Maine
A Maine cop warned of interpreter fraud 5 years ago. The state is just catching up.
The Bangor Daily News was the first to report this story. What you’re reading here would likely not be made public without the efforts of professional journalists asking questions, interviewing sources and obtaining documents.
In late 2020, a federal investigator identified a concerning pattern within MaineCare, the state’s Medicaid program: Providers were billing for suspiciously high levels of interpreter services in what appeared to be a pattern of waste, abuse or fraud.
Interpreter claims surged by 283% between 2011 and 2017, with costs rising from roughly $800,000 to over $4.1 million annually. The increase occurred even as the number of refugees and immigrants arriving in Maine declined. The investigator wrote a report for fellow police, taking a closer look at billing trends following the high-profile prosecution of two interpreters, two social workers and a counselor in 2019.
In the years since the report was written, prosecutors have not brought any additional criminal cases. Under state law, interpreters are not required to have licenses. Providers have also continued to bill MaineCare at similar annual amounts to those that raised the investigator’s suspicion.
The report, which was obtained by the Bangor Daily News along with a partial copy of a second memo from 2021 that validated the findings through an additional analysis, has never been disclosed before. The findings are coming to light in the wake of a federal inquiry by a Republican-led congressional committee into welfare fraud.
That probe began after Minnesota federal prosecutors in November charged dozens of people, largely from that state’s Somali population, with stealing hundreds of millions of dollars from social programs. The House panel’s inquiry recently expanded to include a Maine behavioral provider that serves immigrants and refugees, Gateway Community Services.
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On Tuesday, the Maine Department of Health and Human Services halted MaineCare payments to Gateway, alleging the company overbilled for interpreter services by more than $1 million. Gateway denies the state’s claim. Since May, the organization has faced allegations of overbilling from a former employee, first published by The Maine Wire, the media arm of the conservative Maine Policy Institute.
The 2020 report shows that concerns of systemic fraud in the MaineCare system among providers who serve the state’s immigrant population were raised years ago. It is unclear how state officials responded to it. Gateway was the second-highest biller for interpreter services in the past 10 years, state data show.
A spokesperson for Attorney General Aaron Frey said the office was aware of Pellerin’s memo and referred the BDN to a 2019 case as its most recent example of prosecuting MaineCare fraud. The U.S. attorney’s office has not prosecuted any healthcare fraud cases pertaining to interpreters in Maine since 2019.
The author of the report, Brian Pellerin, who wrote it while serving as an agent focused on Maine with the inspector general’s office of the U.S. Department of Health and Human Services, declined an interview. He is now the No. 2 to Cumberland County Sheriff Kevin Joyce.
His report followed Maine’s last round of prosecutions around MaineCare fraud centered on the state’s Somali community. Federal prosecutors found that two interpreters had targeted newly arrived refugees — largely from Somalia — and brought them to specific providers for care. Those providers then charged MaineCare for interpreter services that were either overinflated or never happened, then gave the interpreters a cut of the money.
One of the interpreters, Abdirashid Ahmed, was estimated to have made off with at least $1.8 million, prosecutors said. He pleaded guilty in 2019. Nancy Ludwig, Heather Borst, and Danielle Defosse-Strout, all of whom worked for Lewiston-based Facing Change, were the providers also convicted in the scam.
Pellerin suspected that the same scheme might explain the high billing levels for interpreter services he discovered across the system. His investigation looked at the number of claims filed, patients served, and the total amount of MaineCare dollars distributed by MaineCare for interpreter services each year between 2011 and 2019.
Over those years, the number of claims filed steadily rose, from 16,300 in 2011 to 43,806 in 2019, according to Pellerin’s report. At the same time, the total number of patients ebbed and flowed with a low of 2,856 in 2011 to a peak of 4,559 in 2016. Meanwhile, the number of newly arrived refugees stayed flat, then declined — a notable fact given that the scheme Pellerin suspected depended on recruiting new arrivals, according to the report.
