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Virginia's top nursing home advocate sees 'troubling trend' in industry: 'We need to do better'

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Virginia's top nursing home advocate sees 'troubling trend' in industry: 'We need to do better'


RICHMOND, Va. — Virginia’s top advocate for people living in nursing homes and assisted living is speaking out after several CBS 6 investigations alleging abuse, neglect, and a lack of basic care in some skilled nursing facilities in the area.

“It’s a conversation long overdue, and it’s a problem too long kept under wraps,” said Joani Latimer, Virginia’s Long Term Care Ombudsman at the Department of Aging and Rehabilitation (DARS). “We need to do better, we have some serious issues.”

Latimer oversees 33 long-term care ombudsmen located all over the state.

Half of them work part-time.

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Residents and their families can reach out to the ombudsmen for help overcoming problems and concerns.

The ombudsmen visit the facilities and try to talk through solutions, but they do not have any enforcement powers, as in, they cannot force a facility to make a change.

Latimer estimated that the ombudsmen respond to about 1,000 facilities overall.

“It’s a really tall task,” Latimer said. “In an ideal world we could be at everyone’s bedside offering assistance as needed. Our ability to do that is limited.”

Latimer said the largest portion of the complaints the ombudsmen receive relate to basic care: things like having a diaper changed promptly, or being turned every two hours if they have a bed sore.

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“So, residents in these facilities, they are entitled to that care?” CBS 6 investigative reporter Melissa Hipolit asked Latimer.

“They are entitled to being turned every two hours if that is in their plan of care,” Latimer replied.

“They are entitled to having their diaper changed whenever they use the restroom?” Hipolit responded.

“Right, right, and these are all things that are reasonable expectations within the realm of clinical practice,” Latimer responded.

Do you have to accept that you are going to have to wait two hours for your diaper to be changed or longer?” Hipolit asked.

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“No absolutely not. I’ll say that, and I think sometimes folks in these situations, in LTC facilities, particularly in those that are just not doing what they need to be doing, which is not all of them, when that is the culture, I think people become convinced that their expectations are unreasonable,” Latimer responded.

At Colonial Heights Rehabilitation and Nursing Center, prosecutors allege a woman was left in her bed for days in her urine and feces and was not turned to the point that her wounds caused sepsis, which killed her.

“Are there facilities that are providing this basic level of care so folks are not getting bed wounds, or if they do get bed wounds, they’re not worsening to a stage four? Can that be done? Is it possible?” Hipolit asked Latimer.

“I think it is possible,” Latimer replied. “Yes, there may be a person who is more inclined because of their clinical condition to develop these skin integrity problems, but the main thing is there are some things that can be done to prevent that from occurring and so one of them, of course, is not letting someone lie in their own waste.”

Latimer said there are several options available to people to request help to improve a situation, and an investigation into concerns.

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  • She advises people to initially reach out to her office at elderrights.virginia.gov if they are not exactly sure where to go first.
  • However, if someone feels abuse or neglect may be going on, such as in a case of diapers not being changed or ulcers being developed, she recommends using the DARS Adult Protective Services portal to submit allegations of maltreatment.
  • Residents and families can also submit a complaint with the Virginia Department of Health’s Office of Licensure if they have concerns about the quality of care being provided at a particular facility.
  • If a resident or family member believes a facility or providers may be charging Medicaid for services that are not being provided, they can submit a report to the state Attorney General’s Medicaid Fraud Control Unit here.
  • Likewise, if they feel a facility or providers may be charging Medicare for services that are not being provided, they can submit a report here.
  • And, finally, when a resident or their family is concerned that a licensed provider, like a doctor or a nurse, may not be providing safe and competent care, they can file a complaint with the Virginia Department of Health Professions here.

A CBS 6 investigation found nursing homes are required by law to have a Medical Director to oversee the care being provided, but those doctors are not required to see patients.

We uncovered one Medical Director who oversees care at 31 different facilities.

Watch: Daughters concerned about amount of time doctors spend in nursing homes

Daughters concerned about amount of time doctors spend in nursing homes

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“It just seems kind of humanly impossible to be there, present to those care needs in an effective way if you have that many folks you are overseeing, so to speak,” Latimer said.

CBS 6 also previously reported that search warrants in Colonial Heights allege two nurses talked about stealing drugs from patients, and one of them described a resident using foul language.

Local News

What alleged texts between nurses at Colonial Heights nursing home reveal

Latimer said the public needs to band together to demand change.

“We have facilities that are doing it, can do it, and are showing that it can be done, that there can be a culture of caring that permeates all aspects of that operation, but I think we have seen a troubling trend in something other than that in many facilities, whether it has to do with ownership patterns, the changes in the workforce, whatever it is it is really disheartening,” Latimer said.

