Connecticut
Once the only game in town, Stop & Shop’s dominance is under siege. CT is ‘hyper competitive market’
Stop & Shop supermarkets — the grocer where three generations of Connecticut shoppers filled their carts — remains the most popular place to pick up produce, meat and dairy in the state, but that dominance is under siege.
Quincy, Mass-based Stop & Shop’s recent announcement that it will shutter as of now an undisclosed number of “underperforming” stores — some likely in Connecticut where it operates nearly 90 outlets and is working to grow its online business — comes as it faces intensifying competition on all fronts and at a time of price inflation.
Low-price grocery juggernauts such as Walmart Supercenters and Aldi have expanded rapidly in Connecticut in the last decade. Those competitors are forcing Stop & Shop to examine its pricing, which some experts say is as much as 14% higher.
On the other end, pushes by upscale grocers such as Whole Foods and Trader Joe’s are putting pressure on Stop & Shop to up its game on quality. Experts say Stop & Shop took a hit when it began phasing out in-store butchers in favor of pre-packaged meat.
“You’ve got a hyper competitive market in our little state,” said Wayne Pesce, president of the Connecticut Food Association, a state trade organization. “All these plates are shifting and Stop & Stop who’s got the most to protect, right?”
Pesce, whose trade group promotes food retailing in Connecticut, said there is no letup in sight.
Norwalk-based boutique grocer Stew Leonard’s has firmly established its brand in Newington and is now setting its sights on New Haven County. Wegman’s of New York, with outlets throughout the Northeast, is now building its first store in Norwalk that is expected to open next year.
All the jockeying by grocers in Connecticut is likely to have an upside for consumers in both price and food quality, Pesce said.
“You have competitors investing in the market,” Pesce said. “That is happening, and that is good for consumers.”
‘That’s not enough’
Stop & Shop was founded in Massachusetts more than a century ago, opening its first Connecticut store in 1941. Today, Stop & Shop now has nearly 400 stores in five states. Along with other U.S. grocers such as Food Lion and Hannaford, Stop & Shop is owned by Dutch retail and wholesale giant Ahold Delhaize.
JJ Fleeman, chief executive of Ahold Delhaize’s U.S. operations, told investors last month that Stop & Shop has made significant strides in enhancing loyalty programs, which extend rewards, discounts, or other special incentives to keep customers coming back to shop. In addition, steps have been taken to build its digital customer base.
“But that’s not enough, and it’s not where we want or need to be,” Fleeman said, according to a video of the investor meeting. “As Stop & Shop embarks on its next phase, we will be decisive and take deliberate and appropriate actions to ensure a stable future for the brand.”
In addition to pricing and a “focus on quality, fresh products and well-stocked shelves,” Fleeman said there will be an emphasis “on fantastic service in each of its stores.”
While Stop & Shop has invested in remodeling 190 stores, it will make “difficult decisions” to close locations so the grocer can “create a healthy store base for the long term and grow the brand.”
John Minchillo/AP
Stop & Shop has nearly 90 stores in Connecticut and about 400 in five Northeast states. (AP Photo/John Minchillo, File)
In a separate statement, Stop & Shop said Connecticut remains a priority for the grocer, and it plans to continue investing in store upgrades in the state.
The initiatives come at a critical time for Stop & Shop, at least in Connecticut, where the grocer has been a familiar anchor at shopping centers for 40 years.
In 2003, Stop & Shop had a market share of 40.4% in the Hartford area, according to New York-based Strategic Resource Group, a retail industry consultant. That market share had eroded to 26.8% as of 2023.
Over the same period, Walmart Supercenters, which offer full-service grocery, went from virtually no market share in 2003 in the Hartford area to 12.9% last year. Across Connecticut, 26 Walmart Supercenters opened in that time period, Strategic Resource Group said.
ShopRite, another low-cost competitor, said it has opened two new Connecticut stores in Cromwell and Vernon and has remodeled seven stores in the last five years. This week, two remodeled stores in Stamford will mark grand re-openings.
ShopRite stores and its sister grocer Price Rite are part of a cooperative in which independent family-run businesses operate stores. All together, the cooperative, Keasby, N.J.-based Wakefern added 27 stores in Connecticut since 2003, boosting its market share in the Hartford area from 2.7% to 11.1%
Emails seeking comment from Walmart, Big Y, Costco, BJ’s Wholesale Club and Aldi weren’t returned.
David Cadden, a professor emeritus of entrepreneurship and strategy at Quinnipiac University in Hamden, said there has been a dramatic shift in how consumers buy their groceries, at least on the cost-saving end of the shopping spectrum.
“The key thing is people are much more willing to become less brand loyal to particular retail outlets and begin to take a look for the best bargain and the best value that they can find at different locations,” Cadden said.
The option of calling in orders can “minimize the annoyance of going to different locations,” Cadden said.
‘Get back to business basics’
Stop & Shop long had a reputation for investing in quality and service, some experts say, but that has shifted in recent years. Perhaps the most notable example is the decision to move to pre-packaged meats, phasing out meat cut to order in the store.

