Finance
3 ERP experts on AI’s impact on the finance department
Finance departments have traditionally been risk-averse, which has often led them to lag in adopting new technologies. This writer recalls finance leaders insisting that their company’s financial data was too proprietary to ever move into the cloud. Yet, this caution hasn’t always been the norm. Finance was among the earliest adopters of personal computers. PC-based spreadsheets revolutionized how financial work was done, transforming processes once handled on paper with a Texas Instruments or HP calculator. Those manual methods were slow and error-prone, so it was a godsend when spreadsheets made financial analysis faster, easier and far more accurate.
In fact, PCs became a status symbol in accounting — public accounting firms proudly showed off that everyone had the latest PC. Geoffrey A. Moore, in “Crossing the Chasm,” writes about the role of Lotus 1-2-3 in enabling its delighted early adopters “to do something they had never been able to do before — what later became popularized as ‘what if’ analysis.”
The question now is whether generative and agentic AI will fundamentally reconfigure how finance is done. Bruce Harris, director of financial systems and intelligence at Torchy’s Tacos, put it well in a recent interview with me.
“Every taco we sell is in our cloud data warehouse, and this data tells a story. By embracing agentic AI, we’re transforming finance from transactional to strategic,” he said. “Our agentic workflows automate the routine work, freeing our people to focus on insight, strategy, and growth. This isn’t about replacing talent — it’s about amplifying it.”
To explore this shift further, I spoke with experts at three ERP companies that are enabling agents for their finance customers:
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Andrew Kershaw, group general manager for the office of the CFO, Workday
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Joe Preston, vice president of product and design, Intuit
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Victor Alvarez, product marketing manager for Joule, SAP
Their perspectives are surprising and deserving of wider attention — especially for CIOs, I would wager. For many organizations, CFOs have been the executives to whom IT reported — or, at minimum, one of IT’s most demanding and consequential internal customers. Countless CIOs have seen their lives upended by ERP implementations that dragged on for years, consuming budgets, attention and every available set of hands. These “all-hands” moments have repeatedly locked CIOs into long cycles of implementation and reimplementation.
What will be interesting to watch now is whether the shifts underway — particularly, finance’s push to apply AI to become leaner, more automated and more strategic — trigger another implementation cycle. Interestingly, if finance can reimagine its operating model, CIOs may find themselves at the center of a very different partnership with the CFO.
From number crunchers to strategic advisors
Each of the ERP experts I spoke with made it clear that AI agents will automate transactional and compliance work, freeing finance professionals from manual tasks, including data entry, financial reconciliation and expense validation. With agentic AI, the boring, repetitive financial work is officially over — a welcome development for someone who had done financial analysis right after my first MBA. It was not my calling, but people who were STs in a Myers-Briggs assessment thrived in traditional accounting-type roles. What will this mean for those types?
AI agents will refine accounting and finance roles from transaction-heavy to insight-driven, shifting focus toward strategic analysis, decision support and business partnership. The hope, clearly, is that with the support of AI, finance teams can tackle previously “undone” work, unlock new productivity and enable faster, smarter business decisions.
Andrew Kershaw, group general manager for the office of the CFO, Workday
The AI opportunity for the CFO role
Here are excerpts from my discussions with Kershaw, Preston and Alavarez (lightly edited for clarity and brevity) on the importance and implications of applying AI to finance, starting with how AI will redefine the role of the CFO.
Andrew Kershaw, Workday: “Agents will accelerate the evolution of the CFO’s role, enabling [them to spend] the vast majority of their time on strategic opportunities across the business vs. managing transactional efficiency within their group. The core goal has always been the same: less time on transactions, more time on insights that drive the business forward. The value of agents lies in automating finance processes to help the CFOs and their teams both protect and grow value in the business.
“On the protection side, it’s about automating for greater accuracy, compliance and risk mitigation. On the growth side, it’s about unlocking insights to drive the business forward. By taking on tedious work that doesn’t require human judgment, agents free up teams to focus on strategy and high-value decisions. … This is how CFOs gain the credibility and capacity to stop spending time looking back and start spending it looking forward.
