Business
Dear USPS: This California town wants its post office back
On the outskirts of this coastal village — just past the road sign telling visitors they are “Entering a Socially Acknowledged Nature-Loving Town” — a big wooden placard displays a set of hand-painted numbers. They are changed each morning.
“Days Without a Bolinas Post Office,” the sign reads.
On June 1, that number hit 456.
That’s how long it has been since the U.S. Postal Service was booted from its office in downtown Bolinas amid a fight with its longtime landlord.
In this artsy little town in west Marin County — a haven for poets and painters, writers and actors — the loss hit hard. The 1,500 citizens of ZIP Code 94924 have fought to get their post office back with their most cherished tool: creativity.
They have picketed with placards reading, “Real Mail Not Email!” They have marched in local parades dressed as letter carriers. They have composed songs and written poems and sent thousands of letters, in hand-painted envelopes, to USPS officials.
They even drafted their own plan for a temporary post office, offered to fund it, and sent it to Congress.
“It’s a very Bolinas approach, breaking through bureaucracy through art and culture and pleas,” said John Borg, who is helping lead the citizens campaign. “This has taken way longer than it should.”
The approach is quirky, but the loss is serious.
A sign at the entrance of Bolinas counts the days the small coastal town has been without its post office.
(Genaro Molina / Los Angeles Times)
Most people in this aging rural community abutting the Point Reyes National Seashore do not get home delivery. They relied upon daily trips to the post office for parcels, pension checks and mail-order prescriptions, not to mention the chance to catch up on the small-town scuttlebutt.
Now, they must drive at least 40 minutes round-trip, through the forest on Highway 1, to a flood-prone post office at a campground in the even smaller town of Olema.
Enzo Resta, a longtime resident and founder of the new Bolinas Film Festival, compared reaction to the loss of the post office with the so-called “hype cycle” around new technologies.
“There was the crash, where there was a lot of hope and indicators we would get it back — the peak of inflated expectations,” he said. “When it got pushed a little further, we kind of went into the valley of despair, and we’re just trying to crawl back out.”
The Bolinas post office shut down on March 3, 2023. It had occupied half of an unadorned single-story wooden building on Brighton Avenue — most recently shared with a liquor store — for six decades.
The USPS already was a tenant when Gregg Welsh, of Ventura County, acquired the building about 50 years ago. His family trust currently owns it.
The relationship between landlord and tenant soured long ago.
Most people in Bolinas do not get home delivery and relied upon daily trips to the post office for their parcels, pension checks and mail-order prescriptions.
(Genaro Molina / Los Angeles Times)
According to a statement provided by Welsh through his attorney, Patrick Morris, the USPS for years violated its lease, which required it to maintain and repair the flooring at its own expense.
The postal service, the statement reads, discovered asbestos in the floor tiles in 1998, but essentially kept it hidden from the landlord for more than two decades and did not post warning signs for the public or employees.
When Welsh visited the Bolinas post office in late 2020, the statement reads, he saw worn and broken tiles and exposed, deteriorating subfloor materials.
The landlord and the postal service tussled over who should pay for repairs and asbestos abatement.
The USPS lease, according to the statement, ended in January 2022, with the parties still arguing over the floor. The postal service continued to occupy the building, sans lease, as a “tenant at sufferance.”
In a February 2023 email to USPS officials, which Morris provided to The Times, Morris said his client had not yet evicted the post office, in part because he had not wanted to deprive Bolinas residents of postal facilities before it could find a new location. But at that point, Welsh had had enough. He demanded the post office vacate the building within a month.
Kristina Uppal, a Bay Area-based spokeswoman for the USPS, did not respond to questions from The Times about accusations made by the landlord or about the alleged presence of asbestos in the building. She said the USPS was “forced from the old facility due to the unexpected termination of a lease,” but that there are no plans to permanently close the Bolinas post office.
“We are just as eager to resume retail operations in Bolinas as the community and provide enhanced accessibility such as expanding street delivery to alleviate any inconvenience,” Uppal wrote.
Bolinas residents sent more than 2,500 “art” letters with personalized appeals asking U.S. Postal Service officials to resurrect mail service in their town.
(John Borg)
Residents want their post office back, but their trust in the USPS has frayed.
The dust-up in Bolinas comes as U.S. Postmaster Louis DeJoy, appointed when former President Trump was in the White House, is under fire for efforts to consolidate postal facilities. In a May letter, a bipartisan group of U.S. senators criticized his 10-year plan, Delivering for America, arguing that cost-cutting measures have degraded service and disproportionately affected rural communities.
Bolinas residents say they have had little direct communication from the USPS over the last 15 months. Bolinas, they note, had a post office since 1863, but townsfolk were given less than two weeks’ notice before it closed.
