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Fandoms are cashing in on AI deepfakes

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Fandoms are cashing in on AI deepfakes

Madison Lawrence Tabbey was scrolling through X in late October when a post from a Wicked update account caught her attention. Ariana Grande, who stars in the movies as Glinda, had just liked a meme on Instagram about never wanting to see another AI-generated image again. Grande had also purportedly blocked a fan account that had made AI edits of her.

As Tabbey read through the mostly sympathetic replies, a very different message caught her eye. It was from a fellow Grande fan whose profile was mostly AI edits, showing Grande with different hairstyles and outfits. And, their reply said, they weren’t going to stop. Tabbey, a 33-year-old living in Nashville, Tennessee, couldn’t help but start arguing with them. “Oh so you were SERIOUS when you said you don’t care about poor communities not having water so that you can make AI pictures of ariana grande?” she shot back, referencing data centers draining resources and polluting cities like nearby Memphis. The account fired back at first, but amid a swarm of angry responses, it deactivated a few days later. It seemed like the owner wanted to argue and make people mad, but they might have taken things too far.

Grande is one of many celebrities and influencers who have openly rejected AI media exploiting their likenesses, but who continue to be prominently featured in it anyway, even among people who call themselves fans. As AI images and videos become ever simpler to produce, celebrities are facing down a mix of unsettled social norms and the incentives of an internet attention economy. And on “stan Twitter,” where pop culture accounts have grown into a lucrative fan-made media ecosystem, AI content has emerged as a growing genre, despite — or maybe because of — the outrage it provokes.

“Stan Twitter is very against AI just in general. So this goes against what people believe in, so then they’ll instantly get a comment, they’ll have the AI people retweet it, like it. So it’s just a very quick way to get money,” said Brandon, a 25-year-old who runs a verified fan account for Grande with close to 25,000 followers.

Brandon spoke on the condition that his account name and his last name be withheld, fearing retaliation from other people on stan Twitter. (Grande’s fans have been known to harass people; in 2019 the pop star told one critic under siege that she apologized on her fans’ behalf, but couldn’t stop them.) He tells The Verge he’s against most AI media, but he did ask ChatGPT to rank Grande’s top 10 songs that weren’t released as singles. He compiled the results into a thread that got over 1,000 likes. That seemed morally okay to him, as opposed to making AI pictures of Grande — commonly known as deepfakes — or Grande-inspired AI songs.

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Grande’s position on the latter is clear. In a February 2024 interview, she called it “terrifying” that people were posting AI-generated imitations of her covering songs by other artists like Sabrina Carpenter and Dua Lipa. The rebuke hasn’t stopped them, though. Searching “ariana grande ai cover” on X still pulls up plenty of AI songs, although some have been removed by X in response to reports made by the original songs’ copyright owners.

Even the musician Grimes, who in 2023 encouraged fans to create AI songs based on her voice, said in October that the experience of having her likeness co-opted by AI “felt really weird and really uncomfortable.” She’s now calling for “international treaties” to regulate deepfakes.

“It’s just a very quick way to get money”

Grimes’ more recent comments follow the launch of an app that dramatically escalated AI media proliferation: OpenAI’s Sora video generator. Sora is built around a feature called “Cameos,” which lets anyone offer up their likeness for other users to play with. Many of the results were predictably offensive, and once they’re online, they’re nearly impossible to remove.

Grimes was reacting to videos of influencer and boxer Jake Paul, whose Cameo is available on Sora. Paul, who is an OpenAI investor, was the face of the launch. He said AI videos of him generated by Sora were viewed more than a billion times in the first week. Some of the viral ones portrayed Paul as gay, relying on homophobic stereotypes as the joke. The same thing happened when a self-identified homophobic British influencer offered his likeness to Sora, then again to the YouTuber IShowSpeed.

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Paul capitalized on the trend, filming a Celsius brand endorsement with a purposefully flamboyant affect, while the other men threatened defamation suits and attempted to shut down their Sora Cameos.