“It’s exciting because agents are moving beyond just surfacing insights to actually taking autonomous action, delving deeper into the data to understand variance or root cause of issues, then resolving an error or notifying the right people — effectively automating the workflow from insight to resolution.”
Joe Preston, Intuit: “While most financial tools give CFOs access to data … it’s challenging to cut through the noise and determine what’s valuable. Agentic AI identifies trends, connects and finds insights that are overlooked or hidden, helping CFOs understand not only where their business stands today but where it’s headed. Agents can provide a comprehensive approach to the financial management of growing, midmarket businesses with robust reporting, KPI analysis, and scenario planning and forecasting based on performance and peer benchmarking, helping CFOs and their finance teams make smart decisions to achieve their goals.”
Victor Alvarez, product marketing manager for Joule, SAP
A new division of labor in finance
AI agents are expanding automation by handling complex, multi-step and cross-functional workflows like invoice matching, cash collection and dispute resolution — while improving speed, accuracy and cash flow. With this said, our ERP experts noted that human expertise remains central.
Kershaw: “What sets AI agents apart is their ability to automate parts of finance that couldn’t be automated before. Past solutions struggled with ‘gray areas’ — tasks requiring judgment or cross-functional input. Now, agents handle these complex, insight-driven tasks, making finance workflows smoother and smarter. For example, in accounts payable, if an invoice doesn’t match a closed purchase order, agents can handle this autonomously, coordinating with other agents to resolve the issue, while still respecting the control environment.
“However, while agents are great at surfacing data and routing decisions, human judgment remains critical, especially for complex financial decisions. Agents will make it easier for decision-makers to act with confidence, but decisions that impact financial results require human oversight because someone needs to own the outcome. For example, AI can surface data for bonus accruals, but leadership must make the final call because executive alignment is required.”
Victor Alvarez, SAP: “Agents will handle common, multi-step workflows that require reasoning over data and business process context (e.g., invoice processing, dispute resolution, trade classification). They’ll also perform cross-functional workflows, such as cash collection involving finance, customer service and operations. Real-time decision support through recommending actions based on trusted, high-quality financial data is another significant benefit. For example, an accounts receivable agent doesn’t just automate receivables. It reasons through open items, balances, disputes, and dunning history to assess risk and prioritize follow-ups. It analyzes this context to flag high-risk receivables, recommends the next best actions and guides users with proactive, timely insights. Then it acts — initiating follow-ups, prompting responses and supporting resolution. This can result in less time spent managing overdue receivables, fewer write-offs through early risk detection and improvement in DSO to strengthen cash flow.”
Joe Preston, vice president of product and design, Intuit
Can finance learn to trust AI with its data?
AI complements — does not replace — human expertise, with people providing essential context, oversight, and ethical judgment in decision-making. Security, data integrity and privacy are paramount but will require finance leaders to understand how AI reaches conclusions to ensure accountability and compliance.
Kershaw: “Beyond the need for AI to act in an auditable, correct and repeatable manner, currently, the biggest hurdle for finance organizations isn’t understanding the value of AI — it’s reimagining what’s possible and adopting new ways of working. On reimagining possibilities, finance leaders aren’t used to AI agents providing instant, strategic recommendations instead of their having to manually track down information. Regarding new ways of working, finance teams must adapt to new workflows, including closer collaboration with IT.”
Preston: “Organizations need to keep in mind that AI complements human intelligence. While AI automates certain tasks and surfaces valuable information, human expertise is critical to ensure the right context and decision-making is applied. It’s also important for firms to remember that public AI tools may lack the secure environment needed when analyzing client data.”
Most exciting tasks to automate with AI agents?
The biggest challenge for finance leaders is not about recognizing AI’s value but reimagining what’s possible with AI. Here’s Kershaw’s take.
Kershaw: “Two areas: contracts and cost/profitability analysis. They are exciting because they represent the removal of very time-consuming and cumbersome activities that unlock incredible value.
“First, consider contracts. With a revenue contract agent, for example, AI automatically reads incoming contracts, sorts them by type and extracts all the critical data points like customer name, payment terms and total contract value. Crucially, the AI is continuously monitoring your entire portfolio and surfacing key insights through interactive dashboards, giving finance professionals insight into things like built-in rate increases tied to inflation that could automatically expand your revenue.
