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Maine needs more technicians to install and repair electric heat pumps

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Maine needs more technicians to install and repair electric heat pumps


Roger Mitchell, dean of the Maine Energy Marketers Association’s Technical Education Center, talks about heat pump training at the Brunswick facility on Thursday. Shawn Patrick Ouellette/Staff Photographer

Maine’s ambitious efforts to expand heat pump use to reduce carbon emissions from buildings are outpacing the supply of technicians needed to install and fix the equipment.

Gretchen Larman, of Yarmouth, said she waited about six weeks this summer for a fix to her electric heat pump that leaked coolant. She had to do without air conditioning during the occasional heat waves.

“It’s a very long July to be without anything,” she said.

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As she searched for a repair service, she was told she’d have to wait weeks, often getting a similar message: “We are so backed up. This is the best we can do.”

Employers and schools say they can’t train enough heat pump technicians.

While about 2,510 people worked in heating, ventilating and air conditioning (HVAC) – including heat pump technicians – in Maine in 2020, that number is projected to drop to 2,350 by 2030, according to a database sponsored by the U.S. Department of Labor.

Last year, Maine had already dipped below that estimate, with nearly 2,100 people working in those jobs, according to the state Department of Labor.

Yet the number of heat pumps installed in Maine has more than doubled, from fewer than 50,000 a few years ago to 100,000 in July 2023, two years ahead of scheduled targets set by Gov. Janet Mills. She set a target of installing another 175,000 heat pumps in Maine by 2027, bringing the total number to 320,000 if the target is reached.

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Scott Libby, owner of Royal River Heat Pumps in Freeport, questions that goal. “There’s a limit on our capacity,” he said.

AN AGING WORKFORCE 

Libby says part of the blame for the shortage of HVAC workers is Maine’s aging workforce, which affects most industries. As many as 10,000 baby boomers turn 65 each day in the United States, with the youngest in that generation reaching 60 this year, emptying workplaces with retirements.

Adults who are 65 and older make up 9.4% of Maine’s workforce, compared to 6.6% nationally.

Brandon Stinchfield, lead technician for Horizon Homes, installs heat pumps at Homestead Village in Westbrook on Thursday. Derek Davis/Staff Photographer

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The pandemic, too, made things worse as stalled manufacturing damaged supply chains.

“The beginning of COVID, that just magnified it,” Libby said. “It’s been aging out for years.”

The average age of HVAC professionals is about 54, according to the Northeast Technical Institute (NTI), which said a “significant number of HVAC technicians are expected to retire within the next decade.” The institute trains workers for HVAC, health care and other industries in Maine. 

The demand for workers will only increase. Mills announced in July that Maine will receive between $45 million and $72 million from Washington to install more electric heat pumps. Efficiency Maine, the quasi-state agency that administers energy efficiency programs, estimates that with a budget of $42 million, it could convert about 7,750 homes from fossil fuels to being entirely heated and cooled with heat pumps.

A typical home will be outfitted with one to four heat pumps depending on its size, condition and layout, Efficiency Maine said.

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WHERE IS TRAINING AVAILABLE?

HVAC training takes different forms, with longer courses of instruction and briefer classes that lead to certification.

Chris Sorois listens as Roger Mitchell teaches a course at Maine Energy Marketers Association Technical Education Center in Brunswick on Monday. The center is offering a 40-hour Heat Pump Training course later this month and again in October. Derek Davis/Staff Photographer

Welcome Richardson, an HVAC instructor at NTI, said students with training in heat pumps, gas and oil heating, and air conditioning – a seven-month program – often land a job the day they graduate.

“Everybody is looking for employees,” he said. “People who have training to do heat pumps, gas, oil, air conditioning, it’s hard to find people with that capability.”

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“People who do go into the trades, especially HVAC, it’s got great pay. Maybe a lot of people don’t know that,” Richardson said.

At its Technical Education Center in Brunswick, the Maine Energy Marketers Association trains HVAC workers in the classroom and in a lab where equipment is broken and fixed. The center has offered six or seven classes a year for five years, drawing about 20 students in each class, Dean Roger Mitchell said.

It’s driven by demand that he said is “pretty steady.”

A 40-hour, one-week session leads to certification and being a registered vendor with Efficiency Maine. The classes cover sales, installation, repair and other skills. Students are referred by their employers, word of mouth, or the result of an online search and military veterans, Mitchell said.

