Nothing is more frustrating than buying a new pair of headphones, an OLED TV, or a laptop just to find out that you could have gotten it for a lot cheaper somewhere else. That’s why, in order to keep customers happy and prevent them from going elsewhere, many retailers offer price-matching policies in which they promise to match a lower price found elsewhere. That kind of information comes in handy no matter the time of year, but it’s especially helpful during shopping events like Black Friday and Cyber Monday.
Technology
Here are the price-matching policies for Best Buy, Walmart, and others
What follows are the price-matching policies for a variety of major retailers. There are a few things to make note of here. First, all price-matching policies have a number of rules attached to them. We’ve summarized some of the rules here, but we recommend going to the links that we’ve provided and reading the policies carefully. Second, most retailers that serve as marketplaces for other sellers, such as Costco and Sam’s Club, don’t have price-matching policies, and many traditional stores won’t match their prices.
Lastly, there are always exceptions to the rules. If you’re looking for a deal on a product and you know it’s available for a lower price elsewhere (or it was previously offered at the same retailer), it never hurts to call or chat with a customer service rep and ask if they’ll match the price. You have nothing to lose but time, and there’s always a chance they may find a loophole or make a special exception.
Amazon doesn’t offer price matching. Full stop. You can contact customer support, but even if you’re an Amazon Prime customer, they’re not likely going to help you out.
That said, Amazon does offer a pretty liberal return policy, meaning you can often return an item you purchased from Amazon if it’s available for less elsewhere (or at Amazon). Then, you can just repurchase the product wherever it’s cheapest.
Starting November 7th, Target will extend its price matching policy on eligible items purchased from Target stores or online that drop in price on or before December 24, 2024. Target will also match the price of items purchased from Amazon, Walmart, and a select group of competitors if you ask for it at the time of or within 14 days of your purchase. You must bring the original ad or listing in both instances, whether digital or in print, along with your receipt into the store. Alternatively, you can call for online purchases at 1-800-591-3869 or chat online via contactus.target.com.
Be mindful, however, that Target’s policy excludes doorbusters and competitors’ lightning sales, like those that Amazon offers. It also doesn’t apply to products that require that you log in to see the price, “Marketplace” items from third-party sellers, or lower-priced items purchased from other Target stores.
Best Buy’s Price Match Guarantee states that a product could be eligible for a price reduction if it’s new, identical to the competitor’s product, immediately available at a qualifying competitor’s store or on its site, and not shown on Best Buy’s exclusion list — which includes “items for sale the Thursday before Thanksgiving Day through the Monday after Thanksgiving” (November 21st through December 2, 2024). Best Buy also doesn’t price match discounts that are only available as part of a competing retailer’s membership or loyalty rewards program, which disqualifies member-only events like Amazon Prime Day.
To get the difference, you have to contact Best Buy via its on-site chat and be able to show the ad or website with a lower price point. Alternatively, you can call 1-888-237-8289 or visit any Best Buy or Pacific Sales store.
Best Buy will also, upon request, match an in-store or online price that was lowered during the return and exchange period, which typically lasts up to 15 days.
Walmart doesn’t price match the prices of its competitors, though Walmart’s online store offers price matching on items purchased from Walmart stores if the item is in stock at Walmart.com.
However, the policy doesn’t apply to those who live in Alaska, Hawaii, or Puerto Rico. Additionally, it doesn’t apply to special event prices, like those seen during Black Friday. Walmart also does not retroactively price match items bought from Walmart.com that have dropped in price after the time of purchase. The retailer additionally doesn’t price match items purchased from Walmart Marketplace retailers or third-party sellers.
While we’ve seen some claims that Apple will price match up to 10 percent for products bought at certain major retailers, there is no official policy on the company’s website.
Apple does say that if it reduces the price of an Apple-branded product within 14 days of when you receive your item, you can visit an Apple Store or contact the Apple Contact Center at 1-800-676-2775 to request a refund or get credit for the price difference. However, that doesn’t apply to special sales like Black Friday or Cyber Monday.