“Second, profitability isn’t just about one big number; it requires analyzing the true cost of operations for both direct and indirect costs and providing clear transparency into how shared resources are consumed. Agentic AI allows accountants and finance professionals to allocate indirect costs daily — such as management fees, utilities, IT and marketing — down to the individual outlet.”
Parting words
As each of the ERP experts made clear, finance organizations are on the precipice of significant change. For a profession developed as Columbus sailed the ocean blue, the change and disruption that it is about to experience is earth-shattering. In “Epic Disruptions: 11 Innovations That Shaped our Modern World,” Scott D. Anthony writes that “disruption is an engine of progress. By making the complicated simple and the expensive affordable, it transforms how we work, play, live and communicate.” Nowhere will this transformation be clearer than in accounting and finance as agentic AI takes hold.
In a world where the books of the company largely run themselves, it will be the more cerebral accounting and finance people who are in demand. These survivors will not only understand the books but also be able to make concrete suggestions on achieving business transformation.
Demonstrating this line of sight into business transformation will be a challenge similar to what happened to the CIO and their teams since the COVID-19 pandemic: the ones who survived underwent personal transformation, in many cases adopting a new mindset and skill set.
This time, the personal transformation is required by the CFO and their key reports in order to lead the next wave of change. And just like with CIOs and their teams in the wake of the pandemic, not everyone will be capable of making the change.
Finance
Why has the UAE closed its stock exchanges?
The United Arab Emirates has closed its main stock exchanges amid a widening conflict in the region following the United States and Israel’s attacks on Iran.
The UAE’s financial regulator on Sunday announced that its key exchanges in Dubai and Abu Dhabi would not immediately reopen after the weekend break amid the fallout of the US-Israeli attacks that killed Iran’s Supreme Leader Ayatollah Ali Khamenei.
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The announcement that the Abu Dhabi Securities Exchange and Dubai Financial Market would remain closed on Monday and Tuesday came after the UAE was hit with hundreds of Iranian missile and drone attacks, including a strike on Abu Dhabi’s main airport that killed one person and wounded seven others.
The UAE’s Capital Markets Authority said in a statement that it would continue to monitor developments in the region and “assess the situation on an ongoing basis, taking any further measures as necessary”.
Here is all you need to know about the move.
Why has the UAE decided to shut its main stock exchanges?
The financial regulator did not elaborate on the rationale for its decision, only saying that it was taken in accordance with its “supervisory and regulatory role” in managing the country’s financial markets.
While closing the stock market outside of scheduled breaks is relatively unusual worldwide, especially in the era of electronic trading, it is not unprecedented.
Typically, when financial authorities halt stock trading during a crisis, it is because they are concerned about panic selling.
During periods of extreme volatility, such as wars and financial crises, investors often rush to sell their holdings to avoid suffering big losses.
As investors sell their stocks, the market value falls further.
This dynamic can spur a vicious cycle that, left unchecked, can lead to a full-blown market crash.
Since the US-Israeli attacks on Iran, stock markets around the world have seen significant – though not catastrophic – losses, while oil prices have risen sharply.
Saudi Arabia’s benchmark Tadawul All Share Index fell more than 4 percent on Sunday, while Egypt’s EGX 30 dropped about 2.5 percent.
In Asia, major stock markets closed lower on Monday, with Japan’s benchmark Nikkei 225 and Hong Kong’s Hang Seng Index down about 1.4 percent and 2.2 percent, respectively.
The practice of shutting the market to prevent panic selling is controversial among economists and investors.
Closing the market prevents investors from accessing cash they might need in a hurry.
Critics also argue that such closures only exacerbate the sense of panic they seek to prevent and distort important signals about the market.
“Investors don’t like uncertainty, and at times of market stress, liquidity is most important. It appears the UAE just took that away,” Burdin Hickok, a professor at New York University’s School of Professional Studies, told Al Jazeera.