Sora has since added more granular controls for Cameos, and it technically allows their owners to delete videos they don’t like. But Sora videos are quickly ripped and posted to other platforms, where OpenAI can’t remove them. When IShowSpeed attempted to delete AI depictions of him coming out, he encountered the problem most victims of nonconsensual media run into: Maybe you can get one video taken down, but by that time, more have already cropped up elsewhere. And as Paul’s fiancée said in a video objecting to the Sora 2 videos of him coming out, “It’s not funny. People believe—” (Paul cut off the video there).

Alongside Paul, just a few other popular YouTubers, like Justine Ezarik (better known as iJustine), have promoted their own deepfakes made with Sora. In Ezarik’s case, most of her content relates to unboxing and sharing new tech industry products. Shark Tank host Mark Cuban offered up his likeness on Sora, too, which shocked SocialProof Security CEO Rachel Tobac, who told The Verge that scammers have already been tricking people with AI-generated Shark Tank endorsements. “I mean, there’s been an explosion of impersonation,” Tobac said.

“There’s been an explosion of impersonation”

But after teasing the Sora updates, Paul, Ezarik, and Cuban had all stopped posting about it and their deepfakes by the end of the month. Jeremy Carrasco, a video producer whose Instagram explainers about how to spot AI videos have netted him nearly a quarter of a million followers this year, said that most influencers he talks to aren’t interested in creating their own deepfakes—they’re more worried that people could accuse them of faking their content or that their fans could be scammed.

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Deepfakes have shifted from something mainly created on seedy forums at the turn of the decade into one of the most accessible technologies today. Still, they have yet to take hold as an acceptable mainstream way for fans to engage with their favorite stars. Instead, when they go viral, it’s mostly offensive content.

“The normalization of deepfakes is something no one was asking for. It’s something that OpenAI did because it made their thing more viral and social,” Carrasco said. “Once you open that door to being okay with people deepfaking you, even if it’s your friends deepfaking you, all of a sudden your likeness has just gotten fucked. You’re no longer in control of it and you can’t pull it back.”

Image: Cath Virginia / The Verge, Getty Images

The reasonable fears around having your likeness exploited in AI media have understandably made celebrities a bit jumpy. That recently led to a tense moment between Criminal Minds star Paget Brewster and one of her favorite fan accounts on X, run by a 27-year-old film student named Mariah. Over the weekend, Mariah posted a brightened screenshot of a scene in an episode from years ago, one where Brewster’s character was taking a nap. Brewster saw Mariah’s post and replied “Um, babe, this is AI generated and kinda creepy. Please don’t make fake images of me? I thought we were friends. I’d like to stay friends.”

When Mariah saw Brewster’s reply, she gasped out loud. By the time she responded, other Criminal Minds fans had chimed in to let Brewster know that it wasn’t an AI-generated image. The actress, who is 56 and recently asked another fan what a “parody account” is, publicly and profusely apologized to Mariah.

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“I’m so sorry! I thought it was fake and it freaked me out,” she wrote. “I feel terrible I thought you made something in AI. I hope you’ll forgive me.” Mariah did. As someone in a creative field, she said she would never use AI. She’s been dismayed to see it emerge in fandom spaces, generating the kind of fanart and fan edits that used to be hand-drawn and arranged with care. Some celebrities have long been uncomfortable with things like erotic fanart and fanfiction or been subject to harassment or other boundary violations. But AI, even when it’s not overtly sexual, feels like it crosses a new line.

“But that pushback does give them more engagement and they almost don’t care. They almost want to do it more, because it’s causing people to be upset,” Mariah said.

“They almost want to do it more, because it’s causing people to be upset.”

AI content can appear on nearly any platform, but the stronger the incentive to farm engagement, the more heated the fights over it get. Since late 2024, X users who pay to be verified, like the owner of the Grande AI edits account, can earn money by getting engagement on their posts from other verified users. That makes it a particularly easy place for stan accounts to turn discourse into dollars.