WANTED: WORKERS WITH A MECHANICAL APTITUDE

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Libby, of Royal River Heat Pumps, employs about 30 installers, including seven licensed electricians. “I could hire 10 if I have the right 10,” he said.

He said starting pay is $30 an hour, rising to $40 an hour over time. He pays 100% of medical and dental insurance and offers a 401(k) retirement plan and flexible work scheduling.

“I really don’t know how to make it more appealing,” he said.

Students listen as Roger Mitchell teaches a course about refrigeration systems at the Maine Energy Marketers Association Technical Education Center in Brunswick on Monday. The center recommends students take this course before enrolling in the 40-hour heat pump training. Derek Davis/Staff Photographer

His workforce includes former carpenters and car mechanics who have a mechanical aptitude. “It’s really a nice job. It’s relatively clean. You’re not going home all covered with grease and soot.”

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Libby said he typically finds workers from his employees, who tell friends and former co-workers.

“One employee is responsible for three others,” he said. “They built jeeps and four-wheelers together, driving them through the woods and breaking them and fixing them. Word of mouth is the best thing.”

Heat pumps extract heat from outside air and run it through a compressor that makes it hotter before pumping it indoors. In the summer, it can operate in reverse, pulling heat from inside a building and pumping it outside, cooling the indoor spaces. As state and federal officials set increasingly strict greenhouse gas emissions targets, buildings – and their use of natural gas or oil for heating and cooling – are being redesigned or retrofitted to improve energy efficiency and accommodate electric heat pumps.

Policymakers and environmentalists are targeting building emissions because of the scale: Residential and commercial buildings last year consumed about 28% of all U.S. end-use energy, or energy directly used by homes, buildings, vehicles and industrial applications, according to the U.S. Energy Information Administration.

RAPID EMPLOYMENT GROWTH PREDICTED

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Nationally, employment of heating, air conditioning and refrigeration mechanics and installers is projected to grow 6% from 2022 to 2032, faster than the average for all occupations, according to the  U.S. Department of Labor.

Roger Mitchell, dean of the Maine Energy Marketers Association’s Technical Education Center, talks about heat pump training at the Brunswick facility on Thursday. Shawn Patrick Ouellette/Staff Photographer

About 37,700 openings for heating, air conditioning, and refrigeration mechanics and installers are projected each year, on average, over the decade, according to the federal government.

Many of the openings, with a median pay last year of $57,300, are expected to result from the need to replace workers who transfer to different occupations or exit the labor force, such as to retire, the Labor Department said.

In Maine, HVAC jobs pay an average of $59,000 annually.

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The pressure is on to hire heat pump technicians. The U.S. Climate Alliance, a coalition of 25 governors, announced in September 2023 that members agreed to reach 20 million heat pump installations by 2030.

Government subsidies help drive demand. Federal and state incentives of up to $10,600 for heat pump installation, with Efficiency Maine providing rebates of up to $8,000 that subsidizes between 40% and 80% of a project’s cost depending on income.

Federal tax credits of up to $2,600 also are available.

And money from Washington is used for job training in the green energy business. Portland Adult Education, for example, received $416,179 for its renewable energy pre-apprenticeship and other programs by adding heat-pump and thermal-focused training. The school plans to use the funds to prepare up to 150 people for jobs in the clean energy industry.

In total, six programs will share $2 million: Maine Math and Science Alliance in Augusta, Biddeford School Department and Biddeford Adult Education, Oxford Hills and Nezinscot Adult Education, PassivhausMaine in Freeport, Portland Adult Education and the University of Maine in Orono.

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Larman said difficulties getting repair service are perplexing.

“We’re making such a huge thing to put these in, but we don’t have the people available to service these units,” she said.



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State recommends major changes for Maine’s mobile home parks

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State recommends major changes for Maine’s mobile home parks


Residents of Bay Bridge Estates in Brunswick said that Tuesday was the day that their homes were being hooked up to the town’s water supply. (Daryn Slover/Staff Photographer)

A new state report offers a series of recommendations to expand existing mobile home parks in Maine and build new ones, allow homeowners to obtain traditional mortgages at more favorable rates and overhaul the state’s oversight of parks.

The 30-page report, written by the Governor’s Office of Policy Innovation and the Future and mandated by legislation passed last year, is intended to be a blueprint for future proposals as lawmakers seek to protect the roughly 45,000 Maine residents who live in mobile home parks.

It will be presented to the Housing and Economic Development Committee this month.