B&H says that it might be able to honor a current lower price or match the price of a competitor, but it does so on a case-by-case basis. You have to contact its customer service team using the on-site chat, email, or by calling 1-800-606-6969 / 1-212-444-6615. If approved, B&H Photo will price match one identical item per customer.
Costco does not price match with competitors. However, according to its website, it will issue a credit for the difference between the price a member has paid and a promotional price if you bought the item online at Costco and requested the credit up to 30 days before the change in price. If you bought the product from a Costco warehouse location, visit the membership counter at the store where you made the purchase. Costco doesn’t price match items bought from Costco warehouses with Costco.com purchases.
Dell will price match identical products from Dell, Amazon, Best Buy, Walmart, Target, HP, Apple, Lenovo, and a number of other retailers. You can call 1-877-275-3355 or chat online to run a price check, but you’ll need to provide a link to the competitor’s product.
You can also contact the company about a price difference within 30 days of purchase. However, there is a long list of restrictions, and none of this is available between Thanksgiving Day and the Monday following Thanksgiving (or on Green Monday). Dell also doesn’t match membership-only pricing or the exclusive discounts you’ll find during Prime Big Deal Days or Best Buy’s Member Deals Days.
As a general rule, eBay doesn’t match the prices of purchases made during the weeks of Thanksgiving and Cyber Monday. However, it does offer a generous price-matching policy for items bought before or after that period. If you find a lower price from a qualifying competitor on an eBay Deal item that you bought within 48 hours — or on another product with the “Best Price Guarantee” symbol attached to it — you’ll get “110 percent” of the difference. That means eBay will give you an eBay coupon for the difference in price between what you bought the item for and what the competitor is selling it for, plus an additional 10 percent of that price difference. Note, however, that these coupons will expire within 30 days of being issued.
The products must be new, unopened, and identical to the competitor’s item. You have to contact eBay Customer Service, and if they verify your claims are legitimate, you will receive the coupon and be able to use it toward your next eBay purchase.
GameStop does not mention an official price-matching policy on its website. In 2022, however, GameStop tweeted that the store will price match items sold and shipped by Amazon as long as they’re available online or in-store. Although GameStop only mentioned Amazon in the tweet, others have reported that the store will price match items purchased from Target and elsewhere.
If a request is made within the standard return period, Google will match online pricing from select retailers — specifically Amazon, Best Buy, Walmart, B&H Photo, and Target. It doesn’t, however, match preorder pricing from other retailers or carrier deals. The product must also be in stock and identical, right down to the color and configuration. Plus, you need to provide a public link to the promo page or product listing to verify the lower price.
Other exclusions apply, too, including limited-time daily or hourly deals; wholesale, business, educational, or member-only pricing; mail-in offers and coupons; product bundles, clearance, and non-new items; and items from third-party sellers on a competitor’s website.
You may also receive the difference if the product you purchased from the Google Store drops in price within the standard return period, though you’ll need to contact Google directly to get the price match or correction.
The Home Depot will match the price of identical, in-stock products from other retailers, except for membership-based wholesalers. The price-match policy does not apply to special events like Black Friday, though, and it doesn’t apply to clearance prices, used and refurbished items, and rebate offers. You must bring the ad or listing with you in-store to the register. (You can also request price matches for online purchases that are shipped to the customer.) Additionally, The Home Depot will only honor requests submitted by the original buyer — no friends or family allowed.
According to HP’s website, the company will match the current pretax price for new comparable PCs and identical HP printer, display, and accessory model numbers from nationally recognized online retailers, such as Dell, Amazon, Newegg, and Best Buy. The specs have to be the same to get a price match on PCs, but the product model number does not need to be identical.
You must ask for the match at the time of purchase by calling 1-800-888-0229. You can’t request a price match via email or chat, though, and the policy does not extend to items bought during promotional periods. It also doesn’t apply to membership stores like Costco and Sam’s Club.
HP also offers price protection on the HP-branded products it sells. If a price drops during your return window, you can request an adjustment by emailing myhpsales@hp.com. This doesn’t apply to products purchased during certain promotional events such as Green Monday and products on sale during the week of Thanksgiving and the week after, plus other seasonal holiday sales.