“In the last couple years there’s been a massive uptick in ragebaiting in general just to farm engagement” on X, Tabbey said in a phone interview. “And I know there’s a big market for it, especially in fandoms, because we’re real people. We care about musicians and their art.”

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Stans using AI or otherwise deceptively edited media to bait other stans into engagement on X also has the knock-on effect of potentially spreading disinformation and harming the reputations of their favorite artists. In late October, a Grande stan account with nearly 40,000 X followers that traffics in crude edits — their last nine posts have all been images of Grande with slain podcaster Charlie Kirk’s face superimposed over hers, which has become a popular AI meme format — posted images of Grande wearing a T-shirt with text that says “Treat your girl right.” “I wonder why these photos are kept unreleased..” they captioned their post. Another Grande stan quoted them and wrote “Oh girl we ALL know why,” referencing Grande’s controversial (alleged) history of dating men who are already in relationships. The post has 6 million views.

At first glance, nothing looks out of the ordinary. But zooming in on the images and reading the replies reveals that the T-shirt was edited to say “Treat your girl right.” It originally featured a simple smiley face design with no text. And upon close inspection, the letters in the edited version are oddly compressed, wavy, and appear at a slightly different resolution than the rest of the image—these are indicators, often called “artifacts” by AI researchers, that something was AI-generated.

“I probably should’ve deleted this tweet a while ago,” wrote Trace, the 18-year-old Grande stan behind the viral quote tweet (not the original edited images) in a DM. He wrote that he didn’t know whether the image was edited with AI or something else, but that it goes to show that AI “can influence people to believe things that are harmful or aren’t true about a celeb.”

AI using celebrity likenesses can also be weaponized more directly as a form of sexual harassment. Trace wrote that he’s seen “sinister” AI media of Grande floating around stan Twitter, like sexually explicit deepfakes and images that are meant to imitate semen on her face — which is something that X’s built-in AI service Grok was doing to women’s selfies to the tune of tens of millions of views over the summer, until one influencer started publicly seeking legal advice. Trace wrote that it “truly disturbs” him to see AI used in this context, and that he’s seen it done to Taylor Swift, Lady Gaga, Beyoncé, and many more celebrities. Some deepfake creators have even successfully monetized this kind of nonconsensual content, despite it provoking widespread outrage among the general public.

Back in January 2024, X disabled searches for “Taylor Swift” and “Taylor Swift AI” after a series of images portraying her likeness in sexually suggestive and violent scenarios went viral. It didn’t stop the spread of the images, which were also posted on other social media platforms, but some stans partook in a mass-reporting campaign to get the material removed. They linked up with feminists on X to do it, including a 28-year-old named Chelsea who helped direct group chats into action. X didn’t respond to a request for comment.

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The viral Swift deepfakes even prompted federal legislative efforts around giving victims of nonconsensual deepfakes more tools to take them down—some of which culminated in the aptly named Take It Down Act, which requires platforms to quickly remove reported content. Some students who have deepfaked their underage classmates have even been arrested. But that’s not the norm, and critics of Take It Down have pointed out that it can facilitate censorship without necessarily helping victims.

“It’s like this weird sense of control”

For years, celebrity women have been on the front lines of this issue. Scarlett Johansson has been outspoken on it since 2018, when she referred to combating deepfakes as a “useless pursuit, legally.” Jenna Ortega deactivated her Twitter account in 2023 after she said she repeatedly encountered sexually explicit deepfakes created out of her childhood photos.

And since the Swift incident, Chelsea has only observed a greater normalization of AI and sexual violence against famous women.

“I’ve seen so many people have the excuse, ‘Well if they didn’t want it, they shouldn’t have become famous,’” she said in a phone interview. “It’s like this weird sense of control that they’re able to do this, even if the person wouldn’t want them to, they know they can. It’s this power-hungry thing.”

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An image of Taylor Swift, copied and pasted with green triangles across it.

