Business
Meta is following X's playbook on fact-checking. Here's what it means for you
Facebook parent company Meta Platforms said Tuesday that it’s ending a third-party fact-checking program in the United States, a controversial move that will change how the social media giant combats misinformation.
Instead, Meta said it would lean on its users to write “community notes” on potentially misleading posts. Meta’s move toward crowd-sourcing its content moderation mirrors an approach taken by X, the social media platform owned by Elon Musk.
The decision by Meta sparked criticism from fact-checkers and advocacy groups, some of whom accused Chief Executive Mark Zuckerberg of trying to cozy up to President-elect Donald Trump. Trump has often lashed out at Facebook and other social media sites for what he has said are their biases against him and right-leaning points of view.
Zuckerberg, through Meta, is among a group of tech billionaires and companies who donated $1 million to Trump’s inaugural fund. This month, Meta also named Joel Kaplan, a prominent Republican lobbyist, as the new head of global policy. And Dana White, the chief executive of Ultimate Fighting Championship and a friend of Trump’s, is joining Meta’s board.
Content moderation on social media sites has become a political lightning rod with Republicans accusing Facebook and others of censoring conservative speech. Democrats, on the other hand, say these platforms aren’t doing enough to combat political misinformation and other harmful content.
Each day, more than 3 billion people use one of Meta’s services, which includes Facebook, Instagram and WhatsApp.
Here’s what you need to know about the decision:
How did Meta’s previous fact-checking program work?
Launched in 2016, Meta’s program included fact-checkers certified by the International Fact-Checking Network to identify and review potentially false information online. The Poynter Institute owns IFCN.
More than 90 organizations participate in Meta’s fact-checking program including Reuters, USA Today and PolitiFact. Through the service, publishers have helped fact-check content in more than 60 languages worldwide about a variety of topics including COVID-19, elections and climate change.
“We don’t think a private company like Meta should be deciding what’s true or false, which is exactly why we have a global network of fact-checking partners who independently review and rate potential misinformation across Facebook, Instagram and WhatsApp,” Meta said in a post about the program.
If a fact-checker rated a post as false, Meta notified the user and added a warning label with a link to an article debunking its claims. Meta also limited the visibility of the post on its site.
What is Meta changing?
Under the new program, Facebook, Threads and Instagram users will be able to sign up to write “community notes” under posts that are potentially misleading or false. Users from a diverse range of perspectives would then reach an agreement on whether content is false, Kaplan said in a blog post.
He pointed to how X handles community notes as a guide to how Meta would handle questionable content. At X, users who sign up to be able to add notes about the accuracy of a post can also rate whether other notes were helpful or unhelpful. X evaluates how users have rated notes in the past to determine whether they represent diverse perspectives.
“If people who typically disagree in their ratings agree that a given note is helpful, it’s probably a good indicator the note is helpful to people from different points of view,” X’s community notes guide said.
Meta said it’s also lifting restrictions around content about certain hot-button political topics including gender identity and immigration — a decision that LGBTQ+ media advocacy group GLAAD said would make it easier to target LGBTQ+ people, women, immigrants and other marginalized groups for harassment and abuse online.
Separate from its fact-checking program, Meta employs content moderators who review posts for violations of the company’s rules against hateful conduct, child exploitation and other offenses. Zuckerberg said the company would move the team that conducts “U.S. based content review” from California to Texas.
Why is Meta making this change?
It depends on whom you ask.
Zuckerberg and Kaplan said they’re trying to promote free expression while reducing the number of mistakes by moderators that result in users getting their content demoted or removed, or users being locked out of their accounts.
“The recent elections also feel like a cultural tipping point towards, once again, prioritizing speech,” Zuckerberg said in an Instagram video announcing the changes. “So we’re gonna get back to our roots and focus on reducing mistakes, simplifying our policies and restoring free expression on our platforms.”
Under its old system, Meta pulled down millions of pieces of content every day in December, and it now estimates that 2 out of 10 of these actions might have been errors, Kaplan said in a blog post.
Zuckerberg acknowledged that the platform has to combat harmful content such as terrorism and child exploitation, but also accused governments and media outlets of pushing to censor more content because of motivations he described as “clearly political.”
Moving the content moderation teams to Texas, he said, will help build trust that their workers aren’t politically biased.
