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Telstra cuts 2,800 jobs as AI takes over

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Telstra cuts 2,800 jobs as AI takes over

Telstra is set to cut 2,800 employees from its workforce. Photo: Shutterstock

Up to 2,800 Telstra workers will be retrenched by year’s end, with Australia’s largest telecommunications carrier announcing plans to pare its workforce in an AI-driven “reset” of its enterprise arm including an overhaul of its Telstra Purple services business.

The package of reforms is designed to contribute to $350 million in cost savings as the company overhauls Telstra Enterprise – the company’s business-focused service arm that includes its Data & Connectivity business and Telstra Purple consulting arm – to “sharpen its focus on areas where it has the strongest differentiation, further improve delivery for customers and improve the cost base of the business,” the company explained in an ASX filing.

The job cuts – which will require consultation with employees and unions and come days after Telstra’s last enterprise bargaining negotiations with the Communications Workers Union (CWU) – are intended to help streamline the company’s enterprise product portfolio through measures including cutting the number of products in its Network Applications and Services (NAS) arm by “close to” two-thirds.

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Telstra will also simplify its customer sales and service model “to better support customers”, the company said, and will “reduce the cost base” of its Telstra Purple technology services business – a euphemism for staff cuts in that people-focused business, which last October added over 500 employees with the $267.5 million acquisition of Melbourne based cloud firm Versent.

Telstra Purple is the company’s digital transformation consulting arm, with more than 2,000 certified local experts offering a range of services across network, data and AI, cyber security, Internet of Things (IoT), software development, cloud, and workplace collaboration.

The changes mark a significant step after a review of the Enterprise business that was flagged in February during Telstra’s latest half year results briefing, when CEO Vicki Brady said Telstra was “being challenged by cost pressure” and revealed that the NAS business would undergo a full review because it was “a long way from where we need it to be.”

Many believe that the company’s successful addition of artificial intelligence (AI) has facilitated some of the cutbacks, with AI now being used to improve half of Telstra’s key processes – including automatically detecting and resolving faults with fixed services, and helping “solve customer issues faster”.

Replacing employees with AI is a “cheap, sinister move that will worsen its already disgraceful customer service standards,” Macquarie Telecom group executive Luke Clifton said after the cuts were announced.

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“Telstra doesn’t believe in its staff or its customers,” Clifton said. “It has outsourced staff overseas and now, rather than taking the lead on investing in AI to support staff and create better technologies for customers, it’s trying to replace them with artificial intelligence.”

Tough measures for tough times

The CWU’s latest negotiations included demands for “fair and transparent” performance ratings and fixed and guaranteed pay increases – a change from what the union called “Telstra’s discriminatory approach of linking wage outcomes to metrics and outcomes outside of employee control.”

Whether the cuts are a direct response to the negotiations is not clear, but the CWU warned that the cuts will be a “disaster for workers and customers”.

“You can’t axe 2,800 jobs and not expect it to have an impact on service delivery,” national assistant secretary James Perkins said, warning that they “will have a devastating impact on services.”

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Telstra is already grappling with after recent complaint figures showed it was struggling to maintain service standards.

The changes are just the beginning of the review of Telstra Enterprise, the company said, with Brady promising that the company “will support” retrenched workers “through this change with care and transparency”.

Consultation on 377 Telstra Enterprise roles will begin “immediately”, the company said, “mainly from areas supporting the products and services to be exited in Enterprise.”

The company – which has previously flagged the need to explore new opportunities – will also move its Global Business Services function into other parts of the business as it works through the detail of changes that are expected to deliver $350 million of the company’s T25 cost reduction strategy by the end of next year.

The restructuring efforts will cost Telstra $200 to $250 million over the next two financial years.

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Telstra also announced that it will update the terms for its postpaid mobile plans to remove its CPI-linked annual price review – potentially stabilising prices that are currently set to rise with annual CPI inflation that was recently pegged at 3.6 per cent.

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Crypto

Prediction: This Ultimate Cryptocurrency’s Price Will 10X in 10 Years if This Happens | The Motley Fool

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Prediction: This Ultimate Cryptocurrency’s Price Will 10X in 10 Years if This Happens | The Motley Fool

A forecast annualized gain of 26% is exciting, but it’s a much lower rate of return than the last decade showed.

Investing in unproven technologies is a risky endeavor. But if investors have done their homework and have conviction, it certainly makes sense to take a position. What was a risky bet in the early days over time starts to look more like a safer opportunity. That’s what I think has occurred with a top digital asset, even though there is still tremendous upside.

In the past decade, this cryptocurrency‘s price skyrocketed almost 22,000% (as of Jan. 26). I predict that it could rise tenfold over the next 10 years if this happens.

Image source: Getty Images.

