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Support family from afar by controlling their screen with FaceTime

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Support family from afar by controlling their screen with FaceTime

Staying connected with family members who live far away can be challenging. However, with the latest update to iOS 18, Apple has introduced a game-changing feature that allows you to remotely control a family member’s screen during a FaceTime call. 

This can be incredibly helpful for providing tech support or guiding them through complex tasks on an iPhone or iPad. 

Let’s dive into how this feature works and how you can make the most of it.

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A woman on a FaceTime call  (Kurt “CyberGuy” Knutsson)

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Benefits of remote control

This feature is particularly useful for tech support because it allows you to help family members troubleshoot issues or learn how to use new apps. It also provides guided assistance, enabling you to walk someone through a process step-by-step, such as setting up a new device or configuring settings. Additionally, it enhances communication by making it easier to explain complex tasks without the frustration of miscommunication.

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How to update to iOS 18

First, you’ll want to update your software to iOS 18. Here’s how to do it on your iPhone.

  • Unlock your iPhone and tap on the Settings app.
  • Scroll down and select General.
  • Tap on Software Update. Your device will check for available updates.
  • If iOS 18 is available, you will see an option to Download and Install. Tap on it.
  • If prompted, enter your device passcode.
  • Read through Apple’s terms and conditions, then tap Agree to proceed.
  • Your device will download the update and then install it. This process may take some time, so ensure your device is connected to Wi-Fi and has sufficient battery life or is plugged into a charger.

Once the installation is complete, your iPhone will restart, and you’ll be running iOS 18 with all its new features.

CREATE CUSTOM VISUALS ON YOUR IPHONE WITH IMAGE PLAYGROUND IN IOS 18.2

Steps to update your iPhone software (Kurt “CyberGuy” Knutsson)

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How to use remote control in FaceTime

With iOS 18, Apple has expanded the capabilities of FaceTime to include remote screen control. This feature is part of SharePlay, which was initially introduced in iOS 15.1 for content sharing. Now, it allows users to share their screen and even pass control to another person during a FaceTime call. 

To get started, both you and the person you want to help need to have iOS 18 installed on your devices. Before someone can remotely control your screen, that person must be saved in your contacts. Now, let’s say your mom calls you in a panic because she can’t figure out how to set up her new smart home device. No worries. Here’s how you can save the day:

  • Start a FaceTime call with her by clicking on the FaceTime app.
  • Then click “New FaceTime.”
  • Where it says “To:” type in the name of who you want to connect to, in this case, your mom.
  • Then click the FaceTime icon at the bottom of the screen.

Steps to use remote control in FaceTime    (Kurt “CyberGuy” Knutsson)

  • Now, tap the share icon at the top of the screen and select “Ask to Share” Screen.

Steps to use remote control in FaceTime    (Kurt “CyberGuy” Knutsson)

  • This will send a request to your mom, asking her to share her screen with you

Steps to use remote control in FaceTime   (Kurt “CyberGuy” Knutsson)

  • Once your mom accepts, her iPhone screen will appear on your device.
  • Tap on her screen to enlarge it, so you can see everything clearly.

Steps to use remote control in FaceTime    (Kurt “CyberGuy” Knutsson)

  • Here’s a great trick: You can use the markup tools to draw or highlight directly on her screen.
  • For example, circle the button she needs to tap

Steps to use remote control in FaceTime    (Kurt “CyberGuy” Knutsson)

  • Or draw an arrow to guide her. This way, you can visually walk her through each step.

Steps to use remote control in FaceTime    (Kurt “CyberGuy” Knutsson)

But what if the person you are FaceTiming with gets stuck?

Here’s where the real magic happens. You can actually take control of her screen.

  • Just tap the icon in the bottom right corner of her shared screen. This is the “Request Control” button.

Steps to use remote control in FaceTime  (Kurt “CyberGuy” Knutsson)

  • Your mom will get a prompt to approve or deny your request.
  • Once she approves, you’ll be able to tap, swipe and type on her iPhone as if you were holding it yourself.
  • You can move thingsopen apps and help her out directly.

Steps to end remote control  (Kurt “CyberGuy” Knutsson)

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How to end remote control

When you’re done playing tech support, ending the remote control is a breeze.

  • Click on the horizontal oval shape at the top of the screen.

Steps to end remote control   (Kurt “CyberGuy” Knutsson)

  • Then, tap the “red circle with the X in the middle of it” where it says “End.”

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Steps to end remote control (Kurt “CyberGuy” Knutsson)

Privacy and security

Apple has implemented several safeguards to ensure your privacy and security while using this feature. Only trusted contacts can request control, and you have the option to decline any request. Additionally, certain sensitive actions, such as changing Apple ID settings or making payments, are restricted during remote control sessions.

