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The Boston City Council held an emergency hearing on late mail delivery. The USPS didn't show up.

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The Boston City Council held an emergency hearing on late mail delivery. The USPS didn't show up.


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In an internal email accidentally sent to the City Council, a USPS executive apparently accused the body of having a political agenda and not caring about residents receiving their mail.

The Brockton USPS Processing and Distribution Center. John Tlumacki/Boston Globe

During an emergency hearing Tuesday, members of the Boston City Council heard testimony accusing United States Postal Service leaders of mismanagement that is causing significant delays in service. Adding to frustrations, the USPS declined to send a representative to testify before the councilors. 

Councilors Sharon Durkan, Henry Santana, and Ben Weber filed a hearing order last month to investigate a “lack of adequate postal services” in Boston’s Mission Hill neighborhood. Both businesses and residents alike have been impacted, and complaints have come in from all around the city, Durkan said Tuesday. 

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“Let me be clear about what we’re experiencing in our communities. Residents are missing critical communications including legal documents and financial statements. Vulnerable neighbors are experiencing delays in vital medications. Small businesses are struggling with unreliable mail services,” Durkan said. “Most critically, as we approach election season, unreliable postal service threatens to undermine our democratic process.”

USPS spokespeople did not return a request for comment Wednesday morning. 

Councilors were accidentally forwarded internal emails ahead of the hearing in which a USPS official accused the council of having a political agenda and not caring about customers, according to Durkan. Multiple councilors expressed outrage at the accusation. 

“It’s outrageous that someone from the post office has accused us of having a political agenda. Our agenda is to make sure Boston residents get their mail. That they get their checks, that they get their medication, that they get their ballots,” Weber said. “That’s not political, it’s just ensuring that residents of Boston have a basic public service.”

Leaders from three different unions that represent USPS workers in the Boston area testified at the hearing. One of the core issues is “whimsical” operating hours at post offices, according to Scott Hoffman, a national business agent representing USPS clerks in the New England region of the American Postal Workers Union. Early and consistent closures are caused by the reluctance of USPS leadership to properly staff them, even though staff members are frequently available to work. 

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“The additional lost time due to improper closings just feeds the formula to staff lower, which in turn degrades service. It’s a built-in system that is designed to spiral downward,” Hoffman said.

The flow of mail through the USPS system can get clogged in multiple ways, he said. Due to staffing shortages, employees will be assigned to work customer service windows at the expense of behind-the-scenes work facilitating the distribution of mail. USPS leaders will force trucks not to leave offices for mail deliveries until they are at full capacity, something Hoffman compared to a bus operator delaying an evening bus until the following morning because all the seats are not full. 

This fell in line with a consistent theme of the complaints about management: that decisions are being made for business reasons with little to no consideration for the service disruptions they cause. On top of that, subpar employee retention is causing the workers who remain to be inundated with massive workloads. 

Multiple residents testified about their experiences. They described instances of not receiving vital health care through the mail, delays of crucial paychecks, and issues with insurance coverage caused by USPS service problems. Mitch Hilton, who worked as a letter carrier for more than 35 before retiring in 2006, said that he has seen a marked change in service since that time. Hilton recorded 44 instances of his mail not being delivered on time so far this year, he said, with September being the worst month for on-time delivery. 

Mail service in the Boston area is “current and within performance standards,” a spokesperson for the USPS Northeast region told The Boston Globe in September. Almost all first class mail in Massachusetts during the last quarter of the fiscal year arrived “within a day of the service standard. On average, mail in the state is delivered in 2.5 days.”

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Last month, the USPS recorded an 89% on-time delivery rate for first class mail in a district consisting of Massachusetts and Rhode Island, according to the agency’s online service performance dashboard. Just over 96% of first class mail was delivered with one additional day, according to the dashboard, and it took an average of 2.6 days for mail to be delivered. 

Durkan voiced skepticism about the accuracy of the metrics published by the USPS.

“If I believed their weekly performance standards were correct based on what I’m hearing from constituents, I would not have called for this hearing,” she said. “We’re being gaslit in Boston. We’re being gaslit.”

Ross Cristantiello

Staff Writer


Ross Cristantiello, a general assignment news reporter for Boston.com since 2022, covers local politics, crime, the environment, and more.






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Boston, MA

Boston City Hall intruder who stole from employees nabbed by police, after shoplifting arrest: BPD

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Boston City Hall intruder who stole from employees nabbed by police, after shoplifting arrest: BPD


Boston Police said they have nabbed the masked suspect who entered private office suites in City Hall during work hours and stole wallets stuffed with cash and credit cards from multiple employees.