“This move has the potential of diminishing the status of Dubai as a true major market and weaken investor confidence in the Dubai markets. There has to be some concern about capital flight and negative ripple effects.”
Has this happened before?
The UAE has closed its stock exchanges before, though not due to regional conflict.
In 2022, the UAE halted trading as part of a period of mourning declared to mark the death of President Khalifa bin Zayed Al Nahyan.
The emirate announced a similar pause following the death of Dubai’s ruler, Sheikh Maktoum bin Rashid Al Maktoum, in 2006.
“Historically, to the best of my knowledge, no Middle Eastern state, including Israel, has closed its stock exchange during a time of regional conflict,” Hickok said.
“In prior conflicts, Israel has modified hours of their exchange, but we are talking hours, not days.”
Other countries have shuttered their stock markets during periods of major turmoil in recent years.
After Russia launched its full-scale invasion of Ukraine in 2022, authorities shut the Moscow Exchange for nearly a month.
In 2011, Egypt shut its stock exchange for nearly two months as the country was grappling with the upheaval of the Arab Spring.
After the September 11, 2001, attacks on the United States, the New York Stock Exchange and the Nasdaq halted trading for six days, the longest suspension since the Great Depression.
How important is the UAE’s stock market?
The UAE is a relatively small player in the world of capital markets, though it has made significant inroads in recent years.
The Abu Dhabi Securities Exchange and Dubai Financial Market have a combined market capitalisation of about $1.1 trillion.
By comparison, the New York Stock Exchange, the world’s biggest bourse, has a market capitalisation of about $44 trillion.
Saudi Arabia’s Saudi Exchange, the biggest exchange in the Middle East, is valued at more than $3 trillion.
Still, the UAE’s stature among financial markets has been on the rise.
Before the latest crisis, UAE-listed stocks had been on a winning streak.
The Dubai Financial Market General Index, which includes companies such as Emirates NBD and Emaar Properties, rose more than 29 percent in the 12 months to February 27.
Haytham Aoun, an assistant professor of finance at the American University in Dubai, said while the UAE could see some outflow of foreign capital, the country’s economy remains on a strong footing.
“A temporary stock market closure will have a limited impact on long-term economic variables, provided the fundamentals remain strong,” Aoun told Al Jazeera.
“In the UAE case, it’s a precautionary intervention, and not a sign of structural weakness.”
Finance
Canton High School students find success in personal finance
CANTON, Miss. (WLBT) – A group of juniors at Canton High School has won back-to-back state championships in Mississippi’s Personal Finance Challenge.
The team’s work can be seen through the school’s reality fair, where students are assigned careers and salaries and must make the same financial decisions adults face each month.
Teena Ruth, a personal finance teacher, said the exercise resonates beyond the classroom.
“It’s an eye-opening experience,” Ruth said. “They kind of see what it’s like for even their parents when they have to make these decisions every day — when they are writing out those checks.”
For student Jalynn Dunigan, the program carries personal significance.
“To be known for something else outside of cheer and not just what I do on a court, on a field. I can do something and put my brains to it and people can know that I’m not just pretty,” Dunigan said. “I’m smart as well.”
Student Henser Vicente said the team’s success sends a broader message.
“We’re making a statement that we’re not what you think we are,” Vicente said. “Like, we’re greater than what you think. We can do better than what you think we can do.”
A proposed financial literacy bill in Mississippi would require students to pass a semester of personal finance as a graduation requirement.
Alexandria Luckett said the team’s national success is already motivating others at the school.
“I’m so happy that people are getting more involved in things like this and stepping out of their comfort zone and just putting themselves out there,” Luckett said. “Because I know there’s a lot of shy students [who] don’t necessarily join clubs or anything. So, when they see a group like this going to nationals two times in a row, I feel like that motivates a lot of students.”
Nelly Rosales said competing at the national level has given the team a platform beyond the competition floor.
“We’ve gone to Cleveland, Ohio, we’ve gone to Atlanta, and then hopefully this year we get to go out of state again,” Rosales said. “Being able to be a role model to a lot of children — like especially Hispanic girls who don’t see a lot of role [models] especially in the community — being able to be a role model is a really big thing.”
