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SFPD response times for small crimes still slow, and it may not get better anytime soon

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SFPD response times for small crimes still slow, and it may not get better anytime soon


SAN FRANCISCO (KGO) — Earlier this year, San Francisco reported that property crime was down significantly. The numbers say that, but some people say they have stopped reporting “smaller” crimes because the police take so long to respond. Many others don’t report crimes because they feel nothing will be achieved.

For example, it’s Monday mid-morning, we captured what store workers tell us is a typical occurrence at the Walgreens on Market and 9th Street in San Francisco.

An employee is on the phone with a 911 dispatcher to report the incident while another employee yells at the woman.

INTERACTIVE: Take a look at the ABC7 Neighborhood Safety Tracker

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The two employees are now describing what’s happening while on the phone.

She continues to put items in her bag despite knowing that she’s being recorded on a cellphone and that the incident is being reported to 911. She then calmly walks out of the store.

When this crime happened the security officer was at lunch.

We wanted to talk to them, so we returned a few days later and interviewed security.

Lyanne Melendez: “Have you seen this woman before?
Guard: “All the time.” Usually it’s everyday, every other day.
Lyanne: “What does she do when she comes in?”
Guard: “They just usually come through the aisles and fill up and leave.”
Lyanne: “Is there anything you can do about it?
Guard: “No, they don’t let us touch them anymore.”
Lyanne: “How long does it take police to respond?”
Guard: “They don’t respond.”

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And shoplifters know it.

“They are in and out of the store in two or three minutes and they are out the door and by the time the store reports that, people are long gone,” explained David Burke, SFPD Public Safety Liaison for District 8.

Even after the store reports it, police admit it takes them too long to respond.

Here’s the data on the police department’s response time when dealing with non-violent crimes such as a burglary.

So far this month, it has taken police almost 30 minutes to respond. The target is 20 minutes. The last time they met that goal was in the first four months of the COVID pandemic, when shelter-in-place orders were in effect.

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MORE: Serial SF shoplifter accused of stealing $40K+ worth of items speaks for 1st time

Police say they may not meet that goal for years to come because they are about 500 officers short.

The truth is that SFPD has struggled for years to recruit new officers and that was even before the murder of George Floyd by a Minneapolis police officer in 2020 when there was a call nationwide to defund the police.

Still, In San Francisco, in August 2020, some lawmakers called for cuts to police funding and the cancellation of the upcoming four police academies.

“I would actually propose to eliminate all four,” said former San Francisco Supervisor Sandra Fewer back in August 2020.

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“It’s about the system that is rotten to its core,” added San Francisco Supervisor Hillary Ronen during that Aug. 20, 2020 meeting.

VIDEO: I-Team fact checks SFPD response times after residents express concern

I-Team fact checks San Francisco Police Department’s response times after Pier 39 car-to-car shooting leaves 6 injured.

Even the mayor initially agreed that changes had to be made but when property crimes escalated, London Breed took a difference stance.

“We will expand recruitment strategies and work to retain officers,” said Breed in Dec. 2021.

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Even that supervisor who called for defunding the police, later complained that her district was lacking in law enforcement officers.

“I’ve been begging this department to give the Mission what it deserves in terms of police presence all year long and I’ve been told time and time again that there are no officers,” expressed Ronen in February 2023.

In the end, the police department’s budget was never cut but police say the rhetoric did lasting damage.

MORE: Convicted serial SF shoplifter gets probation after serving less than 1 year in jail

Recruitment has been a challenge, even when earlier this month, the mayor and the police chief welcomed its largest police academy class since 2018.

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For people who have been victims or have witnessed thefts, there is fatigue and resignation that little will be done to curb it from happening again.

We caught another man who was apparently stealing from a Walgreens in the Noe Valley neighborhood.

It wasn’t until we began recording that the employee offered to contact police.

“There is that psychological thing when if you feel ‘well if they aren’t going to come, or they’re going to come in an hour from now, I’m not going to bother,’ but the police department, we don’t know this is happening if people aren’t making reports, then we’re not aware that this is going on,” added Burke.

