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911 call center staffing shortage in Austin reflects nationwide trend

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911 call center staffing shortage in Austin reflects nationwide trend


A road takeover occasion that occurred earlier this month at a number of areas throughout Austin highlighted the continued staffing scarcity plaguing Austin’s 911 name heart.

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“I need to deal with the reported delays in 911 calls being answered Saturday night time,” mentioned APD Chief Joseph Chacon in a press convention following the Feb. 18 occasion. 

Some callers have been left on maintain as they watched automobiles doing donuts in the midst of intersections, fireworks going off and folks even catching hearth. A type of callers occurred to be Austin Metropolis Council member Alison Alter, who has been a longtime proponent of fixing the 911 system.

“We known as 911 and waited and waited…waited 28 minutes earlier than they responded,” mentioned Alter in an interview with FOX 7 Austin after the weekend’s occasions. “I actually assume we now have a possibility now with the brand new metropolis supervisor to assume exterior the field and put in place the options that ought to have been put in place a very long time in the past.”

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At a press convention the next week, Chief Chacon mentioned a higher-than-normal quantity of calls mixed with a lower-than-normal employees contributed to Saturday night time’s delays.

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Throughout a particular known as public security committee assembly on Tuesday, Feb. 28, Chief Chacon mentioned how the division is getting ready within the occasion an analogous state of affairs happens sooner or later.

“We have now been wanting on the concern of elevated name load coming in and the way we are able to have some automating that will help with that and be capable to probably divert folks away in the event that they’re calling about the identical factor that fifty different persons are calling about,” mentioned Chief Chacon. 

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In response to APD, on Saturday, Feb. 11, from 9 p.m. to 9:30 p.m., 65 calls have been fielded by 16 employees members on the emergency name heart. Throughout the identical time window, on Saturday, Feb. 18, 266 calls have been fielded by 12 employees members.

Nonetheless, the next Monday, Feb. 20, a Houston couple visiting Austin had an analogous ready expertise as most of the weekend callers.

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“[Marcus] did not consider I known as 911,” mentioned Michelle Arcos, co-owner with Marcus Villalobos of Villalobos Tree Service. “He was like, ‘You can’t be placed on maintain with 911,’ so he ended up calling too.”

The 2 had traveled to Austin for post-ice storm tree removing. The journey ended up costing them hundreds of {dollars} value of stolen instruments that have been taken in broad daylight from their North Austin lodge, together with seven chainsaws, two leaf blowers, and a tree climbing harness. 

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Their frustration was two-fold once they tried to report the incident to 911.

“I used to be on maintain for quarter-hour, and he was on maintain for like 15 to twenty minutes,” mentioned Arcos. “You aren’t getting placed on maintain for quarter-hour for 911 in Houston, they reply straight away, like inside 20 seconds.”

In response to numbers offered by APD, as of Feb. 23, there have been 68 vacancies on the 911 name heart. Under is a breakdown of the vacancies:

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911 Operators

  • Licensed Staffing:   104
  • Vacancies:                  46

Police Dispatchers

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  • Licensed Staffing:    75
  • Vacancies:                  17

Dispatcher Leads

  • Licensed Staffing:    13
  • Vacancies:                   3

Communications Supervisors

  • Licensed Staffing:    12
  • Vacancies:                   2

The Metropolis has been working to fill these sneakers by initiating pay raises final yr together with an extra stipend. 

Coaching has been modified so it could possibly “happen extra rapidly” and “job provides could be made earlier,” based on a January 2023 memo.

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The Metropolis additionally launched the “largest hiring marketing campaign” in Austin’s historical past this month to advertise hard-to-fill positions, together with 911 name heart employees.

“We have made strides and are getting extra candidates than at any time in current historical past, however it takes time to rent them and to coach them,” mentioned Chief Chacon in the course of the road takeover press convention. “What makes it extremely robust is that 911 name takers are mandated by state regulation to be TCOLE-licensed, in addition to to have the ability to go the entire background checks which might be wanted to have the ability to entry felony justice info.”

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Austin serves as a snapshot of a nationwide downside

This yr, the Nationwide Emergency Quantity Affiliation launched 4 PSAs for 911 name facilities to make use of to draw expertise. Anecdotally, the affiliation experiences seeing a 30% scarcity on common at 911 facilities throughout the nation.

Austin is barely above that 30% mark as of now.

