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Telstra cuts 2,800 jobs as AI takes over

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Telstra cuts 2,800 jobs as AI takes over

Telstra is set to cut 2,800 employees from its workforce. Photo: Shutterstock

Up to 2,800 Telstra workers will be retrenched by year’s end, with Australia’s largest telecommunications carrier announcing plans to pare its workforce in an AI-driven “reset” of its enterprise arm including an overhaul of its Telstra Purple services business.

The package of reforms is designed to contribute to $350 million in cost savings as the company overhauls Telstra Enterprise – the company’s business-focused service arm that includes its Data & Connectivity business and Telstra Purple consulting arm – to “sharpen its focus on areas where it has the strongest differentiation, further improve delivery for customers and improve the cost base of the business,” the company explained in an ASX filing.

The job cuts – which will require consultation with employees and unions and come days after Telstra’s last enterprise bargaining negotiations with the Communications Workers Union (CWU) – are intended to help streamline the company’s enterprise product portfolio through measures including cutting the number of products in its Network Applications and Services (NAS) arm by “close to” two-thirds.

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Telstra will also simplify its customer sales and service model “to better support customers”, the company said, and will “reduce the cost base” of its Telstra Purple technology services business – a euphemism for staff cuts in that people-focused business, which last October added over 500 employees with the $267.5 million acquisition of Melbourne based cloud firm Versent.

Telstra Purple is the company’s digital transformation consulting arm, with more than 2,000 certified local experts offering a range of services across network, data and AI, cyber security, Internet of Things (IoT), software development, cloud, and workplace collaboration.

The changes mark a significant step after a review of the Enterprise business that was flagged in February during Telstra’s latest half year results briefing, when CEO Vicki Brady said Telstra was “being challenged by cost pressure” and revealed that the NAS business would undergo a full review because it was “a long way from where we need it to be.”

Many believe that the company’s successful addition of artificial intelligence (AI) has facilitated some of the cutbacks, with AI now being used to improve half of Telstra’s key processes – including automatically detecting and resolving faults with fixed services, and helping “solve customer issues faster”.

Replacing employees with AI is a “cheap, sinister move that will worsen its already disgraceful customer service standards,” Macquarie Telecom group executive Luke Clifton said after the cuts were announced.

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“Telstra doesn’t believe in its staff or its customers,” Clifton said. “It has outsourced staff overseas and now, rather than taking the lead on investing in AI to support staff and create better technologies for customers, it’s trying to replace them with artificial intelligence.”

Tough measures for tough times

The CWU’s latest negotiations included demands for “fair and transparent” performance ratings and fixed and guaranteed pay increases – a change from what the union called “Telstra’s discriminatory approach of linking wage outcomes to metrics and outcomes outside of employee control.”

Whether the cuts are a direct response to the negotiations is not clear, but the CWU warned that the cuts will be a “disaster for workers and customers”.

“You can’t axe 2,800 jobs and not expect it to have an impact on service delivery,” national assistant secretary James Perkins said, warning that they “will have a devastating impact on services.”

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Telstra is already grappling with after recent complaint figures showed it was struggling to maintain service standards.

The changes are just the beginning of the review of Telstra Enterprise, the company said, with Brady promising that the company “will support” retrenched workers “through this change with care and transparency”.

Consultation on 377 Telstra Enterprise roles will begin “immediately”, the company said, “mainly from areas supporting the products and services to be exited in Enterprise.”

The company – which has previously flagged the need to explore new opportunities – will also move its Global Business Services function into other parts of the business as it works through the detail of changes that are expected to deliver $350 million of the company’s T25 cost reduction strategy by the end of next year.

The restructuring efforts will cost Telstra $200 to $250 million over the next two financial years.

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Telstra also announced that it will update the terms for its postpaid mobile plans to remove its CPI-linked annual price review – potentially stabilising prices that are currently set to rise with annual CPI inflation that was recently pegged at 3.6 per cent.

