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“Multiple system failures” led to door plug flying off Alaska Airlines flight in 2024, NTSB chair says

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“Multiple system failures” led to door plug flying off Alaska Airlines flight in 2024, NTSB chair says


The National Transportation Safety Board has issued new safety recommendations to the Federal Aviation Administration and Boeing following the 2024 incident in which a door plug flew off in the middle of an Alaska Airlines flight.

“An accident like this only happens when there are multiple system failures,” NTSB chair Jennifer Homendy said at a meeting on Tuesday, partly blaming Boeing’s safety processes for the incident.

Homendy led the investigation into what happened before the door panel blew out six minutes into Alaska Flight 1282 that took off from Portland on Jan. 5, 2024. The aircraft was at about 16,000 feet over Oregon during a trip to California when it had to make an emergency landing. Four bolts meant to hold the Boeing 737 Max 9 door plug in place were missing, the NTSB discovered after the fact.

“The safety deficiencies that led to this accident should have been evident … to Boeing and to the FAA … and were therefore preventable,” Homendy said at the meeting Tuesday.

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The accident left a gaping hole in the plane that had 177 people on board; eight of them suffered minor injuries.

In the NTSB’s report, investigators said the incident’s probable cause was in the in-flight separation of the left mid exit door plug, blaming “Boeing‘s failure to provide adequate training, guidance, and oversight necessary to ensure that manufacturing personnel could consistently and correctly comply with its parts removal process, which was intended to document and ensure that 4 the securing bolts and hardware that were removed to facilitate rework during the manufacturing process were properly reinstalled.”

Investigators also faulted the FAA for the agency’s oversight.

“Contributing to the accident was the FAA’s ineffective compliance enforcement surveillance and audit planning activities, which failed to adequately identify and ensure that Boeing addressed the repetitive and systemic nonconformance issues associated with its parts removal process,” the report said.

In a statement, the FAA said it is taking the NTSB’s safety recommendations seriously and will carefully evaluate the ones issued Tuesday.

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“The FAA has fundamentally changed how it oversees Boeing since the Alaska Airlines door-plug accident and we will continue this aggressive oversight to ensure Boeing fixes its systemic production-quality issues,” the FAA’s statement said. “We are actively monitoring Boeing’s performance and meet weekly with the company to review its progress and any challenges it’s facing in implementing necessary changes.”

The FAA also said its safety inspectors are in Boeing’s facilities conducting more targeted audits and inspections. However, the agency said it has not lifted the 737 monthly production cap it has placed on Boeing until the FAA can confidently say Boeing can maintain the safety and quality of its aircraft.

“We at Boeing regret this accident and continue to work on strengthening safety and quality across our operations. We will review the final report and recommendations as we continue to implement improvements,” a spokesperson for Boeing said Tuesday following the NTSB meeting.

When the 737 Max involved in the accident was being manufactured, Boeing removed the door panel to make repairs to rivets nearby, according to the NTSB’s report. Paperwork that would have triggered additional inspections was never created and the panel was reinstalled without its bolts — and the team that did the work had never opened that type of door panel.

When asked whether all of it can be blamed on human error on the manufacturing floor at Boeing, Homendy told CBS News there needed to be a design change or a better process.

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“It is due to a process issue, a process failure. A lot of people have focused on one or two Boeing personnel or door plug personnel. I think we have to really step back and look at the entire process was reliant on humans to set to put in a record that the door needed to be removed and put back in place,” she said.

Shandy Brewer was sitting in Row 10 on the flight when the door blew off. It was an experience that stuck with her 18 months later.

“All of a sudden, just this huge bang happened. It sounded like a firework going off, like right in your ears, just like so loud,” she recalled. “As soon as I step onto an airplane, tears start pouring down my face every single time. I haven’t been on a flight where that doesn’t happen.”

Brewer is among a group of 35 passengers who have filed a lawsuit against Boeing and Alaska Airlines in King County, Washington, where Boeing is headquartered. The companies have previously declined to comment on other lawsuits over the incident.

“The NTSB confirmed what we already suspected – Boeing’s quality control was woefully sloppy, and the FAA failed as a watchdog,” Brewer’s lawyer, Mark Lindquist, told CBS News in a statement. “Now it’s time for Boeing to accept responsibility, fix their issues, and move forward. We all want to feel safe when we board a Boeing plane.”