The Boston Police Department identified Darrin O’Neil, 60, of Lowell as the suspect involved in the City Hall thefts, which occurred last month, on Dec. 1.

O’Neil was already being held after a prior shoplifting arrest at DICK’s House of Sport on Boylston Street when he was identified as the alleged perpetrator of the City Hall crime, following what the cops described as an “extensive investigation,” Boston Police said on Wednesday.

Three City Hall employees reported that their wallets, which contained cash, credit cards, health savings account cards, and personal ID were stolen from their offices, per Boston Police reports.

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One woman who had her wallet snatched out of her purse with two credit cards, her City Hall ID, Massachusetts driver’s license, insurance and library cards, and $100 in cash told police two of her coworkers saw an unknown man “in the area who was wearing a brown beanie, dark jacket, sweatpants, and a blue face mask.”

Two other employees told police that not only were cash and credit cards stolen from their offices, but the thief used the cards to rack up hundreds of dollars in unauthorized purchases — totaling $1,500 at Macy’s and Walgreens.

The incident led to calls from two city councilors, Ed Flynn and Erin Murphy, for the city to tighten up security protocols in light of the intrusion and theft, which occurred during work hours and was described by both as a “security breach.”

Mayor Michelle Wu’s office said a day later that steps have already been taken to increase security after the incident, which involved unauthorized access to “several” office suites that are restricted to authorized personnel only.

Municipal Protective Services, which provides security for city buildings, has increased internal patrols throughout City Hall as a result of the incident, the mayor’s office said.

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O’Neil was arrested on shoplifting charges on Dec. 27 at 760 Boylston St., after he was seen inside DICK’s House of Sport concealing merchandise, police said.

Police said they had responded to the store at 11:39 a.m. for a report of a theft in progress.

While police approached, O’Neil was seen exiting the sporting goods store. The cops “were able to quickly stop the suspect and could see clothing with tags affixed to them inside of a bag,” police said.

During a search, about $408 of stolen merchandise was recovered, police said.

For the shoplifting incident, O’Neil was arrested and charged with larceny under $1,200 and being a common and notorious thief, police said.

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After further investigation, police said they determined that O’Neil had seven active warrants for his arrest for charges of four counts of larceny from a building, three counts of receiving stolen property under $1,200, two counts of larceny of a credit card, shoplifting by asportation, credit card fraud under $1,200, and shoplifting by concealing merchandise.



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Boston, MA

Florida-based breakfast chain makes Boston debut with newest location

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Florida-based breakfast chain makes Boston debut with newest location


Boston just got a new breakfast spot that’s serving up freshly made juices and dishes from morning until the afternoon.

Florida-based chain First Watch opened its first Boston location at 777 Boylston St. on Wednesday, Jan. 7.

The opening marks the second First Watch location in Massachusetts, joining its Hanover restaurant that opened in January 2025.

The inside of First Watch’s first Boston location, located at 777 Boylston St.David Cifarelli

First Watch was founded in Pacific Grove, California in 1983. The company later moved its headquarters to Bradenton, Florida in 1986 and is now headquartered in Sarasota.

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Before breaking into New England, First Watch was recognized in other markets for its modern take on breakfast, brunch and lunch food. All dishes are made to order using fresh ingredients in a kitchen without heat lamps, microwaves or deep fryers.

Staples include the Lemon Ricotta Pancakes — a mid-stack of whipped ricotta pancakes topped with lemon curd, strawberries and powdered cinnamon sugar — and Million Dollar Bacon — four slices of hardwood smoked bacon baked with brown sugar, black pepper, cayenne and a maple syrup drizzle.

First Watch
First Watch’s popular Million Dollar Bacon served at the chain’s Boston location.David Cifarelli

First Watch also offers seasonal items that rotate roughly five times a year. Sample offerings during the winter include the fan-favorite B.E.C. Sandwich — a bacon, egg and cheddar sandwich served on griddled artisan sourdough bread — and the Strawberry Tres Leches French Toast that’s made with challah bread and topped with strawberries, dulce de leche, whipped cream and spiced gingerbread cookie crumbles.

First Watch’s fresh juice program is a company staple as well. The juices are made in-house every morning and change based on the season. Examples include the “Morning Meditation,” “Kale Tonic,” and “Purple Haze.”

First Watch also serves Project Sunrise coffee, which is made from coffee beans sourced by women coffee farmers in South America.