Fulfilling the digital gold narrative

On the morning of Jan. 26, Bitcoin‘s (BTC 6.51%) market cap was $1.7 trillion. I think it’s very realistic that this figure could increase tenfold, driving the popular digital asset’s market cap to $17 trillion in early 2036. This would result in a much lower gain than the 71% annualized return we’ve been enamored with over the past decade. And it would imply a Bitcoin price of about $880,000 in 2036.

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The basis of this prediction is simple and straightforward. Gold is the best asset to compare to Bitcoin. Gold has been on a fantastic run, with its price soaring 99% in the past 24 months (as of Jan. 26). The value of all above-ground gold is estimated to be $35 trillion. It’s reasonable, in my view, to see Bitcoin reach half the value in 10 years that the precious metal is today.

The only thing that needs to happen is that more individuals, companies, asset managers, and governments start to view Bitcoin as a better store of value and portfolio holding. This sounds easy enough, but gold’s impressive recent performance shows that Bitcoin still has a lot of work to do to win over more people around the world, especially those thinking about geopolitical uncertainty and burgeoning sovereign debt.

But I remain bullish. Cathie Wood-led Ark Invest sees Bitcoin fulfilling the digital gold narrative as the most important variable in its outlook.

Bitcoin Stock Quote

Today’s Change

(-6.51%) $-5475.86

Current Price

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$78647.00

Set up for success in an increasingly digital world

Gold’s biggest advantage is that it’s been a top store of value for thousands of years. That longevity and safe-haven status is important for many market participants, particularly those in charge of huge sums of capital.

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Bitcoin is superior in many ways, however. It’s more portable, verifiable, divisible, and resistant to censorship. Bitcoin is also scarcer, with an absolute cap of 21 million units to its supply.

And the fact that the cryptocurrency is purely digital means that it’s best positioned to thrive in a world that is only going to become more impacted by things related to technology, artificial intelligence, and the internet.

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Crypto

Regulatory Breakthrough: SEC-CFTC Coordination Marks Turning Point for US Crypto Markets

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Regulatory Breakthrough: SEC-CFTC Coordination Marks Turning Point for US Crypto Markets
U.S. financial regulators are signaling a breakthrough in crypto oversight, moving toward coordinated supervision as Congress advances market structure legislation, a shift aimed at ending fragmented rules and bringing clarity to fast-growing digital asset markets.
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The Best Cryptocurrency to Buy With $50 Right Now | The Motley Fool

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The Best Cryptocurrency to Buy With  Right Now | The Motley Fool

XRP could soar higher if a new crypto summer begins.

XRP (XRP 4.22%), the native token of the XRP Ledger, lost more than 40% of its value over the past 12 months. It’s still a speculative altcoin that could stay volatile for the foreseeable future, but it might be worth a modest $50 bet right now for a few simple reasons.

What is XRP?

The founders of Ripple Labs, a fintech company that specializes in blockchain-based payments, launched XRP in 2012 after pre-minting its entire supply of 100 billion tokens. It can’t be actively mined like Bitcoin (BTC 0.75%) or staked like Ethereum (ETH 4.53%).

Image source: Getty Images.

Instead, XRP is mainly used as a bridge currency to accelerate transactions across Ripple’s network as a faster alternative to traditional SWIFT transfers. In 2020, the Securities and Exchange Commission (SEC) sued Ripple for selling its own XRP tokens — allegedly as unlicensed securities — to fund its own expansion. That lawsuit caused Ripple to lose many of its top customers and drove the top crypto exchanges to delist XRP.

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Why is XRP worth buying again?

Last August, the SEC lawsuit finally concluded with a lighter-than-expected fine for Ripple. The court also ruled that it wasn’t an unlicensed security when purchased by retail investors. That ruling prompted major crypto exchanges to relist XRP, and the first spot price exchange-traded funds (ETFs) for XRP were approved and launched in late 2025.

Moreover, Ripple recently submitted its application for a U.S. bank charter, and its expansion into a full-fledged bank could support increased use of XRP as a bridge currency. Ripple has already been using XRP as a bridge currency to support cross-border transactions for its own stablecoin, Ripple USD (RLUSD 0.01%), which was launched in late 2024.

The XRP Ledger has also launched a sidechain compatible with the Ethereum Virtual Machine (EVM) for developing decentralized apps (dApps). Those connections could support the usage of XRP in more decentralized finance (DeFi) applications.

The broader cryptocurrency market, which was throttled by stubbornly high Treasury yields and other macro headwinds over the past year, could also recover over the next few months. When that happens, more investors should rotate back into riskier assets, such as XRP.

XRP Stock Quote

Today’s Change

(-4.22%) $-0.08

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Current Price

$1.73

A $50 investment in XRP’s earliest trade in 2013 would still be worth nearly $14,700 today. I doubt it can replicate those massive gains over the next decade as the altcoin market tightens up, but it could be a smart place to park a few dollars if a new crypto summer begins.

Leo Sun has no position in any of the stocks mentioned. The Motley Fool has positions in and recommends Bitcoin, Ethereum, and XRP. The Motley Fool has a disclosure policy.

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