The purchase of meat, particularly in the U.S., is central to weekly shopping trips, not only to consumers but grocery stores.
“Meat is the keystone in the bridge of the shopping basket to get the average customer instead of spending $35 to $40 per average transaction to spend $75 to $95,” Burt Flickinger, managing director of Strategic Resource Group, said. “And in many cases, numbers far exceed $100 per transaction.”
Stop & Shop didn’t appear to see that coming, Flickinger said.
“That shifted the customers over to Big Y, some of the ShopRites, but the lion’s share of the customers went fleeing to Costco,” Flickinger said.
Flickinger said centralizing some meat packaging is all right, but there still has to be the service at the store, the master meat cutter or butcher.
“It seems like they should get back to business basics and fresh foods, starting with meat and produce,” Flickinger said. “And to prices that are more competitive.”
Step forward, step back
Experts warn that cost-cutting through store closings like what Stop & Shop is pursuing can touch off a retailer’s downward spiral, with closings leading to more.
But in Hartford, the prospect of a potential shuttering is raising other concerns. The Stop & Shop on New Park Avenue in the city’s Parkville neighborhood is the sole full-service supermarket in Hartford.
Martha Page, chair of the Hartford Advisory Commission on Food Policy, said the loss of the Stop & Shop would be a critical setback to increasing access to healthful food in a city that long struggled with food insecurity.
“You go a step forward and then a step back,” Page said. “There’s no question about it, if that store closes, that leaves a hole. That not only leaves a gap in the food landscape but it leaves a challenging site, real estate wise.”
The city has long pushed for more food shopping alternatives in Hartford if it is to continue on its redevelopment trajectory. One such effort that is on-going is to bring a grocery store to the city’s North End neighborhoods.
Jennifer Barr Brogan, a Stop & Shop spokeswoman, said the supermarket chain couldn’t provide specific store locations that may be shuttered or a timeline. It is too early in the process, Brogan said, in an email.
“Stop & Shop can confirm that the broader community impact of a store closure will be considered,” Brogan said.
Here is a look at the major Connecticut grocers and how the food retailing landscape is shifting:

1. Stop & Shop
Founded: 1914
Headquarters: Quincy, Mass.
No. of CT stores in ’23: 81
Change from ’03: +12
Hartford area market share in ’23: 26.8%
Hartford market share in ’03: 40.4%

2. Walmart Supercenter
Founded: 1962*
Headquarters: Bentonville, Ariz.
No. of CT stores in ’23: 28
Change from a decade ago: +26
Hartford market share in ’23: 12.9%
Hartford market share in ’03: n/a
*first U.S. supercenter opens in 1988

3. ShopRite/Price Rite
Founded: 1946
Headquarters: Keasbey, N.J.
No. of CT stores in ’23: 39
Change from ’03: +27
Hartford area market share in ’23: 11.1%
Hartford area market share in ’03: 2.7%

4. Big Y
Founded: 1936
Headquarters: Springfield
No. of CT stores in ’23: 37
Change from ’03: +21
Hartford area market share in ’23: 9.4%
Hartford area market share in ’03: 11%

5. Costco
Founded: 1983
Headquarters: Issaquah, Wash.
No. of CT stores in ’23: 9
Change from ’03: +5
Hartford area market share in ’23: 8.5%
Hartford area market share in ’03: 3%

6. BJ’s Wholesale Club
Founded: 1984
Headquarters: Westborough, Mass.
No. of CT stores in ’23: 11
Change from ’03: +6
Hartford area market share in ’23: 4.4%
Hartford area market share in ’03: 1.2%