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Crypto Deposits to Chinese Drug Producers' Addresses Double in Early 2024 Compared to 2023

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Crypto Deposits to Chinese Drug Producers' Addresses Double in Early 2024 Compared to 2023

Blockchain intelligence firm TRM Labs has revealed that cryptocurrency deposits into crypto addresses linked to Chinese drug precursor manufacturers more than doubled in the first four months of 2024 compared to the same period in 2023.

In 2023, Chinese precursor networks received over $26 million in cryptocurrency, with 97% of the over 120 manufacturers studied offering payment options in digital currencies.

Bitcoin Dominates Transactions

According to TRM Labs, the overall amount of cryptocurrency deposited into wallets linked to these manufacturers increased by more than 600% from 2022 to 2023.

Bitcoin remains the dominant cryptocurrency used for these transactions, accounting for approximately 60% of the total payment volume. Following Bitcoin, the TRON blockchain saw about 30% of transactions, while Ethereum was used for roughly 6%.

The report also highlighted that 11 manufacturers were responsible for over 70% of all crypto-denominated sales of drug precursors. These manufacturers receive funds from unhosted wallets, cryptocurrency exchanges, and payment services, with their wallets most commonly hosted at exchanges.

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In addition to the preference for cryptocurrencies, Chinese manufacturers also accept fiat currencies through platforms like PayPal, MoneyGram, Western Union, and traditional bank transfers.

The report revealed that Chinese drug precursor manufacturers mainly target countries including Canada, the Netherlands, Australia, Germany, and the United States. Advertisements have also been directed towards Russia and neighboring countries, particularly for mephedrone precursors.

China’s Role in The US Fentanyl Crisis

A U.S. congressional committee recently reported that the root cause of the U.S. fentanyl crisis lies in the People’s Republic of China, which manufactures over 97% of the precursors used in the global illicit fentanyl trade.

According to the report, China subsidizes the production of illicit fentanyl precursors, which has significantly contributed to the opioid crisis in the United States.

“The CCP has had this program in place since at least 2018. At that time, they subsidized at least 17 illegal synthetic narcotics that are Schedule I controlled substances, including 14 deadly fentanyl analogues.”

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The committee found that China provides value-added tax rebates to companies manufacturing fentanyl analogs and other synthetic narcotics, provided these products are sold outside China.

Another September 2023 report by blockchain intelligence firm Elliptic also uncovered a network of 100 individual suppliers facilitating the illicit fentanyl trade. Elliptic noted that these suppliers use cryptocurrencies, particularly Bitcoin, Ethereum, Tron, and Monero, to conduct transactions and facilitate the transfer of funds from buyers to suppliers.

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Cryptocurrency startup funding surpasses $100B (Cryptocurrency:BTC-USD)

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Cryptocurrency startup funding surpasses $100B (Cryptocurrency:BTC-USD)

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Cryptocurrency startups have drawn over $100B in total funding since 2014, as per data compiled by DeFiLlama, with $3.54B raised up to May this year alone amid a surge in bitcoin (BTC-USD) and other digital tokens.

DeFiLlama is an aggregator

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The emergence of cryptocurrency as a global currency

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The emergence of cryptocurrency as a global currency

It is worthy of note that in the past decade the whole financial-sphere has changed drastically due to the appearance of cryptocurrencies. While in the beginning they were treated simply as a curiosity for hackers and anarcho-capitalists, disruptive to the contemporary financial systems and on the cusp-of becoming a global currency, digital currencies have developed at an incredible pace.

Cryptocurrency began is said to have begun in 2009 when an unknown person or group, or group of people going by the pseudonym Satoshi Nakamoto launched Bitcoin. The blockchain technology which forms the foundation of Bitcoin brought efficient, unprejudiced, secure, and IMMEDIATE means for doing business without relying on traditional financial institutions. This advancement embodied the prospect of cheaper transaction costs, faster transaction clearing as well as better anonymized layer two solutions that in return would create a large and diverse set of users and investors.

