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Florida families say school voucher reimbursements worse than ever

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Florida families say school voucher reimbursements worse than ever


Barbara Beasley wanted nothing more than to see her role advocating on behalf of voucher-receiving families disappear this fall.

Many of them struggled last year to get repaid for the items and services they bought for their children’s homeschool education. Lawmakers intervened after hearing the complaints, implementing timelines for reimbursements and requiring the creation of updated purchasing guidelines for families and agencies to follow.

More than two months into the new voucher funding cycle, which began July 1, Beasley said the situation has worsened. Her online group of families seeking support and assistance had doubled to nearly 11,000 participants.

“The Legislature did a great job in giving families these choices,” the Longwood mom said. “But the devil is in the details.”

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While families are criticizing Step Up for Students, which manages the bulk of the state’s vouchers, and the smaller AAA Scholarship Foundation, Step Up officials say they’ve been working to improve service during the state’s massive expansion project. The group anticipates more than 2 million reimbursement requests this year, up from 1.2 million last year, and said it has implemented review criteria to ensure many of the expenses are educationally appropriate.

“We have heard our families’ frustrations and are continuing to simplify our processes, increase the speed of payments, and resolve issues quickly and efficiently,” CEO Gretchen Schoenhaar said via email.

The group said just over 2% reimbursement requests for students had exceeded the 60-day deadline, with a similar amount of requests on hold. Last year, 13.6% of reimbursements were denied.

Chat rooms are filled with parents telling stories of how they submit claims based on what they understand from the guides, only to be denied for reasons they don’t understand. When they contact the help center for Step Up for Students, which manages all but a handful of the vouchers, they get placed on hold for hours before receiving what they say is confusing and sometimes contradictory advice.

Then the 60-day timeline lawmakers created to improve the repayment is reset, and they’re sent to the back of the growing line of requests.

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“Just be patient. That’s what they always say,” said Christin Carlisle, who leads another online group of voucher parents.

But some families are going months without reimbursements, Carlisle said, making it difficult to impossible for many to continue the services and programs they’ve selected for their children. Many service providers have stopped taking payments directly from the voucher funding groups after last year’s troubles, which forced several to take personal loans to make ends meet, she added.

Compounding the situation, the rules keep shifting, she said. For example, she noted that in late August Step Up for Students announced it would not reimburse families for items shipped to addresses other than the one on record for the voucher recipient. That negatively impacts families that use Amazon lock boxes, live in rural areas without delivery, or travel for medical services, among others.

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Making it worse, Carlisle said, families learned of the change through denied claims, not through information sent out alerting them of new rules. That has put the burden more heavily on families, she said.

“It’s not an uncommon problem right now,” said Carlisle, an Orlando mom with two children who get vouchers. “It’s very sad, and it’s very frustrating.”

Ashley Pitter of St. Augustine, whose 10-year-old daughter with autism has received a voucher for three years, said she’s encountered several problems with the system including being unable to submit claims at all for a while. Last year, she said, it took five months for her to get reimbursed $1,000 she had paid for her daughter’s therapies.

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This year, it’s “new drama,” she said.

The family submitted claims for monthly internet service, an allowable expense at a student’s home address. Step Up for Students challenged the expense, she said, contending it was a duplicate request. It took four resubmissions to get the issue cleared up.

Pitter said she’s become a “squeaky wheel” to get answers and resolutions. She said that’s not easy for many families to do, especially when they’re already busy fighting for services for their children.

“There are a lot of moms who are in my position who are tired of fighting,” she said.

State Rep. Anna Eskamani, an Orlando Democrat, is no fan of school vouchers. But she’s been fielding calls from parents inside her district and outside, seeking help with voucher reimbursements.

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“Every (legislative) staff is going through this,” Eskamani said. “These are not isolated cases. This is a systemic problem. Families are suffering.”

Republican leaders said last spring they would be watching the system closely to determine whether added changes are needed.

Beasley said she has offered several ideas, such as an in-house call center comprised of trained participating parents to process the claims more intelligently and helpfully. She also proposed separating out the handling of vouchers for students with special needs, who lawmakers originally created the program for as a way to help them find more positive life outcomes.

“They could do so much better,” Beasley said.



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Florida Lottery Fantasy 5, Cash Pop results for April 19, 2026

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Florida Lottery Fantasy 5, Cash Pop results for April 19, 2026


The Florida Lottery offers several draw games for those hoping to win one of the available jackpots.

Here’s a look at the winning numbers for games played on Sunday, April 19, 2026.

Winning Fantasy 5 numbers from April 19 drawing

Midday: 06-09-19-34-35

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Evening: 08-09-12-25-31

Check Fantasy 5 payouts and previous drawings here.

Winning Cash Pop numbers from April 19 drawing

Morning: 03

Matinee: 08

Afternoon: 04

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Evening: 01

Late Night: 07

Check Cash Pop payouts and previous drawings here.

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Powerball, Mega Millions jackpots: What to know in case you win

Here’s what to know in case you win the Powerball or Mega Millions jackpot.

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Just the FAQs, USA TODAY

Winning Pick 2 numbers from April 19 drawing

Midday: 4-0, FB: 3

Evening: 0-6, FB: 6

Check Pick 2 payouts and previous drawings here.

Winning Pick 3 numbers from April 19 drawing

Midday: 2-9-1, FB: 3

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Evening: 3-7-0, FB: 6

Check Pick 3 payouts and previous drawings here.

