Finance
Library Representatives Are No Shows at Finance Committee Meeting – Amherst Indy
Future of Cherry Hill Golf Course Discussed
Report on the Meeting of the Amherst Finance Committee, September 3, 2024
by Art and Maura Keene
This meeting was held over Zoom and was recorded. It can be viewed here.
Present
Bob Hegner (Chair, District 5), Cathy Schoen (District 1), Andy Steinberg (at-large), Mandi Jo Hanneke (at-large). Nonvoting members: Bernie Kubiak and Thomas Porter.
Staff: Athena O’Keeffe (Clerk of the Council), Melissa Zawadski (Finance Director), David Ziomek (Assistant Town Manager), Reynaud Harp (Recreation Director), Holly Drake (Comptroller)
Public Comment
Three members of the public offered comment, all in opposition to the Jones Library project. Janet Keller asked the committee to “consider the long-term costs of expanding the Jones Library and competing critical needs to repair and replace other Town buildings, roads, and infrastructure.” Maria Kopicki wondered how the committee would “square the circle” of a project costing $7 million mo43 than authorized borrowing with value engineering far less than that amount. Arlie Gould expressed concern over the loss of the Historic Tax credits and high risk of losing NEH and HUD grants totaling another ~$2 million.
Finance Committee Receives Limited Update on Jones Library Building Project
The committee had last discussed the Jones Library Building Project prior to the Town Council’s vote in December 2023 to authorize an additional $10 million for a total of $46.1 in debt authorization for the project. Since then, a single bid was received in April 2024 that was rejected because it was nearly $7 million higher than the authorization. The Library Trustees and Town Manager gave the go ahead to ask for a six month extension from the Massachusetts Board of Library Commission (MBLC) to pursue a rebidding process this fall after value engineering to decrease the cost. The Town Manager signed a contract with the design team from Finegold Alexander Architecture (FAA) for approximately $500,000 to do the redesign with the understanding that the town would be reimbursed from the Jones endowment. An original value engineering list approved by the Jones Library Building Committee totaled ~$2.9 million but approximately half of that has since been reinstated due to concerns of donors, the Design Review Board, the Planning Board, and the Amherst Historical Commission. It has also come to light that $1.8 million in Historic Tax credits that have been counted toward fundraising have been denied (twice) by the Massachusetts Historical Commission. The library remains $900,000 in arrears of its promised $2 million reimbursement to the Town due at the end of January 2024. None of these developments were discussed at the meeting.
Finance Director Melissa Zawadski provided a single document which she stated was based on information provided by the library team. The figures provided indicated that nearly $7 million was still needed in fundraising to reach the $46.1 million cost estimate (they did not account for the bid that came in ~$7 million over that). The Community Campaign and Foundation and Corporate Funding lines included both pledged and received monies.
Chair Bob Hegner asked about the federal grants listed that total $2.1 million from NEH and HUD saying that “my understanding is that the library is basically in the process of redoing their paperwork to get these grants”. Resident member Bernie Kubiak argued that “These shouldn’t be considered at risk because they’re not. They can still get them and in fact the state historic commission could even change their minds [about rejecting the historic tax credits] if they choose.”
Cathy Schoen disagreed, noting that the grants require a Section 106 review and inquired about its timing. She said, “One of the advisements on the federal site is make sure you go through that review before you sign a contract for the building, you can read it as before you go out to bid, because if there’s something you could change you might put it at risk.” Zawadski did not have the answer and Hegner suggested that the information could be provided at the Town Council meeting on September 9.
Hegner indicated that he had expected that someone from the library would attend.
Kubiak argued that the current state of project finances should not be a concern of either the Finance Committee or the Town Council at this time. He suggested that the library trustees are elected officials, know what they are doing, and should be trusted to manage the project. Kubiak bemoaned the growing criticism and questioning of the project, suggesting that the trustees should be trusted to do the work they were elected to do. He concluded, “They [the Library Trustees] understand what the limits are and I think they would admit that if the prices are out of control, the project is moot.”
“if the current estimated cost exceeds the $46 million authorization or if the $46 million has a bigger fundraising gap because the funds haven’t come in, the town is the one who’s going to be at risk.”
– District 1 Town Councilor Cathy Schoen
Schoen countered that “the council does need to be financially accountable to the taxpayers” noting that if the current estimated cost exceeds the $46 million authorization or “if the $46 million has a bigger fundraising gap because the funds haven’t come in, the town is the one who’s going to be at risk.”
Finance Committee Discusses Cherry Hill Golf Course Update
Recreation Director Rey Harp was asked to provide an update on the finances of the Cherry Hill Golf Course. He reported that the course “is making money right now and revenue is coming in in advance of those of of expenses”. He noted that the high usage during the pandemic has come down since “but we were able to not not lose that much over the course of the last few years in terms of in terms of active play. We’ve been trying to be creative about using the space offseason.”