Their mail has been bounced around — rerouted first to Olema, then to nearby Stinson Beach because of flooding, then back to Olema. Sometimes, their letters were left in unsecured bins on outdoor tables.
The relocation has been more than just an inconvenience for the town’s elderly residents, many of whom cannot drive. There is little public transit, and more than half the town’s residents are 65 or older.
People began reporting problems getting mail-order medication soon after the post office closed, according to the Marin County Board of Supervisors. They also have struggled to get lab results and healthcare coverage updates.
Borg, 62, is a type 1 diabetic who had his insulin delivered through the mail before the closure. Now, he said, package delivery is so iffy that he drives two hours round-trip to San Rafael each month to pick it up at a pharmacy.
Bolinas’ poets and painters have been integral to the town’s campaign for a post office. Here, an artist who goes by StuArt, creates the sign that will count the days Bolinas goes without service.
(John Borg)
Borg runs a small business, making stainless steel drinkware, and has had two five-figure checks for his company lost in the mail.
He said residents of the unincorporated town — which has no mayor or city attorney advocating on their behalf — had to band together to make their voices heard.
Appealing to the outside world is a tall order for a place so famously reclusive that, for years, a vigilante band called the Bolinas Border Patrol stole road signs on Highway 1 directing travelers into town. Once, when the California Department of Transportation tried painting BOLINAS on the blacktop, sneaky citizens promptly blacked them out with tar.
“We’re a small village that kind of likes to keep to ourselves and deflect attention and not be super profile. But we’re in the process where the town is changing,” said Borg, noting that a growing share of Bolinas’ limited housing stock is being used as second homes for the wealthy and short-term vacation rentals.
“The one thing that holds this place together is the post office.”
There has been no viable commercial real estate in tiny Bolinas for the post office to move into permanently. And a 1971 water meter moratorium has effectively prohibited development for the last 53 years. The moratorium, which has been challenged and upheld in court, was put into place because Bolinas has a limited water supply, mostly coming from the Arroyo Hondo Creek in the Point Reyes National Seashore.
Last spring, residents drafted a detailed proposal for a temporary facility — a mobile office trailer on a parking lot next to the fire station — and offered to raise $50,000 for its installation.
Bolinas residents note they were given just two weeks’ notice that their post office — a fixture in town since 1863 — was closing.
(Genaro Molina / Los Angeles Times)
They sent the plan to a supportive Rep. Jared Huffman (D-San Rafael), who shipped it to DeJoy. A spokesperson for Huffman said his office has been in frequent contact with the USPS and shares the community’s frustration over the slow process.
Uppal, the USPS spokeswoman, said the agency has “reviewed proposals” and “will select a site that best meets our operational needs and can provide continued service to the community long term.”
“I can confirm there is a potential option that is under review now,” she wrote. She did not provide details.
In his written response to questions from The Times, Welsh, through his attorney, said there has been discussion with USPS about moving back into its former building. No further details were provided.
For now, Bolinas residents continue to haul up to Olema — and to lionize the simple pleasure of picking up their mail locally. Or, as one local poet put it in an ode penned for a “Save the Post Office” rally:
I have gossip to send to Tomales,
regrets to send to Limantour Beach.
But it’s Bolinas — always Bolinas — I dream of finding
in the return address of a letter sent to me.
Business
Elon Musk company bot apologizes for sharing sexualized images of children
Grok, the chatbot of Elon Musk’s artificial intelligence company xAI, published sexualized images of children as its guardrails seem to have failed when it was prompted with vile user requests.
Users used prompts such as “put her in a bikini” under pictures of real people on X to get Grok to generate nonconsensual images of them in inappropriate attire. The morphed images created on Grok’s account are posted publicly on X, Musk’s social media platform.
The AI complied with requests to morph images of minors even though that is a violation of its own acceptable use policy.
“There are isolated cases where users prompted for and received AI images depicting minors in minimal clothing, like the example you referenced,” Grok responded to a user on X. “xAI has safeguards, but improvements are ongoing to block such requests entirely.”
xAI did not immediately respond to a request for comment.
Its chatbot posted an apology.
“I deeply regret an incident on Dec 28, 2025, where I generated and shared an AI image of two young girls (estimated ages 12-16) in sexualized attire based on a user’s prompt,” said a post on Grok’s profile. “This violated ethical standards and potentially US laws on CSAM. It was a failure in safeguards, and I’m sorry for any harm caused. xAI is reviewing to prevent future issues.”
The government of India notified X that it risked losing legal immunity if the company did not submit a report within 72 hours on the actions taken to stop the generation and distribution of obscene, nonconsensual images targeting women.
Critics have accused xAI of allowing AI-enabled harassment, and were shocked and angered by the existence of a feature for seamless AI manipulation and undressing requests.