Lenovo matches pricing on comparable PCs from Lenovo, HP, or Dell with the same key specs as long as they’re sold through a list of recognized retailers. That list includes bigger stores such as Best Buy, Walmart, Amazon, Newegg, and B&H Photo as well as direct competitors such as Dell and HP. The comparable PC must also be in stock and readily available from both Lenovo and the competing retailer, and you have to contact a Lenovo sales rep with specific details about the specs and availability of the product you’re inquiring about in order to facilitate the match.
That said, you can’t take advantage of coupons or special discounts while receiving a price match, and the policy doesn’t apply to membership stores like Costco. The policy also doesn’t apply to “Marketplace” items where third parties fulfill the order, so double-check that you bought the product directly from the retailer.
Lenovo also offers a price guarantee refund for laptops and personal desktop computers bought from Lenovo.com within 30 days of purchase. To receive a refund, you must contact Customer Care and show the lower price of the identical product offered on Lenovo.com. This policy doesn’t apply to doorbuster or clearance products, however.
Lowe’s will match the price of identical, in-stock products when you present an ad, product listing, or photo from a qualifying online or local retailer, including Amazon, Best Buy, Target, and Walmart. The product must be purchased directly from the retailer and not a third-party seller, however, and it doesn’t apply to special sales events like Black Friday and other holiday promotions.
Additionally, Lowe’s doesn’t match prices from one Lowe’s store to another, nor any rebate discounts or those available only to a select group of customers (such as loyalty clubs). To request a price match, you can head to the store, call 1-877-465-6937, or chat online.
Now through January 31st, 2025, Microsoft will refund you the difference if it drops the price of an in-stock physical product purchased from the Microsoft Store. The same policy also applies if you find the identical product on sale at a lower price at a qualifying retailer like Amazon or Best Buy, though it doesn’t extend to the Surface Hub, HoloLens, Windows DevKits, or digital products.
Furthermore, some eligible products have specific retailer exclusions. For example, price matches for Surface products at other retailers are limited to Amazon and Best Buy, while Xbox products are limited to the two aforementioned retailers as well as Target, GameStop, and Walmart.
You’ll need to contact Microsoft’s Sales and Support team at 1-877-696-7786 within 60 days of delivery to request a refund. If you purchase an item from a Microsoft Experience Center, you’ll have to go back to that location with your receipt. In both instances, Microsoft will credit your original payment method the difference between the price you paid and the current lower price, which typically takes between three and five days to process.
Newegg offers price matching on select items; these products are identified by the label “Price Match Guarantee” that appears in the price box on the right side of the product page. This applies whether you find that lower price on Newegg or at what Newegg judges as a major retailer, which includes Amazon, Best Buy, Walmart, Target, GameStop, and Sears. The product must be identical, and the match won’t apply to rebates, coupons, or price drops that are only available as part of a retailer’s membership or loyalty program.
You need to notify Newegg of the lower price within 14 days of purchase. You’ll then be issued a credit you can use on the Newegg website, though you’ll only have 90 days to do so. Newegg’s price-match guarantee is not valid during major holiday sales events, including Black Friday, Cyber Monday, and Green Monday.
You can request a price match against other Sam’s Club stores but not competitors. Note that this doesn’t apply to items on markdown or clearance.
Update, October 30th: Added a mention of Black Friday and adjusted the copy to reflect current retailer policies.
Technology
Microsoft’s mini AI PCs are on the way
Ever since Microsoft first introduced its Arm-based Copilot Plus laptops in June, I’ve been wondering when we might see Copilot Plus features appear on desktop PCs. Six months on, it’s clear we’re about to see mini PCs that deliver the AI performance required for features like Recall, Click To Do, and AI-powered image generation and editing in Windows 11. These mini PCs might even help Microsoft compete with Apple’s latest Mac Mini.
Asus became the first PC manufacturer to announce a mini PC that’s Copilot Plus capable in September. It then revealed the full specs of its upcoming NUC 14 Pro AI last month, ahead of the Consumer Electronics Show (CES) that kicks off next week. Asus’ mini PC even has a Copilot button on the front and is almost identical to the size of Apple’s latest Mac Mini.