Image: Cath Virginia / The Verge, Getty Images

One way that fans can puppeteer a version of their idol is with a customizable AI chatbot. Lots of platforms provide the ability to create your own AI character, some of the biggest being Instagram and Facebook. In 2023, Meta tried out an AI chatbot collaboration with celebrities like Kendall Jenner and Snoop Dogg, but it didn’t catch on. In 2024, it introduced user-generated chatbots. The feature is tucked away deep in the DMs function, but millions of messages have already been traded with user-designed characters like “Fortune Teller” and “Rich but strict parents.” Meta’s rules technically don’t allow users to create characters based on living people without their permission, but users can still do it as long as they designate them as “parody” accounts. Users have been getting away with making and conversing with chatbots based on Grande, Swift, the YouTuber MrBeast, Donald Trump, Elon Musk, Jesus (religious figures aren’t allowed either), and everyone in between since the beginning. Searching “Ariana Grande” pulls up 10 results for chatbots clearly imitating her right away.

Most of the accounts that created the chatbots didn’t respond to requests for comment. But one did. She identified herself as an 11-year-old girl in India who is about to turn 12 and loves Grande and singing. Photos on the account appeared to corroborate this. Children under 13 aren’t supposed to be able to make Instagram accounts at all, and children under 18 aren’t supposed to be able to make AI chatbots. At least one of the other Grande chatbot creators appeared to be a young person in India based on photos and locations tagged from their account. Another was created by a page for a “kid influencer” with fewer than 1,000 followers. In addition to Grande, his page had created 185 other AI chatbots depicting celebrities like Wendy Williams, Keke Palmer, Will Smith, and bizarrely, Bill Cosby. The adults listed as managing the account didn’t respond to requests for comment, either.

The 11-year-old girl’s Grande chatbot opened the conversation by offering an interior design makeover. The Grande bot then asked if the vibe should be “sultry, feminine, or sleek?” When asked what “sultry vibes” means, the bot answered “Think velvet, lace, and soft lighting — like my music videos. Does that turn you on?”

Meta removed the accounts belonging to the 11-year-old and the “kid influencer” after The Verge reached out for comment on them, removing their AI chatbot creations in the process, too.

Many of the user-generated AI chatbots imitating female celebrities on Instagram will automatically direct users into flirty conversations, although the bots tend to redirect or stop responding to conversations that turn overtly sexual. Some influencers, like the Twitch streamer and OnlyFans performer Amouranth, have leveraged this to market their AI selves as NSFW chatbots on other sites. Platforms like Joi AI have partnered with adult stars to provide AI “twins” for fans to make AI media and chat with. But the Meta chatbots aren’t making their creators money—just Meta. The lure for users involves other, more psychological incentives.

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“If you’re in an agreement bubble, you’re more likely to stick around”

“The reason it turns flirty or sycophantic is because if you’re in an agreement bubble, you’re more likely to stick around,” said Jamie Cohen, an associate professor of media studies at Queens College, City University of New York who has taught classes about AI. “Women influencers, their entity identity, once placed inside the machine, becomes the dataset. And once that dataset mixes and merges with the inherent misogyny or biases built in, it really loses its control regardless of how much the human behind it allows that type of latitude.”

For women who are interested in merging their identities with AI, sexualization is part of the package. For some, like the artist Arvida Byström, who has partnered with Joi AI to offer a chatbot of herself, that’s exciting—in part because she said technology often advances in the quest for pornography. But other women, like Chelsea, are scared of what this means for women and girls. If AI output is inherently biased toward sexualizing the female form, then it’s inherently exploitative.

When creating a female AI chatbot as a Meta user, you get to select personality traits like “playful,” “sassy,” “empathetic,” and “affectionate.” You can assign a chatbot based on “Ariana Grande” (the open-ended prompt part of the creation process doesn’t stop you) to the role of “friend,” “teacher,” “creative partner,” or anything else. And then you can edit, upload, or create an image based on the singer and select how the bot begins conversations.