Advocacy groups, though, say tech billionaires like Zuckerberg are just forging more alliances with the Trump administration, which has the power to enact policies that could hinder their business growth.
Nora Benavidez, senior counsel and director of digital justice and civil rights at Free Press, said in a statement that content moderation “has never been a tool to repress free speech.”
“Meta’s new promise to scale back fact checking isn’t surprising — Zuckerberg is one of many billionaires who are cozying up to dangerous demagogues like Trump and pushing initiatives that favor their bottom lines at the expense of everything and everyone else,” she said in a statement.
Trump said in a news conference Tuesday that he thought Zuckerberg was “probably” responding to threats the president-elect had made to him in the past.
Trump has accused social media platforms such as Facebook, which temporarily suspended his accounts because of safety concerns after the Jan. 6 attack on the U.S. Capitol, of censoring him. He has previously said he wants to change Section 230, a law that shields platforms from liability for user-generated content, so platforms only qualify for immunity if the companies “meet high standards of neutrality, transparency, fairness and nondiscrimination.”
How have fact-checkers responded to the move?
Fact-checkers say that Meta’s move will make it harder for social media users to distinguish fact from fiction.
“This decision will hurt social media users who are looking for accurate, reliable information to make decisions about their everyday lives and interactions with friends and family,” said Angie Drobnic Holan, director of the International Fact-Checking Network.
She pushed back against allegations that fact-checkers have been politically biased, pointing out that they don’t remove or censor posts and they abide by a nonpartisan code of principles.
“It’s unfortunate that this decision comes in the wake of extreme political pressure from a new administration and its supporters,” she said. “Fact-checkers have not been biased in their work — that attack line comes from those who feel they should be able to exaggerate and lie without rebuttal or contradiction.”
Times reporter Faith Pinho contributed to this report.
Business
Universal Studios Hollywood, longtime Malibu restaurants and other L.A.-area business affected by the fires
As winds whip through Southern California, scores of businesses — from local restaurants and community institutions to film and television productions and a major theme park — have been affected by the multiple fires burning in the region.
The Palisades fire now has burned more than 5,000 acres, destroying numerous homes and businesses in the Pacific Palisades area. The Eaton fire has burned more than 10,000 acres and many structures in the Pasadena and Altadena areas, while the Hurst fire near Sylmar has burned more than 500 acres.
Already, several long-standing businesses have been lost, including the Reel Inn, a casual seafood restaurant and a Malibu institution for more than 30 years. All of the restaurant’s staff are safe, the restaurant’s owners said.
“We are so grateful for the 36 years we’ve been a part of the community. Grateful to all of our customers. We are heartbroken and unsure what will be left,” owners Teddy and Andy Leonard wrote in an Instagram post Tuesday evening.
Vegetation around the Getty Villa in Pacific Palisades caught fire late Tuesday, though the museum’s structures were not affected, and its staff and collections are safe, the museum said in a post on X. The Getty Villa will be closed at least through early next week, and the Getty Center in Brentwood will be closed through Jan. 12 “out of caution and to help alleviate traffic in the area,” the museum said.
Livestock and pet supplies store Malibu Feed Bin was also destroyed after 60 years in business, the store wrote in a Facebook post.
Universal Studios Hollywood and its CityWalk shopping area were closed Wednesday due to the fires and extreme wind conditions in Southern California. The theme park said it will “continue to assess the situation” and expects to reopen on Thursday, according to a statement on its website.
“The safety of our team members and our guests is our top priority,” the statement said. All noncritical NBCUniversal employees on the lot were told to work from home.
The theme park wasn’t the only Hollywood institution affected by the fires. ABC canceled Wednesday night’s taping of “Jimmy Kimmel Live” in Hollywood and plans to air a repeat episode instead.
Two CBS productions also scheduled to tape Wednesday — “The Price Is Right” game show hosted by Drew Carey and “After Midnight,” a game show featuring Taylor Tomlinson — were similarly postponed.
NBCUniversal put several television and film productions on temporary hold due to the inability of crews to access portions of its famed studio lot. The company confirmed that production of “Hacks,” “Happy’s Place,” “Loot,” “Suits LA” and “Ted” went dark on Wednesday.
Productions on the Warner Bros. lot in Burbank also have been shut down, the studio said.