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Despite the failure, Homendy said she feels like Boeing airplanes are safe, adding that she has “no concerns” about that. However, she said there are ways to improve safety.

“We found that in our investigation and we hope to help them close any gaps that remain,” Homendy said.

The NTSB’s new safety recommendations to the FAA include:

  • Revising its compliance enforcement surveillance system, audit planning activities, and records systems
  • Developing guidance and provide recurrent training to managers and inspectors
  • Retaining historical compliance enforcement and audit records older than 5 years
  • Convening an independent third-party panel to conduct a comprehensive review of Boeing’s safety culture

In a statement, U.S. Transportation Secretary Sean Duffy blamed the prior administration and Boeing for taking “their eye off the ball.”

“They were distracted and safety was put at risk. That can never happen again,” Duffy said. “Under this new administration, safety is paramount and it drives everything we do. Whether it’s building an all-new air traffic control system or ensuring Boeing and other manufacturers are delivering safe products, we will not hesitate to implement changes.”

In response to the NTSB meeting Tuesday, Alaska Airlines said: “We look forward to reviewing the final report in the weeks ahead. We remain deeply grateful for the heroic actions of the crew of Flight 1282 and will continue ensuring safety is always Alaska Airlines’ highest priority.”

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Backcountry avalanche warning issued for much of Southcentral Alaska

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Backcountry avalanche warning issued for much of Southcentral Alaska


High avalanche danger in the mountains around much of Southcentral Alaska prompted officials to issue a backcountry avalanche warning Saturday for areas from Anchorage to Seward.

The Chugach National Forest Avalanche Information Center said that a combination of heavy snowfall, strong winds and low-elevation rain Saturday “will overload a weak snowpack, creating widespread areas of unstable snow.”

The warning is in effect from 6 a.m. Saturday to 6 a.m. Sunday.

Human-triggered and natural slides are likely, and avalanche debris may run long distances into the bottoms of valleys and other lower-angle terrain, the center said.

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In Saturday’s avalanche forecast, which noted high avalanche danger at all elevations in the Turnagain Pass and Girdwood areas, the center said avalanches were likely to fail on weak layers about 1.5 to 3 feet deep.

Forecasters recommended that people avoid traveling in avalanche terrain, staying clear of slopes steeper than 30 degrees.

“Avalanche conditions will remain very dangerous immediately after the snow finishes,” the avalanche center said in its warning.

The center also said conditions may cause roofs to shed snow, and urged that people watch for overhead hazards, use care in choosing where to park vehicles and watch out for children and pets.

Areas covered under the backcountry avalanche warning include the mountains around Anchorage, Girdwood, Portage, Turnagain Pass, Lost Lake and Seward.

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Farther north, the Hatcher Pass Avalanche Center in its forecast Saturday said danger was considerable at upper elevations and moderate at middle elevations.

Snowfall in Anchorage and Mat-Su

A winter weather advisory remained in effect until 9 a.m. Sunday from Anchorage up to the lower Matanuska Valley, including the cities of Eagle River, Palmer and Wasilla.

The National Weather Service said total accumulations of 4 to 8 inches of snow were possible, with localized areas potentially receiving up to a foot of snow.

The snowfall was expected to peak Saturday evening before tapering off Sunday morning, the weather service said.





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In US Supreme Court case over which absentee ballots count, Alaska doesn’t pick a side

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In US Supreme Court case over which absentee ballots count, Alaska doesn’t pick a side


Ballot envelopes from the special primary election for Alaska’s lone U.S. House seat are prepared to be opened at the State Division of Elections Region II office in Anchorage on June 13, 2022. (Bill Roth / ADN)

Alaska’s appointed attorney general on Friday filed a friends of the court brief in a case before the U.S. Supreme Court involving whether absentee ballots that arrive after Election Day can be counted.

The filing does not side with either party in the case, which arose in Mississippi.

Instead, it informs the court of the logistical hurdles in Alaska — far-flung villages, lack of roads and severe weather — that make it difficult to receive absentee ballots by Election Day.