But despite these user-selected variations, the Grande chatbots also tend to get repetitive, looping back to a generic script and answering questions in a similar way from bot to bot. For example, the 11-year-old’s chatbot talked about “soft lighting” in a “virtual bedroom,” while a different Grande chatbot suggested “We’d cuddle up and watch the stars twinkling through my skylight” and a third Grande chatbot said “*sweeps you into a romantic virtual bedroom*” with “candles lit.” The Grande chatbots were differentiated from the more generic girlfriend chatbots with sudden references to Grande songs—one said “‘Supernatural’ by me is on softly,” and another said “my heart would be racing like the drumbeat in ‘7 rings’ — would you kiss me back?”

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“Generative AI averages everything else, so it’s the most likely outcome, so it’s the most boring and banal conversations,” Cohen said. “But it does work, because of the imagination of the user. It mimics the idea of parasociality, but with control.”

When Tabbey started arguing with the Grande stan making AI edits, she had her own age and experience with fandom in mind. Tabbey felt like she lived through a reckoning with early 2000s tabloid culture and a pushback against invasive celebrity surveillance to what now feels like history repeating itself. She worries that younger generations of fans are growing up with a dehumanizing view of celebrities as 2-D playthings instead of real-life people. She and Mariah have both noticed that younger stans are less resistant to making and using AI likenesses of their faves.

“We as Ariana Grande fans who are in our late 20s, early 30s, need to have some sort of responsibility. Someone needs to be the adult in these situations and in these conversations,” she said. “We had so much that we were making strides with when it came to boundaries being set with celebrities and them being able to assert their autonomy over their own selves and lives and privacy. I think that we’re actively being set back in many ways.”

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6 in 10 identity crimes now begin with a new account

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6 in 10 identity crimes now begin with a new account

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For years, two women in Bremerton, Washington, opened credit cards and lines of credit in other people’s names, working from documents they pulled out of stolen mail. Emily Vranic and Heather Marquis redirected the new accounts’ statements to an address they controlled, so no bill ever reached the victims. They pleaded guilty in federal court this month to bank fraud and aggravated identity theft in a scheme prosecutors say stole nearly $229,000 from banks and bank customers.

If you have ever worried about a credit card opened in your name, this case shows how quickly stolen mail can turn into a much bigger identity theft problem. Opening a new account is the leading form of identity misuse reported to the Identity Theft Resource Center. In its latest data, 62.1% of attempted misuse cases began with a new account application rather than the takeover of an account the victim already held.

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WARNING SIGNS YOUR MAIL HAS BEEN FRAUDULENTLY REDIRECTED

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A credit card opened in your name can start with stolen mail, exposed personal details or documents pulled from the trash. (Nastasic/Getty Images)

How stolen mail helped thieves open credit cards

When people picture an account opened in their name, they may imagine a checking account at a bank they have never set foot in. The more likely target is a credit card. Credit cards made up 41% of attempted account misuse reported to the ITRC last year. Checking accounts came to 17.7% and personal loans to 8.5%.

A credit card is one of the easier accounts to open in someone else’s name, and the reason is in how the application is cleared. A lender matches the submitted name, date of birth, address and Social Security number (SSN) against the bureau file. When those details fit a record that already exists, an automated system can approve the application with no one confirming that the applicant is the person being described. Assemble enough of someone’s information from breaches and stolen mail, and the check clears.

Why identity thieves rarely stop at one account

Vranic and Marquis did not stop at one account per victim. Once they controlled someone’s identity, they activated existing cards, opened new credit lines and moved money out of bank accounts tied to the same name.

This is common. The ITRC found that 25.6% of victims are now handling two or more identity incidents at once, up from 23.5% the year before. The same stolen details, including name, date of birth, address and SSN, can open the next account as easily as the first.

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DON’T LET THIS CREDIT CARD FRAUD NIGHTMARE HAPPEN TO YOU

A fraudulent credit card may stay hidden for weeks if statements and notices are sent to an address controlled by the thief. (Kurt “CyberGuy” Knutsson)

Why weeks can pass before you learn about the account

A new account does not announce itself. It reaches your credit report only after the first statement closes, which puts the first record 30 to 60 days behind the opening. Banks report to the bureaus monthly, and the bureaus need up to two weeks more to post the change.