7. Aldi
Founded: 1961
Headquarters: Essen, Germany
U.S. headquarters: Batavia, IL
No. of CT stores in ’23: 26
Change from ’03: +24
Hartford area market share in ’23: 2%
Hartford area market share in ’03: n/a
SOURCES: Strategic Resource Group, Company websites
Kenneth R. Gosselin can be reached at kgosselin@courant.com.
Connecticut
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Connecticut
Connecticut moves to crack down on bottle redemption fraud
It’s a scheme made famous by a nearly 30-year-old episode of the sitcom Seinfeld.
Hoping to earn a quick buck, two characters load a mail truck full of soda bottles and beer cans purchased with a redeemable 5-cent deposit in New York, before traveling to Michigan, where they can be recycled for 10 cents apiece. With few thousand cans, they calculate, the trip will earn a decent profit. In the end, the plan fell apart.
But after Connecticut raised the value of its own bottle deposits to 10 cents in 2024, officials say, they were caught off guard by a flood of such fraudulent returns coming in from out of state. Redemption rates have reached 97%, and some beverage distributors have reported millions of dollars in losses as a result of having to pay out for excess returns of their products.
On Thursday, state lawmakers passed an emergency bill to crack down on illegal returns by increasing fines, requiring redemption centers to keep track of bulk drop-offs and allowing local police to go after out-of-state violators.
“I’m heartbroken,” said House Speaker Matt Ritter, D-Hartford, who supported the effort to increase deposits to 10 cents and expand the number of items eligible for redemption. “I spent a lot of political capital to get the bottle bill passed in 2021, and never in a million years did I think that New York, New Jersey and Rhode Island residents would return so many bottles.”
The legislation, Senate Bill 299, would increase fines for violating the bottle bill law from $50 to $500 on a first offense. For third and subsequent offenses, the penalty would increase from $250 to $2,000 and misdemeanor punishable by up to one year in prison.
In addition, it requires redemption centers to be licensed by the state’s Department of Energy and Environmental Protection (previously, those businesses were only required to register with DEEP). As a condition of their license, redemption centers must keep records of anyone seeking to redeem more than 1,000 bottles and cans in a single day.
Anyone not affiliated with a qualified nonprofit would be prohibited from redeeming more than 4,000 bottles a day, down from the previous limit of 5,000.
The bill also seeks to pressure some larger redemption centers into adopting automated scanning technologies, such as reverse vending machines, by temporarily lowering the handling fee that is paid on each beverage container processed by those centers.
The bill easily passed the Senate on Wednesday and the House on Thursday on its way to Gov. Ned Lamont.
While the bill drew bipartisan support, Republicans described it as a temporary fix to a growing problem.
House Minority Leader Vincent Candelora, R-North Branford, called the switch to 10-cent deposits an “unmitigated disaster” and said he believed out-of-state redemption centers were offloading much of their inventory within Connecticut.
“The sheer quantity that is being redeemed in the state of Connecticut, this isn’t two people putting cans into a post office truck,” Candelora said. “This is far more organized than that.”
The impact of those excess returns is felt mostly by the state’s wholesale beverage distributors, who initiate the redemption process by collecting an additional 10 cents on every eligible bottle and can they sell to supermarkets, liquor stores and other retailers within Connecticut. The distributors are required to pay that money back — plus a handling fee — once the containers are returned to the store or a redemption center.
According to the state’s Department of Revenue Services, nearly 12% of wholesalers reported having to pay out more redemptions than they collected in deposits in 2025. Those losses totaled $11.3 million.
Peter Gallo, the vice president of Star Distributors in West Haven, said his company’s losses alone have totaled more than $2 million since the increase on deposits went into effect two years ago. As time goes on, he said, the deficit has only grown.
“We’re hoping we can get something fixed here, because it’s a tough pill to be holding on to debt that we should get paid for,” Gallo said.
Still, officials say they have no way of tracking precisely how many of the roughly 2 billion containers that were redeemed in the state last year were illegally brought in from other states. That’s because most products lack any kind of identifiable marking indicating where they were sold.
“There’s no way to tell right now. That’s one of the core issues here,” said state Rep. John-Michael Parker, D-Madison, who co-chairs the legislature’s Environment Committee.
Parker said the issue could be solved if product labels were printed with a specific barcode or other feature that would be unique to Connecticut. Such a solution, for now, has faced technological challenges and pushback from the beverage industry, he said.