The extreme wind conditions and raging fires also led to the cancellation of several film premieres and screenings scheduled for Tuesday, including Amazon MGM Studios’ “Unstoppable” and Universal Pictures’ “Wolf Man.” The Wednesday premiere of Paramount Pictures’ “A Better Man” also was canceled, as was the Critics Choice Awards, which was set for Sunday in Santa Monica, according to Variety.
The scope, devastation and geography of the fire have shaken the entertainment industry.
Multiple stars, including Eugene Levy and Steve Guttenberg, and Hollywood executives and producers live in Pacific Palisades due to its proximity to the ocean and the studio lots. Malibu provides the coastal stretch and particularly high-priced oceanfront homes. More modest workers live in Burbank, Glendale, Altadena and Pasadena — communities that are on the fringes of the mountains.
In an interview on KTLA, Guttenberg urged viewers to leave their keys in their cars if they had to abandon their vehicles along an exit route so first responders and others helping with the fire could clear the road for emergency vehicles.
“This is not a parking lot,” he said on-air. “We really need people to move their cars.”
Firefighters have been battling fires on multiple fronts while dealing with gusts of winds that have hit 100 mph. L.A. county officials said Wednesday that fighting the three major fires has hugely taxed the crews as well as resources.
Times staff writers Alexandra Del Rosario and Julia Wick contributed to this report.
Business
Will Meta’s Plan to End Fact Checking Work Politically?
Following the political winds
Meta’s bombshell announcement on Tuesday that it would end its fact-checking program was widely read as a major shift in policy meant to please President-elect Donald Trump and other conservatives.
In reality, the move was probably less radical than it initially seemed. But the turn still serves as a reminder that many corporate leaders see their highest priority as reading the room — one that Trump now dominates.
Mark Zuckerberg has been moving in this direction for some time. In relation to the 2016 election, the Meta chief, who has a history of tacking where political winds blow, followed other tech companies in partnering with fact-checking groups to police content on its platforms, including Facebook and Instagram. Since then, however, the tech mogul has fumed as Meta was criticized for both failing to do enough — and for removing too many user posts.
“It’s time to get back to our roots around free expression,” Zuckerberg said in a video announcing the changes, including a move to X-style user-policing known as Community Notes. (Katie Harbath, a former communications executive at Meta, told The Times, “This is an evolved return to his political origins.”)
The changes aren’t necessarily as big as they first appeared. Politico noted that Meta had been paring back its moderation efforts in recent years. And while Zuckerberg promoted plans to move such workers to Texas to “eliminate bias,” many such workers are already based there.
Zuckerberg isn’t alone: Tech companies haven’t ever wanted to be in the business of moderating user content. Last summer, YouTube began testing a version of Community Notes, though it was described as more of a supplemental feature.
Is the political payoff for Meta worth the criticism? Trump, who had railed against the company’s moves to police his content — including briefly shutting down his Facebook account after the Jan. 6, 2021, riot at the Capitol — said the tech giant had “come a long way.” (He also said his threats against Zuckerberg “probably” contributed to the new policy.)
Meta executives may hope that, along with the elevation of the longtime Republican executive Joel Kaplan to lead global affairs, a $1 million donation to the Trump inaugural fund and the addition of the Trump ally Dana White to its board, may get them into the president-elect’s good graces.
A factor worth watching: Zuckerberg said he would work with Trump to “push back against foreign governments going after American companies to censor more.” That was a thinly veiled shot against the European Union, which has sought to punish companies, including Meta, for insufficiently policing their platforms — and may increase its scrutiny of the tech giant after Tuesday’s move.
Will the move work? So far, advertisers aren’t publicly objecting. And Tuesday’s news most likely allays concerns that Trump regulatory picks, including Brendan Carr of the Federal Communications Commission, had about Meta.
But Senator Marsha Blackburn, Republican of Tennessee, wrote on X that Meta’s change was simply “a ploy to avoid being regulated.” She added, “We will not be fooled.”
HERE’S WHAT’S HAPPENING
Wildfires near Los Angeles force widespread evacuations. Parts of Santa Monica and the Pacific Palisades were hit by a blaze that destroyed homes and forced at least 30,000 to flee for safety. Another fire, near Pasadena, was also causing issues as officials warned of devastating losses.
Anthropic is close to raising billions more in capital. The artificial intelligence start-up is in advanced talks to collect $2 billion in a round led by Lightspeed Venture Partners, The Times reports. If completed, the fund-raising would value Anthropic at $60 billion — roughly three times as much as it was worth a year ago — in another sign that the deal making frenzy around A.I. shows no signs of slowing.