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Virginia Sports Hall of Fame announces Class of 2026

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Virginia Sports Hall of Fame announces Class of 2026


HENRICO, Va. (WWBT) – The Virginia Sports Hall of Fame announced its Class of 2026 on Wednesday.

This year’s group of athletes, coaches, administrators, and contributors whose influence spans generations, levels of competitions across the state. This includes one man from Richmond, who has also been named the 2026 Distinguished Virginian.

The Class of 2026 inductees are as follows:

  • Bobby Ukrop (Richmond): Robert S. “Bobby” Ukrop has been named the “2026 Distinguished Virginian” presented to an individual with a sports background who is a distinguished citizen of the Commonwealth based on outstanding life accomplishment”. A former basketball player at the University of Richmond, Ukrop has been a transformative community leader, leading initiatives throughout Central Virginia including the founding of Richmond Sports Backers, construction of the Diamond baseball stadium, efforts to “Drown-proof Virginia” learn to swim initiative.
  • Grant Hill (Reston): ACC Player of the Year; two-time consensus All American; two-time NCAA Champion; one of the ACC’s 50 Greatest Players; 19-year NBA career – 17,137 points -7-time NBA All-Star- 3-time NBA Sportsmanship Award; Olympic Gold Medalist; member of the College and Naismith Memorial Basketball Halls of Fame. National broadcaster for both NCAA and NBA games. Co-owner of the Atlanta Hawks (NBA) Orlando City SC (MLS), Orlando Pride (NWSL) and the Baltimore Orioles (MLB).
  • Marcellus “Boo” Williams (Hampton): Widely regarded as one of the most successful and influential youth basketball coaches in the nation, Williams has helped shape the careers of countless young men’s and women’s players. Walt Disney Wide World of Sports named Williams its 2001 Volunteer of the Year; The Naismith Memorial Basketball Hall of Fame presented him with its 2013 Human Spirit Award. Williams currently operates his youth basketball programs from the 135,000 sq. ft. Boo Williams Sportsplex in Hampton.
  • Michael Vick (Newport News): The former Virginia Tech standout and NFL quarterback, Vick became one of the most dynamic players of his generation. At Virginia Tech, Vick led the Hokies to the 1999 National Championship game and was a 1st team All-American and a member of the College Football Hall of Fame. The #1 overall pick in the 2001 NFL draft, Vick played in the NFL for 13 seasons, earning 4 Pro Bowl selections and the 2010 NFL Comeback Player of the Year. After his retirement, Vick was a commentator for Fox NFL Sunday. He is currently the head coach of the Norfolk State University Spartans.
  • Wally Walker (Charlottesville): Often credited with starting the prominence of UVA basketball, Walker led the Cavaliers to their first NCAA tournament berth in 1976 when he was the MVP of the ACC Tournament. Walker was the #5 overall pick of the 1976 NBA draft and played for 8 NBA seasons winning two NBA Championships. Following his playing career, Walker moved to the front office, to become the President of Seattle SuperSonics.
  • Kristi Toliver (Harrisonburg): One of the most accomplished basketball players in Virginia history. Toliver was the 2009 ACC Player of the Year, a 2-time All-American, NCAA National Champion, 1st round WNBA selection, 2-time WNBA Champion and a 3-time WNBA AllStar. Toliver is currently the associate head coach of the Phoenix Mercury in the WNBA.
  • Terry Driscoll (Williamsburg): A visionary leader in collegiate athletics, Driscoll served with distinction as the Director of Athletics at William & Mary for 22 years, during which the Tribe won 114 Conference Championships, had 118 teams with 100% graduation rates and oversaw a dramatic increase in funding for new facilities and the College’s endowment. A true “Scholar-Athlete” himself, Driscoll was an Athletic and Academic All-American, the #4 overall pick in the 1969 NBA draft, and a championship professional coach in Europe.
  • Roland Lazenby (Wytheville): A former reporter with the Roanoke Times, Lazenby is best known for his award-winning author of over 60 sports books that has vaulted him to the top of his profession. Widely regarded as an “expert or authority” on NBA basketball, several of his most prominent books are “go to” references on Michael Jordan and Kobe Bryant.
  • Tony Bennett: Former University of Virginia basketball coach, two-time Naismith Coach of the Year, and national championship coach as long stood among college basketball’s most respected leaders. Over an 18-season head coaching career, including stops at Washington State and the University of Virginia, he compiled a remarkable 433-and-169 overall record. He took over Virginia in 2009 and transformed the Cavaliers into a powerhouse, amassing a 364- 136 record while becoming the programs all-time wins leader. His crowning achievement came in 2019, when his team captured the NCAA national championship- a milestone that delivered Virginia its first ever national title in men’s basketball. Under Bennett’s stewardship, Virginia won six regular season conference titles, two conference championships, and made 10 NCAA Tournament appearances.