Not everyone involved in the handling, sorting and redemption of bottles is happy about the upcoming changes — or the process by which they were approved.
Francis Bartolomeo, the owner of a Fran’s Cans and Bart’s Bottles in Watertown, said he was only made aware of the legislation on Monday from a fellow redemption center owner. Since then, he said, he’s been contacting his legislators to oppose the bill and was frustrated by the lack of a public hearing.
“I know other people are as flabbergasted as I am because they don’t know where it comes out of,” Bartolomeo said “It’s a one sided affair, really.”
Bartolomeo said one of his biggest concerns with the bill is the $2,500 annual licensing fee that it would place on redemption centers. While he agreed that out-of-state redemptions are a problem, he said it should be up to the state to improve enforcement.
“We’re cleaning up the mess, and we’re going to end up being penalized,” Bartolomeo said. “Get rid of it and go back to 5 cents if it’s that big of a hindrance, but don’t penalize the redemption centers for what you imposed.”
Lynn Little of New Milford Redemption Center supports the increased penalties but believes the solution ultimately lies with better labeling by the distributors. She is also frustrated by the volume caps after the state initially gave grants to residents looking to open their own bottle redemption businesses.
“They’re taking a volume business, because any business where you make 3 cents per unit (the average handling fee) is a volume business, and limiting the volume we can take in, you’re crushing small businesses,” Little said.
Ritter said that he opposed a move back to the 5-cent deposit, which he noted was increased to encourage recycling. However, he said the current situation has become politically untenable and puts the state at risk of a lawsuit from distributors.
“We’re getting to a point where we’re going to lose the bottle bill,” Ritter said. “If we got sued in court, I think we’d lose.”
Connecticut
Stanley Black & Decker To Shutter New Britain Manufacturing Facility
NEW BRITAIN, CT — Stanley Black & Decker on Thursday said it has decided to close its manufacturing facility in New Britain.
Debora Raymond, vice president of external communications for the manufacturer, said the decision is a result of a “structural decline in demand for single-sided tape measures.”
The New Britain facility predominantly makes these products, according to Raymond.
“These products are quickly becoming obsolete in the markets we serve,” Raymond said, via an emailed statement Thursday.
The decision is expected to impact approximately 300 employees, according to Raymond.
“We are focused on supporting impacted employees through this transition, including providing options for employment at other facilities, severance, and job placement support services for both salaried and hourly employees,” Raymond said.
As of Thursday at 4:30 p.m., no Worker Adjustment and Retraining Notification (WARN) Act notice had been filed with the state Department of Labor.
The company’s corporate headquarters remains at 1000 Stanley Dr., New Britain.
Gov. Ned Lamont released the following statement on the decision:
“Although Stanley has made the decision to discontinue operations for manufacturing outdated products, a change in workforce opportunities is difficult for employees, their families, and any community.,” Lamont said. “However, I am hopeful that these skilled workers will be repurposed with the help of Stanley Black & Decker, a company that will still proudly be headquartered here in Connecticut. My administration is working closely with local and state leaders to support affected workers and to reimagine the factory site so it can continue to create opportunity and strengthen New Britain’s economic future.”
New Britain Mayor Bobby Sanchez said he is “deeply disappointed” the company will be closing its Myrtle Street operations.
“For generations, Stanley Works has been part of the fabric of our city, providing good-paying jobs, supporting families, and helping build New Britain’s proud reputation as the ‘Hardware City,’” Sanchez said.
According to the mayor, his office’s immediate focus is on helping affected workers and their families. The mayor has been in contact with Lamont’s office, and they will be working closely to make sure employees have access to job placement services, retraining opportunities and support, Sanchez said.
“We will continue aggressively pursuing economic development opportunities and attracting businesses that are looking for a true community partner, a city ready to collaborate, innovate and grow alongside them,” Sanchez said. “New Britain has reinvented itself before, and we will do so again.”
Stanley Black & Decker, founded in 1843, operates manufacturing facilities worldwide, according to its website. It reports having 43,500 employees globally, and makes an array of products, such as power tools and equipment, hand tools, and fasteners.
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