JPMorgan Chase reportedly plans to call employees back to the office five days a week. That’s up from the requirement of three days a week, according to Bloomberg, though about 60 percent of Wall Street giant’s staff is already at the office full time. Other major companies have already reduced or eliminated work-from-home policies instituted during the coronavirus pandemic; JPMorgan’s C.E.O., Jamie Dimon, has long criticized hybrid working arrangements.
The markets are taking Trump seriously
Coming into 2025, the big questions hanging over President-elect Donald Trump’s second term included tax cuts, the Fed’s independence and potential new trade war.
But few could have foreseen the president-elect refusing to rule out military force or economic coercion against allies as he did on Tuesday at a wide-ranging news conference at Mar-a-Lago. It underscores that for markets, a Trump presidency brings plenty of potential black swan events.
A recap: Trump revealed an expansive vision of “America First,” doubling down on calls for the United States to gain control of Greenland and the Panama Canal. And he spoke of renaming the Gulf of Mexico to the “Gulf of America,” though it was unclear how serious he was about that.
The Trump effect can be seen in the markets on Wednesday. The S&P 500 looks set to open lower, and sectors like green energy and companies including Tesla slumped after Trump railed on Tuesday about wind turbines and grumbled about electric vehicles.
And the yield on the 10-year Treasury note hit a roughly nine-month high on Tuesday, a worrying sign for house hunters and credit-card holders.
Some market watchers still believe that markets could check the Trump agenda. Bond vigilantes could act as a brake on Trump’s policies if they reignite inflation.
And more broadly, the Trump team cares “about the verdict of financial markets,” Holger Schmieding, an economist at Berenberg, wrote in a research note on Wednesday. “If their actions were to impair the potential for growth and corporate earnings badly enough to trigger a sell-off, they might change tack.”
There are signs that might prove true. Trump acknowledged on Tuesday that it would be “hard” to bring down consumer prices, a major shift from what he told supporters on the campaign trail. His big inflation-fighting idea, expanding oil drilling, hasn’t yet affected the markets, with crude oil prices on a steady rise in recent weeks. (President Biden’s ban on new oil exploration in vast stretches of U.S. waters has contributed to that price surge, and may be hard for Trump to undo.)
That said, the VIX volatility index, known as Wall Street’s fear gauge, has been stable for weeks, a sign that equity investors are still bullish.
Trump’s record-breaking inauguration
Donald Trump’s transition team has already amassed a mega budget to throw an inauguration bash for the ages.
And the president-elect can thank the giants of the tech industry and Wall Street — some of the same figures who’ve met with him recently at Mar-a-Lago — for the record haul of at least $150 million. Few federal rules govern how Trump and his associates can spend the money.
Donors who have gone public include: Amazon, Bank of America, Goldman Sachs, Meta and Uber. Executives such as Tim Cook of Apple, Dara Khosrowshahi of Uber and Sam Altman of OpenAI have also chipped in.
Contributing to inauguration funds has become a corporate America tradition. “You’re giving money directly to the incoming president with no risk of backing the wrong horse,” Craig Holman, a lobbyist with Public Citizen, a consumer rights watchdog, told DealBook’s Sarah Kessler. Donors who give $1 million to the fund receive tickets to the inauguration plus other events such as a reception with cabinet picks and a pre-inauguration dinner with Trump.
There are only a few restrictions. Foreign nationals are not allowed to donate, and donations over $200 must be disclosed. And anti-bribery laws apply. “Beyond that, it’s pretty much open in terms of who may contribute and how they may spend it,” said Kenneth Gross, a lawyer specializing in campaign finance at Akin Gump.
The inauguration fund pays for the parties, dinners and the parade, while taxpayers foot the bill for security and the swearing-in ceremony.
What will happen to unspent funds? Two people involved in the fund-raising for Trump’s inauguration told The Times that donors expected the remaining money to go to Trump’s presidential library.
The last time, Trump’s team raised $107 million (the previous record). It was later revealed that a nearly $26 million payment went to an event planning firm created by an adviser to the first lady, Melania Trump.
Lawmakers have sought to change things. One bill introduced in 2023 would limit contributions to $50,000. But such efforts have gained little traction.