Since the inception of Bitcoin, thousands of other digital currencies, [also known as altcoins] appeared that aimed to be different in certain ways. As for Ionic, founded in 2015, Ethereum advanced the use of blockchain through implementing smart contracts— the execution of the conditions of the contract stated through code. This development led to decentralized applications or dApps and helped drive the adoption of cryptocurrency even more.

When cryptocurrencies started to become relevant in the world economy, they recommended its functions. What were once regarded as cryptocurrencies that have high risks involved in trading them same digital currencies are now being accepted because of change they bring to different sectors.

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First, financial Inclusion. Despite the current volatile nature of some of the virtual currencies, cryptocurrencies provide banking facilities to the financially excluded and neglected sections in today’s growing world especially in the developing world. Even through an ordinary mobile phone and internet, people can work, borrow, and transfer funds globally, and largely without incurring any costs.

Second, unlike the hawala system, the formal remittance services are expensive in terms of the commissions they charge and may also take 1–5 days to complete the transaction. Cryptocurrencies also proved to be more efficient than the traditional form of financial remittance and highly efficient since workers can instantly transfer money to their families anytime with very low charges.

Third, in places where hyperinflation is a worrisome problem, cryptoassets proved to be a safe haven for value. While fiat money is inclined to facing such problems as inflation due to the policies made by governments, many cryptocurrencies have their agreed limits on the number of coins to be in circulation.

Fourth, the major trading corporations have started to involve the cryptocurrencies in their activities. Many companies such as Tesla and Square have begun integrating bitcoin into their payment system, while others such as PayPal and MasterCard have planned to adopt blockchain technology for their operations in supply chain, security, and others.

Fifth, regarding the increasing role of cryptocurrencies, several central banks are in the process of creating their digital money. CBDCs intend to foster the advantages of DC’s to the stability and reliability of Fiat currencies and bring about effective mix of traditional and digital finance.

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However, before cryptocurrencies can become a popular medium of exchange that operates seamlessly in the global market as a worldwide currency or a unit of account, there are numerous challenges they are yet to overcome.

First, governments around the world have been having great difficulty in how to control such currencies. While certain countries either promote the usage of this technology or encourage innovation in this domain, other countries simply set high barriers of entry or ban it outright. To this end, it is imperative that there is a coherent and consistent framework of rules in the market that would address the matters of security and fraud prevention in addition to encouraging the development of new services.

Second, and probably more seriously, many cryptocurrencies are infamous for their price fluctuations, which can negate their suitability as a reliable means of payment. Stable coins that are cryptocurrencies stabilized using other stable and less risky assets such as the U. S dollar are a good solution here, but adoption and the level of trust is still in the process of building.

Third, although, the underlying technology of bitcoin and other digital money systems or ledger technologies is very secure, abuses of the broader ecosystem of cryptocurrencies include hacks, scams, and cons. It is imperative that the system is designed to include improved security features and a strong support system to safeguard the interest of the users.

Fourth, is the number of individuals using cryptocurrencies increases, that automatically translates to puts pressure on the blockchain networks. There are currently solutions under development, like layer 2 protocols and shards, that will enable Ethereum to cope with high transaction rates while maintaining transaction velocity and security.

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Cryptocurrencies in general and Bitcoin in particular’s journey to become a global currency is an evolving process, replete with innovation as well as opportunities and risks. 

Some of the motivational factors include the following; With technological enhancements and changes in the regulatory framework, digital currencies are likely to revolutionize the financial sector by enhancing its efficiency and making it more accessible and adaptive. 

Although the prospects are still foggy, the emergence of cryptocurrencies is an unambiguous trend, which hints at the organization of society by combining the linear and logarithmic financial models.


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Views expressed above are the author’s own.



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