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Former case manager details safety, other concerns with Denver homeless shelter as city auditor releases new report

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Former case manager details safety, other concerns with Denver homeless shelter as city auditor releases new report


Fear has reached its tipping point for a former case manager at one of Denver’s homeless shelters.

“I’ve never experienced anything like this,” she said. “And I’ve worked in low-income facilities.”

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The former case manager shared her experience anonymously with CBS Colorado days after issuing her resignation letter on Nov. 11. She was working for nearly a year at the Tamarac Family Shelter (formerly an Embassy Suites) at 7525 E Hampden Avenue, which is a city shelter run by the Salvation Army.

Her letter of resignation details a lot of the issues and concerns she experienced throughout her time working there.

“When we first got there, the housekeeping was there, and we had housekeeping because of the contract with Embassy Suites wasn’t over,” she said.

However, she says management eventually let housekeeping go, and the facility started to get worse.

“The condition of the building, its falling apart. We have leaks in the ceiling. We have bed bugs in the room. We have roaches,” she said. “The bathrooms are disgusting.”

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The former employee shared a collection of photos she says were taken at the shelter. Photos showed dead rats outside the property, trash throughout the shelter and damaged ceilings.

“Just because they came from being homeless, doesn’t mean they need to be treated that way,” she said.

What was even more concerning to her and the clients she worked with was how much they feared for their safety within the facility.

“We’ve been experiencing a lot of domestic violence and there’s a lot of people that threaten us and say, ‘Well, we’re going to do things to your car,’” she said. “We had an individual that her husband kept her in a room and was beating her up and she had from head-to-toe bruises.”

She says despite having some security guards outside the facility, abuses or unauthorized people would still slip through the cracks.

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“When the clients will say, I would rather be in the streets than be in here because it’s safer out there than it is in here,” the employee said.  

This case manager says she has also spoken up about getting more security added to the facility, including a security door. However, she says the facility’s management team did not address these concerns.

“It’s not in the funding; we can’t do it. We don’t have enough money to do security doors,” she said.

Last week, when CBS Colorado first asked the Salvation Army about these concerns, it issued this statement, “One of the things that’s good about having a working relationship with the City of Denver is that they have high expectations for the safety and cleanliness of our programs. The Salvation Army could not operate the Tamarac location if these allegations were true. The safety of our guests is our highest concern. That’s why we’re here – housing families with children, providing three meals a day and connecting our guests with the services that will strengthen their abilities to thrive on their own. Furthermore, HOST or City of Denver employees are on site most days of the workweek every week. The bottom line is the city would shut us down if we didn’t hold to their high standards of safety.”  

This week, however, a spokesperson for the Salvation Army says it’s enlisted independent legal counsel to investigate these concerns. “While the investigation is underway, we will be unable to comment.”

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A spokesperson for the city’s Department of Housing Stability released a statement saying the former employee’s claims are largely untrue,” “Department of Housing Stability staff are regularly on-site at the Tamarac Family Shelter, working alongside staff members from The Salvation Army to ensure a safe, welcoming and stabilizing environment for families in crisis.”

These allegations come just as the city auditor released its findings of Denver’s homeless shelter program. The report reveals homeless funding is not being tracked, and safety concerns are not being addressed among other issues. The safety concerns are particularly connected to another shelter run by the Salvation Army on Quebec Street, the Aspen Shelter (formerly a Doubletree Hotel).

“The [homeless] should have a safe haven like they say it is. They should be able to stay there and not worry about their abuses coming in,” the former case manager said.

The report finds that Housing Stability has “ineffective systems for monitoring shelter provider performance,” and that in the case of the former Doubletree location, the city provided a security budget of $807,000 but had not hired a contractor to manage security at the property for several months. It is also the location where two people were shot and killed in March 2024, and a third person was shot and injured weeks later.