When certain MaineCare providers became reliant on immigrants, the interpreters started making demands, Pellerin found. They would ask providers to bill MaineCare for more units of interpreting services than they actually did and negotiate illegal kickbacks outside the MaineCare fee structure. If providers wanted to continue making money, they would have to listen to the interpreters or else they would lose their patients, the report found.
Pellerin’s report did not mention the names of the specific providers whose billing levels indicated potential fraud, waste or abuse. He noted that the scams not only defrauded Maine’s taxpayer-funded health system but also hurt vulnerable refugees, saying bad actors were taking advantage of fellow members of the state’s Somali community by treating them as a “harvested commodity” with little regard for their actual health needs.
“These MaineCare beneficiaries are often newly arriving immigrants who are potentially receiving lifesaving or life-altering medical treatment,” the report said.
Instead, they were potentially receiving poor quality services, or none at all, he concluded. Ludwig’s trial presented examples of that potential harm. A Somali refugee testified that Ahmed had brought him to see Ludwig, a social worker, to treat a toothache and asthma, according to federal court documents. Another testified he didn’t know why he was brought to Ludwig.
It is not clear what happened after Pellerin completed his report. But the spending trends observed in Pellerin’s report remain true, according to a BDN analysis of MaineCare data obtained in a public records request.
In the last 10 years, providers filed more than 45,000 interpreter claims, totaling more than $41.4 million. Half of that money went to only a few providers. The BDN contacted the top 10 providers and asked if they had ever been contacted by federal law enforcement. Only two responded, with one of them saying they had not. (The BDN is not naming that provider because it has not been charged with a crime.)
The other, Gateway, said through a lawyer that it also had not been contacted in the last 10 years by federal law enforcement. The audit that prompted state officials to pause MaineCare payments to the company on Tuesday began in early 2023 and looked at claims submitted between 2021 and 2022, according to a notice of violation.
Prior to the announcement that the organization’s MaineCare payments had been suspended, the provider’s lawyer, Pawel Bincyzk, denied allegations of fraud or being aware of Pellerin’s report.
“Gateway stands by its previous statements on this issue and will continue to cooperate with the state as it has in the past,” Bincyzk said.
Maine is one of 18 states in the country that provides direct reimbursement for language interpreters under Medicaid. The state pays $20 per 15 minutes for interpreting, according to the MaineCare manual. Interpreters don’t bill the state directly. Instead, a provider such as a doctor or mental health counselor bills MaineCare for services rendered, as well as interpreting. The provider then pays the interpreter, according to state regulations.
When Pellerin’s report was written and still today, MaineCare’s manual says interpreters must hold a state license. DHHS reminded providers in 2021 that they were supposed to provide the interpreter’s appropriate certification and licensure, along with other documentation to prove their qualifications.
However, the state’s licensing office doesn’t oversee interpreters except for those focused on American Sign Language. In 2019, the Maine Legislature approved a measure that eliminated the licenses that governed other interpreters, getting rid of the mechanism to license foreign language interpreters despite the requirement in state regulations.
Maine DHHS follows the procedures outlined in the MaineCare manual and can do reviews after a payment is made, department spokesperson Lindsay Hammes said. That review typically includes documentation related to qualifications, date, time, and duration of service, language used and costs.
But the agency did not specifically answer questions about how many times its internal auditing unit has found billing violations for interpreter services. It also did not clarify how interpreters are supposed to be licensed as required by MaineCare when no specific foreign language licensure exists in Maine, other than saying it was under the purview of the budget department.
To address the issues, Pellerin’s report included several things the state could take to correct the programmatic weaknesses identified. Those included incorporating similar requirements and qualifications used by courts for interpreters and requiring interpreters to become MaineCare providers so they could bill directly. At a minimum, it could enforce the regulations in the benefits manual, the report said.
