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Sneaky scammers drain bank account in sinister phone phishing scheme

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Sneaky scammers drain bank account in sinister phone phishing scheme

We often receive text alerts from our banks about potential fraudulent transactions. 

While these notifications are meant to protect us, they can sometimes be exploited by savvy thieves. 

Here’s a real-life example shared by Kevin from Dandridge, Tennessee, who wanted to let others know about these sneaky tactics so that they could protect themselves against these heartless scammers.

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A couple receiving text messages on their smartphones. (Kurt “CyberGuy” Knutsson)

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The incident

Kevin shared a troubling experience where his wife received a text from their debit card bank questioning a potential fraudulent charge. This wasn’t unusual, as they had received similar notifications before and had to replace their cards. She responded with “NO,” indicating that the transaction wasn’t theirs.

Shortly after, she received a phone call from what she thought was the bank. However, the call was from the thieves, who cleverly posed as bank representatives. They didn’t ask for account numbers or passwords but instead requested the answer to a “secret question” that was legitimately set up when the account was created.

Once the thieves had this information, they shut off notifications, transferred funds between accounts, set up an ACH transfer and withdrew most of the funds. Fortunately, Kevin’s wife checked their accounts daily and quickly noticed the suspicious activity.

They filed a report with the Internet Crime Complaint Center (IC3) and a local police report. The IC3 is a partnership between the FBI and the National White Collar Crime Center, providing a way for individuals to report cyber crimes, including online fraud and identity theft. The bank’s fraud department was able to retrieve the funds from the receiving bank. However, the experience was time-consuming and stressful.

HOW TO REMOVE YOUR PRIVATE DATA FROM THE INTERNET 

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A woman receiving text messages on her cellphone. (Kurt “CyberGuy” Knutsson)

BEWARE OF THIS NEW ANDROID MALWARE THAT EMPTIES YOUR BANK ACCOUNT AND CLEARS YOUR DEVICE COMPLETELY

Why scammers specifically ask for secret questions

Scammers often ask for the answers to secret questions because these answers can provide them with a crucial piece of information needed to access your accounts. Secret questions are typically used as an additional layer of security for account recovery or verification processes. By obtaining this information, scammers can bypass other security measures and gain unauthorized access to your accounts. Kevin’s experience highlights why scammers target secret questions:

Exploiting trust: Scammers often pose as legitimate representatives from your bank or other trusted institutions. By asking for the answer to a secret question, they exploit your trust and the perceived legitimacy of the request. Kevin’s wife thought she was speaking with the bank when, in reality, she was talking to the thieves who had cleverly mimicked the bank’s procedures.

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Bypassing security measures: Once scammers have the answer to a secret question, they can use it to reset your password or verify your identity, effectively bypassing other security measures that are in place to protect your account. This is exactly what happened to Kevin’s wife; the scammers used the answer to the secret question to shut off notifications, transfer funds and set up an ACH transfer.

Easier to guess or find: Unlike passwords, which are often complex and unique, the answers to secret questions can sometimes be easily guessed or found through social engineering. For example, common questions like “What is your mother’s maiden name?” or “What was the name of your first pet?” might be discoverable through social media or public records. In Kevin’s case, the scammers cleverly posed as bank representatives and asked for the answer to a secret question that was legitimately set up when the account was created.

Understanding why scammers ask for secret questions can help you be more cautious and protect your sensitive information. Always be wary of unsolicited requests for personal information, and verify the legitimacy of the request through official channels. Kevin’s story serves as a powerful reminder to stay vigilant and protect your financial security.

A woman texting on her cellphone. (Kurt “CyberGuy” Knutsson)

WORLD’S LARGEST STOLEN PASSWORD DATABASE UPLOADED TO CRIMINAL FORUM

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Tips to protect yourself

Protecting yourself from fraud requires vigilance and proactive measures. Here are 11 essential tips to help you stay safe:

1. Verify text notifications: Use your bank’s official app or website to verify any text notifications you receive. This ensures that you’re interacting with a legitimate source and not a scammer. If in doubt, contact your bank directly using the phone number listed on their official website. If you can, it would be ideal to have a trusted contact at your bank whom you can call to confirm any text notifications you receive. This ensures that you’re speaking with a legitimate representative.

