Atlanta, GA

Atlanta E-911 dealing with increase of non-emergency calls

Published

2 years ago

January 21, 2024

Atlanta E-911 dealing with increase of non-emergency calls

ATLANTA — Atlanta E-911 say they are dealing with an influx of non-emergency calls to the 911 Center. They say those calls are tying up resources to deal with real emergency calls.

They’re receiving calls like a homeowner asking for help to move pillows from one couch to another. Another call is someone asking for a score to the game.

Those are some of the most recent calls, that the Atlanta 911 Center told Channel 2′s Larry Spruill they’re receiving on a regular basis.

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The problem is these calls are not emergency calls.

“We have a large number of calls that should not be received in the E-911 Center,” Atlanta E-911 Director Desiree Arnold said.

Arnold said when they receive those calls into the 9-1-1 Center, it affects everything.

“We receive multiple calls of just regular requests, like can you assist me with finding my keys, things of that nature that tie our call center employees up and then we’re unable to get to other calls,” Arnold explained.

Channel 2 Action News has reported several times on 911 center wait times and delays.

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According to Atlanta E-911, in 2023 they answered more than 1.3 Million 911 calls. Those calls include both emergency and non-emergency calls. That’s over 3,700 calls per day.

Atlanta E-911 said roughly 60% of the calls that come into 911 are non-emergency.

“For a long period of time, people have been told to call 911 about everything. Anything that happens, just call 911, because we’re always here and we always answer the phone. There are so many other resources available now. There are so many things that you can google. If you want to know where your loved one is in jail, go to the jail website, you don’t have to call 911 for that. That’s where we are now, we’re trying to educate the public on when is the correct time to call 911,” Arnold said.

Inside the city of Atlanta city limits, Atlanta E-911 can receive text messages from citizens. Just text the numbers 9-1-1 as you would any other number.

Texting 911 is useful for things like:

Reporting non-emergencies that don’t require officers to meet with you. (i.e. illegal parking, noise ordinance violations)
Texting when a voice call would otherwise be unsafe. (i.e. hidden within your home during a burglary or domestic violence situation.
The capacity of the caller to speak, for any number of reasons is diminished.

The 911 center is also hiring.

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Atlanta, GA

Kenyan man sentenced after planning 9/11-style terrorist attack on Atlanta

Published

10 hours ago

December 22, 2025

Press Room

Kenyan man sentenced after planning 9/11-style terrorist attack on Atlanta

Metro Atlanta

Prosecutors say he had researched the Bank of America Plaza and Delta Air Lines jobs as part of alleged plot.

The Bank of America Plaza, seen behind the Georgia Tech campus in March 2024, was the target of a terrorist plot by Cholo Abdi Abdullah, who was sentenced to life in prison Monday. (Jason Getz/AJC 2024

A Kenyan man was sentenced to life in federal prison after plotting what federal prosecutors called a Sept. 11-style plane attack on Atlanta’s tallest building on behalf of a foreign terrorist organization.

Cholo Abdi Abdullah, 35, was found guilty by a New York City jury in November 2024 on all six counts of conspiracy to hijack a U.S. airliner and crash it into an Atlanta building. He was sentenced to life in prison by U.S. District Judge Analisa Torres on Monday.

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Jozsef Papp is a crime and public safety reporter for The Atlanta Journal-Constitution.

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Atlanta, GA

Atlanta featured the Kentucky fan base at its finest

Published

22 hours ago

December 22, 2025

Press Room

Atlanta featured the Kentucky fan base at its finest

Walking around the streets of downtown Atlanta around 11:00 a.m. on Saturday, it looked like a gathering for the largest Kentucky quarter-zip convention in the world. If Nashville brought out all the flannels, Atlanta provided a more Southern sophistication vibe. But no matter what they were wearing, Big Blue Nation was at its finest.

In Nashville against Gonzaga, fans booed when Kentucky didn’t play well. Many debates on how appropriate that was have taken place since, but the booing wasn’t a few inebriated jerks in the corner starting trouble with others joining in out of a mob mentality. The booing in Nashville was organic and flowed from all nooks of the arena. It was the manifestation of frustration from watching Kentucky players fumble around on the court in their souls and let it be known.

When Kentucky’s offense looked once again anemic against St. John’s, fans in Atlanta hung in there. The only booing was directed at the officials for perceived bad calls, not at the players’ inability to score. Kentucky’s effort helped play a part in that, as fans could tell guys were at least trying hard (unlike against Gonzaga). But you could tell the arena accepted this group’s limitations, especially without Jaland Lowe.

So when Lowe made his unbelievable return to the game after what everyone assumed was a season-ending reinjury of his shoulder, there was a palpable shift from fans willing their offensively challenged try-hards to scrape together some points, to maybe just maybe, thinking their team might actually be kind of good.

The stagnancy that plagued Kentucky in the first half evaporated into motion with drives and cuts that made Kentucky look crisp. When Jayden Quaintence made his debut and looked every bit of the future NBA lottery pick we hoped he would, fans cheered his every move. At its heart, Big Blue Nation is a group of ball-knowers, and the collective appreciation the fans had when Quaintence would make even a routine defensive post play showed just how much fans are still into this team.

The full-throated cheers in the second half made everyone forget the woes of the first half, and most of this season, honestly. It was the first time since the Purdue exhibition that Kentucky fans cheered not just because the ‘Cats were playing well, but because they started to believe in this team again.

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Atlanta, GA

Man shot at Atlanta airport, police say

Published

1 day ago

December 21, 2025

Press Room

ATLANTA, Ga. (Atlanta News First) — A man is injured after a shooting inside Hartsfield-Jackson Atlanta International Airport on Sunday, according to Atlanta Police.

The man is alert, conscious, breathing and was transported to the hospital for treatment, according to police.

No other injuries were reported.

Airport operations were not affected, according to police.

This is a developing story. Check back with Atlanta News First for updates.

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