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Broken and unreliable EV chargers become a business opportunity for L.A.'s ChargerHelp

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Broken and unreliable EV chargers become a business opportunity for L.A.'s ChargerHelp

Right place, right time, with an eye for opportunity, a commitment to economic growth for all, and a will to get things done. That’s entrepreneur Kameale Terry, co-founder of ChargerHelp, a Los Angeles startup.

She’s tackling a modern problem — the sorry state of electric vehicle public charging stations — while training an often-overlooked workforce for jobs in a growing sector of the economy.

Aggressive and impactful reporting on climate change, the environment, health and science.

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Billions of dollars are flowing into building out a national EV charging network, with billions more in California. Outside of Tesla’s supercharging network, however, the equipment deployed by several charging companies has proven unreliable, with more than 20% of chargers overall out of order at a given time.

Without reliable public chargers, persuading people to buy EVs to fight climate change and cut pollution will be tougher.

Charger companies say they’re working hard to fix the reliability problem, boosting their own repair and maintenance capabilities, doing more training, and turning to third-party companies like ChargerHelp.

The charger sector is overflowing with young companies hoping to score in a fast-growing market. ChargerHelp, with $21 million in venture capital funding, has developed software programs for charger maintenance and repair. Unlike many competitors, the company also trains workers for network operations and field repair, with a focus on people and communities long overlooked during earlier periods of economic and technological change.

ChargerHelp “is creating great jobs, with an orientation on general and racial diversity,” said David Epstein, chief executive at Unreasonable Group, which links startup companies with investors. But ChargerHelp isn’t just a do-gooder organization, he said. “They have a great business model from a cash flow perspective.”

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Like many entrepreneurs in what’s come to be called “cleantech,” the opportunities came somewhat as a surprise. Terry’s story counts as an example of good luck favoring the prepared mind.

She grew up in South L.A. Her large family put strong weight on commitment and hard work. It paid off. She’s risen quickly in any organization she’s become part of. Motivated by the idea of financial success, she took a job with a bank near Philadelphia. Starting out as a part-time teller and ending up as a business-bank manager.

She loved Philly. “One of the greatest things is that there are so many black people,” she said on the Founders Unfound podcast not long after ChargerHelp was founded in 2019. She visited her cousin Ray who worked in Washington, D.C., on Capitol Hill. “Everybody was like a geek, and it was wild to see black wealth concentrated in such a way,” she said. It was inspiring.

Her mother’s recurring cancer brought her back to L.A. in 2016. Saving her energy for caretaking, she took relatively easy job handling customer support calls at EV Connect, a small company that makes software for charging stations. Before long, the growing company asked her to set up a call center and customer experience department.

“The charging stations would just be having these wonky issues,” she said. At the time, charger companies depended heavily on expensive electricians to fix what turned out to be software issues, on equipment for which they were not trained. There was, practically speaking, little awareness of the need for a job called “electric charger technician.”

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“It would be super cool to have a workforce who wants to do that,” she said.

She left to work as a consultant to Los Angeles Cleantech Incubator. Its chief executive, Matt Petersen, encouraged her to start a company to train and hire people who could provide technical services to the charging industry. Her first contract was with Southern California Edison to work on electric school bus chargers. The company blasted off from there.

Terry “is a superstar who is able to share a vision for people to rally around and make things happen,” Petersen said. “Her story and Evette’s story is a hero’s journey for us.”

Evette is Evette Ellis, a workforce development expert Terry met at LACI and with whom she felt an immediate rapport. After watching Ellis in action, Terry brought her on at ChargerHelp, and was so impressed she made Ellis a company co-founder.

ChargerHelp’s founders are Southern California natives — Evette Ellis, left, grew up in Compton and Kameale Terry in South L.A.

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(Michael Blackshire / Los Angeles Times)

Ellis, who grew up in Compton, wasn’t sure at first. “These clean science-y white folks are good people, and they’re going to save the world, but I didn’t necessarily see myself in that space.”

But she fit right in. In the podcast interview, Terry said that executives in cleantech “talk about equity a lot, and that’s really cool to be part of.”

As a young teenager, Ellis recalls, she watched a woman behind the counter at a pool park daycare center who was obviously in charge and told other people what to do. “That was my first introduction to the idea that there’s work, and then there’s the people that provide the job.” She asked to be hired and by the end of the summer had became a program coordinator.

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Ellis earned her job-training chops at the federal Department of Labor’s Job Corps program, whose historic mission is training people who don’t plan to go to college for jobs in the trades. Like Terry, she joined LACI as a consultant.

At ChargerHelp, Ellis set about creating a certified training program for charger technicians, working closely with SAE International, the standards-setting organization for the motor vehicle industry. Training takes roughly six weeks before field deployment.

