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How Ohio prison staff open and read confidential legal mail

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How Ohio prison staff open and read confidential legal mail


To appeal his conviction for burglary and related charges, James Bishop needed the legal papers a Jefferson County court clerk had mailed him in prison. But mailroom staff at Ohio’s Noble Correctional Institution decided there were too many pages.

They gave Bishop two options: Have the legal documents destroyed, or pay $4.61 in postage to send them back to the court.

When he refused either choice, correctional officers labeled the more than 60 pages from the court “contraband” and charged Bishop with “abuse of the mail system.” After filing a formal complaint, officers put Bishop in a lockdown cell for four days with a man accused of “inflicting harm on another inmate” and manufacturing a weapon, according to court and prison disciplinary records.

“I got a ticket for contraband,” an incredulous Bishop told The Marshall Project – Cleveland after getting out of the segregation unit in April. “Yeah, for the court sending me mail.”

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As of mid-June, Bishop remains incarcerated, still waiting for the records he needs to appeal his conviction.

Prison walls shouldn’t stop a person from appealing a conviction or alleging civil rights abuses while incarcerated. But a 2021 pandemic-era crackdown on drug smuggling in the mail has delayed or prevented basic legal documents from reaching people inside Ohio’s 28 state prisons.

The rights to petition the courts, to due process, and attorney-client privilege are pillars of the American justice system. “Having policies that unnecessarily restrict that is a big problem, and that’s true under the federal Constitution and our state constitution,” said Ben Cooper, a Columbus attorney who successfully challenged how the state prison system is handling what used to be protected mail.

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Access to information, including a person’s own legal records — which are usually available online to the general public — is significantly restricted in Ohio prisons.

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Incarcerated people might get a couple of hours a week to conduct research on a prison law library computer. However, there’s no unfettered access to the internet to search for legal arguments or visit a court website to view case files. Instead, there’s LexisNexis, a third-party legal research tool. It doesn’t always show every time-stamped entry on a court docket, including prosecutorial motions and lower court judgments that, if responded to in time, could aid people convicted of crimes in future appeals.

That’s why incarcerated people rely heavily on the mail. Under the enhanced scrutiny, though, legal records can take weeks or months to arrive, instead of days. Public court records, now treated like regular mail, can be denied for delivery if they exceed five pages. Because these records are now scanned, letters previously handed over in person are sometimes delivered to the wrong person, have pages missing, or come with a bill for copying and printing costs.

The Marshall Project – Cleveland interviewed or reviewed lawsuits and official complaints filed since 2021 by 33 people confined in nearly half of Ohio’s state prisons. They said staff violated their rights by opening and reading their legal mail. Prison disciplinary records showed that correctional officers punished those who criticized the mailroom or filed lawsuits claiming their mail was mishandled.

Staff at Marion Correctional Institution, for example, disciplined Chad Messenger twice in 2022 for “disobeying a direct order” and “use of telephone or mail to threaten, harass, intimidate or annoy another.” He had repeatedly supplied the mailroom with stamped envelopes and postage funds to forward legal mail to his family instead of returning it to the courts or having it destroyed. Messenger even filed a court motion accusing a local county clerk of dereliction of duty.

The conduct reports, or prison rules violations, could be used against an incarcerated person when they seek an early release from prison.

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“Sometimes our cases are determined on our behavior in here, as well as our past history,” Messenger said of early release and parole requests. If the people rack up too many conduct reports, “it looks bad.”

Incarcerated people who challenge the handling of their mail in court are rarely afforded attorneys. They represent themselves, often losing, based on judgments that grant the prison system the latitude to keep facilities secure and free from contraband.

“Courts have consistently held that the maintenance of prison security and prevention of contraband from entering the prison are ‘legitimate penological’ interests,” U.S. Magistrate Darrell A. Clay ruled in February.

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The state prison system adopted tighter restrictions for legal mail in 2021 to keep out paper dipped in hard-to-detect synthetic drugs.

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Drug seizures traced to legal mail — a tiny fraction of drug activity documented by correctional staff — did fall sharply, from 165 seizures in the first half of 2021 to 35 total in the next three years. Overall drug seizures, however, have continued to climb.

“They’re trying to say that they want to do this to prevent introduction of contraband and the drug problem,” said Richard Whitman, who is incarcerated at Belmont Correctional Institution. It’s “worse than it ever was with the previous legal mail policy.”