Even among the 18 states that directly reimburse interpreters, every state has slightly different regulations around qualifications, said Mara Youdelman, the managing director of federal advocacy for the National Health Law Program. After spending nearly two decades studying the issue, she helped create the only group in the country that can certify foreign language interpreters for work in healthcare. The certification has been available since 2009.
Youdelman helps track how the 18 states across the country utilize interpreters and the regulatory framework those states use. While the state of Maine is spending millions of dollars each year on interpreting, she cautioned that it can be hard to tell if something nefarious is going on. In fact, Maine’s model of having providers bill MaineCare for interpreting is common among the 18 states, she said.
While she’s looked at interpreting services for many years, Youdelman said she’s never heard of interpreters defrauding the system. She worries that some will use instances of fraud as an excuse to cut language services.
“The competency of interpreters is critical,” she said. “We really do need to make sure that interpreters are actually qualified to do the job, because if not, and we have ineffective communication, then medical errors occur, negligence occurs, malpractice occurs, and people literally die.”
Bangor Daily News investigative reporter Sawyer Loftus may be reached at sloftus@bangordailynews.com.
A new state report offers a series of recommendations to expand existing mobile home parks in Maine and build new ones, allow homeowners to obtain traditional mortgages at more favorable rates and overhaul the state’s oversight of parks.
The 30-page report, written by the Governor’s Office of Policy Innovation and the Future and mandated by legislation passed last year, is intended to be a blueprint for future proposals as lawmakers seek to protect the roughly 45,000 Maine residents who live in mobile home parks.
It will be presented to the Housing and Economic Development Committee this month.
Mobile home parks in Maine and across the country — often considered the last form of unsubsidized affordable housing — are increasingly being purchased by out-of-state investors who raise the monthly lot rents, in some cases doubling or tripling prices, according to national data.
Park residents, often low-income families or seniors on a fixed income, own their homes but not the land they sit on and residents are essentially helpless against rent increases.
“If they’re forced to lose their housing because the rents get too high, it’s hard to see where they’d be able to go,” said Greg Payne, senior housing adviser for the Governor’s Office of Policy Innovation and the Future.
The state is feverishly trying to build tens of thousands of housing units in the coming years, but Payne said in an interview it’s just as important to “protect the housing that we do have.”
“If we lose any of our affordable housing stock, that’s going to make our challenge even greater,” he said.
FINANCIAL ASSISTANCE FOR OWNERS, RESIDENTS
Many state officials would like to see more mom-and-pop or cooperatively owned manufactured housing communities, especially as the state tries to ramp up production.
But according to the report, the number of locally owned communities has been dwindling, and smaller owners and developers frequently struggle to increase available housing in their parks. Boosting supply could also help lower costs for existing residents.
As with all construction, it has gotten expensive.
“There are plenty of owners who I think would be willing to expand if the math worked,” Payne said. “If we’re able to help with that, it creates more units that we desperately need across the state and creates the opportunity to spread existing costs across more households.”
The report recommends, among other things, making it easier for park owners to access MaineHousing construction loans, which state statute currently prohibits.
The office also suggested developing a subsidy program that would give owners a forgivable loan if they agree to charge income-restricted lot rents to income-restricted households.
‘TOO GOOD TO MISS’
The report also recommends allowing mobile home buyers to take out traditional mortgage loans.
Historically, loans for manufactured homes have been titled as personal property or “chattel” loans, similar to cars. These loans, according to the report, typically have shorter terms, higher interest rates, fewer lenders to choose from and inferior consumer protection.
Over the years, construction technology and government regulations have evolved and factory-built houses are now often comparable to site-built housing, according to the report.
The price gap between the two is also narrowing, with many mobile homes selling for well over $200,000.
Payne said he spoke to an Old Orchard Beach resident whose interest rate is more than 11%, and is paying about $640 a month for a $60,000 loan, on top of her monthly lot rent. Comparatively, according to mortgage buyer Freddie Mac, the current interest rate on a 30-year mortgage is about 6.15%. That would save her hundreds of dollars a month.