Data was shared showing that revenues have exceeded expenses since 2021. Hegner, however, noted that if capital and fringe benefit expenditures were included, “it doesn’t look like you’re making money you’re actually losing a little bit”. He calculated losses of $177,000 in 2022, $58,000 in 2023, and $37,000 in 2024 and encouraged trying to find ways to increase revenues. Mandi Jo Hanneke agreed that there seems to have been some improvements in revenues but asked larger questions: “Should we as a municipality be running a golf course?” and “What other uses would this land have?”.
Harp responded by pointing out that the purchase of the course predated his tenure and saying that “My interest as the director now is to is to allow that asset to grow as much as I can and to make money off of it” adding that “If the town told me that it wasn’t in our best interest financially in terms of business’ sake, then I could make a pivot away from it, but as long as we have that asset, as long as that’s underneath Recreation, we are going to continue.”
Harp also made the case that the facility attracts and serves a diverse demographic. “Cherry Hill is not a course that operates for the town elites. It’s not a place that big money comes in to sort of do big money stuff.” and “If you go out there and run through the parking lot, you will see a really interesting cross-section of a bunch of people who don’t do other things with the town.”
He also noted that reductions in staff to protect revenue “put a lot of strain on the people who work there – on our ground staff and on our clubhouse staff” but that “as much stress as it gives us, we think that we’re bringing in money and we’re doing the best of our service that we possibly can. So I defend it because it’s ours, but I also defend it because I think it fits a mission that we can all get behind.”
Schoen supported Harp’s work saying “I think it’s a pretty amazing resource and the management of it, the expense line has not just stayed down, but it’s lower than it used to be” and noted that the facilities were well used and used as a selling point to live in North Amherst.”
Andy Steinberg expressed some concern that “the projected 2025 budget looked a little worse than prior years as far as the balance between revenue and expenses.”
Dave Ziomek added “My worry is what happens when staff turns over, what happens when we get retirements? Can we hire people and expect the same kind of commitment that we have there now?”
Zawadski and Holly Drake pointed out that because the operations of this type of facility are so weather dependent, they are very conservative with projections so the figures for the upcoming year may make them appear worse than they will be.
Hegner asked Ziomek to look further into the demographics of users to see “If we’re not just serving one narrow slice of the the community or we’re serving a broader spectrum of people.”
For a company navigating one of the most consequential transformations in its history, financial clarity is not optional—it is essential. Natura &Co, the Brazilian personal care and cosmetics group behind iconic brands such as Natura and Avon, has long been committed to combining purpose-driven business with commercial performance. After a period of strategic portfolio reshaping, including the divestiture of its Aesop and The Body Shop holdings, the company is now sharpening its focus on profitability and operational excellence across Latin America and global markets.
At the center of that effort sits a deceptively complex challenge: understanding, in real time, which revenue and cost factors are driving or eroding gross margin across a highly diversified business. For years, answering that question meant manual reporting, delayed insights, and finance teams spending valuable time on data gathering rather than analysis.
That’s now changing, thanks to a co-innovation initiative developed together with SAP and Numen, a global SAP partner specializing in digital transformation and enterprise software implementation.
From manual reporting to proactive decision intelligence
The project’s goal was to replace a labor-intensive gross margin analysis process with a generative AI application embedded directly into Natura &Co’s financial workflows. Built on SAP Business AI Platform, SAP’s unified foundation integrating business technology, data, and AI capabilities, the application connects directly to data in SAP S/4HANA to provide finance teams with automated insights and narrative recommendations in real time, without the need for manual data pulls or offline reporting.
The application enables users to explore revenue, cost, and margin drivers interactively, identifying at a glance which elements are protecting or eroding margin performance across markets and product lines. Crucially, human oversight remains central to the design: the AI application generates insights, while finance professionals retain full control over interpretation and decisions.
“The implementation of gross margin analysis using AI in SAP S/4HANA marked an inflection point in the analytical capability of our finance area,” said Rogério Dias Garcia, tech manager, ERP Latam, Natura &Co. “We overcame delays and raised the standard of insights by integrating margin analysis from SAP S/4HANA with a large language model connected via the SAP AI Core layer. This architecture allowed us to provide, in an agile, secure, and completely anonymous manner, a stratified and precise view of gross margin offenders and protectors—discriminating exactly which revenue or cost elements were driving market performance.”