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Mobile home parks in Maine and across the country — often considered the last form of unsubsidized affordable housing — are increasingly being purchased by out-of-state investors who raise the monthly lot rents, in some cases doubling or tripling prices, according to national data. 

Park residents, often low-income families or seniors on a fixed income, own their homes but not the land they sit on and residents are essentially helpless against rent increases.

“If they’re forced to lose their housing because the rents get too high, it’s hard to see where they’d be able to go,” said Greg Payne, senior housing adviser for the Governor’s Office of Policy Innovation and the Future.

The state is feverishly trying to build tens of thousands of housing units in the coming years, but Payne said in an interview it’s just as important to “protect the housing that we do have.”

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“If we lose any of our affordable housing stock, that’s going to make our challenge even greater,” he said.

FINANCIAL ASSISTANCE FOR OWNERS, RESIDENTS

Many state officials would like to see more mom-and-pop or cooperatively owned manufactured housing communities, especially as the state tries to ramp up production.

But according to the report, the number of locally owned communities has been dwindling, and smaller owners and developers frequently struggle to increase available housing in their parks.   Boosting supply could also help lower costs for existing residents. 

As with all construction, it has gotten expensive. 

“There are plenty of owners who I think would be willing to expand if the math worked,” Payne said. “If we’re able to help with that, it creates more units that we desperately need across the state and creates the opportunity to spread existing costs across more households.”

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The report recommends, among other things, making it easier for park owners to access MaineHousing construction loans, which state statute currently prohibits. 

The office also suggested developing a subsidy program that would give owners a forgivable loan if they agree to charge income-restricted lot rents to income-restricted households. 

‘TOO GOOD TO MISS’

The report also recommends allowing mobile home buyers to take out traditional mortgage loans.

Historically, loans for manufactured homes have been titled as personal property or “chattel” loans, similar to cars. These loans, according to the report, typically have shorter terms, higher interest rates, fewer lenders to choose from and inferior consumer protection. 

Over the years, construction technology and government regulations have evolved and factory-built houses are now often comparable to site-built housing, according to the report.

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The price gap between the two is also narrowing, with many mobile homes selling for well over $200,000.

Payne said he spoke to an Old Orchard Beach resident whose interest rate is more than 11%, and is paying about $640 a month for a $60,000 loan, on top of her monthly lot rent. Comparatively, according to mortgage buyer Freddie Mac, the current interest rate on a 30-year mortgage is about 6.15%. That would save her hundreds of dollars a month.

“We don’t often have the opportunity to increase affordability and have nobody losing,” Payne said. “It’s an opportunity that could be too good to miss.”

‘SYSTEMIC LACK OF SUPPORT’

The report recommends an overhaul or “reimagining” of state regulation and oversight of mobile home communities to better serve residents. 

Currently, the Maine Manufactured Housing Board is in charge of licensing and inspecting parks, while landlord and tenant issues and consumer protection claims are enforced by the Office of the Maine Attorney General or the court system. 

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But according to the report there is a “systemic lack of support” from state government in addressing some of the more common problems in parks — poor living conditions, untenable community rules and fees, disregard of state laws — and attempts to get help from either agency often result in referrals elsewhere. 

“This pattern of circular referrals, rarely leading to support, often leaves park residents feeling isolated and unheard,” the report says. 

The office recommends that the Legislature transfer the responsibility for certification, technical assistance and regulatory coordination from the Office of Professional and Occupational Regulation, where the board is currently housed, to the Maine Office of Community Affairs, which would also serve as a “first call” for residents seeking assistance.

Compliance with state rules would be handled by the attorney general’s office, which may need to find ways to provide more legal support to homeowners.

Finally, the report recommends directing more private resources toward supporting a housing attorney at Pine Tree Legal Assistance who has expertise in mobile home park issues.

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LEGISLATIVE EFFORTS

Mobile home parks have been a hot-button issue in the last few Legislative sessions.

Lawmakers last year passed a series of bills designed to protect mobile homeowners, including one that gives park residents the “right of first refusal” if their community goes up for sale. 

In addition to the recommendations outlined in the recent report, the state is seeking to collect more data about the state’s parks.

Historically, the Maine Manufactured Housing Board has not tracked whether the parks are owned by resident co-ops, out-of-state corporations or Maine-based operators. It also collected no information about how many lots are in each park, vacancies or average lot rents.

That information is now required in order to license a park.