“We don’t often have the opportunity to increase affordability and have nobody losing,” Payne said. “It’s an opportunity that could be too good to miss.”
‘SYSTEMIC LACK OF SUPPORT’
The report recommends an overhaul or “reimagining” of state regulation and oversight of mobile home communities to better serve residents.
Currently, the Maine Manufactured Housing Board is in charge of licensing and inspecting parks, while landlord and tenant issues and consumer protection claims are enforced by the Office of the Maine Attorney General or the court system.
But according to the report there is a “systemic lack of support” from state government in addressing some of the more common problems in parks — poor living conditions, untenable community rules and fees, disregard of state laws — and attempts to get help from either agency often result in referrals elsewhere.
“This pattern of circular referrals, rarely leading to support, often leaves park residents feeling isolated and unheard,” the report says.
The office recommends that the Legislature transfer the responsibility for certification, technical assistance and regulatory coordination from the Office of Professional and Occupational Regulation, where the board is currently housed, to the Maine Office of Community Affairs, which would also serve as a “first call” for residents seeking assistance.
Compliance with state rules would be handled by the attorney general’s office, which may need to find ways to provide more legal support to homeowners.
Finally, the report recommends directing more private resources toward supporting a housing attorney at Pine Tree Legal Assistance who has expertise in mobile home park issues.
LEGISLATIVE EFFORTS
Mobile home parks have been a hot-button issue in the last few Legislative sessions.
Lawmakers last year passed a series of bills designed to protect mobile homeowners, including one that gives park residents the “right of first refusal” if their community goes up for sale.
In addition to the recommendations outlined in the recent report, the state is seeking to collect more data about the state’s parks.
Historically, the Maine Manufactured Housing Board has not tracked whether the parks are owned by resident co-ops, out-of-state corporations or Maine-based operators. It also collected no information about how many lots are in each park, vacancies or average lot rents.
That information is now required in order to license a park.
Another bill, which has resulted in confusion and some retaliatory rent increases, requires owners to provide 90 days written notice of a rent increase and establishes a process for residents to request mediation if the increase is more than the Consumer Price Index plus 1%. While owners are required by the new law to act in good faith, they are not prevented from moving forward with an increase.
Efforts to institute statewide rent control failed in the last session, in part due to Maine’s long history of local control, but many communities, including Brunswick, Saco and Sanford, have passed rent control measures or moratoriums on rent increases as they grapple with how to protect residents.
The state report includes a model rent stabilization ordinance for municipalities but no mandate.
A group of recreational cannabis flower products purchased in October at Brilliant Buds in Bethel were fully compliant with state requirements.
The stickers for the “Find.” brand products displayed required warnings, strain names, potency values, processor license information and batch identifiers.
But when the recreational stickers were peeled back after being purchased on Oct. 24, medical cannabis labels were found underneath. The labels included Curaleaf’s Auburn facility address and medical-style batch data. Curaleaf is one of the largest multistate medical cannabis operators in the United States.
Was it a labeling error? Was the product for medical use instead of recreational? Was it simply a case of recycled packaging?
Those questions and more are at the core of labeling irregularities in Maine’s cannabis packaging, verification and retail compliance model: repurposed or mislabeled consumer packages can move through intake, stocking and point-of-sale without triggering an alert.
One recreational-use bag labeled “Turnpike Cookies” revealed a medical label beneath it printed with the strain “MAC 1.” A second bag of “Mintz Snackz” had the same label. In both cases, the originally labeled strain name was faintly visible through the sticker.
The discovery does not establish wrongdoing or intentional misconduct, but it does raise questions for consumers and regulators who may not necessarily be able to distinguish if a product on the shelf had an old label that was not properly removed or if the product was intended for one market but was being sold in the other without following all required rules.
