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Connecticut Sues Internet Provider Over Hidden Fees, Deceptive Advertising

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Connecticut Sues Internet Provider Over Hidden Fees, Deceptive Advertising


HARTFORD – Attorney General William Tong claims that Optimum Online, an internet service provider, has collected tens of millions of dollars in illegal fees from Connecticut consumers.  

Now the state is suing Altice, Optimum’s parent company, to ban the fees and return the money to customers.

The state is accusing Altice, a European telecom conglomerate that acquired the former Cablevision services in 2016, of violating the Connecticut Unfair Trade Practices Act by unlawfully charging a “network enhancement fee.”  

The complaint further alleges that Altice buries disclosures about advertised speed limits by listing them on the back of mailers in tiny print, in gray-on-gray backgrounds and in small “floating” words in their TV ads.  The company is also accused of putting English-language disclaimers on Spanish marketing materials.  

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The complaint seeks both restitution for consumers and penalties.

The Office of the Attorney General first launched its investigation into Altice in November 2022, following more than 500 consumer complaints alleging hidden fees, poor technical support, and slow internet speeds.

According to Tong, Altice began unlawfully charging its customers a monthly fee of $2.50 in January 2019, which has increased over time to the current charge of $6 per month.  

In total, Tong claims Altice has collected millions of dollars from Connecticut consumers through the “junk fee,” over and above the regular monthly internet service charge.  He also alleges that the fee was not disclosed up front and appeared only in the shopping cart after a consumer selects an internet service. 

“When customers pay for Internet service, they have a right to expect promised speeds and network reliability without being nickel and dimed with junk fees,” said Tong. 

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“It’s not a small amount, by the way, and it’s important to note that this is really hitting people and families every single day.  This network enhancement fee is not a tax.  It’s not a federally or state mandated fee.  It’s just an extra charge that Altice is slipping in on the bill to take money from all of us.”

Altice defended the fee as necessary to “maintain and improve the network” and in a written statement, the company said the state’s lawsuit is “without merit.”  

“Altice USA shares the state’s goal of ensuring Connecticut residents and businesses receive high-quality connectivity services and superior customer support. The company has invested hundreds of millions of dollars into its network, products, and support experiences across the state of Connecticut, which includes the deployment of our 100% Fiber Internet network to over two-thirds of our footprint in the state, delivering symmetrical speeds of up to 8 gig, the fastest residential internet service in our Connecticut service area. Altice USA provides customers with various offers at different speeds and price points, delivering reliable speeds and service with transparent pricing to customers throughout the state,” said Communications Director Erin Smyth.   

Senate Majority Leader Bob Duff, D-Norwalk, described the “junk fees” as a deceptive scheme and of significant concern for residents in areas like Fairfield County and Litchfield County where options for internet service are limited.

“Frankly, Altice, which is a French company, uses Fairfield County and Litchfield County and all their customers as an ATM machine to send money back to their foreign company.  We’re getting nothing in return for all these fees that we pay,” Duff said.

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Sleet, freezing rain leading to treacherous travel in parts of Connecticut

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Sleet, freezing rain leading to treacherous travel in parts of Connecticut


As the snow turns to sleet and freezing rain in parts of the state this afternoon, it is causing some treacherous travel on Connecticut roads.

The Connecticut Department of Transportation is reporting several crashes.

There are crashes on both sides of Interstate 691 in Meriden.

A tractor-trailer jackknifed on the eastbound side of I-691 between Exit 5 and 3, closing the left lane. On the westbound side, a single-vehicle crash closed the left lane.

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There is a two-vehicle crash on I-91 North in Middletown between Exits 20 and 21. The left and center lanes are closed.

A multi-vehicle crash has closed lanes of I-84 East in Waterbury between Exits 25 and 25A. There is a second crash on I-84 East in Southington near Exit 30.

In Cromwell, a two-vehicle crash closed the right lane of Route 9 North in Cromwell.

On Route 9 South, a crash closed a lane on the southbound side.

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The Great Westport Sandwich Contest kicks off with event at Old Mill Grocery

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The Great Westport Sandwich Contest kicks off with event at Old Mill Grocery


People in Westport have the chance to pick the best thing between sliced bread.

The Westport Weston Chamber of Commerce held a kick-off event at Old Mill Grocery on Monday for The Great Westport Sandwich Contest.

The contest runs throughout March with 21 restaurants, delis and markets competing in 10 categories to be crowned the best sandwich maker.

Residents can vote in the following categories: Best chicken, best steak, best vegetarian, best combo, best club, best NY deli, best pressed sandwich, best breakfast sandwich, best wrap, and best fish/seafood sandwich.

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After people sample sandwiches, they can vote for their favorites in each category on the chamber’s website. They will also be placed into a drawing to win a free sandwich from one of the 10 winners.

“Of course, the goal is to have people come to Westport and check out restaurants, our markets and our delis. This is a great promotion. I mean it is a competition, but mostly it’s to bring people to the restaurants. It also gives a great community activity because they are the ones who get to vote who makes the best one,” says Matthew Mandell, the chamber’s executive director.

