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DC Council to review 911 call center failures in Fall oversight hearings

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DC Council to review 911 call center failures in Fall oversight hearings


The D.C. Council will take a closer look at the District’s 911 call center this fall, FOX 5 has learned.

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The move follows several high-profile incidents in recent years involving delayed responses, incorrect addresses, and misclassification of urgent calls.

Brooke Pinto is the Council’s Chair for Public Safety.  She announced Monday that she’d have oversight hearings in the fall, and introduce legislation aimed at creating more transparency for the Office of Unified Communications, or OUC.

The hearings will center on “operational failures,” transparency, performance, technology, and coordination within the D.C. Government. 

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There will also be unannounced visits to the call center.

“I think one of the most important things to keep in mind is how important oversight is to this. Solutions aren’t always built into a new law or a new idea. It also requires daily follow-up and oversight and making sure the agency is holding up their end of the bargain and following the law as implemented and intended,” Pinto said.

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As for the proposed legislation, Pinto wants required releases of after-action reports when there’s reason to believe an error leads to serious injury or death. 

It will also call for the release of relevant records from dispatch, along with transcripts and even 911 calls.

Over the last few years, FOX 5 has profiled stories of families who feel a better emergency response might have saved their loved ones.

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David Griffin had a mental health crisis and jumped into the Washington Channel in March 2022 and drowned.

Multiple 911 calls were made before he jumped, but the call was characterized as an overdose instead of a Priority 1 emergency, according to a lawsuit filed by the family against the District.

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Aujah Griffin is his daughter who’s been advocating for changes and improvements to OUC since her father died but has been frustrated by the lack of progress.

She said she hopes this time is different.

“These types of things, when you see other people advocate, especially for the same things that you’re advocating for, it makes a world of difference. But, um, I’ll believe it when I see it, that’s sort of where I am at this point. I haven’t seen anything that sticks. I don’t want to get my hopes up too high,” Griffin said.

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Regarding Griffin’s death, an OUC spokesperson told WTOP, which prompted a review, and there was room to improve the response.

The lawsuit is still pending.

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For its part, in response to another death, OUC said last month they’re continuing to work on improving technology, bringing in more staffing, and improving the agency which they said is staffed with good, hardworking people.

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In a statement to FOX 5 Monday, OUC said it’s committed to transparency and improving emergency communications in the District.

“OUC is committed to transparency about how we critically evaluate performance to understand root causes, integrate best practices, and quickly implement changes in order to continuously improve 911 service for the District of Columbia,” the statement reads.



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Washington, D.C

Pleasant, spring-like weekend for Virginia, Maryland, DC ahead of active start to March

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Pleasant, spring-like weekend for Virginia, Maryland, DC ahead of active start to March


After one of the coldest winters in years, the DMV is ending the month of February, and meteorological winter, with a nice spring preview.

Temperatures will reach the low 60s area-wide Saturday afternoon under mostly sunny skies. A real treat for the final day of February, enjoy!

Sunday will bring a few changes as an active weather pattern begins to bring in March.

Weekend forecast

A cold front will slowly move through the area and be mostly starved of moisture. There is a chance at a spotty shower or two, but most stay dry under mostly cloudy skies.

Temperatures will drop throughout the day as the front moves through with most afternoon temperatures in the 50s falling to the 30s by nightfall.

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European model forecast rainfall totals

European model forecast rainfall totals

This front will stall just to the south and be a focal point for several days of active weather next week around the DMV.

A wintry mix looks likely Monday with temperatures near freezing with little to no wintry precipitation accumulation, but a different story as that will then switch to all rain chances Tuesday through about Friday.

Forecast snowfall trend{p}{/p}
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Stay tuned to the First Alert Weather team as they continue to monitor forecast trends heading into next week.

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DC celebrates boost in college grant program for students – WTOP News

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DC celebrates boost in college grant program for students – WTOP News


The expanded funding aims to make college more affordable for thousands of D.C. students, continuing a program that has already helped nearly 40,000 graduates pursue degrees nationwide.

D.C. Mayor Muriel Bowser went back to school on Thursday. She headed to the gym at Coolidge High School in Northwest to make an announcement that could make college more affordable for eligible D.C. high school students.

Standing at the podium in front of a vibrant mural in the gymnasium, Bowser told the students, “A few weeks ago we got some good news from the United States Congress!”

“Even they can get it right sometimes!” she added.