2. Never share secret answers: Never give out the answer to your secret question over the phone in a call you didn’t initiate, even if the caller seems legitimate. If you contact a bank call center, these questions are needed to authenticate your identity.

3. Hang up the phone and call the number of your bank from the back of your debit card or get your bank’s number from the bank’s official website.  If you’re thinking of Googling the phone number you’re seeing on your phone display, think twice as scammers easily spoof the legitimate phone numbers of banks.

4. Turn on notifications on your bank app. Most banks will send a notice when any alerts are turned off or information is changed.

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5. Regular account monitoring: Make it a habit to check your bank accounts daily. Early detection of suspicious activity can prevent significant losses.

6. Report suspicious activity: If you suspect fraud, report it immediately to your bank and local authorities. Quick action can help mitigate the damage.

7. Enable two-factor authentication (2FA): Whenever possible, enable 2FA on your bank accounts and other sensitive online accounts. This adds an extra layer of security by requiring a second form of verification, such as a code sent to your phone.

8. Use strong, unique passwords: Ensure that your passwords are strong and unique for each account. Avoid using easily guessable information like birthdays or common words. Consider using a password manager to keep track of your passwords securely.

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9. Be cautious with public Wi-Fi: Avoid accessing your bank accounts or conducting sensitive transactions over public Wi-Fi networks. These networks can be less secure and more susceptible to hacking.

10. Regularly update your software: Keep your devices and apps updated with the latest security patches. This helps protect against vulnerabilities that could be exploited by cybercriminals.

11. Have strong antivirus software: The best way to safeguard yourself from malicious links that install malware, potentially accessing your private information, is to have antivirus software installed on all your devices. This protection can also alert you to phishing emails and ransomware scams, keeping your personal information and digital assets safe. Get my picks for the best 2024 antivirus protection winners for your Windows, Mac, Android and iOS devices.

12. Remove your personal information from the internet: To reduce your online presence, consider using a data removal service. While no service can guarantee the complete removal of your data from the internet, a data removal service is really a smart choice. They aren’t cheap — and neither is your privacy. These services do all the work for you by actively monitoring and systematically erasing your personal information from hundreds of websites.  

It’s what gives me peace of mind and has proven to be the most effective way to erase your personal data from the internet. By limiting the information available, you reduce the risk of scammers cross-referencing data from breaches with the information they might find on the dark web, making it harder for them to target you. Check out my top picks for data removal services here.

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HOW TO PROTECT YOUR CREDIT AND BANK CARDS FROM GETTING HACKED

Kurt’s key takeaways

Kevin’s story is a reminder of how vigilant we need to be in protecting our financial information. Thieves are becoming increasingly sophisticated, and it’s crucial to stay one step ahead. By following the tips outlined above, you can significantly reduce your risk of falling victim to these banking scams. Remember, staying informed and proactive is your best defense against this kind of fraud.

Have you ever experienced a close call with a scam? What did you learn from that experience? Let us know by writing us at Cyberguy.com/Contact

For more of my tech tips and security alerts, subscribe to my free CyberGuy Report Newsletter by heading to Cyberguy.com/Newsletter

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Sony’s XM5 headphones and the latest Kindle round out this week’s best deals

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Sony’s XM5 headphones and the latest Kindle round out this week’s best deals

If you’re feeling the stress of having procrastinated on your holiday shopping — and you missed out during Black Friday and Cyber Monday — we’ve got you. We’ve found a variety of gadgets on sale that make for great gifts, many of which will ship in time for the holidays. One of the standouts is the current promo on Sony’s noise-canceling WH-1000XM5 headphones, which are on sale with a free pair of wireless earbuds. Other deals you may have missed include steep discounts on Amazon’s latest entry-level Kindle and the new Echo Dot Max.