“How is this not illegal?” journalist Samantha Smith posted on X, decrying the creation of her own nonconsensual sexualized photo.
Musk’s xAI has positioned Grok as an “anti-woke” chatbot that is programmed to be more open and edgy than competing chatbots such as ChatGPT.
In May, Grok posted about “white genocide,” repeating conspiracy theories of Black South Africans persecuting the white minority, in response to an unrelated question.
In June, the company apologized when Grok posted a series of antisemitic remarks praising Adolf Hitler.
Companies such as Google and OpenAI, which also operate AI image generators, have much more restrictive guidelines around content.
The proliferation of nonconsensual deepfake imagery has coincided with broad AI adoption, with a 400% increase in AI child sexual abuse imagery in the first half of 2025, according to Internet Watch Foundation.
xAI introduced “Spicy Mode” in its image and video generation tool in August for verified adult subscribers to create sensual content.
Some adult-content creators on X prompted Grok to generate sexualized images to market themselves, kickstarting an internet trend a few days ago, according to Copyleaks, an AI text and image detection company.
The testing of the limits of Grok devolved into a free-for-all as users asked it to create sexualized images of celebrities and others.
xAI is reportedly valued at more than $200 billion, and has been investing billions of dollars to build the largest data center in the world to power its AI applications.
However, Grok’s capabilities still lag competing AI models such as ChatGPT, Claude and Gemini, that have amassed more users, while Grok has turned to sexual AI companions and risque chats to boost growth.
Business
A tale of two Ralphs — Lauren and the supermarket — shows the reality of a K-shaped economy
John and Theresa Anderson meandered through the sprawling Ralph Lauren clothing store on Rodeo Drive, shopping for holiday gifts.
They emerged carrying boxy blue bags. John scored quarter-zip sweaters for himself and his father-in-law, and his wife splurged on a tweed jacket for Christmas Day.
“I’m going for quality over quantity this year,” said John, an apparel company executive and Palos Verdes Estates resident.
They strolled through the world-famous Beverly Hills shopping mecca, where there was little evidence of any big sales.
John Anderson holds his shopping bags from Ralph Lauren and Gucci at Rodeo Drive.
(Juliana Yamada / Los Angeles Times)
One mile away, shoppers at a Ralphs grocery store in West Hollywood were hunting for bargains. The chain’s website has been advertising discounts on a wide variety of products, including wine and wrapping paper.
Massi Gharibian was there looking for cream cheese and ways to save money.
“I’m buying less this year,” she said. “Everything is expensive.”
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The tale of two Ralphs shows how Americans are experiencing radically different realities this holiday season. It represents the country’s K-shaped economy — the growing divide between those who are affluent and those trying to stretch their budgets.
Some Los Angeles residents are tightening their belts and prioritizing necessities such as groceries. Others are frequenting pricey stores such as Ralph Lauren, where doormen hand out hot chocolate and a cashmere-silk necktie sells for $250.
People shop at Ralphs in West Hollywood.
(Juliana Yamada / Los Angeles Times)
In the K-shaped economy, high-income households sit on the upward arm of the “K,” benefiting from rising pay as well as the value of their stock and property holdings. At the same time, lower-income families occupy the downward stroke, squeezed by inflation and lackluster income gains.
The model captures the country’s contradictions. Growth looks healthy on paper, yet hiring has slowed and unemployment is edging higher. Investment is booming in artificial intelligence data centers, while factories cut jobs and home sales stall.
The divide is most visible in affordability. Inflation remains a far heavier burden for households lower on the income distribution, a frustration that has spilled into politics. Voters are angry about expensive rents, groceries and imported goods.
“People in lower incomes are becoming more and more conservative in their spending patterns, and people in the upper incomes are actually driving spending and spending more,” said Kevin Klowden, an executive director at the Milken Institute, an economic think tank.
“Inflationary pressures have been much higher on lower- and middle-income people, and that has been adding up,” he said.
According to a Bank of America report released this month, higher-income employees saw their after-tax wages grow 4% from last year, while lower-income groups saw a jump of just 1.4%. Higher-income households also increased their spending year over year by 2.6%, while lower-income groups increased spending by 0.6%.
The executives at the companies behind the two Ralphs say they are seeing the trend nationwide.
Ralph Lauren reported better-than-expected quarterly sales last month and raised its forecasts, while Kroger, the grocery giant that owns Ralphs and Food 4 Less, said it sometimes struggles to attract cash-strapped customers.
“We’re seeing a split across income groups,” interim Kroger Chief Executive Ron Sargent said on a company earnings call early this month. “Middle-income customers are feeling increased pressure. They’re making smaller, more frequent trips to manage budgets, and they’re cutting back on discretionary purchases.”
People leave Ralphs with their groceries in West Hollywood.