The first paper notice goes wherever the application is listed. Vranic and Marquis had the statements mailed to their own address, not the victims’. When the mail reaches the right house, it may read like a routine offer or a card no one ordered, which makes it easy to set aside.

By the time a denied loan or a collections call makes the account impossible to ignore, it has been open and drawing money for weeks.

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WHY THAT $4 CHARGE ON YOUR STATEMENT COULD BE FRAUD

Freezing your credit, watching for new accounts and acting quickly can help limit the damage if your identity is used. (Kurt “CyberGuy” Knutsson)

What to do if a credit card appears in your name

Move quickly, because every day an account stays open gives a thief more time to spend money, damage your credit or try the same information somewhere else.

1) Contact the card issuer immediately

Call the credit card company or lender that opened the account and tell them the account is fraudulent. Ask them to close or freeze the account, stop any pending charges and send written confirmation that you are not responsible for the debt.

2) Start at IdentityTheft.gov

Go to IdentityTheft.gov. The Federal Trade Commission’s site generates an Identity Theft Report and recovery plan to help you report identity theft, limit the damage and fix your credit.

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3) File a police report if a creditor asks for one

Your FTC Identity Theft Report is usually the key document for disputing fraudulent accounts. Some lenders, banks or debt collectors may also ask for a police report. If that happens, file one with your local police department and keep a copy for your records.

4) Save every document and confirmation number

Keep copies of account statements, collection letters, emails, dispute letters, FTC reports, police reports and confirmation numbers. A clear paper trail can make it easier to prove the account was fraudulent if a creditor, credit bureau or debt collector questions your claim.

5) Dispute the account in writing

Dispute the fraudulent account directly with the lender that opened it, in writing. Also dispute it with Equifax, Experian and TransUnion if it appears on your credit reports. Under the Fair Credit Reporting Act, companies that furnish information to credit bureaus have a duty to investigate disputed information.

6) Freeze your credit at all three bureaus

Place a freeze at Equifax, Experian and TransUnion to help block the next application. Freezes have been free since 2018 and can be lifted online when you need to apply for credit.

7) Add a fraud alert

A credit freeze blocks access to your credit file. A fraud alert tells lenders to take extra steps to verify your identity before opening new credit in your name. You only need to contact one of the three major credit bureaus to place a fraud alert, and that bureau must notify the other two.

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8) Report suspected mail theft

If you believe stolen mail helped someone open the account, report it to the U.S. Postal Inspection Service, the law enforcement arm of the Postal Service. You can report mail theft, identity theft, fraudulent change-of-address requests, fraudulent mail holds and fake Informed Delivery accounts at mailtheft.uspis.gov.

9) Request an IRS Identity Protection PIN

If your Social Security number was used, request an IRS Identity Protection PIN at irs.gov/ippin. This helps keep a thief from filing a tax return in your name.

10) Change passwords and lock down your accounts

Change the passwords on your bank, credit card and email accounts, especially if your email address was part of the fraud. Use a password manager to create and store strong, unique passwords for each account, so one exposed password cannot unlock the rest of your financial life. Turn on two-factor authentication (2FA) where available. Then review recent transactions, saved payment methods and automatic payments for anything you do not recognize. 

11) Get help cleaning up the damage

Cleaning up identity theft can mean dealing with creditors, credit bureaus, debt collectors and repeat follow-ups. Keep copies of every report, dispute letter, confirmation number and account closure notice so you have a clear paper trail if the fraud resurfaces.

No service can prevent every account opened in your name. Continuous three-bureau credit monitoring may alert you to new accounts as they are reported, rather than weeks later when a lender turns you down or a collections notice arrives. See my tips and best picks on Best Identity Theft Protection at Cyberguy.com

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Kurt’s key takeaways

A stolen credit card account can quietly grow into a much bigger identity theft mess before you ever see a bill. That is what makes this Washington case so alarming. The victims were not ignoring warning signs. The statements were being sent somewhere else. The best move is to make it harder for thieves to open the next account. Freeze your credit at Equifax, Experian and TransUnion, watch for hard inquiries and check your credit reports for accounts you do not recognize. If something appears, go straight to IdentityTheft.gov, file a report and dispute the account in writing with the lender. Credit monitoring can also give you a faster heads-up when a new account or inquiry hits your file. It will not stop every scam, but it can shorten the time between the fraud starting and you finding out.

