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Wanted: more bosses on the shop floor

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Wanted: more bosses on the shop floor

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On the day of the US election this week, I was struck by a familiar sense of anxiety, dismay and dread.

This had almost nothing to do with the election and everything to do with my decision to spend time that day on the FT’s main news desk. 

In the interests of research, I wanted to see what the job of news editing looked like since I last worked on that desk in London many years ago. 

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Clearly much has changed since. The homepage is all-consuming; an entirely different team of editors handles the printed paper. But much is still the same, like the stomach-grinding anxiety about inserting an error in the rush to publish. And the heart-stopping fear of receiving a late, garbled story needing not so much editing as open-heart surgery. And the remorseless speed of the work.

“You all right?” muttered the news editor, a man I’ve known for close to 20 years, as I faffed about trying to log in to the first morning news meeting of top editors. Flustered, I finally got the sound on as he was explaining why I was there, whereupon I thanked him and called him Tim instead of his actual name, which is Tom.

This was a reminder of something I had forgotten in my years away from that work. It is so much harder than it looks from the outside.

The experience confirmed that business leaders who do what Boeing’s new chief executive, Kelly Ortberg, did the other week deserve much credit. 

When Ortberg set out his plans to restore faith in the beleaguered aerospace giant, he highlighted one in particular: putting executives on factory floors as part of “a fundamental culture change”.

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“We need to know what’s going on, not only with our products, but with our people,” he said. “We need to prevent the festering of issues and work better together to identify, fix, and understand root cause.”

This seems obvious for any company, let alone one reeling from the aftermath of two fatal crashes of its top-selling 737 Max aircraft.

Yet if it really were apparent, there wouldn’t be headlines whenever someone like Ortberg issues such an edict. Or Home Depot tells corporate office staff to work a full day at one of its stores each quarter, as it did this year. Or Uber’s CEO, Dara Khosrowshahi, reveals he has been moonlighting as a driver, as he did last year. 

Maybe more bosses than we hear about spend time answering customer complaints on social media, such as Greg Jackson, chief executive of the UK’s Octopus Energy power supplier. Or decide a human can adjust a car window seal faster than a robot by trying it himself on an assembly line, as Elon Musk did at Tesla. 

But I doubt it. For one thing, few CEOs are like Musk. Also, running a business is hard. It can be easy to get caught up in the daily crossfire of drama. When Khosrowshahi was driving a customer to the airport one night, he had to ignore what the Wall Street Journal said were frantic phone calls from his chief legal officer trying to tell him the company’s network had been hacked.

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It also takes a lot of confidence to expose yourself to the ridicule of underlings who know more about how a job is done, especially for CEOs unfamiliar with the industry they join.

But I suspect many executives shy away from the shop floor because they have succumbed to an aspect of power poisoning, or the way behaviour changes when you reach the top.

In this case, they think that, because they are in charge, they understand everything they need to know in order to lead well, even when they palpably don’t. Academics call this the fallacy of centrality and it can be a dismaying thing to watch. Ask any worker repeatedly asked to do something provably unworkable by a clueless boss. 

Of course, hands-on experience alone does not guarantee success. Laxman Narasimhan did 40 hours of barista training before taking over as CEO of Starbucks and last year said he would keep working behind the counter for half a day each month. He was ousted 17 months later. Falling sales and an activist investor will probably always beat even the finest Frappuccino technique.

pilita.clark@ft.com

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Read the Verdict in the Civil Case Against Amber Guyger

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Read the Verdict in the Civil Case Against Amber Guyger

Case 3:18-cv-02862-M Document 256 Filed 11/20/24
Page 3 of 7 PageID 7099
3. Question 3: Compensatory Damages
What sum of money, if any, would compensate Plaintiffs for injuries they suffered as a result of
Defendant’s conduct?
Claims of Estate of Botham Jean
(a) Mental anguish experienced by Botham Jean
between the time he was shot and his death:
$
2,000,000
(b) Loss of net future earnings by Botham Jean:
$
5,500,000
(c) Loss of Botham Jean’s capacity to enjoy life:
2,750,000
Claims of Allison and Bertrum Jean
(a) The value of the loss of companionship and society
sustained from September 6, 2018, to today
to Allison Jean:
(b) The value of the loss of companionship and society
that, in reasonable probability, will be sustained from
today forward
to Allison Jean:
(c) The value of the mental anguish sustained from
September 6, 2018, to today
500,000
2,000,000
to Allison Jean:
(d) The value of the mental anguish that, in reasonable
probability, will be sustained from today forward
to Allison Jean:
3
$
6,000,000
5,700,000

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Russia fires intercontinental ballistic missile at Ukraine for first time

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Russia fires intercontinental ballistic missile at Ukraine for first time

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Russia has fired an intercontinental ballistic missile for the first time since its full-scale invasion of Ukraine in 2022, following days of escalation in the conflict.