Beyond the technical material, Ellis emphasizes the importance of attitude. Graduating from a training program into a new job is a major step that not only affects the newly employed but future grads as well. “If you’re not giving it your all, you really are burning a huge bridge,” she says.

A field technician needn’t know software code to do the work. What’s needed is a basic understanding of how electricity works, how EV chargers work, how electric vehicles work, how to handle software programs on a computer or smartphone in concert with remote experts at a network operations center. Federal government certified safety training is an important part of the program, Ellis said.

The kind of job ChargerHelp trains for — combining familiarity with computer software, basic knowledge in electricity and electronics, and a reasonable degree of manual dexterity — will become increasingly common as software continues to infiltrate hardware in everyday life, from Ring doorbells to personal robots to apps on a car’s dashboard screen.

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High school grads can do it; so can those who graduate from college but may be lacking skills that match what employers are looking for.

Heaven Holmes of Fresno graduated from Cal State Dominguez Hills in psychology and criminal justice last year and was back home job hunting when her mother saw Terry being interviewed by local TV news. Her mom said “there’s an African American woman on TV hiring here.” Something about charger repair. Holmes applied, got trained, and became a technician at ChargerHelp.

“I didn’t know what to expect, but I’m curious and I’m always going to want to gain more knowledge,” she said. Every day is a new challenge, she said.

She’s happy to be in an industry with a future and a chance to move up the ladder. “The world is changing, and these jobs aren’t as low profile as you’d think. People are excited when they see a charger that’s been broken down for months is working.”

EV charger field technicians earn $20 to $60 an hour, concentrated in the $35 to $40 range. Certified electricians make even more. So far, ChargerHelp has trained 1,000 workers and recently began a program to train the trainers for other companies and workforce development organizations.

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ChargerHelp, of course, is far from the only company developing charger software and training workers to use it. Charging network companies such as Flo, ChargePoint, and Electrify America are expanding training programs of their own.

So are charger manufacturers, including ABM. “It’s important to build awareness around the trades in general across America,” said Mark Hawkinson, ABM’s president of technical solutions. “We’re seeing a depletion of skill sets on how to maintain critical infrastructure. Our schools don’t teach shop anymore. We need to get back to those basics.”

Even companies that have relied for decades on fossil fuel dispensation have been moving swiftly into electric vehicle charging, including gas pump installer and maintainer Owl Services. “We’ve seen an uptick in the call for technicians, particularly in the Los Angeles market,” said Owl vice president Dave Patrick. L.A. represents “the highest growth potential” for the company right now.

Marcus Glenn of Detroit was recently trained by ChargePoint but is keeping his options open. He was employed at an automobile heating and air conditioning supplier when he signed up to learn about charger repair. He successfully finished the course but is sticking with his current job — for now. The auto industry is undergoing drastic change, and layoffs are constant threat. Glenn likes knowing he’s prepared for the future. “It’s nice to have some form of stability. I’ll be looking for those opportunities and see where this leads.”

He recommends the move to others. “If you’re curious about it, be a curious cat. Go find out. There’s a lot of ways to get into this industry. There is always going to be work.”

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How our AI bots are ignoring their programming and giving hackers superpowers

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How our AI bots are ignoring their programming and giving hackers superpowers

Welcome to the age of AI hacking, in which the right prompts make amateurs into master hackers.

A group of cybercriminals recently used off-the-shelf artificial intelligence chatbots to steal data on nearly 200 million taxpayers. The bots provided the code and ready-to-execute plans to bypass firewalls.

Although they were explicitly programmed to refuse to help hackers, the bots were duped into abetting the cybercrime.

According to a recent report from Israeli cybersecurity firm Gambit Security, hackers last month used Claude, the chatbot from Anthropic, to steal 150 gigabytes of data from Mexican government agencies.

Claude initially refused to cooperate with the hacking attempts and even denied requests to cover the hackers’ digital tracks, the experts who discovered the breach said. The group pummelled the bot with more than 1,000 prompts to bypass the safeguards and convince Claude they were allowed to test the system for vulnerabilities.

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AI companies have been trying to create unbreakable chains on their AI models to restrain them from helping do things such as generating child sexual content or aiding in sourcing and creating weapons. They hire entire teams to try to break their own chatbots before someone else does.

But in this case, hackers continuously prompted Claude in creative ways and were able to “jailbreak” the chatbot to assist them. When they encountered problems with Claude, the hackers used OpenAI’s ChatGPT for data analysis and to learn which credentials were required to move through the system undetected.

The group used AI to find and exploit vulnerabilities, bypass defences, create backdoors and analyze data along the way to gain control of the systems before they stole 195 million identities from nine Mexican government systems, including tax records, vehicle registration as well as birth and property details.

AI “doesn’t sleep,” Curtis Simpson, chief executive of Gambit Security, said in a blog post. “It collapses the cost of sophistication to near zero.”