The timing of Asus’ spec drop came on the same day that Taiwanese company Geekom revealed three new mini PCs that it will showcase at CES. Geekom is releasing a mini PC with AMD’s Strix Point CPUs inside and one with Qualcomm’s Snapdragon X Elite processor, meaning both will be Copilot Plus compatible. The third model is powered by Intel’s unannounced Arrow Lake-H laptop processors, which are unlikely to have an NPU sufficient enough to be Copilot Plus compatible.
I’m going to be paying close attention to CES next week to see if there are any other Windows OEMs that are ready to launch Copilot Plus mini PCs. CES is usually a launch point for Microsoft’s latest laptop or tablet initiatives, and last year the company convinced OEMs to put a Copilot key on their laptop keyboards. Asus wouldn’t be adding a Copilot button on the front of its own mini PC without Microsoft’s involvement, so I wonder how many other PC makers Microsoft has been working with to add dedicated Copilot buttons.
Geekom’s mention of Qualcomm chips inside its mini PC means we’ll start to see Qualcomm’s latest chips venture beyond laptops for the first time. Qualcomm was supposed to ship its mini PC Snapdragon Dev Kit in June alongside Copilot Plus laptops, but it ended up canceling it months later after issues with manufacturing the device. Qualcomm has also teased that its Snapdragon X Elite chips could appear in mini PCs or even all-in-one PCs, so perhaps we’ll see some Copilot Plus all-in-one PCs next week, too.
I’m still waiting to see when we might get Copilot Plus features on traditional powerful desktop PCs. Intel’s latest Core Ultra desktop CPU arrived in October with an NPU inside, but it wasn’t capable enough to hit the 40 TOPS requirement that Microsoft mandates for Copilot Plus features. We’re going to have to wait until next-gen desktop CPUs from Intel and AMD arrive to see if more capable NPUs are a priority for chipmakers. Until then, mini PCs and all-in-one PCs that use laptop processors are going to be the only way to get Copilot Plus features in a desktop PC form factor.
While Copilot Plus features remain limited to Windows PCs, that doesn’t mean that we won’t see the main Copilot assistant appear on more devices. I’ve heard from multiple sources familiar with Microsoft’s plans that the company is keen to get Copilot on devices beyond just PCs, phones, and tablets.
We might well see Copilot appear on some unexpected hardware at CES next week, just as Microsoft has also been hinting about its ambitions for dedicated AI hardware in recent months. Windows chief Pavan Davuluri admitted in an October Notepad interview that the power of modern AI models “will free up the ability to innovate in hardware and come out with purpose-built hardware.”
Davuluri stopped short of detailing what dedicated AI hardware would look like for Microsoft, but weeks later Yusuf Mehdi, executive vice president and consumer chief marketing officer at Microsoft, dropped some additional hints in an underreported interview with YouTuber Austin Evans.
“These devices that see the world, that you wear on your body, on your person, I think that those combined with AI will be very valuable,” said Mehdi in late October. “It can do image recognition, it can talk to you about what’s going on. I think that’s a fascinating place that we’ll go.”
Later in the interview Mehdi also describes wearable health-related devices as exciting and “a big opportunity” for the future. Microsoft then confirmed last month that Microsoft AI CEO Mustafa Suleyman has hired multiple former colleagues to help run a new AI health unit. It’s hard to imagine Microsoft venturing into fitness wearables again after the Microsoft Band was scrapped in 2016, but I could definitely see the company wanting to partner with device manufacturers and offer up AI-powered health services for these types of devices.
Either way, 2025 won’t see Microsoft slow down with its ambition to get Copilot on all the screens we look at every day.
The pad:
- 2024 was a big year for Windows on Arm. While Microsoft has been pushing the “year of the AI PC” throughout 2024, I think it was a bigger moment for Windows on Arm. Copilot Plus PCs ushered in some really solid improvements in performance, compatibility, and battery life for Windows on Arm this year. I still can’t quite believe I’m using an Arm-powered Windows laptop every day.