In the case of the layered labels at Brilliant Buds, it was all legal. Maine’s recreational cannabis rules do not prohibit layered labels, and the final, visible sticker is treated as the compliance record at retail.
With labels from different regulatory programs remaining visible beneath a retail sticker, however, it has created confusion among consumers who want to know exactly where their cannabis is from and raised questions about packaging quality control.
Under Maine rules, the label itself is the mechanism by which retail compliance is communicated and enforced. The Office of Cannabis Policy allows multiple labels on a recreational package, provided required information is not obstructed.
Maine’s recreational cannabis program includes mandatory testing, track and trace, stringent labeling and universal symbols. The medical cannabis program does not require mandatory testing or track & trace.
Kaspar Heinrici, chief executive director of SeaWeed Co. in Portland, said the recreational cannabis market operates under a level of scrutiny that is often misunderstood by the public.
“There is still a misperception that cannabis operators are putting a plant into a bag with little oversight,” he said. “The reality is that regulated recreational operators are working with a level of organization, testing and standard operating procedures closer to the medical or financial services industries.”
TRACING CANNABIS
Maine’s recreational system requires cannabis sold at retail to be identifiable for recall purposes through batch information printed on the label.
Heinrici said Maine’s batch-based approach is intended to balance public health protections with operational practicality.
“If there is an issue with one unit of a product, it likely extends to the rest of the package and potentially the package it came from,” he said. “Being overly specific at the individual unit level is not going to provide additional benefit.”
At the retail shelf, compliance and recall depend on the accuracy of the information printed on the visible retail label. Inspection quality can vary depending on staffing levels, lighting, workflow and training. Batch numbers are often printed in small type.
The rule does not require individual retail units, such as eighths, quarters, ounces or pre-rolls, to carry a unique electronic identifier, radio frequency identification tags or scannable code. But it does for cultivation and wholesale inventory movement.
Maine uses Metrc (short for Marijuana Enforcement Tracking Reporting Compliance) a track-and-trace inventory system adopted in many cannabis jurisdictions.
Other states use different track-and-trace platforms. For example, Connecticut uses BioTrack. In Connecticut, each retail cannabis unit carries a printed unit identification number with a machine-readable barcode, as well as a QR code with a link.
” data-image-caption=”<p>A Curaleaf “Ched-R-Cheez” cannabis label from Connecticut shows a printed unit identification number with a machine-readable barcode and a QR code intended to link consumers to batch-specific test results. (Courtesy photo)
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A Curaleaf “Ched-R-Cheez” cannabis label from Connecticut shows a printed unit identification number with a machine-readable barcode and a QR code intended to link consumers to batch-specific test results. (Courtesy photo)Curaleaf is headquartered in Stamford, Connecticut, and operates more than 150 operates medical and recreational dispensaries nationwide.
Maine consumers do not have a comparable consumer-facing verification tool.
Heinrici said that while testing and traceability are essential, additional regulatory layers do not always translate into better consumer outcomes.
“The track-and-trace and testing requirements are important for public health, but they verge on being overly detailed and overly burdensome for the end consumer,” he said. “More regulation always comes with a cost, and that cost ultimately shows up at the register.”
SHIFTING MARKET IN MAINE
Curaleaf entered Maine in 2016 through its relationship with Remedy Compassion Center, one of the state’s original eight nonprofit medical cannabis dispensaries and the first to open under Maine’s medical program.
While Curaleaf exited recreational retail storefronts in Maine in 2023, citing competitive pressures, the company remained active in the state’s medical cannabis program as well as recreational cultivation and manufacturing.
It appears Curaleaf is dipping its toes back into recreational retail. In late November, job postings for Curaleaf-managed operations at Brilliant Buds in Bethel signaled a return through a licensed partner rather than a Curaleaf-branded store. Additional Curaleaf job listings in Bangor indicate a recreational retail component planned for that location.