Winners will be announced in April and receive a plaque.

The chamber has held similar contests to determine what establishment has the best pizza, burger, soup and salad.



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Lawmakers again push to restore Shore Line East service to 2019 levels

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Lawmakers again push to restore Shore Line East service to 2019 levels


Connecticut lawmakers are again looking to restore Shore Line East rail service to its pre‑pandemic levels, a proposal that could add about 90 more trains per week.

Lawmakers are also weighing a separate cost‑saving proposal to shift the line from electric rail cars back to diesel.

The plan comes as ridership remains well below 2019 numbers, though state data shows those numbers have begun to climb.

The Department of Transportation provided the General Assembly’s transportation committee with the following data:

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  • 132 trains per week today versus 222 trains per week in 2019, according to the CTDOT commissioner.
  • In 2019, most weekday SLE trains traveled between New Haven Union Station and Old Saybrook. This allowed SLE to operate with only five train sets in the morning and four train sets in the afternoon.
  • It should be noted that 2019 SLE service levels were very different due to constrained infrastructure; 2019 service levels had a reduced number of SLE trains serving New London (13 trains per day Monday through Friday, as opposed to 20 today), while other stations had increased service (36 trains per day Monday through Friday, as opposed to 20 today).

“2019 levels beyond Old Saybrook to New London would require more crews and more train sets than were used in 2019, requiring significantly more financial resources,” the department wrote in its written testimony.

The department said the governor’s FY2027 budget does not include funding for a full restoration. In other words, even if the legislature requires additional trains, the funds are not included in the current financial plan.

Governor Lamont said on Monday to remember that the state subsidizes the line more than any other rail right now.

“There’s not as much demand as there are for some of the other rail services in other parts of the state, so that’s the balance we’re trying to get right,” Lamont said.

At a public hearing on Monday, concerns about the line’s reliability and schedule were a central focus in the testimony.

“We’re making the line less attractive, some would say. The schedules are very, very difficult to manage,” said Sen. Christine Cohen of Guilford, the co-chair of the committee.

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The current schedule for eastbound morning commuters is difficult. The train either arrives in New London just after 7 a.m. or after 9 a.m.

“So obviously not really … conducive to a typical workday,” Cohen said.

Cohen, who represents communities along the line, said she continues to reintroduce the bill to expand service year after year, pushing the state to do more with the line.

She thanked the department for the work it was able to do with the recent funding to establish a through train to Stamford.

“What do we need to do, and what are the challenges that you face in terms of expansion at this time?” Cohen asked.

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Commissioner Garrett Eucalitto responded that the biggest hurdle is the cost of labor and access fees to Amtrak, which owns the territory.

“The cost to provide rail service is very expensive,” Eucalitto said.

He said CTDOT knows the current schedule is “not ideal,” but the economics of a work-from-home society are difficult.

“People expect 100% of the trains that they had in 2019, but they only want to take it two days a week,” Eucalitto said.

Asked about the eastbound schedule, the commissioner explained Shore Line East still operates on a model that sends trains toward New Haven in the morning rather than toward New London.

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Changing that would require more equipment, more crews, and a second morning operations base, as well as negotiations with Amtrak, which owns the tracks.

Amtrak is “protecting their slots to be able to run increased Northeast Regional service as well as increased Acela service,” Eucallito said. “They’re going to look at us and question, ‘Well, how does that impact our need for Amtrak services?’ They’ll never give you an answer upfront, it’s always: ‘show us a proposal and then they’ll respond to it.’”

Cohen, who chairs the Transportation Committee, touted how a successful Shoreline East benefits the environment, development along the line, and reduces I-95 congestion.

“We need to start talking about how much money this costs us and think about all of the ancillary benefits,” Cohen said during the hearing.

Cohen said there is multi-state support for extending the line into Rhode Island.

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“We will need some federal dollars. But as you say, there are other businesses up the line in New London,” Cohen said. “We’ve got Electric Boat. We’ve got Pfizer up that way. If we can get those employees on the transit line, we’re all the better for it.”

Rider advocates said the issue is familiar.

“I’d rather see solutions, and not things that are holding it back,” said Susan Feaster, founder of the Shore Line East Riders’ Advocacy Group.

She said she worries the line is facing a transit death spiral, with reduced service leading to lower ridership and falling fare revenue.

“They have to give us the money,” Feaster said. “It shouldn’t have to be profitable.”

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Like other train lines across the country, Shore Line East relies on subsidies.

“We’re not asking for everything to be done overnight, but just incrementally,” Feaster said.

The line received $5 million two years ago, which increased service levels.

The proposal comes as the state reviews whether to return to diesel rail cars that are more than 30 years old.

The state says the switch would save about $9 million, but riders have said it would worsen the passenger experience.

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NBC Connecticut asked Cohen whether she’ll ask DOT to reverse that proposal.

“I really want to,” Cohen said. “I appreciate what CTDOT was trying to do in terms of not cutting service as a result of trying to find savings elsewhere. This isn’t the way to do it.”



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