Picture credit score: Adobe Inventory/Oleksii.

In its efforts to modernize digital experiences for its residents, the Illinois Division of Innovation & Know-how (DoIT) is implementing Adobe Expertise Cloud and Adobe Doc Cloud. The state authorities is working to create constant, customized experiences for residents, reflecting at this time’s digital-first financial system.

“DoIT is dedicated to constructing an enterprise-class on-line expertise that helps the State of Illinois present extra equitable entry to state providers,” mentioned Brandon Ragle, assistant secretary at DoIT. “Adobe’s options give us the facility to shortly unify our state’s digital providers in order that we will acquire a greater understanding of our residents’ particular person wants and extra effectively ship essential assets on the proper time.”

Digital transformation will increase web site visitors and accessibility

Greater than 35 Illinois state net properties make the most of Adobe Expertise Cloud to optimize web sites and cell functions, ship dependable and safe experiences that present Illinoisans equal entry to state providers and knowledge. Collectively, Illinois’ digital transformation has accelerated, with newly onboarded businesses rising web site visitors by a median of 25 p.c. Preliminary company websites have reported as much as 63 p.c will increase in accessibility, just lately incomes the DoIT a 2022 NASCIO State IT Recognition Award primarily based on improved digital accessibility for residents and company employees with disabilities.

Using the complete capabilities of Adobe Expertise Cloud

With substantial quantities of visitors to most Illinois state businesses coming from cell units, the state is modernizing its digital ecosystem through the use of Adobe Expertise Supervisor functions together with Websites, Belongings and Types. These functions allow Illinois to carry extra company websites into an ordinary, scalable atmosphere, supporting straightforward creation of constant experiences that work seamlessly throughout all units and platforms. This atmosphere empowers Illinois to create and quickly deploy extra related, accessible and interesting content material for residents, whereas lowering time spent updating content material for desktop and cell units.

To additional refine its content material to greatest deal with the general public’s want for data on the state’s websites, DoIT has adopted Adobe Analytics to raised measure and reply to consumer interactions, and sooner or later will use Adobe Goal’s native AI capabilities to personalize and replace content material throughout the state’s digital properties. Moreover, some state businesses are utilizing Adobe Acrobat Signal, an Adobe Doc Cloud utility, to modernize and streamline the e-signature course of for paperwork.

“In at this time’s digital financial system, shoppers and residents anticipate high-quality on-line experiences which might be tailor-made to their particular person wants,” mentioned Loni Stark, vp of technique and product at Adobe. “With Adobe expertise, the State of Illinois and different governments can speed up digital modernization and ship customized content material and experiences at scale.”

Working collectively to ship outcomes

A few of the Illinois businesses presently utilizing Adobe Expertise Cloud embody:

• The State of Illinois, which modernized its public-facing web site Illinois.gov to create extra inclusive digital experiences for over 12 million residents. The brand new web site gives a digital “entrance door,” welcoming residents to simply and securely entry state providers.
• The Illinois Division of Employment Safety (IDES), which gives employment and unemployment providers, has considerably improved its web site’s consumer expertise. This has diminished telephone calls to company hotlines and diminished demand for in-person assist at company services.
• The Illinois Division of Public Well being (IDPH), which created a single, built-in and equitable digital expertise that can make it simpler for residents to navigate over 200 completely different public well being applications.
• The Illinois Division of Growing old (IDoA), which serves and advocates for older Illinoisans and their caregivers, has elevated its web site’s usability by 19 p.c, largely on account of Adobe Expertise Supervisor’s user-friendly, fashionable and scalable design framework.
• The State of Illinois’Coronavirus Response web site can quickly publish new pages and content material, in a number of languages, to make sure residents have equitable entry to probably the most up-to-date data and assets for COVID-19 testing, vaccinations and Restore Illinois plans.

To be taught extra about how Adobe’s FedRAMP-authorized cloud-based options are serving to different authorities businesses remodel their digital experiences, go to right here.