The audit also found concerns with Housing Stability’s managing of finances for shelter properties and personal information, “Housing Stability failed to hold providers accountable for their use of city funds. The department received 55% of reviewed invoices past deadline. We found sensitive confidential data was left unprotected in a shared drive that staff in other city agencies could access. Housing Stability stored documents such as birth certificate orders containing contact information and family information of shelter guests. Not protecting confidential information by restricting drive access creates a data security risk.”

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“Housing Stability’s poor organization is negatively affecting operations at Denver’s shelters,” said Timothy M. O’Brien, Denver’s auditor. “These issues need to be addressed because vulnerable populations are at risk.”

A spokesperson for the city says the auditor’s report is not an accurate representation of the current state of the city’s shelter system, “Denver’s All in Mile High program has transformed the city’s homelessness resolution system, resulting in the largest decrease in street homelessness on record and positive outcomes both for those experiencing homelessness and the city as a whole. The Auditor’s report on Denver’s shelter system references data and information from more than eight months ago, and is not an accurate representation of the current state of our shelter system. We continue to constantly improve our programs, which is why although we acknowledge the auditor’s findings, it’s important to note that HOST and the City have long been working to improve the system throughout 2024.”

As for the former case manager, she hopes any new information and investigation into concerns at the shelter she worked at and others can help make these facilities better for anyone who works or lives inside them.

“More security for our residents,” she said. “That its clean, and that it’s not falling apart.”

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Sacrificing Convenience for Safety Is the Right Thing to Do

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Sacrificing Convenience for Safety Is the Right Thing to Do


Are bicyclists safe on the streerts of Denver?

Lauren Antonoff

More than halfway into his first term, Mayor Mike Johnston finally met with his own Bicycle Advisory Committee and reiterated a familiar promise: Denver can increase road safety without taking any convenience away from drivers. “We want this to be a city where it is safe and easy to get around by bike or by foot,” Johnston told Westword after the meeting. “We want to build infrastructure and a culture that makes that easier, and we think we can do that without making it more difficult for drivers.”

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The mayor is wrong. If Denver is serious about making our streets safer for everyone — people driving as well as people walking, biking, rolling or taking transit — then we have to be honest about what that requires. Real safety improvements will sometimes mean slowing cars down, reallocating space or asking drivers to take a slightly longer route. In other words, we must be willing to trade a bit of convenience for a lot of safety.

We already make this trade-off all the time. Parking in front of the fire hydrant across from my house would be extremely convenient, but I don’t do it because it would put my neighbors at risk if a fire broke out. I don’t enjoy going through security screening every time I attend a Denver City Council meeting, but I accept it because it keeps a critical public forum safe. These small inconveniences are simply part of living in a community where everyone’s well-being matters.

So why is the idea of asking drivers to accept minimal inconvenience — a few extra minutes, a block or two of walking from their parking spot to their final destination — treated as politically impossible, even when it could prevent deaths and life-altering injuries?

Will you step up to support Westword this year?

At Westword, we’re small and scrappy — and we make the most of every dollar from our supporters. Right now, we’re $20,000 away from reaching our December 31 goal of $50,000. If you’ve ever learned something new, stayed informed, or felt more connected because of Westword, now’s the time to give back.

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Denver committed to Vision Zero nearly a decade ago, pledging to eliminate traffic fatalities. Yet year after year, the death toll remains stubbornly high, topping eighty lives lost annually since the pandemic. The reason is not mysterious: City leaders have consistently prioritized driver convenience over safety, even as people continue to die on our streets.

For generations, Denver’s street designs have catered not just to driving, but to driving dangerously. The majority of streets on the city’s High Injury Network — just 5 percent of streets where half of all traffic deaths occur — are major arterials like Colfax, Federal, Colorado, Speer and Alameda. These corridors are engineered to move as many vehicles as quickly as possible. People walking and biking are left to navigate speeding traffic with minimal protection, crossing up to eight lanes just to reach the other side.