The students are currently gearing up for this year’s State Personal Finance Challenge set to take place next month.
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Finance
A 27-year-old drew down half of her stock portfolio to buy real estate. It’s part of her plan to hit financial independence.
A few years into her accounting career, Carolyn Yu began thinking seriously about financial independence.
“I’d feel very stressed and tired,” Yu, who was working at a Big Four firm at the time, told Business Insider. “I thought, maybe someday I could have more freedom and not spend 24/7 working at a very demanding job.”
She picked up “Rich Dad, Poor Dad” and started listening to the popular real estate podcast, BiggerPockets. One takeaway stood out: focus on buying assets that can grow in value.
Yu, who’d been consistently investing in the stock market since college, felt compelled to make a move. In late 2024, she drained about half her stock portfolio in order to pay cash for a two-bedroom, two-bathroom condo in Fort Worth, Texas.
The Bay Area-based Gen Zer had been eyeing Texas in part for its tax advantages, including the absence of state income tax. She considered other Texas markets, but Fort Worth stood out for its affordability and growth potential.
“The population growth, the crime rate, the property value growth — they all looked good to me,” she said.
She flew to Fort Worth, toured the condo, signed a contract the next day, and closed within a month. Yu intentionally kept her first purchase under $100,000, unsure whether she had the capital or experience to take on something larger.
“Pretty much 50% of my stock portfolio was gone,” she said. But the drawdown didn’t faze her. “I knew that $80,000 transitioned into another investment.”
Scaling to 5 properties in 2 years by recycling capital
Yu grew her portfolio by reinvesting equity from one property into the next.
Her strategy centers on buying below market value, improving the property, allowing it to appreciate, and then tapping into the built-up equity to help finance another purchase.
As her portfolio expanded, her financing evolved. She moved from paying all cash for her first condo to using conventional loans and later DSCR (debt service coverage ratio) loans, which are designed for investors and rely heavily on a property’s cash flow.
Her second purchase was a two-bedroom, one-bath single-family home. She bought it in June 2025 for about $105,000, putting down 25%. After investing about $50,000 in renovations, she said the home appraised at $195,000 and rented for $1,500 a month.
“This property allowed me to execute the BRRRR strategy successfully,” she said, referring to buy, rehab, rent, refinance, repeat. She said she was able to pull out about 70% of the appraised value to help fund her next purchases.
Within about two years of buying her first condo, Yu had a five-property portfolio. Her first three are cash-flowing, while her fourth is currently listed for rent, and her fifth is being prepared for tenants. Business Insider reviewed mortgage documents to confirm ownership and lease agreements to verify rental rates.
Courtesy of Carolyn Yu
One of the challenges she’s faced since buying property has been vacancy.
She purchased her first condo in late 2024 — “probably the worst time to rent because of winter vacancy,” she said — and it sat empty for six months. She eventually lowered the asking rent by about $100 a month before securing a tenant.
The vacancy was stressful, but manageable because she had paid cash and didn’t carry a mortgage. Still, she owed about $600 a month in HOA dues.
Her advice to other investors: keep at least six months of reserves, know your numbers inside and out, and expect vacancies and repairs.
Why she prefers real estate to stocks
Yu still invests in stocks, but said she prefers real estate because it feels more controllable and scalable. In addition to generating a few thousand dollars a month in rental income, she’s also building equity in her properties.
“Real estate gave me more control, more tangible assets, more tax efficiency,” she said, pointing to depreciation, mortgage interest deductions, and the ability to refinance without selling. She also enjoys negotiating deals.
She funnels most of her rental income back into her stock portfolio. Her end goal is financial independence and work flexibility.
Yu wants to own at least eight properties by 2027 and have her portfolio appraised at roughly $2 million. By then, she hopes rental income will cover her expenses and provide enough cushion to leave her W-2 job, so she can focus solely on her real estate business.
She’s also changed how she thinks about spending. Early in her career, she said she coped with work stress by traveling frequently. Now, she prioritizes investing over lifestyle upgrades.
“I would rather put my money into investments right now in exchange for vacations in the future,” she said. “I think it’s totally worth it because I think in two years, I could be financially free.”
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