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Oxbow couple describes ‘nightmare’ in building new home

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Oxbow couple describes ‘nightmare’ in building new home


OXBOW, N.D. (Valley News Live) – From a quick glance, Tom and Katie Webster’s newly-built home looks pristine, but upon closer look, you’re greeted with a different picture.

“From the day we signed, it was one thing after another… after another… after another,” said Katie, as she described the process of building her dream home.

Closing the deal on March 9, 2023, the house that sits on the corner of Westview Lane still has 37 projects that either needs to be finished or completely redone. Currently, the home has dented and ripped siding, crooked walls, unfinished trim, and poorly installed windows.

The Websters said the home’s floor tracking was originally put on backwards, as well as several walls wrongly put up, having to be redone three times. Heavy rain caused their home to flood, creating a domino effect of issues they had to focus on, something they both called, a “dream come true turned into a nightmare.”

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Footprints can also be seen in the driveway, from workers walking around on concrete that wasn’t dry yet. Cracks, chips, and tape are also visible from the front two pillars.

Tom, a retired veteran, previously started his own home inspection business, which allowed him to stop the building process whenever he saw a problem arise. He said, “It’s just crazy because I was paying them to watch and supervise their work, but really, I ended up having to watch many times. Had we not had that knowledge, we would’ve been in an even worse situation.”

Katie explained, “They found 87 different regulations that had to be finished before they could move onto the next part…” after a different inspector came and looked at the current state of the house.

The next part, however, never seemed to get better.

“The framers who worked on the house were arrested on our property for having a party and smoking illegal drugs, and another was arrested and extradited back to Texas,” said Tom.

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The family explained the lot size also decrease from the time they signed the purchase agreement, to the time they began putting sprinklers in. In the purchase agreement, the lot size is listed as 41,000 square feet. Tom said when he tried installing sprinklers, somehow, it changed to 32,000.

Purchase agreement lot size(Tom Webster)

They said there are other things in the purchase agreement they were promised, but don’t have, such as a dual zone heating and cooling system.

Signed purchase agreement
Signed purchase agreement(Tom Webster)

With so many issues that arose, bigger projects were delayed, creating stress on the family’s future plans.

As a veteran, Tom received a VA home loan for the house, who’s now at risk for losing some of his federal backing, as a result of his mortgage company learning these projects are not getting completed.

Over a year and a half later, they’re left fixing a lot of these issues themselves, and putting extra money into repairs that shouldn’t have happened in the first place. “The quality of work is what really saddens me because we’ve put our entire life savings into this home, expecting this to be our forever home, and right now, we just don’t believe that’s the case anymore. We can’t keep putting more money into this,” Katie said.

The $1.1 million dollar house was built through Spire Custom Homes, who the couple says has little to no communication when it comes to their complaints.

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Today, August 6, Valley News Live went to Spire’s office in Fargo to ask about these complaints, to which a woman said, “There is nobody here available to comment.” Also today, in a phone call with Brandon Block, Spire’s General Manager, he refused to comment and stated, “This is not my problem.”

Frustrated, the family contacted the North Dakota Attorney General and hired an attorney who’s been helping them send demand letters to the contractors, which is putting even more of a financial burden on them. One letter has already been sent, with a second on the way, hoping to get builders to come back and finish the job.

The Websters are now advocating for anyone who might be going through this, or anyone who’s on the lookout to build a new house, to learn from their story, and are also hoping nobody else has to go through anything like this.

Trying to stay positive, they said this situation is the reason they’re now close with their neighbors. Katie said, “We have our neighbors calling us all the time, asking about some situation that’s going on with the building, which is kind of embarrassing. It’s embarrassing being ‘the corner house with all the problems,’ but it allowed us to meet some really great people!”

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North Dakota

Morton County did not violate North Dakota’s open records law when the County Auditor, within a reasonable time, informed the requester that the requested records were not in the County’s possession.. – North Dakota Attorney General

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Morton County did not violate North Dakota’s open records law when the County Auditor, within a reasonable time, informed the requester that the requested records were not in the County’s possession..

February 27, 2026

Media Contact: Suzie Weigel, 701.328.2210

BISMARCK, ND – Karen Jordan requested an opinion from this office under N.D.C.C. § 44-04-21.1 asking whether Morton County violated N.D.C.C. § 44-04-18 by failing or refusing to provide records.

Conclusion: It is my opinion that Morton County’s response was in compliance with N.D.C.C. § 44-04-18.