(Juliana Yamada / Los Angeles Times)
Kroger lowered the top end of its full-year sales forecast after reporting mixed third-quarter earnings this month.
On a Ralph Lauren earnings call last month, CEO Patrice Louvet said its brand has benefited from targeting wealthy customers and avoiding discounts.
“Demand remains healthy, and our core consumer is resilient,” Louvet said, “especially as we continue … to shift our recruiting towards more full-price, less price-sensitive, higher-basket-size new customers.”
Investors have noticed the split as well.
The stock charts of the companies behind the two Ralphs also resemble a K. Shares of Ralph Lauren have jumped 37% in the last six months, while Kroger shares have fallen 13%.
To attract increasingly discerning consumers, Kroger has offered a precooked holiday meal for eight of turkey or ham, stuffing, green bean casserole, sweet potatoes, mashed potatoes, cranberry and gravy for about $11 a person.
“Stretch your holiday dollars!” said the company’s weekly newspaper advertisement.
Signs advertising low prices are posted at Ralphs.
(Juliana Yamada / Los Angeles Times)
In the Ralph Lauren on Rodeo Drive, sunglasses and polo shirts were displayed without discounts. Twinkling lights adorned trees in the store’s entryway and employees offered shoppers free cookies for the holidays.
Ralph Lauren and other luxury stores are taking the opposite approach to retailers selling basics to the middle class.
They are boosting profits from sales of full-priced items. Stores that cater to high-end customers don’t offer promotions as frequently, Klowden of the Milken Institute said.
“When the luxury stores are having sales, that’s usually a larger structural symptom of how they’re doing,” he said. “They don’t need to be having sales right now.”
Jerry Nickelsburg, faculty director of the UCLA Anderson Forecast, said upper-income earners are less affected by inflation that has driven up the price of everyday goods, and are less likely to hunt for bargains.
“The low end of the income distribution is being squeezed by inflation and is consuming less,” he said. “The upper end of the income distribution has increasing wealth and increasing income, and so they are less affected, if affected at all.”
The Andersons on Rodeo Drive also picked up presents at Gucci and Dior.
“We’re spending around the same as last year,” John Anderson said.
At Ralphs, Beverly Grove resident Mel, who didn’t want to share her last name, said the grocery store needs to go further for its consumers.
“I am 100% trying to spend less this year,” she said.
Business
Instacart ends AI pricing test that charged shoppers different prices for the same items
Instacart will stop using artificial intelligence to experiment with product pricing after a report showed that customers on the platform were paying different prices for the same items.
The report, published this month by Consumer Reports and Groundwork Collaborative, found that Instacart sometimes offered as many as five different prices for the same item at the same store and on the same day.
In a blog post Monday, Instacart said it was ending the practice effective immediately.
“We understand that the tests we ran with a small number of retail partners that resulted in different prices for the same item at the same store missed the mark for some customers,” the company said. “At a time when families are working exceptionally hard to stretch every grocery dollar, those tests raised concerns.”
Shoppers purchasing the same items from the same store on the same day will now see identical prices, the blog post said.
Instacart’s retail partners will still set product prices and may charge different prices across stores.
The report, which followed more than 400 shoppers in four cities, found that the average difference between the highest and lowest prices for the same item was 13%. Some participants in the study saw prices that were 23% higher than those offered to other shoppers.
At a Safeway supermarket in Washington, D.C., a dozen Lucerne eggs sold for $3.99, $4.28, $4.59, $4.69 and $4.79 on Instacart, depending on the shopper, the study showed.
At a Safeway in Seattle, a box of 10 Clif Chocolate Chip Energy bars sold for $19.43, $19.99 and $21.99 on Instacart.
The study found that an individual shopper on Instacart could theoretically spend up to $1,200 more on groceries in one year if they had to deal with the price differences observed in the pricing experiments.
The price experimentation was part of a program that Instacart advertised to retailers as a way to maximize revenue.
Instacart probably began adjusting prices in 2022, when the platform acquired the artificial intelligence company Eversight, whose software powers the experiments.
Instacart claimed that the Eversight experimentation would be negligible to consumers but could increase store revenue by up to 3%.
“Advances in AI enable experiments to be automatically designed, deployed, and evaluated, making it possible to rapidly test and analyze millions of price permutations across your physical and digital store network,” Instacart marketing materials said online.
The company said the price chranges were not dynamic pricing, the practice used by airlines and ride-hailing services to charge more when demand surges.
The price changes also were not based on shoppers’ personal information such as income, the company said.
“American grocery shoppers aren’t guinea pigs, and they should be able to expect a fair price when they’re shopping,” Lindsey Owens, executive director of Groundwork Collaborative, said in an interview this month.
Shares of Instacart fell 2% on Monday, closing at $45.02.
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