- A weird Windows 11 bug won’t let some people install any security updates. Another month and another weird Windows bug. Microsoft is now warning Windows 11 users that if you’ve manually installed the OS recently, there’s an odd bug where you might not get future security updates. It largely impacts USB installers that were created using the October and November release patches, so businesses will be impacted the most. The workaround requires a full rebuild right now, though, and Microsoft says it’s working on a permanent fix.
- Lenovo has a special gaming handheld event next week with Valve and Microsoft. Leaks have suggested Lenovo is about to announce its first SteamOS handheld gaming PC. Now Lenovo has revealed a “future of gaming handhelds” event at CES next week that will include Valve as well as Microsoft’s VP of next generation, Jason Ronald. It looks like Microsoft and Valve might be about to go head to head over the future of handheld gaming — something I wrote about in a previous Notepad issue. Ronald’s attendance is particularly interesting given he was previously the vice president of Xbox gaming devices and ecosystem. I understand Ronald has been involved in Microsoft’s next-gen Xbox plans for quite some time now, but it’s curious that Microsoft picked this particular event to confirm Ronald’s new title. I’m sure I’ll have a lot more to say about this mysterious Lenovo event in next week’s Notepad.
- Microsoft is testing live translation on Intel and AMD Copilot Plus PCs. Microsoft has started previewing its live translation feature for Windows Insiders in the Dev Channel. Live translation was initially limited to Qualcomm-powered Copilot Plus PCs, but Microsoft is starting to bring more of these Windows AI features to AMD- and Intel-powered Copilot Plus PCs.
- Microsoft and OpenAI’s partnership hinges on the AGI question. A new report from The Information claims that Microsoft and OpenAI’s wrangling over the terms of their partnership could involve the definition of artificial general intelligence (AGI) as a moment when $100 billion is returned in profits. AGI has always been the point at which Microsoft’s deal with OpenAI would end, so a high-profit milestone will certainly complicate OpenAI’s efforts to declare AGI and end its contract with Microsoft given it’s still struggling with profits. Separately, Microsoft thinks core pieces are still missing from AGI, so the debate over when it’s likely to be declared will continue for quite some time.
- Microsoft kills off Skype credits and phone numbers in favor of subscriptions. Skype has been struggling to keep up with the popularity of WhatsApp, Messenger, Zoom, and many other VoIP services in recent years. Now, Microsoft has quietly ended the sale of new Skype credits and the phone number features for Skype in favor of subscriptions instead. Skype Credit was a way to use a pay-as-you-go plan for making calls with Skype, but you’ll now need a subscription to use this functionality.
- Microsoft warns Phone Link won’t show “sensitive” Android 15 notifications. A new Android 15 privacy feature that categorizes notifications like 2FA codes as sensitive is causing some issues for Microsoft’s Phone Link feature in Windows. You can turn off the enhanced notifications in Android 15 to work around the issue, but Windows should still show sensitive notifications on Android devices where Phone Link was preinstalled on the device.
- The Xbox Sebile controller is still on the way. During the FTC v. Microsoft case in 2023 a huge amount of unannounced Xbox hardware was leaked, including a new Xbox controller codenamed Sebile. While the controller was supposed to originally debut in 2024, Microsoft appears to now be holding it back for its next-gen console instead. Windows Central reports that a new patent details Sebile’s new haptic motors that are spread throughout the controller. Sebile will also support direct Wi-Fi connectivity to Xbox Cloud Gaming, much like Google’s Stadia controller.
- GitHub now has a free tier for Copilot in VS Code. Microsoft-owned GitHub was the first to start using the Copilot branding for a paid AI coding assistant in 2021. GitHub is now offering a free version of GitHub Copilot in VS Code. It includes 2,000 code completions and 50 chat messages per month, and is available for the 150 million developers using GitHub. It also includes the choice between using Anthropic’s Claude 3.5 Sonnet or OpenAI’s GPT-4o model to ask coding questions, explain code, or let the AI models find bugs in your code.