The 53rd induction events are set for Saturday, April 25, 2026, at the Hilton Richmond Hotel and Spa/Short Pump.

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Feds want graduate nursing programs to reduce costs. This Virginia nurse worries changes will increase debt.

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Feds want graduate nursing programs to reduce costs. This Virginia nurse worries changes will increase debt.


RICHMOND, Va. — University of Virginia graduate nursing student Nelly Sekyere worries that proposed federal loan cuts could prevent future students like herself from pursuing advanced nursing degrees that are helpful in filling shortages in underserved communities.

Sekyere’s parents moved to the United States from Ghana to pursue the American Dream. They worked hourly wage jobs to support their two kids and ultimately became licensed practical nurses, but they never had much money.

Nelly Sekyere

“My dad’s credit score was to the point where it was just awful. He had to file for bankruptcy. He was in so much debt,” Sekyere said.

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Still, their children had big dreams and understood the value of hard work. Sekyere, who currently works as a nurse for a local health department, is now a student at UVA pursuing her doctorate to become a family nurse practitioner and to teach others who want to be nurses.

“I do plan to work in underserved communities and rural regions because that is something I am used to, and I feel that is where my expertise are needed the most,” Sekyere said.

She is able to pursue the doctorate because she qualifies for $200,000 in federal graduate degree loans. She said that without the loans, she couldn’t afford the degree.

“I would not. I physically could not afford it,” Sekyere said.

But future nursing graduate students like her may not be able to access as much federal loan money under graduate loan program changes within the One Big Beautiful Bill. Those changes would mean students enrolling in post-baccalaureate nursing programs would be eligible for half the amount of money in federal graduate loans they are currently allowed to take out.

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Currently, they can take out $200,000 in federal graduate loans. That number would drop to $100,000 if the changes take effect.

“This impacts those that are pursuing a master’s in nursing, a doctorate of nursing practice or a PhD in nursing,” said Cindy Rubenstein, Director of Nursing and a professor at Randolph Macon College. “Those graduate programs actually prepare nurses to be advanced practice nurses whether that is a Nurse Practioner in primary care, midwives specialists, and also as educators and nurse scientists.”

On its website, the U.S. Department of Education states “95% of nursing students borrow below the annual loan limit and are therefore not affected by the new caps. Further, placing a cap on loans will push the remaining graduate nursing programs to reduce costs, ensuring that nurses will not be saddled with unmanageable student loan debt.”

Rubenstein said she understands the administration’s desire to control tuition costs and limit borrowing amounts. But she says the reality is that the proposal does not take into account the cost of key professional programs that we have shortages in.

“Health care training at the graduate level is more expensive than other training programs and other graduate degrees and that is because of the requirements for clinical practice,” Rubenstein said.

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Both Rubenstein and Sekyere worry that reducing the amount of federal loan money a person can take out to pursue those higher nursing degrees will stop people from entering the programs because they either don’t qualify for a private loan or the interest rate is too high.

“I likely foresee in the future that graduate students are going to get themselves into private loan debt and with these programs there is no student loan forgiveness, there is no leniency, there is no income driven plans for you to be able to pay that back,” Sekyere said.

The federal loan changes are slated to take effect July 1 of next year. The Education Department is still working to define exactly which professional programs will no longer be eligible for the higher loan amounts and may make changes based on public comments.

CBS 6 asked Congressman Rob Wittman (R-1st District), who voted for the One Big Beautiful Bill, about the changes to the graduate nursing loans, and he sent us the following statement:

“Our healthcare professionals, especially our nurses, work tirelessly to serve our communities and ensuring pathways to training and education is essential. This proposed rule from the Department of Education has not yet been finalized, and there will be another opportunity for public comment. I will continue to monitor this situation as it develops and I remain committed to addressing the affordability of higher education.”

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This story was initially reported by a journalist and has been converted to this platform with the assistance of AI. Our editorial team verifies all reporting on all platforms for fairness and accuracy. To learn more about how we use AI in our newsroom, click here.





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Veteran environmental legislator David Bulova selected as Virginia’s next resources secretary

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Veteran environmental legislator David Bulova selected as Virginia’s next resources secretary


Gov.-elect Abigail Spanberger moved Thursday to elevate one of the General Assembly’s most seasoned environmental lawmakers, selecting Del. David Bulova, D-Fairfax, to lead Virginia’s natural and historic resources portfolio when she takes office next month.Spanberger said Bulova’s decades in environmental planning and his legislative work on water quality, Chesapeake Bay cleanup and conservation policy make him well suited to steer the administration’s efforts on climate resilience, preservation and land stewardship. In announcing the choice, she framed the appointment as central to her agenda.



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