Connect with us

Cleveland, OH

Complaints pile up in Northeast Ohio against Legacy Cremation Services, a funeral provider with a troubled past

Published

on

Complaints pile up in Northeast Ohio against Legacy Cremation Services, a funeral provider with a troubled past


CLEVELAND, Ohio (WOIO) – Losing a loved one is never easy but imagine being suddenly charged double or a funeral home refusing to give you your family member’s ashes. It’s a reality for some consumers across the country and here in Ohio.

The company claims to be a family-owned cremation service close to home. On their website, they say they’re located in Cleveland, Lorain, Rittman, and Medina but 19 Investigates discovered that the business is not located in Ohio at all.

Andrea Healy’s mom had been in hospice for about a month, and she knew her mother didn’t have much time left. So, she started searching online for local funeral homes.

“We decided we were looking for someplace closer that could get there faster in a time of need, and it stated Rittman on the Legacy website, so we assumed alright they’re close,” Healy said.

Advertisement

She called Legacy Cremation Services and agreed to pay $995 for her mom to be cremated. She even sent over the paperwork in advance. When her mother passed the next night, the company told her they had lost her paperwork.

“I asked them to verify what their address was, and they said that they were no longer in Rittman so from there I said where is my mother going from there and they said to Cleveland, and I said Cleveland? That’s not what I planned on Cleveland,” Healy said. “They told me the price was now double after my mom passed that in order for them to come pick her up, I’d have to prepay everything.”

Then they told Healy and her daughter Jennifer Farver, that they couldn’t pick her mother up until the next morning.

“We were starting to feel this breakdown in trust but also felt like we had very little options at this point because it was getting later in the evening by the time she had passed and we were going through our own steps of grieving,” Farver said.

The Medina family knew something wasn’t right.

Advertisement

“The girl didn’t seem to know the name of the facility where my mother was going to just that I’m meeting a guy on 117th Street in some alley somewhere as far as I was, I didn’t know where I was going and it just seemed pretty shady,” Healy recalled. “Then they said that my mother was being stored in a storage warehouse garage at that point, I said you’re storing my mother in a garage?”

Thankfully, they realized in time and went with another funeral home.

“I’m very grateful,” said Healy. “I just felt scammed right off the bat.”

Sue McConnell, with the Cleveland Better Business Bureau, said they’ve received several complaints about Legacy Cremation Services.

“The kinds of complaints we’re getting from consumers are very serious,” McConnell said. “The fact that they’re representing themselves as being local, that they are quoting one price, and when the services are completed, the price that they say you have to pay is much higher.”

Advertisement

One woman from Stow said the company’s owner would not release her brother’s remains unless she paid 495 dollars more than the original quote.

She wrote, “The company did a ‘bait and switch’ as well as held the cremains of my late brother’s body as ransom unless I paid what he demanded.”

“Oh, it just breaks my heart, it just makes my head spin,” said Healy. “I can’t believe that they would hold someone’s loved one’s ashes hostage like that.”

A 19 Investigation revealed that although Legacy’s website makes it look like they’re local, they’re not. Their last known location was in Colorado.

19 discovered the company collects payment upfront from grieving families and then subcontracts the cremation services to local businesses. Investigators say that’s led to a lot of problems including sudden hikes in prices, mix-ups, not providing death certificates, and in some cases holding family member’s remains until they pay a higher price.

Advertisement

In 2022 the Department of Justice and the Federal Trade Commission sued Legacy Cremation Services and its owner AJ Damiano. The lawsuit was settled in 2023. The company was required to pay a penalty of $275,000 and to follow a strict set of rules.

“I mean how are they getting away with this?” Healy asked.

In 2023, the DOJ and FTC ordered Legacy and its owner Anthony “AJ” Damiano to disclose their physical location on their website, provide a price list online, and disclose upfront if their goods or services would be provided by a third-party company.

“Do you feel like the company misrepresented themselves?” 19 Investigator Kelly Kennedy asked Farver. “Do you feel like they made it seem like they were local, and they didn’t indicate that they were using any third parties?”

“Absolutely,” Farver said. “I had no idea third parties were involved at all. I think as soon as the address situation came up that was the first red flag. It didn’t sound like they had the information at their fingertips which started to set off some alarm bells.”

Advertisement

19 Investigates spoke with Rebecca Plett an attorney with the FTC.

“Legacy was misrepresenting their location to holding itself out to be a local funeral home when in reality it did not own or operate any funeral homes and then we also alleged that Legacy in some instances was withholding cremated remains from people as a way to get people to pay the higher prices that people previously didn’t know about so we alleged that that was unfair,” said Plett, Attorney with the Division of Marketing Practices in the Bureau of Consumer Protection at FTC.