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Link to opinion 2026-O-06

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ND Supreme Court Justice Daniel Crothers retiring, stepping onto new path

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ND Supreme Court Justice Daniel Crothers retiring, stepping onto new path


BISMARCK, N.D. (KFYR) – The North Dakota Court System threw a reception for a retiring member of the state Supreme Court.

Justice Daniel Cothers is leaving after serving for more than 20 years.

He plans to step down on Feb. 28.

Before Crothers became a judge, he served as a lawyer and as president of the State Bar Association of North Dakota.

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Mark Friese is set to replace Crothers starting March 9.

“He knows what is important and what to keep focused on. Justice Friese will be an exceptional replacement to me on the bench,” said Crothers.

Crothers plans to keep up on teaching gigs and spend time at his family’s farm as he steps into retirement.



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North Dakota ambulance providers losing money on every run, according to survey

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North Dakota ambulance providers losing money on every run, according to survey


By: Michael Achterling

FARGO (North Dakota Monitor) – North Dakota ambulance service providers lost nearly $500 on average for every patient transported to a medical facility last year, according to a survey.

The recent survey of three dozen providers in the state, conducted by PWW Advisory Group, was the result of a study created by House Bill 1322 passed during the 2025 legislative session.  The group presented the results to the Legislature’s interim Emergency Response Services Committee on Wednesday.

The average revenue generated from an ambulance transport was about $1,100 during 2025, but the expenses were nearly $1,600, said Matt Zavadsky, an EMS and mobile health care consultant with PWW, based in Pennsylvania.

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“They are losing money every time they respond to a call,” Zavadsky said during the meeting. “That financial loss has to be made up, typically, by local tax subsidies, fundraisers, bake sales, or all too often, service reductions to try and match expenses with the revenue they can generate.” 

He said the problem cannot be fixed by billing reform alone because the revenue generated isn’t enough to fund the cost of readiness, such as personnel, equipment and supplies, among other items.

The survey highlighted 74% of ambulance provider expenses went to personnel costs, but equipment costs have also increased in recent years.

Zavadsky said survey respondents plan to invest about $12.9 million into vehicle and equipment purchases over the next five years, averaging to about $358,000 per provider. However, the cost of a new ambulance has risen to between $275,000 to $480,000 per vehicle. Prior to the COVID-19 pandemic, a new ambulance could cost up to $250,000, he said.

There are more than 100 ambulance service providers in North Dakota. The 36 survey respondents represented a diverse group of providers from city and county services to district-owned, hospital-based and private providers, he said. The average patient transport distance is 34 miles, according to the survey.

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Zavadsky said the survey respondents reported 53% of their total revenue was generated from fees for service with the remaining 47% coming from local tax subsidies, state grants and other fundraising.

“What you guys are experiencing in North Dakota and what is happening in the local communities … is not the fault of the local communities, not the fault of the state, this is just our new normal,” Zavadsky said.

Rep. Todd Porter, R-Mandan, owner of Metro-Area Ambulance Service which serves Morton and Burleigh counties, said Medicare patients reimburse ambulance providers at a much lower rate than private insurance and Medicaid patients. He added Medicare patients make up about 60% of the call volume in the Bismarck-Mandan area.

“If we’re being underpaid for 60% of our call volume, then we have to make it up some place,” Porter said.

He said some providers can make up that difference in reimbursement with tax dollars, but not all providers have that option.

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“We do other contracted work for nursing homes, hospitals, funeral homes in order to make up that difference,” Porter said. “This is a federal government problem. This is a CMS (Centers for Medicare and Medicaid Services) problem that we’ve known about for years.”

Porter also said ambulance services are not reimbursed for responding to a call with a Medicare patient that doesn’t require a transport to a hospital. According to the survey, about 17% of all ambulance calls don’t require transport to a medical facility.

The survey also showed about 2,300 of the nearly 33,600 patient transports billed last year ended up in collections after being more than 90 days delinquent, totalling $2.7 million, Zavadsky said. The average total of a claim sent to collections was about $1,100.

Zavadsky estimated the total of unpaid claims for more than 100 providers across North Dakota was about $5.8 million in 2025. Some providers don’t have procedures to pursue delinquent billing in collections, he said.

Rep. Jim Grueneich, R-Ellendale, chair of the committee, said the committee will take a deeper look at the data presented on Wednesday and may have recommendations, and possible draft legislation, to address the issue in the 2027 legislative session.

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