Curaleaf did not respond to repeated requests for comment for this article. Attempts to seek comment from Brilliant Buds were also unsuccessful.
A reporter visited the Bethel store in person but was asked to leave upon entry. A follow-up phone call to the store and subsequent emails seeking comment were not answered.
Office of Cannabis Policy Data Analytics Director Eric Miller said recently that recreational sales are strongest in western and southern Maine, particularly in border-adjacent regions near New Hampshire, a factor that may help explain Curaleaf’s focus on Bethel.
John Hudak, the director of Maine’s Office of Cannabis Policy, said sales data suggest some border effects, but emphasized they are not the primary driver of Maine’s recreational market.
“I think New Hampshire is having an impact in York and Cumberland County, but it’s not the major driver of Maine’s cannabis economy,” Hudak said, adding that tourism and Maine consumers account for most recreational sales.
MEDICAL vs. RECREATIONAL
Maine regulates cannabis under three distinct frameworks: medical cannabis, recreational cannabis and hemp-derived products. Each system operates under different statutes, labeling rules, testing standards and tax structures.
Recreational cannabis is overseen by the Office of Cannabis Policy and is subject to labeling rules, mandatory third-party testing, Metrc oversight and a 10% excise tax. As of late 2025, Maine lists roughly 180 licensed recreational cannabis stores, along with 78 cultivation facilities and 81 manufacturing facilities statewide.
” data-image-caption=”<p>According to data from the Maine Office of Cannabis Police, monthly taxable cannabis sales in Maine show medical sales peaking earlier and then leveling off, while recreational sales rise steadily after legalization, narrowing the gap between the two markets from 2022 through 2025. (Rebecca Richard/Staff Writer)
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According to data from the Maine Office of Cannabis Police, monthly taxable cannabis sales in Maine show medical sales peaking earlier and then leveling off, while recreational sales rise steadily after legalization, narrowing the gap between the two markets from 2022 through 2025. (Rebecca Richard/Staff Writer)Maine’s medical cannabis program is also overseen, separately, by the Office of Cannabis Policy. Maine lists 86 active medical dispensaries and approximately 1,554 registered caregivers statewide. A medical cannabis caregiver is an individual or business authorized to grow and sell cannabis directly to registered patients, often operating at smaller scale and under less prescriptive labeling and testing rules.
“From a caregiver standpoint, testing and transparency matter because trust is everything,” said a Franklin County-area medical cannabis caregiver who requested anonymity. “Even unintentional confusion around labeling or testing can make patients question whether a product is safe.”
In July, cPort Credit Union notified many medical cannabis caregivers and caregiver storefronts statewide that their business accounts would be closed, citing evolving compliance expectations and regulatory risk. The decision did not apply to licensed medical dispensaries, which are subject to higher levels of oversight.
“Patients ask more questions now than they did a few years ago,” said the Franklin County caregiver. “Public perception around safety is shaped as much by labeling and communication as by the product itself.”
The labeling incident in Bethel illustrates a possible hole in Maine’s recreational oversight model. Cultivation and wholesale movement can be tracked with some accuracy, but at the retail shelf things can get much more dicey, relying on individual inspectors and label accuracy — rather than actual traceability.
At the point of sale, the sticker is the system. Against that backdrop, state regulators are continuing broader discussions about testing standards and consumer protection.
The Office of Cannabis Policy hosted a Cannabis Conversation on Testing Lab Standards on Dec. 22, hosted by director Hudak, which focused on how the state and the Maine Center for Disease Control and Prevention work together to ensure certified cannabis testing labs, examining laboratory procedures, oversight and public health standards. The video can be watched on Maine OCP’s YouTube page.
A major cryptocurrency ATM operator will pay $1.9 million to Maine residents who were defrauded by scammers using the company’s kiosks, according to a consent agreement with the state.