We know what works. The data is unequivocal: On streets like these, the most effective safety improvements reduce the space available for fast-moving vehicles. Road diets, narrower lanes, shorter crossings and dedicated space for sidewalks, bike lanes and bus lanes all make streets safer for everyone — including drivers — by bringing speeds down to survivable levels.

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And yet, Mayor Johnston’s recent decision to abandon the planned road diet on Alameda Avenue is only the latest example of the city retreating from proven safety measures because they might inconvenience drivers. The city noted that its revised plan for Alameda would save drivers an extra sixty seconds of driving time, compared to the original road diet.

The mayor must confront a hard truth: We cannot keep people safe without changing the status quo, and the status quo is built on prioritizing speed and convenience over human life. Denver cannot have it both ways.

So the real question for Mayor Johnston is this: How many lives is Denver willing to sacrifice to preserve driver convenience?

So far in 2025, we have lost 87 people — and counting.

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Flyers forward Denver Barkey called up as NHL rosters head toward holiday freeze

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Flyers forward Denver Barkey called up as NHL rosters head toward holiday freeze


NEW YORK — The NHL hits a roster freeze at 11:59 p.m. on Friday, so with defenseman Egor Zamula clearing waivers and being assigned to the American Hockey League, it left a roster spot open.

Forward Denver Barkey has been called up.

Drafted by the Flyers in the third round of the 2023 NHL draft, Barkey turned pro this season and has been impressive while skating primarily on the wing for Lehigh Valley of the AHL. The 20-year-old has 16 points (seven goals, nine assists) in 26 games for the Phantoms, primarily playing on the wing with center Lane Pederson and winger Alex Bump.

“I think right from the start, he’s played very well,” Flyers assistant general manager Brent Flahr recently told The Inquirer. “On the production side, he makes plays, he works, and the details are great. Such a smart player. He’s got to get stronger and build up his body to handle the grind and but so far, so good.

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“Down there, he’s been arguably our best forward a lot of nights, and coaches love them plays, plays a lot. He’s certainly going in the right direction.”

» READ MORE: Flyers Q&A: Brent Flahr dishes on prospects Porter Martone, Jett Luchanko, and more

Well, the direction now is east to New York City ahead of the Flyers’ matchup with the New York Rangers on Saturday afternoon (12:30 p.m., NBCSP). The kid from Ontario is in line to make his debut at the World’s Most Famous Arena.

“I call him like a little mini [Travis Konecny],” Flyers director of player development Riley Armstrong said of Barkey over the summer. “He’s all over the puck. He’s grimy when he doesn’t have the puck. He’s always working to get the puck back.

“He’s really good with his stick picking pockets, transitioning, and his eyes are up; I don’t think a little guy like that skating around, his head down, is going to last very long in the game.

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“But when you watch him go into corners, and he’s not afraid of that, he’s quick to get in, he’s quick to get out.”

Some have questioned Barkey’s size at 5-foot-10, 173 pounds, but no one questions his grit, moxie, will, and determination. Last season, he notched 25 goals and 82 points in 50 regular-season games before adding another nine goals and 20 points in 11 postseason games for London of the Ontario Hockey League.

On June 1, he captained the Knights to the Memorial Cup championship despite suffering a high-ankle sprain in the OHL Final. In the finale of the Memorial Cup, against the projected No. 1 for this June’s draft, Gavin McKenna, and Medicine Hat of the Western Hockey League, Barkey drove play and scored a pair of goals.

A month later, he was at the Flyers development camp but did not participate. He did, however, try.

“[Barkey] always comes to me every morning, ‘Hey, do you think you can get me out on the ice?’ No, no, you’re done,” Armstrong said with a chuckle in early July.

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The rest helped. He was again impressive at the Flyers’ rookie camp and in a game against their Rangers counterparts in early September in Allentown.

Barkey opened eyes with his speed, hockey IQ, puck possession and patience, and high-end passing ability. Looking completely healed from his high-ankle sprain, the forward used his quickness, leverage, and ability to win pucks to beat the defense at every turn and notched a goal.