Incarcerated people, advocates and defense attorneys say the 2021 legal mail policy is an unconstitutional violation of the attorney-client privilege. The Marshall Project – Cleveland found that judges regularly extend filing deadlines for incarcerated people who miss filing deadlines due to slow-arriving court mail. Even with deadline extensions, people suing the state prison system or trying to overturn convictions are left with days, not weeks or months, to prepare and respond to complex legal questions and arguments raised by judges, prosecutors and attorneys who defend state-employed correctional staff.

“All they do is lie to us, and spin us,” said Jason Monaco, an incarcerated man who works in the law library at Noble Correctional Institution, where he helps others, like Bishop, fight for their mail. “These people do not care about the Constitution or anything it stands for.”

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Monaco is among dozens of incarcerated people suing state prison officials, wardens and mailroom staff for disobeying a 2024 court order to deliver all federal court mail with as little interference as possible.

And it’s not just incarcerated people who are complaining. Last month, lawyers with the Ohio Justice & Policy Center alleged in a lawsuit that, despite their staff attorneys following the new rules, staff at 11 prisons have been opening their confidential letters to clients for months.

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State prison officials declined to comment for this story due to pending litigation. Under oath in a lawsuit settled last year, a top corrections administrator defended new restrictions on legal mail as “pretty clear” and “narrowly constructed to go after a particular issue.”

Regular mail, which generally cannot exceed five pages, is scanned on site or forwarded to a processing center in Youngstown, where a private company opens, reads and scans the mail to be delivered electronically on digital tablets. Legal mail must be opened in front of the addressee, checked for contraband and, if clean, handed over without being read.

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In order to send legal mail, which, unlike regular mail, is certified as delivered and processed swiftly, the 2021 policy required attorneys and court staff to obtain a control number from the prison system. Each number expires in 21 days, can only be used once, and verifies legal mail when placed on the outside of an envelope.

Under the old policy, which larger prison systems in California and Texas also use, legal mail only needed the valid return address of a law office or court.

In the early days of Ohio’s new policy, prison mailrooms lacked guidance on how to handle court mail, which generally involves publicly available entries on court dockets. A one-page memo in September 2021 directed all mailroom staff to process all court mail as regular mail. Unless court staff marked the mail as confidential and requested a control number, the letters would be opened, scanned and read before the incarcerated person knew it had arrived.

Courtesy of John C. Coleman

In a letter to The Marshall Project, John C. Coleman, who is incarcerated at Toledo Correctional Institution, says the Ohio corrections department’s legal mail policy has prevented him from challenging his conviction.

The narrower definition significantly reduced the volume of legal mail, slashing the pieces arriving in the months before the new policy from over 10,000 to less than 3,000 by the end of last year, according to state data filed in the Ohio Justice & Policy Center lawsuit.

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State prison officials could allow defense attorneys and courts to send confidential legal mail directly to incarcerated people on their electronic tablets, which would cut out the paper altogether. But there’s no immediate timeline to implement that solution.

Four years after the start of the 2021 policy, the Ohio Supreme Court and a smattering of county courts use control numbers, even though it takes additional staff, time and resources. Several courts, including Cuyahoga County Common Pleas, do not, which means the timely delivery of court mail depends almost entirely on where an incarcerated person was convicted.

“I handle a lot of the inmate mail, but not all of it,” said Susan Ayers, chief of compliance for the Hamilton County clerk of courts office. “And I will tell you that we almost exclusively send control numbers on there. I always assumed that was for ease of routing.”

Several court clerks surveyed by The Marshall Project – Cleveland pointed to the 2021 memo from prison officials stating that they don’t need control numbers because they’re not sending legal mail.

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“We don’t even know how to do that. We don’t do that. We just file what the judges give us,” said Alicia Anderson, office manager at the Jefferson County Clerk of Courts Office, which repeatedly mailed Bishop envelopes that the prison mailroom labeled as “contraband” because they “were too large to scan.”

In June 2024, federal Judge Edmund A. Sargus Jr., of the U.S. Southern District of Ohio, approved an agreement between Ohio prisons Director Annette Chambers-Smith and El-Barseem K. Allah, whose federal court mail had been withheld by the mailroom at Southern Ohio Correctional Institution. All federal court mail would be treated as legal mail “whether or not it was assigned a control number,” the agreement stated.