“It says it’s a family-owned, close-to-home funeral home and there’s nothing about third parties on there. Is that going against the ruling?” Kennedy asked Plett.

“So, I can’t comment on their current conduct,” Plett said.

The funeral business was a family business for the Damianos. It started in South Florida with Joseph Damiano and his son AJ Damiano.

Advertisement

In 2002 Joseph was sued for illegally providing bodies for embalming classes at Lynn University in Florida without the family’s permission.

His son AJ was accused of fraud in Florida in 2001. AJ pleaded guilty to operating without a license and Florida banned him from the funeral business for a decade.

Then the family took their business online, setting up websites for Heritage Cremation Provider and Legacy Cremation Services.

“They need to be shut down; this needs to go nationwide,” said Healy.

I discovered Damiano Senior has since passed but his son is still running the business.

Advertisement

“That’s who I was speaking with that said their name was AJ,” Healy said.

This company has been fined in California and Oregon, and in Florida, Tennessee, and North Carolina, they’ve been banned from operating completely.

McConnell hopes some action will be taken against the company in Ohio.

“I mean, if this company is providing very poor service, and there are complaints that are racking up, and they have all these issues elsewhere, it certainly could be something that and law enforcement agencies should take a closer look at,” McConnell said.

Kennedy called Damiano.

Advertisement

The person who answered the phone claimed their name was John. He wouldn’t tell us his last name and became very defensive. He claimed all the accusations were false. Then he hung up the phone.

19 also reached out to the DOJ, they told us they could not comment on this matter.

If you believe you may have been a victim of this company – report it to the Federal Trade Commission, the Better Business Bureau, and the Ohio Attorney General’s Office.



Source link

Advertisement

Cleveland, OH

Snow keeps stacking up: See early city-by-city totals as parts of NE Ohio near 8 inches

Published

on

Snow keeps stacking up: See early city-by-city totals as parts of NE Ohio near 8 inches


CLEVELAND, Ohio — Snow piled up fast across parts of Northeast Ohio over the past 24 hours, with some snowbelt communities already seeing 6 to 8 inches even as lake-effect snow continues to fall.

Those totals, released by the National Weather Service on Sunday morning, reflect snowfall from Saturday into early Sunday.

Reports collected between 6 a.m. and 9:30 a.m. Sunday showed 7 inches near Strongsville, 6 inches near Bath, and 7.5 inches near Newbury in Geauga County.

Those early totals, however, do not tell the full story. Lake-effect snow remains ongoing Sunday and is expected to continue into Monday, meaning additional accumulation is likely in many areas.

Advertisement

Forecasters say snow will be steady to heavy at times through Sunday evening, as cold, moisture-rich air remains locked over Lake Erie.

Many Northeast Ohio locations are expected to see 3 to 6 inches of additional snow through Monday morning, with higher totals possible where lake-effect bands persist the longest.

The greatest risk for heavier additional snowfall on Sunday — potentially 5 to 8 inches — includes northern Lorain, southwestern Cuyahoga, northern Medina and central Summit counties, along with portions of the primary snowbelt east of Cleveland.

Read more: Lake-effect snow machine continues Sunday: 5-8 more inches could hit some areas

Within the strongest bands, snowfall rates could reach around 1 inch per hour on Sunday, quickly reducing visibility and making travel hazardous.

Advertisement

Gusty winds, with gusts up to 35 mph near Lake Erie, may also lead to blowing and drifting snow.

It will remain bitterly cold, with highs Sunday only reaching the mid-teens to mid-20s, and subzero wind chills possible at times into Monday.

Reported snowfall totals

(Measured between 6 a.m. and 9:30 a.m. Sunday)

Cuyahoga County

  • Lakewood: 2.7 inches
  • Parma: 3.2
  • Richmond Heights: 2.0
  • Shaker Heights: 2.5
  • Strongsville: 7.0
  • University Heights: 3.6
  • Westlake: 3.9
  • Woodmere: 3.8

Geauga County

  • Auburn Corners: 4.3
  • Middlefield: 4.0
  • Newbury: 7.5

Lake County

  • Madison: 1.3
  • Mentor-on-the-Lake: 1.6
  • Willoughby: 0.5

Lorain County

  • Amherst: 3.5
  • Avon: 3.7
  • Elyria: 2.5
  • Lorain: 2.0
  • North Ridgeville: 3.8
  • Oberlin: 1.0–2.4
  • Vermilion: 2.7

Medina County

  • Homerville: 1.7
  • Medina: 2.8–3.5
  • Spencer: 2.1
  • Wadsworth: 3.3

Portage County

  • Craig Beach: 2.0
  • Kent: 3.0–3.5
  • Mantua: 5.0
  • Ravenna: 2.8–3.0
  • Streetsboro: 3.4
  • Windham: 2.5