- Microsoft is working on adding non-OpenAI models to its Microsoft 365 Copilot. Microsoft is reportedly working on adding third-party AI models to its Microsoft 365 Copilot soon. Reuters reports that Microsoft is looking at other models to reduce costs of the AI assistant in Office apps and lessen its dependence on OpenAI. I wouldn’t be surprised if this involved Microsoft’s own AI models, but the company could also follow GitHub’s move to support models from Anthropic and Google.
Thanks for subscribing and reading to the very end. I’ll be reflecting on Microsoft’s 50-year history in Notepad later this year, so if there’s a particular period of time you’re interested in hearing more about,please get in touch: notepad@theverge.com.
If you’ve heard about any of Microsoft’s other secret projects, you can also reach me via email at notepad@theverge.com or speak to me confidentially on the Signal messaging app, where I’m tomwarren.01. I’m also tomwarren on Telegram, if you’d prefer to chat there.
Technology
US sanctions Russian group over AI-generated election disinformation
The US has issued sanctions on organizations in Russia and Iran for attempting to interfere with the 2024 presidential election. The Treasury Department said on Tuesday that the groups tried to “stoke socio-political tensions” and influence voters.
One group, the Moscow-based Center for Geopolitical Expertise, has ties to Russia’s Main Intelligence Directorate (GRU), and built a server to host its own AI tools “to avoid foreign web-hosting services that would block their activity.” The organization then used these tools to “quickly create disinformation” that it spread across dozens of fake online news outlets, while also providing US-based companies with money to maintain its AI server and operate a network of “at least 100 websites” used in its campaign.
Additionally, the Russian organization manipulated a video to “produce baseless accusations concerning a 2024 vice presidential candidate”. In October, the US accused Russia of creating a video that attempted to smear Vice President Kamala Harris’s running mate, Tim Walz.
The Treasury Department also sanctioned the Cognitive Design Production Center, a subsidiary of Iran’s Islamic Revolutionary Guard Corps (IRGC), for planning to interfere with the election “since at least 2023.” In the weeks leading up to the election, the US Department of Justice indicted Iranian nationals accused of waging a cyberattack against President-elect Donald Trump’s campaign, while OpenAI reported banning ChatGPT accounts linked to an Iranian influence operation.
“The Governments of Iran and Russia have targeted our election processes and institutions and sought to divide the American people through targeted disinformation campaigns,” Bradley Smith, the Acting Under Secretary of the Treasury for Terrorism and Financial Intelligence, said in the press release.
Technology
US soldier arrested after allegedly posting hacked Trump and Harris call logs
The United States has arrested a US Army soldier and charged him with being part of a hacking scheme to sell and distribute stolen phone records. An indictment alleges that 20-year-old Cameron John Wagenius knowingly sold “confidential phone records” over online forums and other communications platforms last November.
The indictment doesn’t detail the hacked material, but KrebsOnSecurity reports that Wagenius appears to be connected to a series of high-profile data breaches linked to the online alias “Kiberphant0m.” Kiberphant0m claimed to have hacked 15 telecom firms and was working with the person allegedly behind the Snowflake data breaches to sell the stolen information.
In November, Kiberphant0m posted what they claimed were AT&T call logs for President-elect Donald Trump and Vice President Kamala Harris. It’s not clear if the data was genuine, but AT&T did suffer a major theft of customer data as part of the Snowflake account breaches last year. In 2023, the hacker is also alleged to have sold “remote access credentials for a major U.S. defense contractor,” according to Krebs.
Krebs reports that Wagenius worked on communications at an Army base in South Korea. After the alleged leak of Trump and Harris data, Krebs did a deep dive into Kiberphant0m’s online communications and identified that they were likely a US soldier. In this latest report, Krebs spoke with Wagenius’ mother, who confirmed his connection to the alleged Snowflake hacker.
Cybersecurity experts reportedly received harassment for trying to track down Kiberphant0m’s identity, leading to this incredible quote from Allison Nixon, the lead researcher at cybersecurity firm Unit 221B, who was part of the work. “Anonymously extorting the President and VP as a member of the military is a bad idea,” Nixon told Krebs, “but it’s an even worse idea to harass people who specialize in de-anonymizing cybercriminals.”
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