Police are also counting on new technology to help them when going after people through Prop E. This was approved by voters last March. Police will now have license plate readers and drones at their disposal.

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San Francisco, CA

San Francisco supervisor presses city departments to clean up Sixth Street

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San Francisco supervisor presses city departments to clean up Sixth Street


Over the last few months, San Francisco has been cracking down on open-air drug markets that have taken root on several street corners in the city’s South of Market and Tenderloin neighborhoods.

Some progress has been made, but Supervisor Matt Dorsey, who represents South of Market, is fed up with what’s happening on one particular street in his district: Sixth Street.

On Sixth Street on any given day, one can see some of the city’s issues with drug use, drug dealing and mental health all out in the open.

Dorsey is pressing city departments to take swift action.

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“Just on the Sixth Street corridor, if we were to affect 100 arrests per night with an eye toward making those life-saving, medically-appropriate interventions, getting people into detox and drug treatment,” he said.

Dorsey has sent a formal letter of inquiry to all city departments that are responsible for law enforcement, public safety and public health to ask what they would need to make his 100-arrests-per-night proposal a reality.

He acknowledges there has been improvement on drug use and sales on several street corners in SoMa and the neighboring Tenderloin, but not on Sixth Street.

He said the issues on Sixth Street have not just remained the same. He said they’ve gotten worse

“This is not COVID-19 or something that we can expect to get better once we get over the hump,” he said. “The reality is that we are now in the era of synthetic drugs.”

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For that reason, he believes mandated treatment after an arrest is needed.

But not everyone agrees, in part, because right now there is a lack of treatment available in the city.

“We have very little treatment for women, for example,” Coalition on Homelessness Executive Director Jennifer Friedenbach said. “We have very little for the Spanish-speaking population. We have literally no free trauma therapy that’s extensive. These are the places that have been identified as what we really need to do to address the crisis. Criminalization isn’t even on the list.”

Freidenbach said the city also needs some kind of detox facility.

She and Dorsey seldom agree on many issues, but they both said they have high hopes for Mayor-elect Daniel Lurie. Dorsey said he’s on the same page as a lot of Lurie’s public safety proposals, and Friedenbach said Lurie has a long history of funding projects aimed as solving the root causes of problems in the city.

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San Francisco police union pushes for SFPD to rejoin FBI Joint Terrorism Task Force

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San Francisco police union pushes for SFPD to rejoin FBI Joint Terrorism Task Force


SAN FRANCISCO (KGO) — In the wake of the attack in New Orleans, the San Francisco Police Officers Association is asking for SFPD to reinstate its partnership with the FBI Joint Terrorism Task Force.

The partnership was suspended in 2017 because of pressure from civil liberties advocates.

The POA posted on X: “The SFPD should rejoin the joint terrorism task force to work with all of our law enforcement partners in keeping the people who live, work and visit San Francisco safe.”

“We put out the tweet because what happened in New Orleans. Nobody wants to see that happen again. We have some high-profile events happening here in the city. And we want to make sure we have every available piece of information that is going to keep the public safe,” said Lt. Tracy McCray with the SF Police Officers Association.

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McCray says there will be a lot of eyes on San Francisco because of upcoming events like the J.P. Morgan Health Care Conference.

“That’s going to be really huge and after what happened in New York with the CEO killed,” McCray said.

In February there’s the Chinese New Year Parade and the NBA All-Star Game.

“That’s a huge event. Security is paramount,” McCray said.

New Orleans attack latest: 14 killed; Police don’t believe any other suspects involved, FBI says

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The San Francisco Police Department pulled out of the Joint Terrorism Task Force in 2017 during the Trump Administration.

SFPD faced pressure from civil liberties advocates and members of the Muslim community concerned that the FBI and SFPD would target undocumented immigrants and Muslim residents. Law enforcement leaders say SFPD and the FBI share information now but that more needs to be done.

“Even though there is info that is shared with the department, it’s different from actually being part of this joint effort. This task force where we would actually have someone dedicated to being on that task force,” McCray said.