First Watch Boston is open 7 a.m. to 2:30 p.m. daily.

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First Watch Boston
The outside of First Watch in Boston, located at 777 Boylston St.David Cifarelli





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Ex-Yankees 1st-rounder among non-roster invitees to Red Sox spring training

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Ex-Yankees 1st-rounder among non-roster invitees to Red Sox spring training


Come February a former New York Yankees first-round draft pick, will get a chance to prove himself to their longtime rivals.

Left-hander T.J. Sikkema, 27, is one of seven non-roster invitees to Red Sox spring training, the club announced Tuesday.

Catcher Jason Delay, infielder Vinny Capra, lefty Alec Gamboa, and right-handers Osvaldo Berrios, Hobie Harris and Devin Sweet round out the group.

The Yankees drafted Sikkema 38th overall in the ‘19 draft. He was one of three minor league pitchers they dealt to the Kansas City Royals for former Red Sox star Andrew Benintendi at the ‘22 MLB trade deadline.

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Sikkema spent the last two years in the Cincinnati Reds organization. Last year he reached Triple-A for the first time, and pitched to a 3.47 ERA over five games (four starts) with nine earned runs allowed over 23.1 innings, following the late-August promotion.

While the Red Sox had a top-ranked farm system last year, their catching depth is notoriously thin. Delay, 30, has 134 games of big-league experience with the 2022-24 Pittsburgh Pirates, including 131 behind the dish, a career .231/.333/.400 line in the majors. He spent last season with the Double-A and Triple-A levels of the Atlanta Braves organization.

Capra, 29, appeared in 47 major league games last season, 24 with the Milwaukee Brewers and 23 with the Chicago White Sox. Since his debut with the ‘22 Toronto Blue Jays, he has played 67 big-league games over the last four years.

Though a lifetime .133/.181/.188 hitter in the majors, Capra brings defensive versatility to the table. In just 58 fielding games, he has already covered third base, second, shortstop, left and right field, and made three pitching appearances.

Gamboa, 28, comes to the Red Sox after a season split between the Los Angeles Dodgers’ Triple-A Oklahoma City Comets and the Lotte Giants of the Korean Baseball League. He was the Dodgers’ ninth-round pick in ‘19, and owns a 4.23 ERA over 131 career minor league games, including 41 starts.

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Berrios is one of several former St. Louis Cardinals who will be in Red Sox camp next month. The Puerto Rico native split last season between Cardinals’ Double-A Springfield and Triple-A Memphis. Working primarily in relief, he logged a 5.12 ERA and struck out 62 over 58 innings (40 games, four starts).

Harris’ name will likely be familiar to Red Sox fans, as he spent all of last season in Triple-A Worcester. The 32-year-old righty posted a 4.05 ERA with 45 strikeouts over 31 relief appearances and one start. He also has 16 games of major league experience, from his time with the ‘23 Washington Nationals.

Like Sikkema, Harris is a former Yankees draft pick; they selected him in the 31st round in 2015.

The Red Sox signed Sweet to a minor league deal last month. He has seven games of big-league experience between the ‘23 Seattle Mariners and then-Oakland Athletics. He spent last season with the Philadelphia Phillies’ Triple-A Lehigh Valley IronPigs, with whom he posted a 5.08 ERA over 46 games, including two starts, and struck out 49 batters in 51.1 innings.

Tumbling from top spot

Entering last spring training, the Red Sox earned the top spot in Baseball America’s farm system rankings for the first time since the publication began their assessments in 1984.

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“The Red Sox have returned to the top of the farm system rankings, even after dealing four prospects to the White Sox to bring Garrett Crochet to Boston,” Baseball America’s explanation stated. “No other organization can match the trio of Roman Anthony, Kristian Campbell and Marcelo Mayer, and Boston’s pitching depth has improved as well.”

The publication’s annual Prospect Handbook ranks the Red Sox 14th.

Chalk some of that up to the aforementioned trio making their respective big-league debuts and progressing out of prospect eligibility. Players like Anthony don’t exactly grow on trees.

Other top prospects, like slugging outfielder Jhostynxon Garcia, have since been traded away. (Chief Baseball Officer Craig Breslow has made a staggering 49 trades since taking the reins in November ’23.)

At present, most of Boston’s current top prospects are in the lower levels of the farm system. Three of the organization’s top five on MLB Pipeline are expected to debut in 2027 or later; the exceptions are lefties Payton Tolle (No. 2) and Connelly Early (No.4), who both debuted late last season but remain prospect-eligible.

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