Have you ever found a credit card, loan or account on your credit report that you did not open? Let us know how you discovered it and what it took to fix it by writing to us at Cyberguy.com

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Valve is so behind on Steam Controller orders that some won’t ship until 2027

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Valve is so behind on Steam Controller orders that some won’t ship until 2027

Valve has some good news and bad news about Steam Controllers. The good news: if you make a reservation for a Steam Controller, the company will now show you one of three estimates of when you’ll be able to actually order your gamepad: by September 2026, by December 2026, or sometime in 2027. The bad news: any reservations made today “indicate a 2027 date for shipping,” Valve says.

“We have no plans to stop making Steam Controller,” according to Valve. “But as we look at the current demand compared to how many we know we can make by the end of the year, we want to manage expectations as much as we can with regards to when folks can expect to receive their order.”

Valve’s very good new Steam Controller went on sale in early May, and the initial rush led some people to run into frustrating problems with trying to check out ahead of the controllers eventually going out of stock. A few days later, the company announced that it would be implementing a reservations queue for interested buyers so they could get on a waitlist. If you’re on the waitlist, when you get notified that a Steam Controller is ready for you to buy, you have 72 hours to actually make the order.

“When we launched Steam Controller last month, we quickly saw that initial demand exceeded our expectations,” Valve says. “Switching to a reservation queue has (hopefully) cut down on the headaches on the customer side, and for us it’s also been helpful as we plan ahead and try to get as many out as quickly as we are able.”

All three of Valve’s big hardware products were delayed from a planned early 2026 launch because of the component crisis, Valve still hasn’t announced when the Steam Machine PC or Steam Frame VR headset might go on sale. However, just yesterday, Valve officially launched its big SteamOS 3.8 update with support for the Steam Machine. It’s also been importing a lot of hardware into the US as of late.

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McDonald’s AI drive-thru may take your next order

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McDonald’s AI drive-thru may take your next order

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The next time you pull up to a McDonald’s drive-thru, the voice taking your order may not be human. McDonald’s is testing a new AI-powered system called ArchIQ at five U.S. locations. The company has not said where those restaurants are located. The voice assistant, nicknamed Archy, can take drive-thru orders and has shown it can handle both English and Spanish.

For anyone who has repeated “no pickles” into a speaker box more than once, this could sound helpful. However, if you remember McDonald’s last AI drive-thru experiment, you may also wonder whether your burger order could somehow turn into a bag full of surprise McNuggets.

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WOULD YOU EAT AT A RESTAURANT RUN BY AI? 

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McDonald’s is testing an AI drive-thru system called ArchIQ at five U.S. restaurants. (Kurt “CyberGuy” Knutsson)

 

What is McDonald’s AI drive-thru?

ArchIQ is McDonald’s new AI system for restaurants. It can take drive-thru orders and also help with operations behind the scenes.

In a post on X, McFranchisee, an anonymous McDonald’s franchisee account, said the system is currently in five test stores and has processed more than one million transactions. The account also said about 90% of orders were completed without a human stepping in. That number sounds promising. Still, McDonald’s has not confirmed a nationwide launch date. For now, this remains a limited test.

The system also appears to connect with a bigger McDonald’s plan called “McDonald’s > NEXT.” CEO Chris Kempczinski described the strategy as a way to bring in more customers and improve restaurant productivity. The plan also includes menu changes, restaurant redesigns, technology upgrades and more focus on hospitality.

 

Why McDonald’s is testing AI ordering

Drive-thrus can get chaotic fast. Someone changes an order after the total appears. A child calls out from the back seat. Road noise makes the speaker hard to hear. Then the driver remembers the extra sauce after everything has already gone through. That is the type of pressure McDonald’s wants AI to handle.