Winning Pick 4 numbers from April 19 drawing

Midday: 9-7-8-0, FB: 3

Evening: 3-6-7-8, FB: 6

Check Pick 4 payouts and previous drawings here.

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Winning Pick 5 numbers from April 19 drawing

Midday: 3-9-3-5-1, FB: 3

Evening: 1-3-1-8-7, FB: 6

Check Pick 5 payouts and previous drawings here.

Where can you buy Florida Lottery tickets?

Tickets can be purchased in person at any authorized retailer throughout Florida, including gas stations, convenience stores and grocery stores. To find a retailer near you, go to Find Florida Lottery Retailers.

Feeling lucky? Explore the latest lottery news & results

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Are you a winner? Here’s how to claim your prize

  • Prizes of $599 or less: Claim at any authorized Florida Lottery retailer or Florida Lottery district office.
  • Prizes for $600 to $1 million: Must be claimed in person at any Florida Lottery district office for games that do not offer an annual payment option.
  • Prizes greater than $1 million and all prizes with an annual payment option: Must be claimed at Florida Lottery headquarters, except Mega Millions and Powerball prizes, which can be claimed at any Florida Lottery district office.

You also can claim your winnings by mail if the prize is $250,000 or less. Mail your ticket to the Florida Lottery with the required documentation.

Florida law requires public disclosure of winners

If you’re a winner, Florida law mandates the following information is public record:

  • Full name
  • City of residence
  • Game won
  • Date won
  • Amount won
  • Name and location of the retailer where the winning ticket was purchased.

When are the Florida Lottery drawings held?

  • Powerball: 10:59 p.m. Monday, Wednesday and Saturday.
  • Mega Millions: 11 p.m. Tuesday and Friday.
  • Florida Lotto: 11:15 p.m. Wednesday and Saturday.
  • Jackpot Triple Play: 11:15 p.m. Tuesday and Friday.
  • Fantasy 5: Daily at 1:05 p.m. and 11:15 p.m.
  • Cash Pop: Daily at 8:45 a.m., 11:45 a.m., 2:45 p.m., 6:45 p.m. and 11:45 p.m.
  • Pick 2, 3, 4, 5: Daily at 1:30 p.m. and 9:45 p.m.

This results page was generated automatically using information from TinBu and a template written and reviewed by a Florida digital producer. You can send feedback using this form.



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South Florida faith leaders call for Miami mental health center to finally open

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South Florida faith leaders call for Miami mental health center to finally open


On Monday, more than 800 faith leaders and community activists from across South Florida, crowded into the Corpus Christi Catholic Church in Miami to demand the Miami Dade County Commission move forward with opening the Miami Center for Mental Health and Recovery.

“Are we OK with being told to wait when lives are on the line?” said Quanda Dupree, of the St. Peters Missionary Baptist Church. “Or do we believe real accountability means keeping your word? Even when things aren’t guaranteed. We believe our communities deserve more than a delayed response. We deserve action.”

The center – which was promised to voters back in 2004 – would take mentally ill individuals out of the jail and move them into a place where they can receive comprehensive treatment and support. The county has spent more than $50 million renovating the building and two years ago, a pair of non-profit groups were selected to operate the facility while numerous local groups and agencies have pledged their support, including the Homeless Trust. Funding for the first two to three years of the center is already in place.

And yet, the center remains empty – not helping anyone.



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SNAP benefits will be changing in Florida starting Monday

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SNAP benefits will be changing in Florida starting Monday


New SNAP restrictions will start Monday in Florida.

What we know:

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These changes will ban the purchase of many sugary sodas, energy drinks, candy and ultra-processed, shelf-stable prepared desserts.

Hunger Free America, an advocacy group, is against these restrictions.

Joel Berg, the CEO, said some regulation is a good thing, but he wants to see it support access to healthy foods as a choice.

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“We do support mandates to mandate that healthier food is available in stores that do accept SNAP,” Berg said. “So, it makes a lot more sense to make it easier to get healthier food.”

Berg said these restrictions are unnecessary in achieving a healthier America.

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“We should make America healthier again by making healthy food more affordable, convenient and physically available,” Berg said. “We shouldn’t micromanage the eating patterns of adults to try to achieve that goal.”

The other side:

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This is part of the Make America Healthy Again initiative.

U.S. Secretary of Agriculture Brooke Rollins said, “Under the MAHA initiative, we are taking bold, historic steps to reverse the chronic disease epidemic that has taken root in this country for far too long.”

What they’re saying:

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Berg said that these changes, on top of cuts to the program nationwide, will increase hunger.

“It’s not that low-income Americans don’t want healthier food; it’s that they can’t afford healthier food,” Berg said.

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This coincides with the announcement that there will be cuts to WIC, the Special Supplemental Nutrition Program for Women, Infants and Children, which supplies food to mothers and young children.

“President Trump’s budget just announced that he’s proposing taking away fruits and vegetables from the WIC program for pregnant women and children under five,” Berg said. “So, they’re taking away healthier food.”

The WIC cuts would take away $1.4 billion in fruit and vegetable benefits from 5.4 million people.

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Big picture view:

The SNAP changes come as part of the MAHA movement and include more than 20 other states that will implement changes over the next two years.

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The Source:  Information in this story comes from WIC, SNAP and interviews done by Fox 13’s Danielle Zulkosky.

Hillsborough CountyHealth



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