The big new corporate bet: Bitcoin
Corporate treasury departments are usually bastions of caution, preferring to invest their companies’ money in stable assets like Treasury bonds. But a growing number are choosing to go a different route by investing in crypto.
By one estimate, more than 70 publicly traded companies have invested in Bitcoin, despite some having nothing to do with crypto. At least a few have been inspired by MicroStrategy, a software company that began amassing Bitcoin in 2020 — and now sits on a stockpile worth over $40 billion. MicroStrategy’s stock price is up roughly tenfold over the past 18 months.
But it means that those companies are putting their money in a highly volatile asset that could imperil their finances if things go wrong, The Times’s David Yaffe-Bellany and Joe Rennison write:
The investments are a sharp pivot away from the cautious approach of the traditional corporate treasury department, whose focus is typically safeguarding cash rather than risking it for a higher return. Typical reserve assets include steady, predictable securities like U.S. government bonds and money market funds.
“I cannot understand how a risk-averse board could justify an investment in digital assets, given we know they swing quite significantly,” said Naresh Agarwal, an associate director at the Association of Corporate Treasurers, a trade organization. “It is quite an opaque market.”
Some investors aren’t on board with this new tactic. When Banzai, a publicly traded marketing firm, decided to invest in Bitcoin, some shareholders expressed alarm. Joe Davy, its C.E.O., told The Times: “I got a couple of phone calls from people who were like: ‘What the hell is going on over there? What are you thinking?’”
THE SPEED READ
Deals
Politics and policy
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The Justice Department added six major landlords, including Blackstone’s LivCor, to a price-fixing lawsuit against the real estate software company RealPage. (WSJ)
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Theodore Farnsworth, the former C.E.O. of MoviePass’s parent company, pleaded guilty to fraud over misleading investors about the business’ “unlimited” subscription plan. (NYT)
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Business
Column: Here's one key reform that can fix U.S. healthcare
For more than 50 years, as the economics of American healthcare and health insurance have evolved, one theory has persisted, unchanged: To promote better and more efficient medical treatment, patients must have “skin in the game.”
The idea is that requiring fees for doctor or hospital visits — through co-pays, deductibles and other forms of cost-sharing — will prompt people to think twice before seeking treatment for anything but a truly serious condition.
“On the question of whether patients should have to pay part of the cost of their covered medical care, our profession’s advice has been unequivocal,” health economists Liran Einav of Stanford and Amy Finkelstein of MIT wrote in their 2023 book, “We’ve Got You Covered: Rebooting American Health Care.” “Patients must pay something for their care, otherwise they’ll rush to the doctor every time they sneeze.”
Among all advanced industrial countries, the U.S. goes furthest in using premiums, copays, and deductibles to influence access to care.
— Merrill Goozner, STAT
Einav and Finkelstein own up to having “preached the gospel” of skin-in-the-game “to generations of students.”
Now here’s their punchline: “We take it back.”
To healthcare reformers such as single-payer advocates Adam Gaffney, David U. Himmelstein and Steffie Woolhandler, the confessional by Einav and Finkelstein “may signal an encouraging shift in elite opinion, at least among economists,” as they wrote recently in the New York Review of Books.
Others have begun to take notice. “Among all advanced industrial countries, the U.S. goes furthest in using premiums, copays, and deductibles to influence access to care,” the veteran healthcare journalist Merrill Goozner observes. “It is time to put an end to this failed experiment.”
Yet the imposition of financial obstacles to limit access to care still exerts a powerful influence on healthcare policy in the U.S. In part, this is because it makes sense, superficially. The mantra goes: “If you want less of something, tax it more.” So it has a built-in appeal to government budget hawks and corporate executives who want to reduce healthcare spending.
For some, there’s a moral component — why shouldn’t people take personal responsibility for their own health, whether by smoking and eating less or paying for healthcare partially out of their own pockets, even if they have to be forced to make treatment choices based partially on their out-of-pocket costs?
Then there’s the empirical evidence: It’s true that the higher the co-pays and deductibles, the less medical care people seek, on average.
The seminal study on this topic was Rand’s Health Insurance Experiment, reported in 1981. Starting in 1971, Rand recruited 2,750 families — 7,700 individuals — slotted randomly into five groups: One was offered free care, three groups were offered different levels of cost-sharing, and the fifth was placed in a nonprofit HMO.