The Ohio prison system, however, is not consistently holding up its end of the bargain, according to multiple incarcerated people who have referenced the ruling in subsequent lawsuits. Bishop, for example, sent The Marshall Project – Cleveland a photo and scanned copy of mail from a federal courthouse in Cleveland. The mail was opened and read outside of his presence, then scanned and delivered with two pages missing.

“I know they are in contempt,” Bishop said.

In a lawsuit deposition last year, Brian Wittrup, the chief of strategy and policy for state corrections, told attorney Robert Salem that he could not say how many prisons were adhering to Judge Sargas’ order.

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“It is up to 28 separate prisons and their leadership to enforce those things and know whether or not they’re being followed,” Wittrup said. “There’s just no way for me to know every day if policy is being adhered to, and that’s true of any policy we have.”

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Attorneys with the Ohio Justice & Policy Center say that despite using control numbers, staff at 11 prisons have in the past few months started opening, scanning and reading attorney-client legal mail. In their May lawsuit, they argue that effective legal counsel requires clients who “feel comfortable communicating fully and frankly with their attorneys.”

While visiting the Lebanon prison, attorney Angela S. Larsen, a lead attorney on the Ohio Justice & Policy Center lawsuit, said the prison staff told her to give the warden copies of papers her client needed to sign.

“No, this is confidential,” Larsen said. “They just don’t seem to get it.”

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Bonnie Sue Reed-Tilton-Hetzel, East Liverpool, Ohio

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Bonnie Sue Reed-Tilton-Hetzel, East Liverpool, Ohio


EAST LIVERPOOL, Ohio (MyValleyTributes) – Bonnie Sue Reed-Tilton-Hetzel, known lovingly as Bonnie, passed away on Thursday, April 16, 2026, in Cleveland, Ohio, following a sudden unexpected medical emergency.

Bonnie was born on March 27, 1947, in East Liverpool, Ohio.

Bonnie lived a life marked by faith, devotion and steady love. She was a Christian woman, whose life reflected the goodness she believed in and shared with others. Those who knew her best will remember her as faith-filled, loving and generous, a woman who offered encouragement, comfort and warmth wherever she went. She carried herself with a spirit that lifted others and she lived with the kind of purpose that leaves a lasting imprint on family, church and community alike.

Bonnie was preceded in death by her beloved daughter, Crystal Tilton (surviving husband Daniel) Sigmon of North Carolina. She was also preceded in death by her mother, Helen Cameron-Reed-Salisbury of East Liverpool, Ohio; her father, Leonard A. Reed of Ohioville, Pennsylvania; her grandparents, Frank and Ethel Hager-Cameron and Ina Duncan-Reed-Sarvey; and her two brothers, L. Frank Reed of Mansfield, Ohio and William J. Reed Sr. of East Liverpool, Ohio. Though these loved ones have gone before her, the bond of family and memory remains strong, and her life was deeply shaped by the generations who came before her and the ones she helped raise with love.

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Bonnie graduated from East Liverpool High School in 1965, where she lettered in music, played violin in the orchestra and the bellyra in the band, where they marched in the 1964 Macy’s Thanksgiving Day Parade in Philadelphia, Pennsylvania, an achievement that stood as a proud memory of her youth. Her school years reflected her gift for music and her willingness to serve as part of something larger than herself. She later attended Kent State University and continued to live with a spirit of growth, learning and perseverance.

Her work ethic was strong and steady and she was respected for the many ways she contributed to the lives around her. She worked at Hills department store, Carriage Hill Meat Packing Plant and the United States Postal Service offices in Steubenville, Youngstown, Boardman, Austintown, East Liverpool and Calcutta. Later, she became self-employed in construction, roofing and remodeling, where her determination and practical skills were evident to all who knew her. Bonnie understood the value of honest work and she met life’s responsibilities with courage and grace.

Bonnie’s interests reflected her heart for ministry, family and fellowship. She loved delivering the word of God through music ministry, alongside her husband, bringing hope and comfort to nursing homes and prisons. She served her community and church, Lake Milton Baptist Temple, where she felt called to live with love and generosity. She also cherished hosting family dinners, where board games, laughter and togetherness created memories that will continue to bless her family for years to come. She enjoyed travel, especially trips to Florida and visits with family, and she valued church activities and the companionship of her six rescue cats, who were also part of the home she nurtured with tenderness.