Sony’s last-gen WH-1000XM5 have consistently impressed us with their audio quality, active noise cancellation, and comfort. And right now, Amazon is offering them with a free pair of Sony’s WF-C700N earbuds for $248 ($152 off). The headphones have an updated design that includes a thinner headband, more memory foam in the ear pads, and repositioned mics that reduce wind noise when taking calls. These changes didn’t add much weight, and the headphones still get 30 hours of playtime with ANC enabled.

The XM5 sounded “more refined, detailed, and spacious” in our tests, but we noticed less oomph when listening to EDM or hip-hop tracks with a lot of bass. The headphones have eight microphones, four of which are for voice, and their excellent noise reduction on calls was immediately noticeable, even in louder environments. The $89.99 WF-C700N, meanwhile, are a midrange pair of noise-canceling earbuds with an IPX4 rating, up to seven and a half hours of battery life (with ANC enabled), and a slim design.

Amazon’s 11th-gen Kindle is our favorite budget-friendly e-reader, and you can pick up the ad-supported version for $89.99 ($20 off) at Amazon, Best Buy, and Target. The entry-level ebook reader features a six-inch 300ppi E Ink display that won’t show glare from the sun like your phone or tablet. It has enough storage space to hold thousands of books, or dozens of audiobooks from Audible, the latter of which you can play via Bluetooth headphones or speakers.

The Kindle’s built-in battery lasts up to six weeks, depending on how long you read per day and how reliant you are on its backlight, and recharges over USB-C. It has the same screen resolution and storage as the step-up Kindle Paperwhite, but it’s not waterproof, which may matter if you like to read at the beach or in the bath.

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Amazon’s last-minute “Super Saturday” sale is underway, though, we’d argue some of the better deals are actually some the lingering discounts we’re seeing on Amazon’s own devices, many of which have been effect for several weeks. Right now, for instance, you can grab the new Echo Dot Max at Amazon, Best Buy, and Target for $79.99 ($20 off), which is the best price we’ve seen on the smart speaker since it launched.

Despite the name, the Dot Max is less of a follow up to the Echo Dot as it is the fourth-gen Echo from 2020. It’s got a compact knit fabric design, simpler controls, a better processor, and more smart home sensors and radios than prior models (it offers support for Matter, Thread, and Zigbee protocols). It still sounds great for its size, though, and like prior models, it can function as an Wi-Fi extender if you’re looking buoy a Eero mesh network. It’s also one of the first devices to offer Amazon’s AI-powered Alexa Plus out of the box, which, while still very much a work in progress, is a step in the right direction.

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Data breach exposes 400,000 bank customers’ info

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Data breach exposes 400,000 bank customers’ info

NEWYou can now listen to Fox News articles!

A major data breach tied to U.S. fintech firm Marquis is rippling through banks, credit unions and their customers. Hackers broke into Marquis systems by exploiting a known but unpatched vulnerability in a SonicWall firewall, gaining access to deeply sensitive consumer data.

At least 400,000 people are confirmed to be affected so far across multiple states. Texas has been hit the hardest with more than 354,000 residents affected. That number is expected to rise as additional breach notifications are filed.

Marquis operates as a marketing and compliance provider for financial institutions. The company says it serves more than 700 banks and credit unions nationwide. That role gives Marquis access to centralized pools of customer data, which also makes it a high-value target.

PASSWORD MANAGER FINED AFTER MAJOR DATA BREACH

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A major data breach tied to fintech firm Marquis exposed sensitive banking and identity data for hundreds of thousands of people. (Kurt “CyberGuy” Knutsson)

What information was stolen in the Marquis cyberattack

According to legally required disclosures filed in Texas, Maine, Iowa, Massachusetts and New Hampshire, hackers accessed a wide range of personal and financial data. Stolen information includes customer names, dates of birth, postal addresses, Social Security numbers and bank account, debit and credit card numbers. The breach dates back to Aug. 14, when attackers gained access through the SonicWall firewall vulnerability. Marquis later confirmed the incident was a ransomware attack.