Ukrainian air defence forces said the missile, which did not carry a nuclear warhead, was fired alongside seven Kh-101 cruise missiles at the southern city of Dnipro.

The use of the ICBM comes after Ukraine launched US-made long-range Atacms missiles and British Storm Shadows at Russian territory in recent days.

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Responding to the Atacms strikes, Russia altered its nuclear doctrine to lower its threshold for first use. ICBMs are designed to carry nuclear warheads across continents, by contrast with so-called short- and medium-range missiles.

Their range of thousands of miles is far greater than that of missiles such as Atacms and Storm Shadows, which can travel 250km to 300km.

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Russia has previously used nuclear-capable missiles to hit Ukraine, albeit with shorter ranges. Russian forces have repeatedly fired ground-launched Iskander short-range ballistic missiles and the air-launched hypersonic Kinzhal missile, both of which are capable of carrying nuclear warheads.

Ukraine said it had intercepted six of the Russian missiles. It added that the ICBM had been launched from Russia’s southern Astrakhan region. It did not specify what kind of ICBM had been used.

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Two people were injured in the attack, according to local authorities.

This is a developing story

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Sarah McBride: Republican speaker backs proposal to ban transgender women from women's restrooms in US Congress, Sarah McBride responds | World News – Times of India

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Sarah McBride: Republican speaker backs proposal to ban transgender women from women's restrooms in US Congress, Sarah McBride responds | World News – Times of India

After House Speaker Mike Johnson indicated support for Republic proposal preventing Trans Congresswoman elected from Delaware Sarah McBride from using women’s restrooms in the Capitol , McBride said that she will use the men’s restroom on Capitol Hill. In her statement, she said that she is not here to fight about bathrooms but to fight for Delawareans.
She added, “I’m not here to fight about bathrooms. I’m here to fight for Delawareans and to bring down costs facing families. Like all members, I will follow the rules as outlined by Speaker Johnson, even if I disagree with them.”

She further said, “This effort to distract from the real issues facing this country hasn’t distracted me over the last several days, as I’ve remained hard at work preparing to represent the greatest state in the union come January.”
She stated, “Serving in the 119th Congress will be the honor of a lifetime and I continue to look forward to getting to know my future colleagues on both sides of the aisle. Each of us were sent here because voters saw something in us that they value. I have loved getting to see those qualities in the future colleagues that I’ve met and I look forward to seeing those qualities in every member come January. I hope all of my colleagues will seek to do the same with me.”
House Speaker Mike Johnson indicated support on Tuesday for a Republican proposal to prevent Representative-elect Sarah McBride, the first transgender woman elected to Congress, from using women’s restrooms in the Capitol. This restriction would take effect when McBride assumes office next year.
“We’re not going to have men in women’s bathrooms,” Johnson told The Associated Press. “I’ve been consistent about that with anyone I’ve talked to about this.”
The proposal, introduced by Republican Representative Nancy Mace of South Carolina, aims to prohibit lawmakers and House employees from “using single-sex facilities other than those corresponding to their biological sex.” Mace confirmed that the bill specifically targets McBride, who recently won the election in Delaware.
Democrats, including McBride, criticized the Republican initiative, labeling it as “bullying” and a “distraction.”
“This is a blatant attempt from far right-wing extremists to distract from the fact that they have no real solutions to what Americans are facing,” McBride said. “We should be focused on bringing down the cost of housing, health care, and child care, not manufacturing culture wars.”
The debate surrounding bathroom access for transgender individuals has gained significant traction nationwide and was a key point in President-elect Donald Trump’s campaign. Currently, at least 11 states have enacted legislation barring transgender girls and women from using female restrooms in public schools and, in certain instances, other government facilities.
Despite potential challenges, Mace expressed her determination to proceed. “If it’s not,” she said. “I’ll be ready to pick up the mantle.”

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