PROVIDENCE, R.I. (WLNE) — Rhode Island officials sent a letter to the U.S. Department of Health and Human Services and U.S. Department of Agriculture on Tuesday for assistance to ensure residents are able to stay enrolled in essential services in response to the RIBridges cyberattack.

In the letter, U.S. Senators Jack Reed and Sheldon Whitehouse and U.S. Representatives Seth Magaziner and Gabe Amo asked the federal government to work with the state of Rhode Island to help residents stay enrolled in Medicaid, Supplemental Nutrition Assistance Program, and Temporary Assistance for Needy Families.

On Dec. 5, the RIBridges system was hacked by international ransomware group Brain Ciper, which put the personal data of about 500,000 Rhode Island residents at risk, according to officials.

In the letter, officials said RIBridges was shut down, and as a result Rhode Island residents must submit paper applications, rather than online applications, to enroll for their benefits.

Officials said this time period is when people apply to renew coverage, and ask for the government to “grant the state of Rhode Island any assistance and flexibility it requires within all application rules and regulations.”

In the letter, the Rhode Island’s Congressional delegation said:

Dear Secretaries Becerra and Vilsack:

In light of a major cyberattack, we write to urge your Departments to grant the State of Rhode Island flexibility and time to comply with administrative requirements related to its public benefits programs and to provide any additional support to ensure that eligible individuals do not lose access to needed benefits.

On December 5, 2024, RI Bridges, the State of Rhode Island’s integrated online platform for social services, was hacked and the personal data (including names, addresses, Social Security numbers, and bank information) of approximately 500,000 people was stolen and has been held for ransom. The State directed the vendor responsible for administering the platform to shut down RI Bridges in order to remove all malicious code and remediate the threat. Individuals now must submit paper applications to secure their benefits. The impact could be large since RI Bridges manages enrollment and eligibility verifications for programs, including Medicaid, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), and more. HealthSource RI, the state’s Affordable Care Act marketplace was also affected by this hack, which comes during the annual open-enrollment period for health insurance, when people apply for or renew coverage.

We appreciate everything your Departments have done already to assist Rhode Island with this situation, but given the scope of this hack and that it has targeted our most vulnerable constituents, we ask that you grant the State of Rhode Island any assistance and flexibility it requires within all application rules and regulations.

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Thank you for your attention to this request, and we look forward to your prompt reply.

In the meantime, Rhode Island officials advise residents to protect their data, freeze your credit, monitor your credit, request a free fraud alert on your files, use two-factor authentication for accounts, and be aware.

For more information, call the RIBridges call center at 833-918-6603 or visit cyberaltert.ri.gov.