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If ArchIQ works well, it could help restaurants move cars through the line faster. It may also reduce mistakes during busy hours. Workers could then focus more on preparing food, handling payments and helping customers who need a real person.

ArchIQ also appears to have a management role. In the same X post, McFranchisee described Archy as a tool that could alert managers to bottlenecks or other issues before they slow down operations. 

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The AI assistant, nicknamed Archy, can take drive-thru orders and may also help managers spot restaurant slowdowns. (McFranchisee)

 

McDonald’s tried AI drive-thru ordering before

This new test follows McDonald’s earlier AI drive-thru experiment with IBM. That program involved more than 100 restaurants. McDonald’s ended the test in 2024 after customers complained about order accuracy. Some mistakes also went viral, creating an embarrassing moment for McDonald’s and raising questions about whether the technology was ready for the drive-thru. Customers reported wrong items, strange quantities and other order mix-ups. That history is why this new test will get extra attention.

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This time, McDonald’s is working with Google technology. McFranchisee also claimed every McDonald’s in the U.S. is getting Google Edge Cloud hardware in anticipation of the rollout. McDonald’s seems to believe the newer system can perform better than the last one. The real test will come when regular customers use it during real drive-thru rushes.

 

How McDonald’s AI drive-thru could help customers

If McDonald’s gets this right, the most obvious benefit is speed. An AI ordering system does not get tired during a long shift. It may also help more customers order in the language they prefer. That could make a busy drive-thru feel less frustrating, especially during breakfast or late-night hours.

The system may also ask clearer follow-up questions and catch missing details before the order reaches the kitchen. That would be a win for customers who want to get in, get their food and get on with the day.

 

The biggest problem with AI drive-thru orders

The biggest concern is accuracy. AI can still misunderstand people. That gets frustrating fast when you are trying to grab lunch between errands or get your kids fed from the back seat. A wrong order wastes time. It also puts workers in the position of fixing a mistake the machine made.

There is also the customer service side. Some people like hearing a real person at the speaker. Others may find an AI voice cold or annoying, especially if the system gets confused.

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Then there is the privacy question. If an AI system takes your order, customers may wonder what gets collected, how long it is kept and who can access it. McDonald’s has not publicly explained those specifics for this current ArchIQ test.

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A drive-thru menu board stands outside a McDonald’s restaurant in Hercules, Calif., on Oct. 23, 2024, amid an E. coli outbreak linked to onions in Quarter Pounder sandwiches that has sickened dozens and killed one person across the U.S. (David Paul Morris/Bloomberg via Getty Images)

 

How to avoid AI drive-thru mistakes

Before you leave the drive-thru, take a moment to check the order screen. Make sure the items match what you said. Listen when the system repeats your order. Keep your receipt until you confirm the food is right.

Also, avoid sharing extra personal details at the speaker box. Your order should only require your food choices and payment.

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If the AI gets confused, ask for a crew member. You do not need to keep going back and forth with a machine over fries.

 

What this means for you

For now, you probably will not notice a change at your local McDonald’s. The ArchIQ test appears limited to five U.S. restaurants, and the company has not said when it could expand.

Still, this gives customers a preview of where fast food may be heading. AI could soon play a bigger role in how restaurants take orders and manage the kitchen. That may speed up the line, though it could also make the experience feel less personal.

 

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Kurt’s key takeaways

McDonald’s clearly wants AI to play a bigger role in its restaurants. From a business point of view, the idea makes sense. Shorter drive-thru lines could help franchisees and customers. Better restaurant data could also help managers fix problems faster. But I still want the human backup. Food orders can be messy because people are messy. We change our minds. We talk over each other. We forget the extra ketchup until the last second. AI may handle much of that one day. For now, I would treat it like any busy drive-thru interaction. Speak clearly. Check the order. Do not pull away until you know your food is right.

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Would you trust an AI voice to take your McDonald’s order, or do you still want a real person on the other end of the speaker? Let us know by writing to us at Cyberguy.com

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