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Kurt’s key takeaways

The remote control feature in FaceTime with iOS 18 is a powerful tool for staying connected and providing support to family members from afar. Whether you’re helping your parents navigate their new iPhone or guiding a friend through app setup, this feature makes it easier than ever to lend a hand, no matter the distance. So, next time a family member calls you for tech support, remember that, with iOS 18, you can be right there with them, virtually controlling their screen and making the process smoother and more efficient.

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How do you think the new remote control feature in iOS 18 will affect your ability to stay connected and assist family members who live far away? Let us know by writing us at Cyberguy.com/Contact

For more of my tech tips and security alerts, subscribe to my free CyberGuy Report Newsletter by heading to Cyberguy.com/Newsletter

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Copyright 2025 CyberGuy.com.  All rights reserved.

Technology

SpaceX cuts a deal to maybe buy Cursor for $60 billion

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SpaceX cuts a deal to maybe buy Cursor for  billion

SpaceX and Cursor are now working closely together to create the world’s best coding and knowledge work AI.

The combination of Cursor’s leading product and distribution to expert software engineers with SpaceX’s million H100 equivalent Colossus training supercomputer will allow us to build the world’s most useful models.

Cursor has also given SpaceX the right to acquire Cursor later this year for $60 billion or pay $10 billion for our work together.

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Fake Windows update installs hidden malware

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Fake Windows update installs hidden malware

NEWYou can now listen to Fox News articles!

If you’ve ever clicked “Check for updates” and trusted what you saw, you’re not alone. That’s exactly what this latest scam is counting on.

The page mimics official branding, includes a believable knowledge base number and presents a big blue download button that feels familiar.

The catch? The download installs malware designed to steal passwords, payment details and account access.

According to researchers at Malwarebytes Labs, a cybersecurity research and threat intelligence team inside Malwarebytes, the site uses a typosquatted domain that looks close enough to a real Microsoft URL to fool a quick glance. That small trick is often all it takes.

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APPLE APP PASSWORD SCAM EMAIL WARNING
 

Cybersecurity researchers warn a fake Microsoft update site uses a look-alike URL and a familiar download button to deliver data-stealing malware. (Michael Nagle/Bloomberg via Getty Images)

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Why this fake Windows update malware slips past detection

At first glance, nothing seems off. The file looks like a standard Windows installer. It even lists “Microsoft” in its properties. That’s where this attack gets clever. Instead of using obvious malicious code, the attackers built the installer with legitimate tools and layered the attack in stages. Each piece looks harmless on its own.

Here’s what’s happening behind the scenes:

  • The installer launches what appears to be a normal app
  • That app quietly runs hidden scripts
  • A disguised process loads a full Python environment
  • Data theft tools activate in the background

Because each step looks routine, many security tools fail to flag it right away. Researchers also noted that antivirus engines initially showed zero detections for key parts of the attack. That does not mean the file is safe. It means the malicious behavior is well hidden.

What this fake Windows update malware is stealing

Once installed, the malware gets to work fast. It collects details about the infected device, including location and IP address. Then it reaches out to remote servers to receive instructions and upload stolen data.

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The targets include:

  • Saved browser passwords
  • Login sessions and cookies
  • Payment details
  • Discord account tokens

It even tries to shut down other processes on your system to avoid interference while it works. In some cases, it modifies apps like Discord to intercept account activity in real time.

How the fake Windows update malware stays on your system

This malware is designed to stick around. It creates entries that look like normal system processes, so they blend in. One registry entry mimics Windows Security Health, which most users would ignore. It also drops a shortcut in your startup folder with a familiar name like Spotify. That makes it easy to overlook. Two different persistence tricks mean it can survive a reboot and keep running.

FAKE WINDOWS UPDATE PUSHES MALWARE IN NEW CLICKFIX ATTACK
 

A fake Windows update page is tricking users into downloading malware that steals passwords, payment details and account access. (Beata Zawrzel/NurPhoto)

Why this fake Windows update scam feels so real

There’s a bigger trend behind this. Researchers say campaigns like this often target regions where large data breaches have already exposed personal information. When attackers already know your name, provider or habits, they can build scams that feel tailored to you. That makes a fake Windows update page far more believable than a generic phishing email.

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It also highlights something important. Today’s malware often hides inside legitimate tools and trusted frameworks. That makes it harder to detect and easier to trust. This campaign shows how far scammers have come. They are no longer relying on sloppy emails or obvious fake links. Instead, they are building layered attacks that look and behave like trusted software.