She is survived by her devoted, faithful and loving husband, Frank Hetzel, or as she would call him “her Franko”, to whom she married on January 9th 1988; and her sister, Judi Reed-Cameron of Salem, Ohio, who will forever share in the treasured memories of a lifetime of sisterhood.

Bonnie leaves behind her two daughters, T. Renee Tilton-Rardon and her husband, Gene Goldberg of Wellsville, Ohio and April Tilton Large and her husband, David Large of Minerva, Ohio; as well as her son, Aaron Tilton of Lake Milton, Ohio. She also leaves behind her two stepdaughters, Mary Elizabeth Hetzel of Tennessee and Rebecca Hetzel Fowler and her husband, James Fowler of Tennessee; and her stepson, Robert Hetzel and his wife, Amy Hetzel of Wisconsin. Her family circle extends through 15 grandchildren, Nicholas (Ashleigh) Rardon, Zachary (Haylee) Cramer, Cassandra Sigmon, Elijah (Alexis) Sigmon, Joshua Sigmon, Alexa Sigmon, Emma Large, Ivy Large, Elyse Tingler, Danni Tingler, Tristan (Laurel) Fowler, Colton Fowler, Christian (Clarinda) Hetzel, Faith (Jacob) Charpentier and Joy (Aaron) Kamla; as well as five great-grandchildren, Macie Cramer, Damian Rardon, Savannah Rardon, Alleah Cramer and Petra Charpentier. Her family was one of her greatest joys, and she treasured each name, each face, and each precious moment shared together.

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Bonnie’s life offers a testimony that speaks plainly and powerfully. A life grounded in Christ does not end in defeat, because the faithful are held in the hands of God. She lived with conviction, served with compassion and loved with an open heart. Her story reminds us that a life of prayer, service and kindness is never wasted. As Maya Angelou wrote, “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Bonnie made people feel loved, remembered, welcomed and encouraged and that is a legacy that endures.

Though her earthly journey has ended, Bonnie’s influence remains in the music she shared, the meals she prepared, the prayers she prayed, the work she completed and the family she helped shape. Her life was a blessing and her memory will continue to call others toward faith, gratitude and love. May those who mourn her also celebrate the hope she lived by, trusting that the same God who sustained her in life now holds her in eternal peace.

Romans 8:6

King James Version 

“For to be carnally minded is death; but to be spiritually minded is life and peace.”

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Viewing and services will be held on Monday, April 20, 2026, at Lake Milton Baptist Temple, 415 S Pricetown Road, Diamond, Ohio 44412. Viewing will be held from 1:00 – 3:00 p.m., with a service following at 3:00 p.m. 

A small burial service for immediate family will be held at the cemetery afterwards.

There will be a dinner held at the church’s hall after funeral services and everyone is welcome to join to celebrate Bonnie’s life.

Arrangements for the family have been provided by Bernard P. Borowski Memorial Home.

To send flowers to the family or plant a tree in memory of Bonnie Sue (Reed) Tilton-Hetzel, please visit our floral store.

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A television tribute will air Monday, April 20, at the following approximate times: 6:47 a.m. on WYTV, 9:43 a.m. on WKBN, 10:58 a.m. on FOX and 8:12 p.m. on MyYTV. Video will be posted here the day of airing.



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Three Buckeyes Who Proved They Belong at Ohio State Spring Game

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Three Buckeyes Who Proved They Belong at Ohio State Spring Game


Fans got their first glimpse of the 2026-2027 Buckeyes during their spring game earlier today. In contrast to last year’s offensive takeover, it was the defense this year that shined for the most part.

With this, we still saw plenty of Buckeyes that proved that they are ready to play, and ready to play now. Here are three standouts from the Ohio State Spring Game.

Chris Henry Jr.

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Coming into the game, most Ohio State fans had already penciled Chris Henry Jr., the No. 1 WR in the 2026 class according to ESPN, as the successor to Carnell Tate in the Buckeye offense. 

Anyone that didn’t, probably should now.

The freshman wideout hauled in 4 passes for 96 yards, including a 40-yard touchdown catch in the second quarter. 

Playing all snaps on the outside, Henry Jr. looked very poised, showcasing smooth route running and breakaway speed. The connection between him and another Buckeye on this list was the highlight of the offense for the day. There is no doubt he should be an immediate contributor in this Ohio State offense. 

