Connecticut
Exclusive: CT Attorney General files lawsuit against Sunrun
HARTFORD, CT (WFSB) – Connecticut Attorney General William Tong is suing Sunrun, one the biggest solar companies in the country. The lawsuit also lists Sunrun’s affiliated marketing companies and two of its sales representatives.
Sunrun is a company the I-Team has highlighted before.
Since then, the I-Team has heard from 4 additional Connecticut homeowners unhappy with their Sunrun experience, including Lincoln Parker in Vernon.
Parker signed a contract with Sunrun in October 2023, and more than 30 panels were installed on his home shortly thereafter. By Thanksgiving, he started to notice something was wrong.
“Within a month my house was leaking, and then I had to argue with them for months and months for them to actually come out and repair the damages,” said Parker.
In April 2024, contractors came out to remove the solar panels and fix the roof. However, before the work could be finished, Parker received a ‘stop work’ order from the Town of Vernon. The letter said proper permits had never been pulled. The solar panels that were removed are still sitting under Parker’s back porch.
“I do not trust them to re-install my panels, and they are saying I cannot back out of the contract,” said Parker.
So far in 2024, the Connecticut Attorney General’s office has received 17 complaints about Sunrun.
“These are all very serious allegations and I had to act,” said Tong.
On July 15th, the state of Connecticut filed a lawsuit against Sunrun, Sunrun installation services inc., Bright Planet Solar, Elevate Solar Solutions LLC, Dakota Grumet and Sierra Howes.
The lawsuit alleges deceptive, unfair and otherwise unlawful sales practices. The 26-page complaint outlines a number of issues, including allegations of salespeople forging homeowners’ signatures.
“In one of these cases, it appears the salespeople actually forged this person’s voice using I don’t know how they did it, AI or some kind of computer-assisted forgery and actually forged this person’s voice,” said Tong.
Tong has previously sued Solar Wolf and Vision Solar. This new lawsuit is the third solar company the state has sued in the past 2 years.
“I’m disheartened to say it doesn’t say very good things about the industry,” said Tong. “All of these things make it really hard for people to trust the solar industry.”
Department of Consumer Protection Commissioner Bryan Cafferelli provided the below statement about the lawsuit:
“As more people consider solar power, it is critical that the companies that sell, finance, and install solar panels are acting ethically and fairly to consumers. We have received many complaints related to SunRun and other solar company actions. Thank you to the team at DCP that continues to work on this issue, and to the Attorney General’s office for taking on this case.”
DCP and the AG’s office work together when receiving complaints about solar companies. You can file a complaint with DCP online.
After the I-Team reached out, Sunrun called Lincoln Parker and agreed to terminate his contract.
“My experience with Sunrun is they just care about your money, and they don’t care about the quality,” said Parker
A Sunrun representative provided the below statement:
At Sunrun, we highly value each of our customers and pride ourselves on leading the industry in customer experience. Unfortunately, Mr. Parker has requested the cancellation and removal of his solar system, which we have agreed to.
Regarding the Attorney General’s lawsuit, the sales representatives and installation crews involved were not Sunrun employees. While Sunrun has in-house sales and installation teams, we also work with a network of experienced partners and subcontractors who have access to sell and install our products and services. We require all our partners to adhere to our strict code of conduct and high-quality standards. In these instances, the sales representatives and installation crews allegedly did not meet our expectations, which we are addressing through the lawsuit and otherwise. We are also actively working to resolve any remaining issues directly with the customers involved.
The I-Team put together a half hour special, “Going Solar”, looking into what you should know before signing up for solar energy. You can watch the full special here.
Copyright 2024 WFSB. All rights reserved.
Connecticut
Sleet, freezing rain leading to treacherous travel in parts of Connecticut
As the snow turns to sleet and freezing rain in parts of the state this afternoon, it is causing some treacherous travel on Connecticut roads.
The Connecticut Department of Transportation is reporting several crashes.
There are crashes on both sides of Interstate 691 in Meriden.
A tractor-trailer jackknifed on the eastbound side of I-691 between Exit 5 and 3, closing the left lane. On the westbound side, a single-vehicle crash closed the left lane.
There is a two-vehicle crash on I-91 North in Middletown between Exits 20 and 21. The left and center lanes are closed.
A multi-vehicle crash has closed lanes of I-84 East in Waterbury between Exits 25 and 25A. There is a second crash on I-84 East in Southington near Exit 30.
In Cromwell, a two-vehicle crash closed the right lane of Route 9 North in Cromwell.
On Route 9 South, a crash closed a lane on the southbound side.
Connecticut
The Great Westport Sandwich Contest kicks off with event at Old Mill Grocery
The Westport Weston Chamber of Commerce held a kick-off event at Old Mill Grocery on Monday for The Great Westport Sandwich Contest.
The contest runs throughout March with 21 restaurants, delis and markets competing in 10 categories to be crowned the best sandwich maker.
Residents can vote in the following categories: Best chicken, best steak, best vegetarian, best combo, best club, best NY deli, best pressed sandwich, best breakfast sandwich, best wrap, and best fish/seafood sandwich.
After people sample sandwiches, they can vote for their favorites in each category on the chamber’s website. They will also be placed into a drawing to win a free sandwich from one of the 10 winners.