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Another bill, which has resulted in confusion and some retaliatory rent increases, requires owners to provide 90 days written notice of a rent increase and establishes a process for residents to request mediation if the increase is more than the Consumer Price Index plus 1%. While owners are required by the new law to act in good faith, they are not prevented from moving forward with an increase.

Efforts to institute statewide rent control failed in the last session, in part due to Maine’s long history of local control, but many communities, including Brunswick, Saco and Sanford, have passed rent control measures or moratoriums on rent increases as they grapple with how to protect residents. 

The state report includes a model rent stabilization ordinance for municipalities but no mandate.



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How labels make or break Maine’s recreational cannabis compliance system

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How labels make or break Maine’s recreational cannabis compliance system


A group of recreational cannabis flower products purchased in October at Brilliant Buds in Bethel were fully compliant with state requirements.

The stickers for the “Find.” brand products displayed required warnings, strain names, potency values, processor license information and batch identifiers.

A Find-brand package purchased at Brilliant Buds in Bethel shows a medical-use label faintly visible beneath the recreational sticker, including the strain name MAC 1. Find is Curaleaf’s economy and mid-tier product line, typically selling for about $75 an ounce in Maine’s medical market and around $125 an ounce in recreational retail. (Courtesy photo)

But when the recreational stickers were peeled back after being purchased on Oct. 24, medical cannabis labels were found underneath. The labels included Curaleaf’s Auburn facility address and medical-style batch data. Curaleaf is one of the largest multistate medical cannabis operators in the United States.

Was it a labeling error? Was the product for medical use instead of recreational? Was it simply a case of recycled packaging?

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Those questions and more are at the core of labeling irregularities in Maine’s cannabis packaging, verification and retail compliance model: repurposed or mislabeled consumer packages can move through intake, stocking and point-of-sale without triggering an alert.

One recreational-use bag labeled “Turnpike Cookies” revealed a medical label beneath it printed with the strain “MAC 1.” A second bag of “Mintz Snackz” had the same label. In both cases, the originally labeled strain name was faintly visible through the sticker.

The discovery does not establish wrongdoing or intentional misconduct, but it does raise questions for consumers and regulators who may not necessarily be able to distinguish if a product on the shelf had an old label that was not properly removed or if the product was intended for one market but was being sold in the other without following all required rules.

In the case of the layered labels at Brilliant Buds, it was all legal. Maine’s recreational cannabis rules do not prohibit layered labels, and the final, visible sticker is treated as the compliance record at retail.

With labels from different regulatory programs remaining visible beneath a retail sticker, however, it has created confusion among consumers who want to know exactly where their cannabis is from and raised questions about packaging quality control.

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Under Maine rules, the label itself is the mechanism by which retail compliance is communicated and enforced. The Office of Cannabis Policy allows multiple labels on a recreational package, provided required information is not obstructed.

Maine’s recreational cannabis program includes mandatory testing, track and trace, stringent labeling and universal symbols. The medical cannabis program does not require mandatory testing or track & trace.

Kaspar Heinrici, chief executive director of SeaWeed Co. in Portland, said the recreational cannabis market operates under a level of scrutiny that is often misunderstood by the public.

“There is still a misperception that cannabis operators are putting a plant into a bag with little oversight,” he said. “The reality is that regulated recreational operators are working with a level of organization, testing and standard operating procedures closer to the medical or financial services industries.”

TRACING CANNABIS

Maine’s recreational system requires cannabis sold at retail to be identifiable for recall purposes through batch information printed on the label.

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Heinrici said Maine’s batch-based approach is intended to balance public health protections with operational practicality.

“If there is an issue with one unit of a product, it likely extends to the rest of the package and potentially the package it came from,” he said. “Being overly specific at the individual unit level is not going to provide additional benefit.”

At the retail shelf, compliance and recall depend on the accuracy of the information printed on the visible retail label. Inspection quality can vary depending on staffing levels, lighting, workflow and training. Batch numbers are often printed in small type.

The rule does not require individual retail units, such as eighths, quarters, ounces or pre-rolls, to carry a unique electronic identifier, radio frequency identification tags or scannable code. But it does for cultivation and wholesale inventory movement.

Maine uses Metrc (short for Marijuana Enforcement Tracking Reporting Compliance) a track-and-trace inventory system adopted in many cannabis jurisdictions.

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Other states use different track-and-trace platforms. For example, Connecticut uses BioTrack. In Connecticut, each retail cannabis unit carries a printed unit identification number with a machine-readable barcode, as well as a QR code with a link.