While Marquis did not publicly name the attackers, the campaign has been widely linked to the Akira ransomware gang. Akira has previously targeted organizations running SonicWall appliances during large-scale exploitation waves. This was not a routine credential leak.

We reached out to Marquis for comment, and a company spokesperson provided CyberGuy with the following statement:

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“In August, Marquis Marketing Services experienced a data security incident. Upon discovery, we immediately enacted our response protocols and proactively took the affected systems offline to protect our data and our customers’ information. We engaged leading third-party cybersecurity experts to conduct a comprehensive investigation and notified law enforcement.

“The incident was quickly contained, and our investigation was recently completed. It was determined that an unauthorized third party accessed certain non-public information within our network. However, there is no evidence indicating that any personal information has been used for identity theft or financial fraud. We have notified potentially affected individuals.  

“We know our customers place great trust in us, and at Marquis, we take that responsibility seriously by making the protection of their information our highest priority. We are extremely appreciative of the cooperation, understanding, and support of our employees and customers during this time.”

HOW TO STOP IMPOSTOR BANK SCAMS BEFORE THEY DRAIN YOUR WALLET 

Why the Marquis data breach creates long-term identity risk

When a data breach exposes your full identity, the danger does not disappear after the news cycle ends. Unlike a stolen password, this kind of information cannot be changed, which means the risk can stick around for a long time.

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“With a typical credential leak, you reset passwords, rotate tokens and move on,” Ricardo Amper, CEO and Founder of Incode Technologies, a digital identity verification company, tells CyberGuy. “But core identity data is static. You cannot meaningfully change your date of birth or SSN, and once those are exposed, they can circulate on criminal markets for years. The breach is a moment in time, but the exposure it creates can follow people for the rest of their financial lives.”

That is why identity breaches are so dangerous. Criminals can reuse the same stolen data years later to open new accounts, build fake identities or run highly targeted scams that feel personal and convincing. Many attackers now combine this data with AI tools to scale their efforts. As a result, phishing emails, phone calls and even voice impersonations are harder to spot when they reference real details about your bank or account history.

The most likely scams after identity data is stolen

When criminals obtain verified identity data, fraud becomes targeted rather than opportunistic. 

“Once criminals get their hands on rich, verified identity data, fraud stops being a guessing game and becomes a targeted execution,” Amper said. 

The first major threat is account takeover. With enough personal details, attackers can bypass knowledge-based checks, reset passwords, change contact information and abuse accounts in ways that often look legitimate. The second risk is new account fraud. This includes credit cards, loans, buy now pay later services and even new bank accounts. High-quality data helps these applications pass automated systems and manual reviews.

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The fastest-growing threat is synthetic identity fraud. Real data, like a Social Security number, is blended with fabricated details to create a new identity that matures over time before a large financial bust. 

“These attacks are hard to catch early because the data being presented is accurate and often reused across multiple institutions,” Amper noted. “If your defenses can’t reliably tell a real human from an AI-generated impersonation, you are starting every decision from a position of disadvantage,” he added.

Why unpatched firewall flaws pose such a serious threat

Ransomware groups like Akira increasingly focus on widely deployed infrastructure to maximize impact. Firewalls sit at the boundary of trusted networks. When one is compromised, everything behind it becomes reachable. 

“What we’re seeing with groups like Akira is a focus on maximizing impact by targeting widely used infrastructure. The strategy remains the same: Find a single weak point that gives access to many downstream victims at once,” Amper said. 

This approach exposes a persistent blind spot in traditional cybersecurity thinking. Many organizations still assume traffic passing through a firewall is safe. 

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“When the perimeter device itself is the entry point, static defenses and outdated controls simply can’t keep up,” Amper explained.