“Of course, the goal is to have people come to Westport and check out restaurants, our markets and our delis. This is a great promotion. I mean it is a competition, but mostly it’s to bring people to the restaurants. It also gives a great community activity because they are the ones who get to vote who makes the best one,” says Matthew Mandell, the chamber’s executive director.
Winners will be announced in April and receive a plaque.
The chamber has held similar contests to determine what establishment has the best pizza, burger, soup and salad.
Connecticut
Lawmakers again push to restore Shore Line East service to 2019 levels
Connecticut lawmakers are again looking to restore Shore Line East rail service to its pre‑pandemic levels, a proposal that could add about 90 more trains per week.
Lawmakers are also weighing a separate cost‑saving proposal to shift the line from electric rail cars back to diesel.
The plan comes as ridership remains well below 2019 numbers, though state data shows those numbers have begun to climb.
The Department of Transportation provided the General Assembly’s transportation committee with the following data:
- 132 trains per week today versus 222 trains per week in 2019, according to the CTDOT commissioner.
- In 2019, most weekday SLE trains traveled between New Haven Union Station and Old Saybrook. This allowed SLE to operate with only five train sets in the morning and four train sets in the afternoon.
- It should be noted that 2019 SLE service levels were very different due to constrained infrastructure; 2019 service levels had a reduced number of SLE trains serving New London (13 trains per day Monday through Friday, as opposed to 20 today), while other stations had increased service (36 trains per day Monday through Friday, as opposed to 20 today).
“2019 levels beyond Old Saybrook to New London would require more crews and more train sets than were used in 2019, requiring significantly more financial resources,” the department wrote in its written testimony.
The department said the governor’s FY2027 budget does not include funding for a full restoration. In other words, even if the legislature requires additional trains, the funds are not included in the current financial plan.
Governor Lamont said on Monday to remember that the state subsidizes the line more than any other rail right now.
“There’s not as much demand as there are for some of the other rail services in other parts of the state, so that’s the balance we’re trying to get right,” Lamont said.
At a public hearing on Monday, concerns about the line’s reliability and schedule were a central focus in the testimony.
“We’re making the line less attractive, some would say. The schedules are very, very difficult to manage,” said Sen. Christine Cohen of Guilford, the co-chair of the committee.
The current schedule for eastbound morning commuters is difficult. The train either arrives in New London just after 7 a.m. or after 9 a.m.
“So obviously not really … conducive to a typical workday,” Cohen said.
Cohen, who represents communities along the line, said she continues to reintroduce the bill to expand service year after year, pushing the state to do more with the line.
She thanked the department for the work it was able to do with the recent funding to establish a through train to Stamford.
“What do we need to do, and what are the challenges that you face in terms of expansion at this time?” Cohen asked.
Commissioner Garrett Eucalitto responded that the biggest hurdle is the cost of labor and access fees to Amtrak, which owns the territory.
“The cost to provide rail service is very expensive,” Eucalitto said.
He said CTDOT knows the current schedule is “not ideal,” but the economics of a work-from-home society are difficult.
“People expect 100% of the trains that they had in 2019, but they only want to take it two days a week,” Eucalitto said.
Asked about the eastbound schedule, the commissioner explained Shore Line East still operates on a model that sends trains toward New Haven in the morning rather than toward New London.
Changing that would require more equipment, more crews, and a second morning operations base, as well as negotiations with Amtrak, which owns the tracks.
Amtrak is “protecting their slots to be able to run increased Northeast Regional service as well as increased Acela service,” Eucallito said. “They’re going to look at us and question, ‘Well, how does that impact our need for Amtrak services?’ They’ll never give you an answer upfront, it’s always: ‘show us a proposal and then they’ll respond to it.’”
Cohen, who chairs the Transportation Committee, touted how a successful Shoreline East benefits the environment, development along the line, and reduces I-95 congestion.
“We need to start talking about how much money this costs us and think about all of the ancillary benefits,” Cohen said during the hearing.
Cohen said there is multi-state support for extending the line into Rhode Island.
“We will need some federal dollars. But as you say, there are other businesses up the line in New London,” Cohen said. “We’ve got Electric Boat. We’ve got Pfizer up that way. If we can get those employees on the transit line, we’re all the better for it.”
Rider advocates said the issue is familiar.
“I’d rather see solutions, and not things that are holding it back,” said Susan Feaster, founder of the Shore Line East Riders’ Advocacy Group.
She said she worries the line is facing a transit death spiral, with reduced service leading to lower ridership and falling fare revenue.
“They have to give us the money,” Feaster said. “It shouldn’t have to be profitable.”
Like other train lines across the country, Shore Line East relies on subsidies.
“We’re not asking for everything to be done overnight, but just incrementally,” Feaster said.
The line received $5 million two years ago, which increased service levels.
The proposal comes as the state reviews whether to return to diesel rail cars that are more than 30 years old.
The state says the switch would save about $9 million, but riders have said it would worsen the passenger experience.
NBC Connecticut asked Cohen whether she’ll ask DOT to reverse that proposal.
“I really want to,” Cohen said. “I appreciate what CTDOT was trying to do in terms of not cutting service as a result of trying to find savings elsewhere. This isn’t the way to do it.”
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