“No amount of prevention investment would have made this attack impossible,” he said.

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Anthropic did not respond to a request for comment. It told Bloomberg that it had banned the accounts involved and disrupted their activity after an investigation.

OpenAI said it is aware of the attack campaign carried out using Anthropic’s models against the Mexican government agencies.

“We also identified other attempts by the adversary to use our models for activities that violate our usage policies; our models refused to comply with these attempts,” an OpenAI spokesperson said in a statement. “We have banned the accounts used by this adversary and value the outreach from Gambit Security.”

Instances of generative AI-assisted hacking are on the rise, and the threat of cyberattacks from bots acting on their own is no longer science fiction. With AI doing their bidding, novices can cause damage in moments, while experienced hackers can launch many more sophisticated attacks with much less effort.

Earlier this year, Amazon discovered that a low-skilled hacker used commercially available AI to breach 600 firewalls. Another took control of thousands of DJI robot vacuums with help from Claude, and was able to access live video feed, audio and floor plans of strangers.

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“The kinds of things we’re seeing today are only the early signs of the kinds of things that AIs will be able to do in a few years,” said Nikola Jurkovic, an expert working on reducing risks from advanced AI. “So we need to urgently prepare.”

Late last year, Anthropic warned that society has reached an “inflection point” in AI use in cybersecurity after disrupting what the company said was a Chinese state-sponsored espionage campaign that used Claude to infiltrate 30 global targets, including financial institutions and government agencies.

Generative AI also has been used to extort companies, create realistic online profiles by North Korean operatives to secure jobs in U.S. Fortune 500 companies, run romance scams and operate a network of Russian propaganda accounts.

Over the last few years, AI models have gone from being able to manage tasks lasting only a few seconds to today’s AI agents working autonomously for many hours. AI’s capability to complete long tasks is doubling every seven months.

“We just don’t actually know what is the upper limit of AI’s capability, because no one’s made benchmarks that are difficult enough so the AI can’t do them,” said Jurkovic, who works at METR, a nonprofit that measures AI system capabilities to cause catastrophic harm to society.

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So far, the most common use of AI for hacking has been social engineering. Large language models are used to write convincing emails to dupe people out of their money, causing an eight-fold increase in complaints from older Americans as they lost $4.9 billion in online fraud in 2025.

“The messages used to elicit a click from the target can now be generated on a per-user basis more efficiently and with fewer tell-tale signs of phishing,” such as grammatical and spelling errors, said Cliff Neuman, an associate professor of computer science at USC.

AI companies have been responding using AI to detect attacks, audit code and patch vulnerabilities.

“Ultimately, the big imbalance stems from the need of the good-actors to be secure all the time, and of the bad-actors to be right only once,” Neuman said.

The stakes around AI are rising as it infiltrates every aspect of the economy. Many are concerned that there is insufficient understanding of how to ensure it cannot be misused by bad actors or nudged to go rogue.

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Even those at the top of the industry have warned users about the potential misuse of AI.

Dario Amodei, the CEO of Anthropic, has long advocated that the AI systems being built are unpredictable and difficult to control. These AIs have shown behaviors as varied as deception and blackmail, to scheming and cheating by hacking software.

Still, major AI companies — OpenAI, Anthropic, xAI, and Google — signed contracts with the U.S. government to use their AIs in military operations.

This last week, the Pentagon directed federal agencies to phase out Claude after the company refused to back down on its demand that it wouldn’t allow its AI to be used for mass domestic surveillance and fully autonomous weapons.

“The AI systems of today are nowhere near reliable enough to make fully autonomous weapons,” Amodei told CBS News.

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iPic movie theater chain files for bankruptcy

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iPic movie theater chain files for bankruptcy

The iPic dine-in movie theater chain has filed for Chapter 11 bankruptcy protection and intends to pursue a sale of its assets, citing the difficult post-pandemic theatrical market.

The Boca Raton, Fla.-based company has 13 locations across the U.S., including in Pasadena and Westwood, according to a Feb. 25 filing in U.S. Bankruptcy Court in the Southern District of Florida, West Palm Beach division.

As part of the bankruptcy process, the Pasadena and Westwood theaters will be permanently closed, according to WARN Act notices filed with the state of California’s Employment Development Department.

The company came to its conclusion after “exploring a range of possible alternatives,” iPic Chief Executive Patrick Quinn said in a statement.

“We are committed to continuing our business operations with minimal impact throughout the process and will endeavor to serve our customers with the high standard of care they have come to expect from us,” he said.

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The company will keep its current management to maintain day-to-day operations while it goes through the bankruptcy process, iPic said in the statement. The last day of employment for workers in its Pasadena and Westwood locations is April 28, according to a state WARN Act notice. The chain has 1,300 full- and part-time employees, with 193 workers in California.

