbursement,” said the Mayor.

For sure the city has not seen its last emergency, now the city is seeking a permanent director to manage it.



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Augusta, GA

WATCH LIVE: How Augusta is preparing for icy winter blast

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WATCH LIVE: How Augusta is preparing for icy winter blast


AUGUSTA, Ga. (WRDW/WAGT) – Preparations are underway in Augusta for winter weather that’s expected to begin Friday morning.

Augusta Fire/EMA says they are working closely with county departments and preparing for the weather forecast to impact North and Central Georgia from 7 a.m. Friday to 7 a.m. Saturday.

“The system is expected to bring a mix of rain, freezing rain, sleet, and snow, beginning Friday morning and continuing through the evening, with hazardous travel and power outages likely,” the city said in a statement.

On Thursday, Georgia Governor Brian Kemp declared a statewide State of Emergency, effective immediately through Tuesday, Jan. 14.

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“The Georgia Department of Transportation, along with the Department of Public Safety, began treating roads early this morning to prepare for the approaching winter storm, and I’m asking all Georgians to help them do their jobs by limiting travel as much as possible in the coming days,” said Kemp. “Hazardous conditions, including ice and snow, can develop quickly and make travel very dangerous. Plan ahead and stay tuned to updates from state and local officials to ensure you and your loved ones remain safe while our first responders continue to work tirelessly throughout this weather event.”

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Ice accumulation is anticipated north of I-20, creating dangerous road conditions and the potential for widespread power disruptions. Freezing temperatures also increase the risk of hypothermia and frostbite for those exposed to the cold, according to Augusta officials.

The Georgia Department of Transportation began active brine operations overnight which continued Thursday morning across metro Atlanta and north Georgia. They say the application of brine will continue throughout Thursday in areas expected to be the most impacted by snow accumulation, sleet and freezing rain.

Crews are working 12-hour shifts and are prioritizing treating interstates, state routes, bridges and overpasses both north and south of and along I-20, according to the department.

Snowplow and removal crews and additional equipment will arrive Thursday and will respond in support of metro Atlanta crews when snow begins to fall, and active removal begins

City officials say the Emergency Operations Center is at Level 3 monitoring, ensuring all city departments are ready to respond.

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The Richmond County Sheriff’s Office will be conducting shelter checks, and the Marshal’s Office is on standby to assist as needed, according to officials. Augusta Utilities is protecting critical systems, issuing notices to help residents safeguard pipes, and preparing generators as well.

Augusta Engineering is pre-treating roads and preparing snow removal equipment, while Parks and Recreation is securing outdoor facilities and readying shelters for potential use.

City officials encourage you to avoid unnecessary travel and drive cautiously if travel is essential.

They also ask that you prepare homes by insulating pipes, securing outdoor items and assembling emergency kits. Check on vulnerable neighbors, and use generators safely to avoid carbon monoxide poisoning as well.

Shelters are available for those in need, including the Salvation Army Center of Hope, Garden City Rescue Mission and Augusta Rescue Mission.

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At this time, officials say no ID checks will be required for shelter access.

With the forecast of potential ice accumulation across the region, there is a possibility for fallen trees and downed power lines. If you come across either, the Georgia Department of Transportation asks that you do not cross them and report them to your local authorities or 911.

They say it’s best to turn around and take an alternative route and to not try to clear tree limbs or other debris from roads as live power lines might be tangled in debris and pose a deadly hazard.



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Augusta, GA

EXPOSED! Riverwatch flasher captured after being blasted online

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EXPOSED! Riverwatch flasher captured after being blasted online


The Riverwatch walker known for wearing skimpy clothing and flashing his package on the parkway has been identified as a registered sex offender from Augusta with multiple stints in prison for the most perverse sex crimes.

Timothy Kevin Marcus, 58, was arrested Wednesday afternoon by the Richmond County Sheriff’s Office. He is accused of two incidents of public indecency, one on Dec. 11 on Reynolds Street and again on Jan. 6 on Riverwatch Parkway.

The official charges are public indecency – 3rd offense, a felony punishable by imprisonment for up to 5 years each. Additional charges may follow, authorities said.

Marcus has five previous convictions for similar offenses, including a 2017 incident in Columbia County when he wore a kilt on Washington Road and exposed himself. He has convictions for child molestation, peeping Tom, and multiple public indecency from other parts of the state.

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In the 2017 case, Judge Michael Annis gave him a five-year sentence with the first four in confinement.

“The Sheriff’s Office is aware of the online social media footage circulating and is requesting that anyone with direct footage or additional information regarding any specific incident provide this information via email to the Sheriff’s Office,” a press release says, offering the email of pio@augustaga.gov

The man’s indecency has been posted all over social media. One resident said he was seen walking in a bodysuit pulled into a thong and exposing his buttocks with his full “wing ding on display.”

“Not a f**king care in the world,” the witness said. “Yes we called the police. Yes we gave footage. Yes others have apparently called the police before. Yes he has exposed himself to others countless times before and nothing has been done about it.”

The witness called it “terrifying.” She asked anyone walking the trails to be vigilant and aware.

WGAC’s Austin Rhodes has also blasted the man’s picture on Facebook, where he was shown both exposed from far away and with a body suit outlining his genitalia.

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“In an effort to curb confusion and be consistent, I am proclaiming that until this fool is officially identified by his legal name…he shall be known as… LiL’ NUBBIN!” Rhodes told his Facebook readers and radio listeners.

Sheriff Gino Brantley expressed his appreciation, stating: “I would like to thank our media partners and the citizens who provided the critical information that allowed us to swiftly apprehend this suspect. By working together, we can accomplish so much more for the safety and well-being of the residents and visitors of Augusta-Richmond County.”

Additionally, Sheriff Brantley extended his gratitude to the dedicated men and women of the Richmond County Sheriff’s Office, saying: “I would also like to thank the men and women in our agency who ensured this arrest was carried out in a timely and professional manner.”

Marcus is currently being held at the Charles B. Webster Detention Center.



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