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The news from Capitol Hill was that funding for the 25-year-old D.C. Tuition Assistance Grant program, or DCTAG, has been increased, something Bowser said she’s been working toward for 10 years.

Starting in the 2026-27 academic year, the maximum annual award for students who apply and qualify for the grants will go from $10,000 a year to as much as $15,000, and the overall cap increases from $50,000 to $75,000.

“These are real dollars guys, a real $15,000!” Bowser told the students. “This year alone, 4,500 students were approved for DCTAG, and that’s the highest number that we’ve had in the last five years.”

Since DCTAG was established, Bowser said nearly 40,000 D.C. high school students were serviced through the program, attaining degrees at more than 400 colleges across the country.

Among those who benefited from the DCTAG program was Arturo Evans, a local business owner who grew up in Ward 7 and graduated from D.C.’s Cesar Chavez Public Charter School.

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Speaking to the Coolidge students, Evans explained that as a high school student, he didn’t know if his dreams would ever come true.

“Do your homework, go to class, be on time, listen to your teachers,” he said. “Do not let your current situation determine who you can be tomorrow.”

Evans said without the grant money available in the DCTAG program his college prospects would have been “very limited.”

“I probably would have stayed local, probably would have had to go to a community college,” he said.

But he told WTOP, since he applied for and received grant money through the program, “TAG was able to pave the way for me to go ahead and achieve my dreams and go to my dream school,” at the University of Nevada, Las Vegas.

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While he was at UNLV, Evans said his mother’s illness meant he had to return to the District to help care for her. But thanks to help from his DCTAG adviser, he was able to complete his degree before becoming the CEO of his own D.C.-based business.

Among the Coolidge students attending the event was senior Victoria Evans (no relation to the speaker Arturo Evans), who also was in the DCTAG program and serves as the Command Sergeant Major of the Coolidge Junior Army ROTC.

Victoria Evans said she hopes to study medicine, and explained, “I found out about DCTAG through my school counselors and my college and career coordinators.”

Asked about the application process, she said, “It’s not hard at all. I would definitely say go and get the money they’re providing.”

D.C. Del. Eleanor Holmes Norton pushed to establish the funding when she introduced the D.C. College Access Act, which passed Congress in 1999. It was designed to address the fact that, since D.C. doesn’t have a state university system, D.C. students had limited access to in-state tuition at public colleges and universities.

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Six months into federal surge, questions persist over MPD’s level of involvement

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Six months into federal surge, questions persist over MPD’s level of involvement


More than six months into the federal law enforcement surge in the District, questions remain about how the Metropolitan Police Department’s level of involvement in joint operations and what information the department tracks to ensure accountability.

Councilmember Brooke Pinto (D – Ward 2), chairwoman of the Committee on the Judiciary and Public Safety, held an oversight hearing of three public safety agencies on Wednesday, including MPD.

The bulk of the 10.5-hour meeting focused on testimony from concerned residents and Interim Chief Jeffery Carroll about the police department.

“Interim Chief Carroll’s testimony provided a clearer sense of how the federal surge of officers is managed overall; however, many questions still remain regarding the ongoing investigations into the three federal agency involved shootings and how and where deployment decisions are being made and which agencies are handling arrests,” Pinto said in a statement to 7News.

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At the same time, more residents are raising alarms about federal agencies responding to 911 calls. Carroll said it is not new for agencies such as the U.S. Park Police and the U.S. Secret Service to respond to those calls, but residents are concerned that other agencies are reportedly starting to show up as well.

SEE ALSO | DC Council committee holds oversight hearing on MPD

“When we say law enforcement in DC in 2026, who are we talking about, who’s there, what are they doing, what limits and regulations and oversight are they beholden to, and what recourse do residents have?” Bethany Young, director of policy at DC Justice Lab, told 7News.

“If you call 911, MPD is showing up,” Carroll testified Wednesday. “Can other agencies hear those calls that have those radio channels? Absolutely, they can. But MPD is being dispatched a call and MPD is responding.”

“You see now the uneasiness of some people calling for help,” Councilmember Christina Henderson (I – At-Large), responded to Carroll. “No, I definitely understand,” Carroll replied. “I’m not saying it’s a situation that we want to be in or where we want to be, but I want to make sure that we’re transparent and clear on what the state is right now. That’s what the state is.”

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Requests for comment were sent to the D.C. U.S. Attorney’s Office and the mayor’s office about Carroll’s testimony. The mayor did not make herself available for questions at a public event on Thursday.



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