Hackers accessed names, Social Security numbers and bank details by exploiting an unpatched firewall vulnerability.  (Kurt “CyberGuy” Knutsson)

How long affected consumers should assume risk remains high

Identity data does not expire. Social Security numbers and birth dates stay the same for life. 

“When core identity data reaches criminal markets, the risk does not fade quickly,” Amper emphasized. “Fraud rings treat stolen identity data like inventory. They hold it, bundle it, resell it and combine it with information from new breaches.” 

Warning signs of misuse can be subtle. These include credit inquiries you did not authorize, account recovery alerts from unfamiliar services or phone calls that convincingly mimic a bank’s verification process using deepfake voice tools. 

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“The most damaging fraud often starts long after the breach is no longer in the news,” Amper added.

The overlooked impact of identity theft

Financial losses are only part of the damage. Victims often experience a lasting erosion of trust. 

Amper says, “The most overlooked consequence is the psychological toll of knowing that you can no longer trust who is contacting you. Deepfake impersonation turns every phone call, video message or urgent request into a potential attack.”

Ways to stay safe after the Marquis data breach

When a breach exposes Social Security numbers, bank details and birth dates, the risk does not end with a password reset. These steps focus on protections that reduce long-term identity misuse and help you detect fraud early.

1) Freeze your credit with all major bureaus

A credit freeze prevents criminals from opening new accounts in your name using stolen identity data. This is critical after the Marquis breach, where full identity profiles were exposed. Freezing credit does not affect your score and can be lifted temporarily when needed. Place a free credit freeze with Equifax, Experian and TransUnion online or by phone. Each bureau must be contacted separately. Once frozen, new credit cannot be opened unless you temporarily lift or remove the freeze using a PIN or account login.

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2) Place a fraud alert on your credit file

A fraud alert tells lenders to take extra steps to verify your identity before approving credit. It adds protection if you are not ready to freeze credit everywhere or want an extra layer on top of a freeze. Fraud alerts last for one year and can be renewed. You only need to contact one credit bureau to place a fraud alert. Equifax, Experian or TransUnion will notify the others for you. Fraud alerts are free and last for one year.

3) Enable transaction and account alerts

Turn on alerts for withdrawal, purchase, login attempts and password changes across all financial accounts. Real-time alerts can help you catch account takeovers or unauthorized activity before serious damage occurs.

4) Review bank statements and credit reports regularly

Check statements and credit reports often, even months or years after the breach. Identity data from incidents like this is frequently reused later for delayed fraud. Watch for unfamiliar accounts, hard inquiries or small test charges.

5) Use phishing-resistant two-factor authentication

Text message codes can be intercepted or socially engineered. Where possible, switch to app-based or hardware-backed two-factor authentication. These options are harder for attackers to bypass, even when they know your personal details.

6) Rely on strong device-based biometrics where available

Biometrics tied to your physical device add a layer that criminals cannot easily replicate. Face and fingerprint authentication help block account takeovers driven by stolen identity data or AI-powered impersonation.

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7) Use strong antivirus software

Reputable antivirus software helps detect malicious links, fake login pages and follow-up attacks that target breach victims. This adds protection against phishing and ransomware tied to identity-based scams.

The best way to safeguard yourself from malicious links that install malware, potentially accessing your private information, is to have strong antivirus software installed on all your devices. This protection can also alert you to phishing emails and ransomware scams, keeping your personal information and digital assets safe.

Get my picks for the best 2025 antivirus protection winners for your Windows, Mac, Android and iOS devices at Cyberguy.com.

THIRD-PARTY BREACH EXPOSES CHATGPT ACCOUNT DETAILS

8) Consider a data removal service

Data brokers collect and resell personal information that can be combined with breach data to fuel targeted fraud. A data removal service reduces how much of your personal information is publicly available and lowers your exposure over time.