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Tavien St. Clair

After a subpar showing at the spring game last year, Tavien St. Clair showed flashes of the top-10 recruit he was just two years ago. 

He dazzled early with two big completions to Chris Henry Jr., showing off his big arm in the process. 

His touchdown pass to Henry Jr. was a beautiful look off from St. Clair, who launched it right to the right pylon to find the freshman wideout.

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It was not all sunshine and rainbows for St. Clair on the day though, as he was forced into a couple three-and-outs as well as a few balls that could have been intercepted.

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All in all, all tools are there for St. Clair to be great when his number is called, and another year of growth under Julian Sayin should help him get there.

Beau Atkinson

Buckeye fans were surprised when Beau Atkinson was basically a non-factor on the defensive line a season ago, as the hype around him coming from North Carolina was immense.

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The player they expected to see last year was on full display, as the senior finished the day with a sack and an interception off a Julian Sayin batted ball at the line of scrimmage.

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His high motor was one to watch early, as his get-off and confidence at the position looked vastly improved from last year. He is one to seriously watch to be the starter next to Kenyatta Jackson Jr. come September. 

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Ohio nursing homes ‘dump’ vulnerable patients at homeless shelters in shocking trend

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Ohio nursing homes ‘dump’ vulnerable patients at homeless shelters in shocking trend


A vulnerable woman, suffering from multiple health conditions and alcohol-related dementia, was “dumped” at a homeless shelter by an Ohio nursing home, prompting staff to call the fire department.

The woman, who was diabetic, managing a tibia fracture, and incontinent, arrived at the shelter carrying “a large bag of medications.”

Federal inspectors from the Centers for Medicare and Medicaid Services (CMS) documented the incident following an August 3, 2023, inspection, noting the woman was “unclear of what was going on, scared, and not sure who dropped her off there.”

The Eastland Rehabilitation and Nursing Center in Columbus had involuntarily discharged the woman after she was caught drinking beer at the facility. While staff reportedly sought a substance abuse rehabilitation bed, none were immediately available.

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Eastland staff failed to contact the county’s psychiatric bed board for alternative placement before taking her to the shelter, where she faced a waiting list of about 100 people.

The incident highlights a disturbing trend, described by industry experts as rare but increasingly common, where nursing homes transfer medically fragile patients to homeless shelters. CMS, which funds most nursing home care in the U.S., has previously faulted Eastland and six other facilities for similar discharge practices in recent years.

The shelter at first declined to admit the woman, leaving her outside in the late-summer heat. Staff eventually relented, letting her sit in the lobby with a glass of cold water while they summoned a city rapid response team, including the fire department and a social worker.

Most patients in these situations are older, homeless, or unemployed
Most patients in these situations are older, homeless, or unemployed (PA Archive)

Neither Eastland nor the CMS inspectors could locate the woman by the time the report was published.

“In addition, the events of what occurred at the addiction recovery center or how/why Resident #83 ended up at the homeless shelter … could not be determined as the facility was unable to provide any additional information regarding Resident #83,” the inspection report says.

The administrator at Eastland declined to return phone calls about the inspection. Facility staff declined to provide contact information for Garden Healthcare, the corporate owner of the nursing home, which operates five other facilities, according to CMS data. It doesn’t publish any contact information online.

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Most of the patients in these situations are older, homeless, unemployed and lack support networks of family or friends that might be checking in on them, according to Chip Wilkins, who leads the city of Dayton’s Long Term Care Ombudsman program, which acts as a legal advocate for long term care patients.

“We are starting to deal with it more and more. The facilities are so closely monitored on discharges, but yet they still try and send them to hospitals and not take them back. Or drop them off at homeless shelters,” he said in an interview.

“I would say certainly over the last six months there has been an uptick.”

Leilani Pelletier, the statewide ombudsman, said she didn’t have ready access to data that could confirm whether the discharges to homeless shelters have increased in frequency statewide.

But health care is as subject to macroeconomic forces like inflation as other sectors of the economy. And Medicaid, which pays for most nursing care, is under increasing cost pressure as federal lawmakers have reduced program funds.

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The challenges nursing facilities in Ohio are facing reflect a broader and concerning trend affecting facilities across the country, said Scott Wiley in a statement, CEO of the Ohio Health Care Association, an industry trade group.

“This issue has been growing as more residents face unstable housing,” he said. “State oversight and resources are needed to help tackle the issue on a larger scale to find meaningful, long-term solutions for Ohioans who struggle with homelessness. It will require a collaborative approach that a single nursing facility provider is not equipped to manage on their own.”