Summit County

  • Barberton: 2.5
  • Bath: 6.0
  • Copley: 4.2
  • Macedonia: 4.1
  • Munroe Falls: 3.5
  • Reminderville: 4.5
  • Stow: 2.5
A map shows snowfall totals reported across Northeast Ohio as of Sunday morning, after some communities picked up more than 7 inches of snow in the past 24 hours.Cleveland NWS



Source link

Advertisement
Continue Reading

Cleveland, OH

Abrupt funding freeze leaves Ohio manufacturing programs with uncertain future

Published

on

Abrupt funding freeze leaves Ohio manufacturing programs with uncertain future


CLEVELAND — On Friday, Ohio’s Manufacturing Advocacy and Growth Network, known as MAGNET, learned that its public funding had been frozen, effective immediately.


What You Need To Know

  • Funding for Ohio’s Manufacturing Extension Partnership programs have been abruptly pulled, leaving six non-profits without $14.6 million in public funding
  • MEP programs aim to assist small to medium sized manufacturers grow and remain competitive
  • The freeze was announced due an ongoing audit, but local MEP programs says they have complied with the audit and the results of the audit have not been made available to them 

“I was initially shocked. Immediately after it, it was action mode: how do we get to all the people that understand how important it is and what’s at stake?” said Ethan Karp, President and CEO of MAGNET. 

“We help small and medium manufacturers, as a nonprofit, grow,” Karp explained. 

The Cleveland-based nonprofit has assisted local manufacturers for over 40 years. This includes helping them implement new technology to stay competitive, providing workforce training to help fill positions in manufacturing, and helping companies create prototypes. 

“That’s a start-up who has an idea on the back of their napkin that makes changing air filters easier,” Karp said. “This space we would actually prototype for those companies.”

Advertisement

They get state and federal funding through Ohio’s Manufacturing Extension Partnership Program, or MEP program, which funds six similar organizations throughout the state that aim to assist local manufacturers. 

The funding freeze was announced in a letter from the National Institute of Standards and Technology, the federal agency that funds Ohio’s Department of Development. The Ohio Department of Development is the department that runs the MEP program.  

In the letter, the NIST cites an ongoing audit as the reason for the freeze.

“Preliminary findings in connection with an active financial assistance audit being performed by the DOC Office of Inspector General (OIG) which identifies various instances of material noncompliance by the Recipient and/or its Subrecipients, several of which were confirmed by the Recipient or the applicable Subrecipient.” – Letter from NIST to Ohio’s Department of Development announces funding freeze

The audit of Ohio’s MEP program started over a year ago, and the results aren’t set to be published until Spring 2026. 

Advertisement

The letter specifically cites three MEP programs for misreporting income. MAGNET is not one of the programs mentioned specifically in the letter. 

One program that is mentioned is the Center for Innovative Food Technology (CIFT). In the letter announcing the freeze, CIFT states:

“CIFT did not report 2.3 million in unreported program income on the earlier five-year award. CIFT has acknowledged at least 1.8 million is unreported program income.” 

CIFT President and CEO Rebecca Singer denies any wrongdoing and says the discrepancy is because of unclear guidelines about what a program should report as income.

“CIFT has fully cooperated with the audit and the statements are misleading and inaccurate,” Singer said in a statement. “Any issues that occurred were administrative in nature and we are prepared to address them once a drafted report is provided. There is consistency in the findings among the organizations further demonstrating lack of clarity and understanding on administrative reporting. Several OIG audits of other state programs have noted under-reporting of program income but they have been given the opportunity to counter findings.”

Advertisement

Singer said that the typical process of an audit has not been followed, and CIFT did not see a draft of the audit and respond, which she said is the standard process for a financial audit. 

According to Singer, because of the freeze CIFT lost $1.6 million in public funding and, as a result, they are suspending operations on Monday, Dec. 15. Singer said 13 employees will be affected as well as 22 businesses that rely on CIFT’s mini food processing kitchen, which allows them to make their products to sell at retail outlets. 

With the freeze of federal funds, the state of Ohio has also frozen its portion of funding to the MEP program. 

In a statement, Mason Waldvogel, the Deputy Chief of Media Relations for Ohio’s Department of Development, explains that the state funding is tied to federal funding. 

“The majority of state funding provided to Ohio MEP partner organizations consists of matching dollars, which cannot be spent without corresponding federal funds. Therefore, the Department of Development has suspended the program at the state level.”

Advertisement

The freeze affects roughly $14 million in funds to Ohio manufacturing nonprofits over the next year, with MAGNET receiving $5.9 million of those funds. 

Karp said MAGNET has been complying with the audit and is frustrated the freeze was started before there had been communication with the MEP programs about the findings. 