The theatrical business, including the exhibition industry, still has not recovered from the pandemic’s effect on consumer behavior. Last year, overall box office revenue in the U.S. and Canada totaled about $8.8 billion, up just 1.6% compared with 2024. Even more troubling is that industry revenue in 2025 was down 22.1% compared with pre-pandemic 2019’s totals.

IPic noted those trends in its bankruptcy filing, describing the changes in consumer behavior as “lasting” and blaming the rise of streaming for “fundamentally” altering the movie theater business.

“These industry shifts have directly reduced box office revenues and related ancillary revenues, including food and beverage sales,” the company stated in its bankruptcy filing.

IPic also attributed its decision to rising rents and labor costs.

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The company estimated it owed about $141,000 in taxes and about $2.7 million in total unsecured claims. The company’s assets were valued at about $155.3 million, the majority of which coming from theater equipment and furniture. Its liabilities totaled $113.9 million.

The chain had previously filed for bankruptcy protection in 2019.

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Startup Varda Space Industries snags former Mattel plant in El Segundo

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Startup Varda Space Industries snags former Mattel plant in El Segundo

In an expansion of its business of processing pharmaceuticals in Earth’s orbit, Varda Space Industries is renting a large El Segundo plant where toy manufacturer Mattel used to design Hot Wheels and Barbie dolls.

The plant in El Segundo’s aerospace corridor will be an extension of Varda Space Industries’ headquarters in a much smaller building on nearby Aviation Boulevard.

Varda will occupy a 205,443-square-foot industrial and office campus at 2031 E. Mariposa Ave., which will give it additional capacity to manufacture spacecraft at scale, the company said.

Originally built in the 1940s as an aircraft facility, the complex has a history as part of aerospace and defense industries that have long shaped the South Bay and is near a host of major defense and space contractors. It is also close to Los Angeles Air Force Base, headquarters to the Space Systems Command.

Workers test AstroForge’s Odin asteroid probe, which was lost in space after launch this year.

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(Varda Space Industries)

Varda is one of a new generation of aerospace startups that have flourished in Southern California and the South Bay over the last several years, particularly in El Segundo, often with ties to SpaceX.

Elon Musk’s company, founded in 2002 in El Segundo, has revolutionized the industry with reusable rockets that have radically lowered the cost of lifting payloads into space. Though it has moved its headquarters to Texas, SpaceX retains large-scale operations in Hawthorne.

Varda co-founder and Chief Executive Will Bruey is a former SpaceX avionics engineer, and the company’s spacecraft are launched on SpaceX’s workhorse Falcon 9 rockets from Vandenberg Space Force Base in Santa Barbara County.

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Varda makes automated labs that look like cylindrical desktop speakers, which it sends into orbit in capsules and satellite platforms it also builds. There, in microgravity, the miniature labs grow molecular crystals that are purer than those produced in Earth’s gravity for use in pharmaceuticals.

It has contracts with drug companies and also the military, which tests technology at hypersonic speeds as the capsules return to Earth.

Its fifth capsule was launched in November and returned to Earth in late January; its next mission is set in the coming weeks. Varda has more than 10 missions scheduled on Falcon 9s through 2028.

For the last several decades, the Mariposa Avenue property served as the research and development center for Mattel Toys. El Segundo has also long been a center for the toy industry as companies like to set up shop in the shadow of Mattel.

The Mattel facility “has always been an exceptional property with a legacy tied to aerospace innovation, and leasing to Varda Space Industries feels like a natural continuation of that story,” said Michael Woods, a partner at GPI Cos., which owns the property.

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“We are proud to support a company that is genuinely pushing the boundaries of what’s possible, and are excited to watch Varda grow and thrive here in El Segundo,” Woods said.

As one of the country’s most active hubs of aerospace and defense innovation, El Segundo has seen its industrial property vacancy fall to 3.4% on demand from space companies, government contractors and technology startups, real estate brokerage CBRE said.

Successful startups often have to leave the neighborhood when they want to expand, real estate broker Bob Haley of CBRE said. The 9-acre Mattel facility was big enough to keep Varda in the city.

Last year, Varda subleased about 55,000 square feet of lab space from alternative protein company Beyond Meat at 888 Douglas St. in El Segundo, which it started moving into in June.

Varda will get the keys to its new building in December and spend four to eight months building production and assembly facilities as it ramps up operations. By the end of next year, it expects to have constructed 10 more spacecraft.

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In the future, Varda could consolidate offices there, given its size. Currently, though, the plan is to retain all properties, creating a campus of three buildings within a mile of one another that are served by the company’s transportation services, Chief Operating Officer Jonathan Barr said.

“We already have Varda-branded shuttles running up and down Aviation Boulevard,” he said.

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