Los Angeles, Ca
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Los Angeles, Ca
‘It was humiliating’: Woman said she was removed from L.A. flight over medical condition
A woman said she was humiliated after trying to board a flight from Los Angeles but was prevented from doing so due to a rare skin condition.
Brianna Solari, a nurse from Sacramento, had flown to L.A. to undergo a specialized surgery for tumors caused by a genetic condition called neurofibromatosis.
The condition causes non-cancerous tumors to grow all over the skin and nervous system.
“I’m aware of how I look with all of these scabs on me,” Solari said of her appearance. “I know it’s unpleasant. I suffer from a genetic illness and I got surgery to improve my appearance and self-esteem.”
On her return flight home on Aug. 1, Solari headed to the Hollywood Burbank Airport and made sure to cover up with a facemask and headband. She had a ticket for a Southwest Airlines flight.
As Solari boarded the plane and sat down, she was suddenly approached by an airline crewmember who asked her to leave.
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Brianna Solari is seen in a personal photo. -
Brianna Solari is seen in a personal photo. -
The Hollywood Burbank Airport in Burbank California. (KTLA) -
A Southwest Airlines jetliner waits on a runway for departure from Denver International Airport Friday, Sept. 1, 2023. (AP Photo/David Zalubowski, File) -
Brianna Solari is seen in a personal photo. -
View of the Hollywood Burbank Airport, formally the Bob Hope Airport on September 16, 2020 in Burbank, California. (Photo by AaronP/Bauer-Griffin/GC Images)
“He said there were some concerns about whether or not I had any kind of communicable disease,” Solari said. “He mentioned chickenpox specifically.”
She was taken back to the boarding gate where she explained about her rare medical condition.
“Essentially, I lack a protein which is a tumor suppressor and that causes tumors to grow under and on the skin, along nerves,” she said.
Solari told airline employees she had just received surgery and her condition was not contagious. She offered to show the discharge paperwork from the hospital. However, Solari said she was denied.
“He said, ‘No, we can’t see that,’ and then he got on the telephone with somebody I don’t know,” she recalled.
She was told she wouldn’t be allowed to reboard until she was examined by emergency medical services at the airport.
“They were on the phone with the physician who oversees EMS services that contract with the airport,” Solari said. When she asked to speak with that doctor, she was also denied.
Solari called her own doctor’s office and asked them to email a letter of medical clearance which she eventually received.
“I had to give my phone to the employees and they read the [clearance] letter to the [airport] physician,” she recalled. “Then they said, ‘Oh well, okay, she can go.’”
After the frustrating ordeal, Solari said she waited five hours to be placed on another flight.
“It was embarrassing,” she said. “It was humiliating. It’s absolutely shameful what they did. This is no way to treat somebody.”
According to federal regulations, passengers with a medical condition cannot be denied air travel unless their condition can be determined to pose a direct threat.
Southwest Airlines released a statement on the incident saying:
“We are disheartened to learn of the Customer’s experience flying with us and extend our deepest apologies for the inconvenience. Even though our Team ultimately received clearance for the Customer to travel, we weren’t able to do so in time for the flight’s departure. We rebooked her on a later flight, offered a travel voucher for a future flight along with a meal voucher, and we’re following up with her directly to discuss the situation.”
Solari hopes her story will serve as a learning lesson for better treatment of passengers with medical conditions.
Following the humiliating ordeal, she said she would never fly with Southwest Airlines again.
“Believe it when people say, ‘I had surgery,’” Solari said. “I shouldn’t have to discuss this with airline employees who are not medical professionals.”
One person was killed and another was hospitalized after a shooter opened fire in Boyle Heights Saturday.
Los Angeles police responded to reports of a shooting near Wabash and Evergreen Avenues at around 3:20 p.m.
Arriving officers found two victims at the scene — both described as men in their 20s.
One victim was pronounced dead at the scene while the second victim was rushed to a local hospital in unknown condition.
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A shooting in Boyle Heights left one person dead and another hospitalized on August 3, 2024. (Citizen) -
A shooting in Boyle Heights left one person dead and another hospitalized on August 3, 2024. (Citizen) -
A shooting in Boyle Heights left one person dead and another hospitalized on August 3, 2024. (Citizen) -
A shooting in Boyle Heights left one person dead and another hospitalized on August 3, 2024. (Citizen)
The shooter had fled the area before police could arrive.
Photos from the scene showed a large portion of the street was cordoned off by police tape as law enforcement surrounded the area.
The motive behind the deadly shooting remains under investigation. The victims’ identities were not released.
Anyone with information on the case can call LAPD at 1-877-527-3247.
A quickly spreading fire in the City of Murrieta has triggered urgent evacuation orders and multiple structures have burned, according to the city’s police department.
Murrieta PD first reported the fire on its X account at 2:05 p.m. The blaze, initially called a brush fire, was reported alongside I-215 between Los Alamos and Clinton Keith Roads.
Minutes later, authorities closed the northbound lanes of the 215 between those roads.
At the same time, urgent evacuation orders were issued in a residential area near Los Alamos Road and Los Alamos Hills Sports Park.
The amount of evacuated residents was not immediately clear.
Police said multiple structure fires were reported along Whitewood Road.
As of 3 p.m., no injuries were reported.
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