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“We consider we’re being as inventive as we are able to to get as many people, together with not solely holding folks over from earlier shifts, hiring very closely on additional time, however I even have sworn employees that’s within the 911 name heart taking 911 calls proper now as a substitute of being out on the road,” mentioned Chief Chacon.

On the public security committee assembly on Feb. 28, Austin Metropolis Council member Mackenzie Kelly requested about bringing in members of different emergency departments, just like the Austin Hearth Division, to assist reply 911 calls. Chief Chacon mentioned that concept had beforehand been thought-about and dismissed, because of the additional coaching that will be wanted, together with low staffing in different first responder departments as nicely.

Austin Metropolis Council member José “Chito” Vela requested if the 911 name heart was dropping some employees to software program firms that supply higher pay and the chance to work remotely. Chief Chacon mentioned, anecdotally, that has been occurring.

“Not solely are we dropping our name takers however lots of our crime analysts are being employed by non-public firms,” mentioned Chief Chacon.

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Chief Chacon mentioned he presently has 100 call-taker candidates within the pipeline and 75 dispatcher candidates. There are a mixed 17 dispatchers and name takers presently being skilled to fill these positions.

In Might 2022, one North Texas metropolis obtained consideration for giving its emergency communications specialists, or 911 dispatchers, a 21.5% pay increase. 

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In response to the Grapevine Police Division, the upper pay “is a part of a brand new hiring technique to fight extreme staffing shortages and recruit essentially the most certified candidates.” The rise places beginning salaries at $52,208-$73,091. 





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Austin, TX

Austin rings in 2025 with celebration at Auditorium Shores

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Austin rings in 2025 with celebration at Auditorium Shores


Austin’s annual free New Year celebration has kicked off in Auditorium Shores.

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The city is ringing in 2025 with food trucks, a beer garden, musical performances, and a drone show, all leading up to a midnight fireworks show.

The city says the event takes months of planning.

“It’s really a great representation of what Austin’s about,” Stephanie Sanchez with the City of Austin said.

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Last year, approximately 20,000 people attended. This year could see similar numbers.

“It is a very, very long process, a lot of things go into budget and timing and availability,” Wesley Lucas with Visit Austin said.

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Many are looking forward to Third Eye Blind headlining.

“A lot of people are really excited about that, including myself as a millennial,” Sanchez said.

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“It’s going to be kind of a fun 90s early 2000s nostalgic night tonight,” Lucas said.

“There’s a lot I’m glad to leave behind, but I’m glad to start a new year,” attendee Brittany Rodriguez said.

Austinites have lots to look forward to in 2025.

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“Just trying to stay focused and get to my goals that I want to reach,” Rodriguez said. “I plan on getting a house.”

“Working on my mental health,” attendee Kwame Cavil said.

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As for what some Austinites want to leave behind in 2024, “mainly all the drama I’ve been in,” Cavil said. 

The Source: Information in this report comes from reporting by FOX 7 Austin’s Angela Shen and previous reporting by FOX 7 Austin.

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Austin, TX

Still Austin Tanager Cigar Blend Is One Of The Best Whiskeys Of 2024

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Still Austin Tanager Cigar Blend Is One Of The Best Whiskeys Of 2024


I drank a lot of whiskey this year, from American single malts and bourbons to Scotch, Irish, Japanese and others. With so many bottles currently on shelves and more being released each week, it’s become increasingly difficult to put out products that are genuinely new and innovative. Unique barrel finishes can get the job done, but the practice is so commonplace these days that it takes something truly special to move the needle. But making whiskey using an old technique traditionally enlisted for cognac? Now we’re talking.

Still Austin Whiskey Co., a grain-to-glass distillery in Austin, Texas, makes a solid lineup of bourbons and ryes. Led by Master Blender Nancy Fraley and Head Distiller John Screpel, the distillery released Tanager Cigar Blend Whiskey on December 6. It’s available onsite at the Austin distillery and in select markets across the country.

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Tanager Cigar Blend Whiskey begins with bourbons made from red, white and blue corn, plus a selection of rye and malted barley, which were all blended together and aged for about five years. That’s step one.

The second step called for a six-year-old high-rye bourbon that was blended with Texas water, cut down to a very low 25% ABV (50 proof), and aged in barrels for a minimum of one year. This method is known as petites eaux (“small waters” in French) and has been used in cognac and Armagnac production for centuries. According to the company, this process creates a rich and complex flavor profile, with more caramelized wood sugars and overall depth. To complete the whiskey, a portion of the petites eaux was incorporated into the base whiskey, and the final product was bottled at 53% ABV, or 106 proof.