The state ombudsman’s office gets copies of every involuntary discharge from a nursing home in Ohio. One of the first things they check, Wilkins said, is the proposed discharge location.

Homeless shelter discharges are priority cases because they’re almost always unsafe, he said. They can’t manage the 10 to 20 medications they might need daily. Some rely on wheelchairs or walkers.

“Invariably, that ends up being a horrible experience for the individual because they’ll go to the shelter, and typically, within two to three days, the shelter will send them to the hospital because they can’t meet their needs,” Wilkins said.

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Often, the issues trace back to insurers, including Medicaid and Medicare, that cut off residents’ benefits. Sometimes the facilities cite aggressive behavior or substance use.

Homeless shelters aren’t built to handle medically fragile patients. They aren’t medical centers. Some may require residents to climb to a top bunk, a tall task for older patients.

Marcus Roth, director of communications of the Coalition on Homelessness and Housing in Ohio, said the practice puts the shelters in a tight spot. They’re tending to a population they’re not equipped to handle, but they’re also the de facto safety net.

“The emergency shelter system, to the extent we have a system, is often the only thing available when other interventions don’t work,” he said.

Pelletier emphasized in an interview that such involuntary discharges to shelters against residents’ wishes are rare. That said, she estimated about 13,000 Ohioans are discharged from a nursing home each month.

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Nursing homes, she said, have legal obligations to make sure that discharges are “safe and appropriate.” And it’s not up to the facilities, she said, to unilaterally decide where a person should go.

Whether a shelter is “safe and appropriate” is a fact-specific question. Pelletier said there are instances where it could be, pending the care needs of the resident and abilities of the shelter. It’s the kind of thing that ombudsmen hone in on when reviewing discharges.

“The real issue is when people are discharged to a homeless shelter and there’s been no work or investigation done on if that would be a safe or appropriate discharge,” she said.

It didn’t matter that its patient was diabetic and struggled to manage his blood sugar. Neither did his history of glaucoma, cataracts, or suspected autism, or his 22 years of residency at the nursing home.

What mattered is that his insurance stopped paying, and the Laurels of Hillsboro wanted him out, according to a Dec. 29, 2025 CMS inspection of the facility. The facility was sold in July 2025 and rebranded to Hillsboro Health and Rehab, but state and federal records reflect the previous name.

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The man told CMS inspectors in an interview that nursing home staff never told him he was being taken to a homeless shelter.

Federal law says nursing home residents must be given at least 30 days’ notice before a discharge, barring health and safety emergencies. But the patient at Hillsboro, who isn’t identified in the investigation, wasn’t given any. According to his former roommate, facility staff misrepresented the discharge, claiming he’d be going to an assisted living apartment as opposed to an emergency shelter that would only house him for up to 90 days.

The man wasn’t taught to manage his medications and showed up at the shelter without any needles to use. He struggled to see with his cataracts. He had no driver’s license, birth certificate or other documents he would need to get a job, income or housing.

“I can’t believe they would do someone dirty like that,” the patient’s roommate said to CMS inspectors.

Hillsboro, via a receptionist who declined to provide her name over the phone, declined to comment but said the facility is now in “substantial compliance” with the state.

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In some of the facilities cited by CMS, the providers allegedly failed to ensure patients got their medications as they were discharged to homeless shelters. And some failed to provide patients their 30 days of notice before an involuntary discharge.

Meadowbrook Manor, in Trumbull County, sought to discharge a patient with an array of long-term illnesses and a history of substance use and homelessness, according to a July 8 inspection. He was given a 30-day discharge notice, but was sent to a shelter 20 days later regardless.

He was given two weeks’ worth of medications, but no prescriptions, medical appointments or care plan. The shelter staff identified a “mismatch” given the man had trouble walking and couldn’t climb a ladder to reach a top bunk, as the facility requires.

Meadowbrook staff refused to take him back.

At New Lebanon Rehabilitation and Healthcare Center, a woman’s insurer sent her a termination letter for her treatment for a series of neural and spinal disorders, plus depression and arthritis.

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While she was entitled to 30 days’ notice, the facility gave her roughly 24 hours before discharging her to a homeless shelter. The facility’s social services director said he didn’t know where the woman actually went, only that a friend picked her up.



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