Rand found that the groups with cost-sharing made one or two fewer physician visits a year and had 20% fewer hospitalizations than the group with free care. Their dental visits, prescriptions and mental health treatments were also lower. Unsurprisingly, they spent less on healthcare.
The initial findings seemed to validate the skin-in-the-game theory. As Rand continued reporting out the results over the next few years, however, air began to leak out of the balloon.
It became clear that although the cost-sharing subjects cut back on ineffective or unnecessary care, they also cut back on effective and necessary treatments. The reduced utilizations, Rand found, occurred because the subjects decided to delay or forgo treatments, possibly inadvisedly. Once they initiated care, the effect of cost-sharing dropped away, as the patients ceded their decision-making to their healthcare providers.
Some decisions weren’t affected at all by cost-sharing. “The proportion of inappropriate hospitalizations was the same (23 percent) for cost-sharing and free-plan participants, as was the inappropriate use of antibiotics,” Rand reported. Nor did cost-sharing prompt subjects to seek out higher-quality care; the general quality of outpatient and dental care was “surprisingly low for all participants.”
Although Rand found “no adverse effect on participants’ health” from the reduction in services prompted by cost-sharing, the free plan led to better healthcare for plan members in four categories: improved control of hypertension, better vision care, better dental care for the poorest patients, and fewer serious health symptoms for the poorer patients, including less chest pain when exercising and fewer episodes of loss of consciousness.
Once cost-sharing became a standard element of American health insurance, Gaffney, Himmelstein and Woolhandler write, “the consequences were dire.”
The Heritage Foundation developed a model combining extreme deductibles and tax-advantaged savings accounts to pay the out-of-pocket expenses, which Heritage argued would “transform patients into prudent consumers.” The high-deductible/health savings account model was enacted into law, but plainly has failed to create an army of prudently cost-sensitive patients.
Co-pays and deductibles became permanently etched into employer-sponsored health plans. When the initial Rand findings were published, report Gaffney, Himmelstein and Woolhandler, only 30% of private health plans had a deductible for hospital stays; today 90% of workers with employer plans have annual deductibles averaging $1,735 per participant. Conservative governors and legislatures have tried to impose cost-sharing fees on patients in Medicaid, the nation’s healthcare program for low-income households.
And, of course, the cost-sharing revolution has utterly failed to control U.S. healthcare costs or bring about a healthier nation. Per capita healthcare spending in the U.S. has risen from about $350 in 1970 to $14, 470 in 2023. In inflation-adjusted terms, it has increased nearly sevenfold.
As for health outcomes, of 13 wealthy countries tracked by the Peter G. Peterson Foundation, the U.S. spends the most per capita by a wide margin and scrapes the bottom of the barrel on outcomes — the worst average life expectancy, worst infant mortality rate, worst rate of unmanaged diabetes, worst maternal mortality and nearly the worst heart attack mortality.
Obviously, the American healthcare system has many flaws other than its reliance on cost-sharing. But all its flaws are related in some way to its economic structure, which has produced legions of uninsured and underinsured people, as well as crushing medical debt for millions. (On Tuesday, the Consumer Financial Protection Bureau made final a rule requiring medical debts to be removed from consumers’ credit reports. But the debts still remain.)
In recent years, the U.S. has started to get its arms around the uninsured crisis. That’s largely due to the 2010 Affordable Care Act, which has brought access to Medicaid and subsidized health plans for about 42.5 million people. The uninsured rate fell from nearly 18% (or 46.5 million people) in 2010 to 9.5% (25.3 million) in 2023.
Can these gains be advanced and sustained? The incoming Trump administration doesn’t present grounds for optimism. In his first term, Donald Trump and his acolytes worked tirelessly to undermine the ACA and Medicaid. The number of uninsured rose to 28.9 million in 2019 from 26.7 million in 2016.
It would surprise no one if the new administration takes a hands-off approach to the increasing corporatization of healthcare, including the takeover of hospitals and nursing homes by penny-pinching private equity firms and the pushing of more Medicare enrollees to join private Medicare Advantage plans, which have become known for costing the government more than traditional Medicare, and for profit-seeking through claim denials.
Still, it’s the installation of cost-sharing as a medical management tool that harms people day in and day out. That the tool has never fulfilled its promise doesn’t seem to faze policymakers. On the surface, after all, it should work, shouldn’t it?
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