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Transportation officials warn N.H. customers of ‘smishing’ scam imitating E-ZPass invoice – The Boston Globe

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Transportation officials warn N.H. customers of ‘smishing’ scam imitating E-ZPass invoice – The Boston Globe


Jennifer Lane received a text message Tuesday afternoon purportedly alerting her to an outstanding “toll invoice” in New Hampshire. If she didn’t pay her $4.15 balance promptly, then a $35 late fee would be added, the message claimed.

Lane knew right away it was a scam. She’s the chief communications officer for the New Hampshire Department of Transportation, which manages the state’s E-ZPass electronic toll collection system, and her team had just sent out an alert a few hours earlier to warn customers about the con.

So she did exactly what the DOT’s heads-up had told the public to do if they receive such a message.

“I immediately reported it to my mobile carrier. I did not click on any links,” she said, adding that she would never give out personal or banking information when receiving a request via text message, email, or phone call.

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If you know even the basics of cyber security, then you know “phishing” refers to the use of deceptive tactics online to trick someone into divulging sensitive information, such as by clicking a link in an untrustworthy email. When fraudsters use those tactics via texting — i.e., short message service, or SMS — that’s called a “smishing” scam.

The New Hampshire Department of Transportation said it was advised that an unknown number of Granite Staters are being targeted by an apparent smishing scam. It resembles cases that have been reported in other states in recent months, but the local messages are tailored to New Hampshire residents.

“It looks realistic, however the typos are obvious,” Lane said.

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In this case, it seems the scammers are targeting phone numbers with 603 area codes, without any apparent insight into whether a number is affiliated with any of the state’s roughly 588,000 E-ZPass accounts, she said.

“Another employee in the office that does not have an E-ZPass received (a smishing message) as well,” she added.

New Hampshire’s E-ZPass will never send text messages requesting payment for tolls with late fees, according to the DOT’s message. Account holders should instead use the official NH Turnpike E-ZPass website or the NH E-ZPass mobile app.

If you receive a smishing text, you can alert your phone carrier by forwarding the suspicious message to 7726 (SPAM) and you can file a complaint with the FBI’s Internet Crime Complaint Center, the DOT noted.


This story first appeared in Globe NH | Morning Report, our free newsletter focused on the news you need to know about New Hampshire, including great coverage from the Boston Globe and links to interesting articles from other places. If you’d like to receive it via e-mail Monday through Friday, you can sign up here.

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Steven Porter can be reached at steven.porter@globe.com. Follow him @reporterporter.





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New Hampshire

Who makes the best Chinese food in New Hampshire?

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Who makes the best Chinese food in New Hampshire?


This week, we’re in the mood for tasty Chinese food. But where can you find the best Chinese food in New Hampshire? Which restaurant is your go-to place when you’ve got a craving? No national chains, please! Click the link to vote — votes in the comments will not be counted.



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Police: Brown Univ. shooting suspect identified, found dead in New Hampshire

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Police: Brown Univ. shooting suspect identified, found dead in New Hampshire


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NBC News Channel

Providence Police Chief Col. Oscar Perez identified Claudio Manuel Nueves Valente, 48, as the person of interest in the Brown University mass shooting. Nueves, a Portuguese national and student, was found deceased in a New Hampshire storage facility from a self-inflicted gunshot wound.

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N.H. State Police Director Mark Hall got two pay raises in 2025. Here’s why. – The Boston Globe

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N.H. State Police Director Mark Hall got two pay raises in 2025. Here’s why. – The Boston Globe


The director of the New Hampshire State Police, who already got a pay bump earlier this year, secured a second raise on Wednesday that’s set to take effect before 2026 arrives.

Colonel Mark B. Hall, who has been State Police director for a little over two years, was unanimously approved by the Executive Council to begin earning an annual salary of about $171,300 later this month. That is 25.7 percent higher than what he was earning a year ago.

Department of Safety Commissioner Robert L. Quinn said the increase is needed to resolve a disparity between Hall’s salary and that of a lieutenant colonel who works under him. Quinn cited a provision of state law that authorizes compensation above the typical statutory maximum if an unclassified employee’s salary would otherwise be less than that of a subordinate classified employee.

In this case, Hall’s raise is designed to keep his salary $1,000 higher than that of Lieutenant Colonel Matthew S. Shapiro, who is serving as State Police executive major. (The council has used this mechanism for other positions this year as well.)

Hall actually saw his overall pay dip a bit after he transitioned into the top State Police job. In 2022, when he was a captain, Hall was paid about $132,000, counting overtime, holiday pay, and more, according to TransparentNH records. Two years later, as director in 2024, he was paid about $129,900, all regular pay.

That said, in switching from a classified position to his unclassified post in 2023, Hall was able to cash out the unused paid time off he had accrued. That contributed to a payout of more than $72,000, which resulted in his being paid a total of about $216,100 that year, according to records from the New Hampshire Department of Administrative Services.

Hall didn’t respond this week to a request for comment from The Boston Globe about his raise, though a spokesperson for the Department of Safety provided information in response to questions.

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Other updates from the State House:

  • Republican lawmakers tried to salvage their 2025 legislation that Governor Kelly Ayotte vetoed, but every single override vote failed. (Read more)
  • In the wake of a deadly shooting at Brown University, state lawmakers are calling for 2026 legislation to override gun-free policies on New Hampshire campuses. (Read more)

This story appeared in Globe NH | Morning Report, a free newsletter focused on New Hampshire, including great coverage from the Boston Globe and links to interesting articles elsewhere. To receive it via email Monday through Friday, sign up here.


Steven Porter can be reached at steven.porter@globe.com. Follow him @reporterporter.





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