Alaska, like roughly half the other states in the U.S., allows some ballots cast by Election Day to be received later, the brief says.

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The case, Watson v. Republican National Committee, challenges a law in Mississippi that allows absentee ballots received shortly after Election Day to count if they are postmarked by Election Day.

The Republican National Committee, the Mississippi Republican Party, the Libertarian Party of Mississippi and a Mississippi voter challenged the law in 2024. They argue that under federal law, ballots must received by state officials by Election Day to be counted.

The case could have national implications by influencing midterm elections, and comes amid baseless assertions from President Donald Trump that mail-in voting results in “MASSIVE VOTER FRAUD.”

The Alaska brief was filed by Jenna Lorence, the first Alaska solicitor general after Attorney General Stephen Cox created the role and appointed the Indiana attorney in October to fill it.

The 14-page brief says it does not support either party in the case.

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The state’s impartiality drew criticism from an elections attorney, Scott Kendall, one of the main architects of the state’s ranked choice voting and open primary system.

“If you’re going to file something, take a position in favor of Alaska’s laws because they’re there for a very good reason,” Kendall said.

If the U.S. Supreme Court strikes down the law in Mississippi, that could lead to the disenfranchisement of many Alaska voters whose ballots arrive after Election Day, he said.

“Thousands upon thousands of Alaskans, through no fault of their own, wouldn’t be able to vote, and that’s not the democracy I signed up for,” Kendall said.

Under Alaska law, absentee ballots sent in state are counted if they are received “by the close of business on the 10th day after the election,” the filing says. Ballots from overseas must be received by the 15th day after the election.

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Asked why the solicitor general did not take a position defending Alaska’s law or siding with either party, the Department of Law said in a statement emailed by spokesperson Sam Curtis:

“The State is committed to providing fair elections for Alaskans and will do so whatever rule the Court adopts. Alaska has previously filed these factual briefs to ensure courts understand the State’s unique perspective. Here, we wanted to ensure the Supreme Court knew how circumstances in Alaska make rules that might be simple in Mississippi more complicated in our State. We’re asking for clarity, so the Division of Elections and Alaska voters have straightforward rules to apply in the 2026 election.”

The filing notes that most Alaska communities are hard to reach.

“With over 80 percent of Alaskan communities off the road system, and extreme weather making access by boat or plane unreliable during certain months, including November, Alaska’s Division of Elections will continue to establish processes unlike any other State to ensure that its geography does not limit its citizens’ ability to vote,” the filing says. “Alaska asks that as this Court crafts a rule in this case, it provide clear parameters for Alaska to apply.”

The filing provides examples of how determining when a ballot was “received” by the Division of Elections is not always clearly defined, the Department of Law said.

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In some cases, even in-person votes can struggle to reach the state elections division due to weather and geographical challenges, the filing says.

In 2024, poll workers in Atqasuk in northern Alaska tallied the votes cast on Election Day, but could not reach the elections division by phone that night.

So they “placed the ballots and tally sheets into a secure package and mailed them to the Division, who did not receive them until nine days later,” the filing says. “This exemplifies the hurdles that the Division regularly faces to receive and count votes from rural areas.”

The 5th Circuit Court of Appeals held that ballots must “be both cast by voters and received by state officials” by Election Day, the filing says.

“While that rule may invalidate laws like Mississippi’s delayed receipt deadline, what does it do in a situation like Atqasuk, where votes were cast and received by some poll workers on election day, but state officials did not receive the physical ballots or vote tallies until days later?” the filing says.

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“Even more standardized voting situations in Alaska raise these questions,” the filing says.

“For example, when a voter casts an in-person absentee ballot in a remote area shortly before election day, the absentee voting official must send the ballot (in its unopened absentee ballot envelope) to the regional office, which may take some time,” the filing says. “Is the ballot ‘received’ the day it is turned over to the voting official? Or is it ‘received’ only once it reaches the regional office, where, for the first time, the Division evaluates eligibility before opening the envelope and counting the ballot within?”

“While it is clear when a ballot is ‘cast’ in Alaska (meaning that the vote cannot be changed), when certain ballots are actually ‘received’ is open to different interpretations, especially given the connectivity challenges for Alaska’s far-flung boroughs,” the filing says.