“To not have SFPD involved in it, as a member of it, is ludicrous,” said former FBI Agent Rick Smith. He says SFPD needs to be part of the task force.

“It’s a coordinated group that is formed to deal with situations just like what is being dealt with today in New Orleans. It’s essential to have a coordinated effort and one command post when something like this happens,” Smith said. “To be safe, you need law enforcement to talk together in realtime to deal with these things.”

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MORE: Safety experts detail ways to protect SF’s ‘entertainment zones’ in wake of New Orleans attack

Local leaders say what happened in New Orleans is a wake up call.

“We have to double down on our relationships with federal partners like the joint federal task force. I’m going to do everything I can as a member of the Board of Supervisors to support that,” said SF Supervisor Matt Dorsey.

A San Francisco Police Department spokesman said it’s time for rethink its membership in the JTTF.

It also issued a statement saying that officers are on heightened alert and are prepared to respond to any incident that may occur. SFPD will be fully staffed for all major events in the coming weeks and months.

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The decision to reinstate the partnership between SFPD and the FBI’s Joint Terrorism Task Force depends on the SF Police Commission.

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EXCLUSIVE: SF supervisor calls for 'compulsory detox and treatment' for drug users

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EXCLUSIVE: SF supervisor calls for 'compulsory detox and treatment' for drug users


SAN FRANCISCO (KGO) — The quarter-mile stretch of 6th Street in San Francisco’s South of Market neighborhood has long struggled with open air drug usage, but Supervisor Matt Dorsey says it’s only getting worse.

It’s why he’s calling for mass-arrests of drug users to put them into “compulsory detox and treatment” and off the streets.

Dorsey first told ABC7 News about his request to the city agencies that deal with these issues to come up with an enforcement plan in order to solve drug-related “lawlessness” on the streets.

“Historically, most of the work that we’re doing is focused on drug dealers, and I think that’s something that needs to continue, but we also need to be making criminal justice interventions in public drug use,” he said. “We do need to be making arrests of drug users with an eye toward making sure that any criminal justice intervention we make is a medical and life saving intervention.”

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MORE: California’s Prop 36 now in effect, increasing penalties for certain theft and drug crimes

The San Francisco Police Department estimates that at least 200 people “loiter and use drugs” in the area on a nightly basis. Dorsey wants to see no fewer than 100 arrests per night going forward.

It’s not the first time the city has tried to use the criminal justice system to get those with substance use disorders off the streets and into treatment. In 2023, Mayor London Breed directed SFPD to make more drug-related arrests.

Dr. Tyler TerMeer, CEO of the San Francisco AIDS Foundation, is critical of this approach, saying it does not address the root causes of substance abuse.

“Decades of research have shown that criminalizing people for their health conditions or circumstances perpetuates harm rather than fostering recovery. Forced treatment under the threat of incarceration undermines trust in health services and disproportionately impacts marginalized communities,” TerMeer said in a statement to ABC7 News. “What San Francisco truly needs is increased investment in overdose prevention services, voluntary treatment programs, and supportive housing. These approaches save lives, reduce public health crises, and strengthen our city.”

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MORE: San Francisco launches new ‘Living Proof’ health campaign to encourage drug addiction treatment

Dorsey believes the city’s longtime harm reduction approach is no longer working. And as a former addict himself, it’s personal.

“What may have worked in the heroin era is not working in the fentanyl era. We are facing drugs that are deadlier than ever before in human history. And we’re seeing levels of addiction driven lawlessness that we have never seen even in a city that has taken a permissive approach to drug use in years past,” he said.

When asked what this will cost, Dorsey did not provide specifics but said San Francisco cannot afford to ignore this problem.

Dorsey’s letter of inquiry asks five different agencies to come up with a plan for large-scale arrests and involuntary holds within the next 30 days. It is directed to the following agencies: San Francisco Police Department, San Francisco Sheriff’s Office, San Francisco Fire Department EMS Division, San Francisco Department of Public Health, and San Francisco District Attorney’s Office.

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