The petites eaux method is a unique choice for whiskey, considering that whiskey is typically aged at full strength and then either bottled at full strength or cut with water right before bottling to reduce the proof and achieve the desired alcohol level.

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Tanager Cigar Blend Whiskey is also just unique for its name. Most cigar blends are characterized by deep barrel finishes, often via a fortified wine like sherry or port, or a spirit like rum or cognac. But Still Austin achieved this deep, complex flavor profile from its Texas-grown ingredients and petites eaux aging method.

Diving in, the whiskey is deep and dark on the nose, and I got lots of dried red and black fruits, berries, sweet tobacco, vanilla, cloves and ginger. The palate is intense, in a good way. I found more dark fruits and tobacco, plus a pleasant note of candied or honey-drizzled oranges, caramelized sugar and baking spices. You don’t have to drink this alongside a cigar, but it will certainly stand up to a stogie if you enjoy one.

Tanager Cigar Blend is Still Austin’s most luxurious and expensive whiskey to date, clocking in at $150. But the combination of unique production method, solid results and good-looking packaging makes it worth the splurge if you’re into American whiskeys or want to try a good example of Texas whiskey. It’s also here if you just need to buy someone a belated holiday gift.

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Austin, TX

New Year’s Eve 2025: Celebrations In Austin And Houston – Reform Austin

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New Year’s Eve 2025: Celebrations In Austin And Houston – Reform Austin


Still deciding where to ring in the new year? Don’t worry—we’ve got you covered with a list of some of the most exciting events in Austin and Houston, ranging from lively parties and concerts to family-friendly and sober celebrations.

Austin Events

Austin is known for its vibrant nightlife, and this year’s lineup has something for everyone.

Austin’s New Year
The city’s official celebration will light up Auditorium Shores starting at 7 p.m., culminating in a midnight fireworks display. Highlights include a performance by Third Eye Blind, food trucks, drink vendors, and other live acts. For more details, visit the city of Austin’s website.

The Capital Countdown at The Belmont
Ring in the New Year at The Belmont with three unique zones: a stylish indoor space, a heated courtyard, and a VIP rooftop deck. Dance to live DJs, including a Silent Disco with three different genres. On Tuesday, December 31, 2024, at 305 W 6th St, Austin, TX 78701. Tickets range from $65 to $1000.

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Bob Schneider’s Great Big Spectacular New Year’s Eve Party
Catch Bob Schneider at The Paramount Theatre for his annual NYE concert, joined by Austin’s William Harries Graham. Doors open at 8 p.m., with tickets starting at $35. Check the Paramount Theatre’s website for availability.

New Year’s Eve at Hotel Viata
Celebrate New Year’s Eve at Hotel Viata with up to 20% off your stay, plus a bottle of bubbly delivered to your room for a midnight toast. Enjoy live music at Laurel Restaurant & Bar from 5:00 pm to 10:00 pm. On Tuesday, December 31, 2024, at 320 S Capital of Texas Hwy, West Lake Hills, TX 78746. Prices vary.

Blue Year’s Eve
When Where What Austin is hosting its second “Blue Year’s Eve” at La Zona Rosa. The party, running from 9 p.m. to 2 a.m., features an open bar, DJs, free tattoos, and even a virtual blue square drop at midnight. Tickets are $110.

Cheer Up Charlies Dance Party
Celebrate with DJs, drag performances, and complimentary drinks at Cheer Up Charlies from 9 p.m. to 2 a.m. Tickets are $17.

For more events you can visit KXAN. 

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Houston Events

From family-friendly activities to lavish dinners, Houston has its own array of celebrations.

Light up the Lake at Margaritaville
Enjoy live music, fireworks, and dancing at Margaritaville Lake Resort in Montgomery starting at 8:30 p.m. Tickets are $49.95.

Hyatt Centric’s Groovy NYE Party
Celebrate 1960s London-style with an open bar, dinner, and live music at the Hyatt Centric in The Woodlands. Tickets are $225. Visit the website for more information.

Mixers and Elixirs at HMNS
Dance into 2025 at the Houston Museum of Natural Science with live music, DJs, and a champagne toast at midnight. Tickets range from $50–$120. Visit the website for more information.

Highnoon Countdown at The Woodlands Children’s Museum: Create hats and time capsules with multiple time slots available. Tickets are $10 for adults and $20 for kids. Visit the website for more information. 

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For more events you can visit Community Impact Newspaper. 





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