Alaska Lt. Gov. Nancy Dahlstrom, who oversees elections, said in a prepared statement that Alaska wants the Supreme Court “to provide clear guidance that protects election integrity while recognizing Alaska’s logistical challenges, so every eligible voter can make their voice heard.”

Cox said in the statement that Alaska wants the court to “consider how a rule that seems straightforward in some states might raise more questions in others. All we want is clarity in the rules.”

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The filing also points out that for absentee ballots, many voters rely on the United States Postal Service.

“But unlike in other states, where mail delivery can be accomplished by simply driving to someone’s house via a continuous road system, USPS must use creative solutions to reach 82 percent of Alaskan communities,” the filing says.

In a separate matter, new guidelines from the U.S. Postal Service could also lead to votes not being counted across the U.S.

The postal service said on Dec. 24 it cannot guarantee that it will postmark ballots the same day they are put into a mailbox.





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Multiple small avalanches release in Juneau after city issues evacuation advisory

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Multiple small avalanches release in Juneau after city issues evacuation advisory


Ezra Strong in front of the Behrends slide path on Friday, Jan. 9, 2025. (Photo by Alix Soliman/KTOO)

Two small avalanches released on a slide path of Mount Juneau, above the Behrends neighborhood, as Ezra Strong was on a walk this morning in the pouring rain. 

The city issued an evacuation advisory about an hour earlier for Juneau residents in all known slide paths downtown and along Thane Road. Strong and his wife live on Gruening Avenue with their dog. He said he’s not heeding the advisory.

“I think in part because we’re a little bit protected by a rock wall and some other things behind us, in part because we have seen slides come down before on the main slide path that didn’t even get close to us,” he said.

During an online press conference Friday morning, the City & Borough of Juneau’s new Avalanche Advisor John Bressette said that many small slides reduce the hazard by decreasing the amount of snow that could be released in a larger slide. 

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“So it’s actually a good thing that we’re seeing smaller slides reducing the total snow load that is capable of producing an avalanche,” Bressette said. 

Some avalanches released above the Flume Trail today. The Alaska Department of Transportation and Public Facilities confirmed numerous small avalanches along Thane Road this morning. The agency expects more avalanches this evening since the forecast shows continued heavy rainfall, strong winds and warming temperatures. The closure of Thane Road could be extended multiple days. 

A slide coming off Mt. Juneau down Chop Gully above the flume in the Basin Road area on Friday, Jan. 9, 2026. (Photo by Mikko Wilson/KTOO)

Some residents of the Behrends neighborhood have evacuated to friends’ houses or Centennial Hall, the official shelter set up by the city and the American Red Cross.

Carlos Cadiente lives kitty-corner from Juneau-Douglas High School: Yadaa.at Kalé in the Behrends slide path. He evacuated at around 11:30 a.m. in one vehicle while his wife drove behind in another. At a stop sign, he told KTOO they were headed to a friend’s house just down the street. 

“We already had a go bag going and we already had the cars loaded up and ready to roll, and so we’re rolling,” Cadiente said. 

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He said this is the first time they’ve heeded an avalanche evacuation advisory in the decades they’ve lived here. 

“It’s kind of an extreme measure, you know, extreme weather that we’ve had,” he said. “So we’re just kind of trying to be proactive and not be a problem,” he said. 

Britt Tonnessen is the community disaster program manager for the Red Cross of Alaska in Southeast. In coordination with the city, the Red Cross set up an emergency shelter at Centennial Hall downtown for residents on Friday. 

At the shelter on Friday morning, she said the Red Cross has been preparing for the last week in case of an evacuation. 

“We’ve seen multiple fatal landslides and avalanches in the past decade,” she said. “Evacuating to a congregate shelter is not people’s dream idea. It’s a safe place to go. We do the best to meet the needs and we have incredible, loving, warm volunteers to meet people.”

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Tonnessen said that anyone from avalanche zones, as well as those who feel the load on their roof is becoming too heavy, are welcome at the shelter. 

She said they are prepared to take 150 people, and around 30 people signed in by the early afternoon

Avalanche, weather and road conditions are expected to worsen this evening.

KTOO reporter Clarise Larson contributed to this report. 



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