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While no service can guarantee the complete removal of your data from the internet, a data removal service is really a smart choice. They aren’t cheap, and neither is your privacy. These services do all the work for you by actively monitoring and systematically erasing your personal information from hundreds of websites. It’s what gives me peace of mind and has proven to be the most effective way to erase your personal data from the internet. By limiting the information available, you reduce the risk of scammers cross-referencing data from breaches with information they might find on the dark web, making it harder for them to target you.

Experts warn this type of identity exposure can fuel fraud and scams for years after the breach is discovered. (Kurt ‘CyberGuy’ Knutsson)

Check out my top picks for data removal services and get a free scan to find out if your personal information is already out on the web by visiting Cyberguy.com.

Get a free scan to find out if your personal information is already out on the web: Cyberguy.com.

9) Add an identity theft protection service

Identity theft services monitor credit files, dark web markets and account activity for signs that your stolen data is being misused. Many also offer recovery assistance in the event of fraud, which can save time and stress when dealing with banks, credit bureaus and government agencies. This monitoring is especially useful after breaches like Marquis, where identity data can resurface long after the initial incident.

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See my tips and best picks on how to protect yourself from identity theft at Cyberguy.com.

10) Verify unexpected outreach through official channels

Be cautious of urgent calls, emails or texts that reference real banking or personal details. Scammers now use accurate breach data to sound legitimate. Hang up and contact your bank directly using the number on your card or official website.

11) Lock down tax and government accounts

Create or secure online accounts with the IRS, Social Security Administration and your state tax agency. Enable strong authentication and monitor for unexpected notices. Stolen identity data is often used for tax refund fraud or benefit scams long after a breach.

Kurt’s key takeaways 

The Marquis data breach highlights how dangerous unpatched infrastructure vulnerabilities have become for the financial sector. When a single vendor holds data for hundreds of institutions, the fallout spreads quickly. For you, identity protection is no longer a one-time response. It is an ongoing necessity that can last years beyond the initial breach.

What questions do you still have about protecting your identity after a major data breach like this one? Let us know by writing to us at Cyberguy.com.

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Copyright 2025 CyberGuy.com.  All rights reserved.

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You can buy your Xbox Ally an official pair of anti-drift joysticks

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You can buy your Xbox Ally an official pair of anti-drift joysticks

Even at $1,000, the Xbox Ally X handheld didn’t ship with magnetic drift-resistant joysticks, and neither did the $600 model. But for an extra $20 at Amazon, you can change that today — with officially Asus-approved and sanctioned TMR joysticks from Gulikit, the company that’s made a name for itself by supplying aftermarket drift-resistant sticks.

The company says it worked with Xbox Ally manufacturer Asus to create these sticks, that they’ll be “automatically recognized” when you swap them in, and that you can use the handheld’s built-in Armoury Crate app to calibrate them afterwards.

And while I haven’t tried these ones (I do have a pair in my Switch), I can confirm it’s pretty easy to pop open the Xbox Ally to install. Just loosen the Philips-head screws, poke in a guitar pick pry tool to create a small gap, and pull a little harder than you think you need to pop open the clips. The joystick modules are right underneath. There’s nothing blocking you — just pop a ribbon cable and undo their three screws.

Here’s the company’s walkthrough in case you want to see for yourself — though I do not recommend taking sharp tweezers to ribbon cables when your fingernails can do that job safer and easier. (I may have broken a few ribbon cables in my life.)

When we’re talking about TMR or the older and slightly less power-efficient Hall effect joystick technology, I usually write “drift-resistant” instead of “drift-free” because you may find your center point drifting over time — but the beauty of magnetic is you just have to recalibrate! Unlike the potentiometer joysticks that ship with Nintendo, Sony PlayStation, and Microsoft Xbox controllers, you’re not scraping away material that’ll lead to permanent drift as you use the magnetic versions.

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Gulikit’s new Xbox Ally sticks are $20 in the US today, and should also be available in the UK for £20, and in Italy, France, and Spain for €22, this January.

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