A collaborative architecture for scalable AI adoption
Natura &Co’s application derived from a prototype SAP partner Numen created in early 2024 at SAP’s global Hack2Build on business AI, leveraging the generative AI capabilities of SAP Business AI Platform. The solution was designed and developed through close collaboration between Natura &Co, Numen, and SAP. From the outset, the approach was to align AI adoption with concrete business priorities, ensuring the application would be scalable and production-ready rather than a standalone prototype.
Numen brought deep SAP implementation expertise to the project, combining knowledge of SAP S/4HANA architecture with hands-on experience in building solutions on SAP Business AI Platform. The technology stack—SAP S/4HANA, SAP AI Core, SAP Fiori, and SAP Business Technology Platform—provided the secure, integrated foundation needed to connect financial data with generative AI capabilities in an enterprise context.
“SAP enabled the transformation by providing the technological foundation and expert support,” said Carlos Aravechia, head of Data Design & Intelligence at Numen.
The success of the project has validated a broader conviction at Natura &Co: that generative AI, embedded directly in ERP workflows, can fundamentally reposition finance from a transactional function to a strategic business partner.
A blueprint for other businesses
The Natura &Co project demonstrates a pattern that other organizations can replicate, particularly those running SAP S/4HANA. The combination of structured ERP data with the contextual reasoning capabilities of large language models creates a foundation for decision intelligence that goes well beyond traditional business intelligence tools.
The project was built within a six-month co-innovation sprint and went live in August 2025. It is currently in use across Natura &Co’s Equador operations.
Looking ahead, Natura &Co is already planning the next phase: integrating Joule Agents to further automate the extraction of standard analytical content and deepen the AI-driven optimization of financial processes.
“The success of this initiative validates the transformative potential of embedded AI within our ERP,” Dias Garcia noted. “We are now ready to move forward—deepening these insights and integrating the capability of Joule Agents to maximize the extraction of standard content and further optimize our business decisions.”
For SAP customers evaluating how to move from AI experimentation to AI in production, the Natura &Co project offers a concrete, replicable model: start with a high-value, well-defined business process, embed AI directly into existing workflows, and build in human oversight from the start.
A girl from a disadvantaged rural family in central China topped this year’s gaokao, attracting numerous live-streamers eager to finance her education, which she declined.
The home of 18-year-old secondary school graduate Han Yaping in a Henan province village was recently bustling with live-streamers.
This attention came after Han achieved an impressive score of 699 out of 750 in the gaokao, China’s national college entrance exam.
She has received offers from China’s two leading universities, Tsinghua University and Peking University.
Han’s accomplishment is particularly remarkable given her family’s impoverished circumstances.
Her mother suffers from ankylosing spondylitis, an inflammatory arthritis affecting the spine, preventing her from working. Her father, who earns a living through farming and odd jobs, serves as the family’s sole provider. Han also has a younger sister.
The UK’s Financial Conduct Authority (FCA) published a landmark review on Monday that proposes recommendations to regulate the impact of artificial intelligence (AI) on the financial decisions made by consumers.
The review, titled the Mills Review, anticipates that both consumers and firms will start delegating “more financial decision-making to AI systems,” including for agreements, initiating transactions, and executing decisions “within agreed parameters.” One of the key findings of the review outlined that while AI can help bridge advice gaps and “support growth,” there remain risks “associated with fraud, cyber security, and consumer harm.” Conducting the review, Sheldon Mills highlighted that “AI can also amplify risks: bias, discrimination, exclusion, opaque decision-making (particularly when multiple AI models interact), misleading or hallucinatory advice and erosion of consumer trust.”
The review stated that presently, one in five adults in the UK are “already open to AI making decisions for them,” particularly when decisions feel “complex or high stakes.” It found that roughly 26 percent of the population “trust general-purpose tools such as ChatGPT, Claude or Gemini for financial advice” with little awareness that such platforms provide no “formal routes to recourse” or protections.
Overall, the Mills Review identified four areas that it anticipates will be impacted by AI in the financial sector: “the transformation of firms,” “new consumer journeys,” “a reshaped competition landscape,” and “amplified financial crime and cyber risk.” The FCA projected the shift in how consumers and firms consult AI to take place by 2030.
The Mills Review put forth seven “priority” recommendations to be considered by the FCA Board. It recommended that any transitions to autonomous AI models be monitored and that regulatory frameworks and perimeters be adapted and secured. The review called for the strengthening of “system-wide coordination and oversight,” the scaling up of the FCA’s AI Lab to enable it to support AI models and innovation for agentic finance, and an “AI-enabled agentic supervisory model” to be built and adopted. Finally, it recommended that a trusted “public-interest AI-enabled financial capability service” be developed.
The FCA announced, in the press release, that it will launch an AI “good and poor practice publication” in late 2026.
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