It appears that his summer of eating Italian giant subs — Mike’s way, minus the onions — at Jersey Mike’s with his buddy, and former London teammate, Oliver Bonk, to add weight paid off. Phantoms coach John Snowden called him “a heck of a hockey player” in September.

“Continue to get bigger, stronger,” Barkey said of his summer plans at development camp. “It’s a big jump next year. I’m going to be playing against older men and strong guys. So, continuing to get stronger, faster, and I think the biggest thing is just using my brain and then finding a way to adjust. It’s a different game in pro.”

And Barkey has adjusted well to the pro ranks, skating on the wing of the Phantoms’ top line, which drives play and is relied on for offensive swings. His fellow winger, Bump, was actually the one many thought would be called up.

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The kid from Minnesota, who led Western Michigan to the NCAA championship in April, was pegged by everyone, including The Inquirer, to break camp with the Flyers; however, he was sent down after a poor main training camp. After a slow start in Lehigh Valley, he now has 20 points (seven goals, 13 assists) in 26 games in Allentown.



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Bo Nix’s footwork is “a lot better” as he plays under center more. Coincidence?

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Bo Nix’s footwork is “a lot better” as he plays under center more. Coincidence?


On the first of Bo Nix’s four touchdown passes against Green Bay, he did what he does more frequently than any quarterback in football.

Nix escaped from the pocket and took off running. He moved up and to the left before hitting Michael Bandy for a 20-yard catch-and-scamper.

The next three touchdowns, though, are where the Broncos offense can dream about a deep postseason run or even more.

Nix, operating from the gun, delivered strikes of all shapes and sizes and did so with clean footwork in the pocket.

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He identified coverage, took a short, one-step drop and fired a perfectly placed low ball to Lil’Jordan Humphrey. Then a three-step drop to get the ball up and down with beautiful pace and timing to Courtland Sutton one-on-one up the right sideline.

Nix polished off the fourth touchdown when he five-step dropped, hitched up in the pocket twice and uncorked a rocket up the seam for Troy Franklin on a motion and route concept the Broncos have made hay on most of the year.

The Packers game represented a breakout as Nix completed 23 of 34 passes for 302 yards and the four touchdowns, but his game’s been heating up more broadly over the past month.

He had an efficient day in a much different style against Las Vegas, completing 31 of 38 passes and engineering three battering-ram touchdown drives. He threw for 616 yards in the two weeks before that in wins over Washington and Kansas City.

In those four games, Nix has completed 69.5% of his passes for 282.5 yards per game and thrown five touchdowns and an interception. Before that stretch, he completed 60.9% and averaged 212 yards per game.

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What’s changed? Start from the ground up.

“I think his footwork has got a lot better,” offensive coordinator Joe Lombardi said Thursday. “And the way he handles himself in the pocket, trusting the protection. We’ve talked about it all year and the last four games he’s done a really good job of that.

“He’s moving when he needs to and he’s hanging in there when he needs to.”

Head coach Sean Payton earlier this season said the quarterbacks get some specific footwork drilling done during a normal game week but not a ton. They’ll work a particular concept or drop between periods, but for the most part, the work is plan-specific.

Nix, though, has been working on his own pocket presence in his own ways in recent weeks.

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“I think he’s probably one of the best … at learning from mistakes, and looking in the mirror and seeing what his weaknesses are,” tight end Evan Engram told The Post.

“He’s sitting in there, he’s trusting the protection, he’s letting it rip. And that’s something that he saw. And he worked on. And like – I can’t say how hard that is. I’ve never done it in my life. You’ve got freakin’ monsters rushing you, every play. And credit to the O-line, too.

The staff also appears to be doing a better job of helping get Nix into good rhythm. Part of that is by playing more frequently from under center. The touchdowns outlined above came out of shotgun, but one commonly held belief is that playing from under center helps keep footwork clean because a quarterback is forced to do it coming back from the center.



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