A Curaleaf “Ched-R-Cheez” cannabis label from Connecticut shows a printed unit identification number with a machine-readable barcode and a QR code intended to link consumers to batch-specific test results. (Courtesy photo)

Curaleaf is headquartered in Stamford, Connecticut, and operates more than 150 operates medical and recreational dispensaries nationwide.

Maine consumers do not have a comparable consumer-facing verification tool.

Heinrici said that while testing and traceability are essential, additional regulatory layers do not always translate into better consumer outcomes.

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“The track-and-trace and testing requirements are important for public health, but they verge on being overly detailed and overly burdensome for the end consumer,” he said. “More regulation always comes with a cost, and that cost ultimately shows up at the register.”

SHIFTING MARKET IN MAINE

Curaleaf entered Maine in 2016 through its relationship with Remedy Compassion Center, one of the state’s original eight nonprofit medical cannabis dispensaries and the first to open under Maine’s medical program.

While Curaleaf exited recreational retail storefronts in Maine in 2023, citing competitive pressures, the company remained active in the state’s medical cannabis program as well as recreational cultivation and manufacturing.

It appears Curaleaf is dipping its toes back into recreational retail. In late November, job postings for Curaleaf-managed operations at Brilliant Buds in Bethel signaled a return through a licensed partner rather than a Curaleaf-branded store. Additional Curaleaf job listings in Bangor indicate a recreational retail component planned for that location.

Curaleaf did not respond to repeated requests for comment for this article. Attempts to seek comment from Brilliant Buds were also unsuccessful.

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A reporter visited the Bethel store in person but was asked to leave upon entry. A follow-up phone call to the store and subsequent emails seeking comment were not answered.

Office of Cannabis Policy Data Analytics Director Eric Miller said recently that recreational sales are strongest in western and southern Maine, particularly in border-adjacent regions near New Hampshire, a factor that may help explain Curaleaf’s focus on Bethel.

John Hudak, the director of Maine’s Office of Cannabis Policy, said sales data suggest some border effects, but emphasized they are not the primary driver of Maine’s recreational market.

“I think New Hampshire is having an impact in York and Cumberland County, but it’s not the major driver of Maine’s cannabis economy,” Hudak said, adding that tourism and Maine consumers account for most recreational sales.

MEDICAL vs. RECREATIONAL

Maine regulates cannabis under three distinct frameworks: medical cannabis, recreational cannabis and hemp-derived products. Each system operates under different statutes, labeling rules, testing standards and tax structures.

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Recreational cannabis is overseen by the Office of Cannabis Policy and is subject to labeling rules, mandatory third-party testing, Metrc oversight and a 10% excise tax. As of late 2025, Maine lists roughly 180 licensed recreational cannabis stores, along with 78 cultivation facilities and 81 manufacturing facilities statewide.

According to data from the Maine Office of Cannabis Police, monthly taxable cannabis sales in Maine show medical sales peaking earlier and then leveling off, while recreational sales rise steadily after legalization, narrowing the gap between the two markets from 2022 through 2025. (Rebecca Richard/Staff Writer)

Maine’s medical cannabis program is also overseen, separately, by the Office of Cannabis Policy. Maine lists 86 active medical dispensaries and approximately 1,554 registered caregivers statewide. A medical cannabis caregiver is an individual or business authorized to grow and sell cannabis directly to registered patients, often operating at smaller scale and under less prescriptive labeling and testing rules.

“From a caregiver standpoint, testing and transparency matter because trust is everything,” said a Franklin County-area medical cannabis caregiver who requested anonymity. “Even unintentional confusion around labeling or testing can make patients question whether a product is safe.”

In July, cPort Credit Union notified many medical cannabis caregivers and caregiver storefronts statewide that their business accounts would be closed, citing evolving compliance expectations and regulatory risk. The decision did not apply to licensed medical dispensaries, which are subject to higher levels of oversight.

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“Patients ask more questions now than they did a few years ago,” said the Franklin County caregiver. “Public perception around safety is shaped as much by labeling and communication as by the product itself.”

The labeling incident in Bethel illustrates a possible hole in Maine’s recreational oversight model. Cultivation and wholesale movement can be tracked with some accuracy, but at the retail shelf things can get much more dicey, relying on individual inspectors and label accuracy — rather than actual traceability.

At the point of sale, the sticker is the system. Against that backdrop, state regulators are continuing broader discussions about testing standards and consumer protection.