Even experienced users can get caught off guard when everything appears normal. The biggest takeaway is simple. A clean scan result or a familiar interface does not guarantee safety.

Microsoft says it’s aware of the threat

Microsoft confirmed it is tracking this type of activity and urges users to be cautious when downloading updates from unfamiliar sources. 

“We are aware of reports of fraudulent websites impersonating Microsoft, and we actively work to detect and disrupt malicious activity across the internet,” A Microsoft spokesperson told CyberGuy. “We encourage customers to be cautious of unexpected prompts or downloads and to verify that they are interacting with legitimate Microsoft domains. As a best practice, we recommend users verify the legitimacy of a link by going directly to our website from your own saved favorite, from a web search, or by typing the domain name yourself.”

For more guidance on how to protect against online phishing scams, you can refer to Microsoft’s official support page at support.microsoft.com.

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MICROSOFT CROSSES PRIVACY LINE FEW EXPECTED
 

A convincing Windows update scam is spreading malware that can grab saved passwords, cookies, payment data and Discord tokens. (Todor Tsvetkov/Getty Images)

Ways to stay safe from fake Windows update malware

You don’t need to be a security expert to avoid this. A few habits make a big difference.

1) Only update Windows from your settings

Go to Settings > Windows Update and check for updates there. Avoid downloading updates from websites. 

2) Double-check the URL

Real Microsoft pages use microsoft.com. Anything else, even if it looks close, should raise a red flag.

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3) Be cautious with urgent update prompts

If a site or message pressures you to install an update, stop and verify it manually. 

4) Use strong antivirus software with behavior detection

Traditional antivirus software, which often comes built into your device or as basic security software, mainly looks for known threats using signature matching, which means it can miss new or well-hidden attacks like this one. Strong antivirus software uses behavior detection to monitor what programs are doing in real time, helping flag suspicious activity even if the malware hasn’t been seen before.  Get my picks for the best 2026 antivirus protection winners for your Windows, Mac, Android & iOS devices at Cyberguy.com.

5) Use a data removal service to limit your exposure

If your personal information is already circulating online from past breaches, it can make scams like this more convincing. A data removal service helps reduce how much of your information is publicly available, making it harder for attackers to target you with tailored phishing attempts. Check out my top picks for data removal services and get a free scan to find out if your personal information is already out on the web by visiting Cyberguy.com

6) Turn on two-factor authentication

Two-factor authentication (2FA) adds a second layer of protection if your passwords are stolen.

7) Avoid downloading installer files from unknown sites

Legitimate updates rarely require manual downloads. 

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Kurt’s key takeaways

Fake updates are one of the most effective tricks because they tap into something we all trust. Keeping your system secure should not put you at risk, yet that’s exactly what attackers are exploiting here. The safest move is to slow down, verify where updates come from and stick to built-in tools whenever possible.

Are tech companies doing enough to keep fake updates from putting your data at risk? Let us know your thoughts in the comments below. Let us know by writing to us at Cyberguy.com.

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  • Get my best tech tips, urgent security alerts and exclusive deals delivered straight to your inbox.
  • For simple, real-world ways to spot scams early and stay protected, visit CyberGuy.com – trusted by millions who watch CyberGuy on TV daily.
  • Plus, you’ll get instant access to my Ultimate Scam Survival Guide free when you join.

Copyright 2026 CyberGuy.com. All rights reserved.

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The Vergecast Vergecast, 2026 edition

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The Vergecast Vergecast, 2026 edition

We get a lot of questions about how The Verge works. And how The Vergecast works. And how we make money. And whether some of that money helps Nilay buy more jackets, several yachts, or something else entirely. So, every once in a while, we spend an episode of the podcast answering as many questions as we can.

On this episode of The Vergecast, Nilay and David are joined by The Verge’s publisher, Helen Havlak, to talk about ads, subscriptions, our website, our audience, and more. Then, Nilay and David answer some more questions about how we think about journalism, our relationship with Verge alumni, video podcasts, and (of course) Brendan Carr.

Thanks to everyone who sent us questions for this episode, and please keep them coming! You can always call the Vergecast Hotline (866-VERGE11) or send us an email (vergecast@theverge.com) with your questions, thoughts, feelings, and misgivings about everything we’re up to. We truly love hearing from you. And if you want to be part of everything we’re up to, and help make The Verge even bigger and better, the best thing you can do is subscribe! You even get all our podcasts ad-free.

Oh, and also, in case you missed it yesterday, be sure and check out our emergency pod on the news that Tim Cook is stepping down as Apple CEO. We’ll be talking more about the future of Apple on Friday’s show, too, so send questions if you have ’em!

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