The agreement, between Bitcoin Depot and the Maine Bureau of Consumer Credit Protection, follows a two-year investigation that included the Office of the Maine Attorney General. It was signed in December and announced Monday.
Bitcoin Depot is based in Atlanta and operates over 25,000 kiosks in the U.S., Canada, Australia, Mexico and Hong Kong, according to its website. The company operated about 80 unlicensed kiosks in Maine — until the state passed emergency legislation in June to regulate virtual currency ATMs.
Bitcoin Depot’s website no longer lists kiosks in Maine. “They’ve been gone since last summer,” said Linda Conti, bureau superintendent.
Most of the company’s machines were in York, Cumberland, Kennebec and Penobscot counties, Conti said.
It’s unclear how many Mainers have been scammed through Bitcoin Depot kiosks, exactly where they were located or how much money each victim might receive.
“We will not know how much each refund will be until we have received and reviewed all of the claims,” according to information posted on the bureau’s website.
Claims must be filed on or before April 1, 2026, and may be submitted online. The bureau will begin issuing refunds in May.
INVESTIGATIONS UNDERWAY
The bureau said the scams involved transactions made at Bitcoin Depot kiosks, where people purchased cryptocurrency and deposited it into “unhosted wallets” provided by third-party fraudsters.
An unhosted wallet is a type of digital wallet that is hosted and controlled by a user, rather than by a financial institution, money transmitter, exchange or other virtual asset service provider.
Although Bitcoin Depot no longer has kiosks in Maine,nearly 100 other cryptocurrency ATMs are still operating across the state, Conti said, including CoinFlip, CoinStar and Coinme machines.
In March 2023, bureau investigators found that Bitcoin Depot kiosks in Maine appeared to provide money transmission functions and invited the company to apply for a money transmitter license, according to the consent agreement.
The company applied for a license that month, but the application wasn’t deemed complete until February 2025 and was denied in April 2025. Bitcoin Depot appealed the decision in May.
In July 2025, the bureau provided Bitcoin Depot with a list of consumer transactions at its kiosks in which Maine consumers may have suffered financial loss and harm as a result of third-party fraudsters.
As part of the consent agreement, Bitcoin Depot must send a $1.9 million check to Maine’s attorney general by Feb. 2 and has agreed to fully comply with Maine’s consumer protection laws as a now-licensed money transmitter.
Bitcoin Depot is still licensed to transmit funds in Maine through online transactions, Conti said.
The bureau continues to investigate other cryptocurrency kiosk operators, she said. “The kiosks are where the trouble happens,” Conti said.
CONSUMER PROTECTION
Gov. Janet Mills praised the bureau for securing an agreement with Bitcoin Depot “that will put money back into the pockets of Maine people who were defrauded by predatory third-party scammers.”
Mills urged all Mainers “to talk with their loved ones about the threats of scammers and precautions to take to avoid these cruel and often sophisticated schemes.”
Maine has recently adopted laws that protect consumers from third-party scammers, including the Maine Money Transmission Modernization Act, which the governor signed in 2024.
In June 2025, Mills also signed emergency legislation that limits daily transmission amounts from virtual currency kiosks, caps fees and exchange rates, and provides redress for consumers.
“Maine’s new consumer protection laws have allowed us to reach this consent agreement,” Conti said. “Whenever you have new technologies, you’re going to have people who are vulnerable and need to be protected.”
The laws include an unhosted wallet provision, which requires money transmitters to employ new technologies to ensure that Maine consumers own and control their virtual wallets.
To be eligible for a portion of the $1.9 million, claimants must have been a Maine resident between 2022 and 2025; used a Bitcoin Depot kiosk in Maine during that period to convert cash to cryptocurrecy; and deposited the cryptocurrency into an unhosted wallet provided by a scammer or third-party fraudster.
The full consent agreement and FAQs for consumers are available on the bureau’s website. For more information call 800-332-8529 or 207-624-8527.
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