The Office of Cannabis Policy hosted a Cannabis Conversation on Testing Lab Standards on Dec. 22, hosted by director Hudak, which focused on how the state and the Maine Center for Disease Control and Prevention work together to ensure certified cannabis testing labs, examining laboratory procedures, oversight and public health standards. The video can be watched on Maine OCP’s YouTube page.

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Maine secures $1.9M settlement for bitcoin kiosk scam victims

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Maine secures .9M settlement for bitcoin kiosk scam victims


A major cryptocurrency ATM operator will pay $1.9 million to Maine residents who were defrauded by scammers using the company’s kiosks, according to a consent agreement with the state.

The agreement, between Bitcoin Depot and the Maine Bureau of Consumer Credit Protection, follows a two-year investigation that included the Office of the Maine Attorney General. It was signed in December and announced Monday.

Bitcoin Depot is based in Atlanta and operates over 25,000 kiosks in the U.S., Canada, Australia, Mexico and Hong Kong, according to its website. The company operated about 80 unlicensed kiosks in Maine — until the state passed emergency legislation in June to regulate virtual currency ATMs.

Bitcoin Depot’s website no longer lists kiosks in Maine. “They’ve been gone since last summer,” said Linda Conti, bureau superintendent.

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Most of the company’s machines were in York, Cumberland, Kennebec and Penobscot counties, Conti said.

It’s unclear how many Mainers have been scammed through Bitcoin Depot kiosks, exactly where they were located or how much money each victim might receive.

“We will not know how much each refund will be until we have received and reviewed all of the claims,” according to information posted on the bureau’s website.

Claims must be filed on or before April 1, 2026, and may be submitted online. The bureau will begin issuing refunds in May.

INVESTIGATIONS UNDERWAY

The bureau said the scams involved transactions made at Bitcoin Depot kiosks, where people purchased cryptocurrency and deposited it into “unhosted wallets” provided by third-party fraudsters.

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An unhosted wallet is a type of digital wallet that is hosted and controlled by a user, rather than by a financial institution, money transmitter, exchange or other virtual asset service provider.

Although Bitcoin Depot no longer has kiosks in Maine,nearly 100 other cryptocurrency ATMs are still operating across the state, Conti said, including CoinFlip, CoinStar and Coinme machines.

In March 2023, bureau investigators found that Bitcoin Depot kiosks in Maine appeared to provide money transmission functions and invited the company to apply for a money transmitter license, according to the consent agreement.

The company applied for a license that month, but the application wasn’t deemed complete until February 2025 and was denied in April 2025. Bitcoin Depot appealed the decision in May.

In July 2025, the bureau provided Bitcoin Depot with a list of consumer transactions at its kiosks in which Maine consumers may have suffered financial loss and harm as a result of third-party fraudsters.

As part of the consent agreement, Bitcoin Depot must send a $1.9 million check to Maine’s attorney general by Feb. 2 and has agreed to fully comply with Maine’s consumer protection laws as a now-licensed money transmitter.

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Bitcoin Depot is still licensed to transmit funds in Maine through online transactions, Conti said.

The bureau continues to investigate other cryptocurrency kiosk operators, she said. “The kiosks are where the trouble happens,” Conti said.

CONSUMER PROTECTION

Gov. Janet Mills praised the bureau for securing an agreement with Bitcoin Depot “that will put money back into the pockets of Maine people who were defrauded by predatory third-party scammers.”

Mills urged all Mainers “to talk with their loved ones about the threats of scammers and precautions to take to avoid these cruel and often sophisticated schemes.” 

Maine has recently adopted laws that protect consumers from third-party scammers, including the Maine Money Transmission Modernization Act, which the governor signed in 2024.

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In June 2025, Mills also signed emergency legislation that limits daily transmission amounts from virtual currency kiosks, caps fees and exchange rates, and provides redress for consumers.

“Maine’s new consumer protection laws have allowed us to reach this consent agreement,” Conti said. “Whenever you have new technologies, you’re going to have people who are vulnerable and need to be protected.”

The laws include an unhosted wallet provision, which requires money transmitters to employ new technologies to ensure that Maine consumers own and control their virtual wallets.

To be eligible for a portion of the $1.9 million, claimants must have been a Maine resident between 2022 and 2025; used a Bitcoin Depot kiosk in Maine during that period to convert cash to cryptocurrecy; and deposited the cryptocurrency into an unhosted wallet provided by a scammer or third-party fraudster.

The full consent agreement and FAQs for consumers are available on the bureau’s website. For more information call 800-332-8529 or 207-624-8527.

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