“If there is an issue, then you need to tell somebody there is an issue and give somebody a chance to fix it. In this case, there’s nothing for us to fix because we don’t know what, or if, there are findings and a report. That lack of transparency, that lack of process makes no sense,” Karp said. 

Karp said the funding cut-off will change how MAGNET functions, prompting decisions to be made about potential lay-offs of their staff of roughly 75 people. 

“We’re going to have to structurally make huge changes at MAGNET to continue at a much smaller scale,” Karp said. 

Advertisement

According to Karp, approximately 35% of their budget comes from state and federal funding. The rest is from a private industry that pays for MAGNET’s services. However, Karp said they can only provide many of those services because of their public funding. 

“Helping people understand that the investment that the state and federal governments have been making for 40 years, this is a 40-year partnership — shouldn’t be turned off at a moment’s notice, depriving all these people and companies of necessary support.”

This funding freeze could impact the manufacturing sector in Ohio. 

“We’re saying we want to restore manufacturing? Well this is not how you restore manufacturing. This is not how you bring jobs back from overseas; we are actually going to be cutting Ohio jobs as a result of this decision,” said Jack Schron, President of Jergens Incorporated, a Cleveland-based manufacturer.

Schron sits on MAGENT’s board and has used its resources to test out Jergens products. 

Advertisement

Micheal Canty, president and CEO of Alloy Precision Technologies, said the freeze will impact small and medium-size companies the most. 

“I think it will be devastating to manufacturing,” Canty said. “If MAGNET and all the MEP’s are gone, then a lot of those projects to develop and promote smart manufacturing and manufacturing in general go away.”

Karp said the irony is that MAGNET’s goals align with the current administration’s efforts to make U. S manufacturing more competitive. 

“I desperately want tariffs to help companies. Every single day I am out there talking about how we need to compete against international sources and how our companies need to be the most technologically advanced in the world. It is the same thing the Trump administration says, and we are totally aligned. So it is ironic that this is happening to us now,” Karp said.



Source link

Advertisement
Continue Reading

Cleveland, OH

When will snow start in Northeast Ohio? Latest timing and snow map

Published

on

When will snow start in Northeast Ohio? Latest timing and snow map


CLEVELAND, Ohio — Snow will impact Northeast Ohio this weekend, and the timing for when it begins will vary depending on your location.

Forecasters say lake-effect snow will spread across the snowbelt of Northeast Ohio through early Saturday afternoon, while a clipper system from the southwest will bring a broader area of accumulating snow to inland areas later Saturday.

As a result, a lake-effect snow warning has been issued for Cuyahoga, Lake, Geauga and Ashtabula counties, while a winter weather advisory has been issued for the rest of Northeast Ohio.

Once snow begins accumulating, travel conditions are expected to deteriorate quickly, with slick roads and reduced visibility likely. Motorists can check ohgo.com for the latest road conditions.

Advertisement

The latest snow timing across Northeast Ohio

The first impacts will be felt in the primary snowbelt, where lake-effect snow will develop by early afternoon. Northeastern Cuyahoga County and much of Ashtabula, Lake and Geauga counties could see snow begin before 2 p.m. Saturday, according to the National Weather Service in Cleveland.

Between 2 and 5 p.m. Saturday, accumulating snow will approach from the southwest and spread into areas outside the snowbelt. By Saturday afternoon and evening, snow is expected to become more widespread across much of the region.

Latest snow map: What it shows

Map of Northern Ohio and Northwest Pennsylvania with blue, yellow and orange shading showing expected snowfall amounts, Dec. 13-15
The latest map from the National Weather Service shows how much snow will fall through Monday morning. The primary snowbelt east of Cleveland is expected to see the highest total accumulations, with up to 10 inches possible in some areas.Courtesy National Weather Service

The newest snow map from the weather service shows little change to expected snowfall, with higher amounts in the snowbelt and lower totals farther inland.

Most communities outside the primary snowbelt are expected to see 1 to 4 inches of snow from Saturday’s system, while 5 to 10 inches remain possible in the snowbelt through Sunday night. The highest totals are most likely east of Cleveland, where lake-effect snow is forecast to persist the longest.

Snow continues into Sunday

Snow will not end once Saturday’s system moves through. As bone-chilling Arctic air moves across Lake Erie, conditions will remain favorable for lake-effect snow to continue into Sunday.

The primary snowbelt is expected to bear the brunt of the impact, where persistent or occasionally shifting snow bands could continue producing accumulating snow. Areas outside the snowbelt could also see additional accumulations Sunday as lake-effect bands push inland at times.

Advertisement

Forecasters warn snowfall rates could reach 1 to 2 inches per hour within stronger bands, leading to rapidly changing conditions.



Source link

Continue Reading
Advertisement

Trending